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La Quinta Inn & Suites Runnemede - Philadelphia

3.0 out of 5.0

Recent guest reviews

Made direct contact with Runnemede Inn one week prior to check-in. Never told about elevator out of order. Told upon check-in that elevator had been out of order for over two weeks. This affect five members of my group all over 65 and staying with luggage for at least two nights. No bell men to help with luggage. I cancelled my reservation and had all in my party do the same.

Booked my room over a month in advance, arrived at 1130pm, was told they didnt have my king bed available and i would have to take a room with two queen beds. I was not happy, if i book a reservation in advance i expect what i reserved, but i checked in so late that my bed was given to someone else and was told i would have to come down around checkin time the following day to get my king bed... so i had to move alll my stuff. On top of that it was an inconveinence to not have working elevators. I added an extra night to my stay and they would not even accomadte the room rate i was receiving via orbitz or even give a discount for the experience from check in.

MAJOR Safety Issues - (ELEVATOR ISSUES seem to be a common theme with this Hotel) Elevator didn't work upon my arrival. Was later told it (only 1 or 2 cars) was fixed - yet you could wait 10 minutes without it coming to your floor - and at 5:00 AM..... I was told by staff; I could call down to have staff send the elevator up to my floor, but there was NO PHONE in the room AND they weren't answering the phone when I called from my cell phone. Staff was VERY UNCARING about either of these issues. I contacted L Q Customer Service and was told they would get right back to me -- I NEVER HEARD FROM THEM AGAIN. The ONLY response (LATER) was an email that they had referred my concerns on to the appropriate departm't. I was later told Room Service was only offered from 9 to 10 AM (Are you kidding??). IF you are disabled in any way - DON'T STAY HERE..!!!! I worked the Hotel business while in college and the conditions here are DEPLORABLE and UNSAFE IN CASES OF EMERGENCY..... I have a difficult time believing that there aren't various "Safety Code Violations" within this DUMP...... I was embarrassed to have my fiancee accompany me to this DUMP and will N E V E R stay here again. And sadly because I booked through Orbitz - There would be NO REFUND (of money paid in advance) had I left and sought out other lodging (by either Orbitz or La Quinta). After 10 hours of traveling; pulling a trailer, this was not what I consider a warm, friendly, welcoming, safe place to stay....

Less than pleasant. Elevator issues.Mold in bathroom. Bathroom exhaust not working. Shower curtain rod issue was reported but never fixed causing water splash across bathroom

Women at check in was super nice and the room was clean. Even as a budget hotel La Quinta has nicely styled rooms and breakfast area. The family got a very comfortable nights sleep and no real problems. On the down side the electric heat in the room smelled bad enough that we couldn't use it. When the manager asked how things were I mentioned this and he was dismissive saying it probably hadn't been used in a while. That's great. I'd think a burning smell would elicit more concern or interest. Not that I thought it was dangerous but still. Breakfast was fine but over by 9am so if you want to sleep a little late and then eat you're going elsewhere.

One staff member working desk needs to be more courteous and understanding.

The room was okay. The staff was not very helpful. Overall, I've been in better 3 star hotels. It wasn't bad, but it could have been better.

Nothing major... just a lot of small repairs needed. Bathtub drain was very slow. Has potential to be a really good property.

For a hotel in this price range, we were extremely satisfied. Spacious room, comfortable beds, good heating, and a nice dining area downstairs which we visited during their free breakfast. Definitely will not hesitate to choose La Quinta in the future.

The hotel representative was very accommodating. All needs were met during my stay.

The hotel was nice and good location from my family. The room was clean an comfortable. Staff was nice an professional on their jobs. Told them I'll be coming back to hotel on next trip. Was very pleased overall..

The ice machine was not functional but the staff would get ice from the kitchen. Thanks.

Should charge a third less. Not enough night staff , bathrooms tiny, shower updates done cheaply, breakfast options minimal. Very nice kitchen staff..

We checked in and was initially given a dirty room! Asked to change room or upgrade and had difficulty doing so. The pool was drained and under repair, the restaurant was closed, and the lounge was supposed to have a d.j. play until 12a.m. and went to lounge at 10:30 p.m. and d.j. was gone and lights out!!! Staff was very friendly and helpful but notice should have been given about not all of the facility being opened!! Very disappointed.

Room was clean and had the amenities promised. Shower drain ran slow but otherwise I had no issues. Staff was helpful and friendly. Good value for the cost.

I would love to stay here again, but hope not to get a room on the 4th floor....our room and two others to which we were to move had doors that didn't open without trying again and again and then asking the desk clerk and others for help. That said...we were finally put into a suite on the 5th floor and were quite comfortable, but know we couldn't afford to do that ourselves. The staff was outstanding in this matter and also when we needed to stay another night because of a family crisis. They found us a fabulous rate under those circumstances. We need to come into that area often and would like to give this hotel another chance.

Have never experienced a more helpful staff from the front desk personnel to the manager on site....all problems were dealt with swiftly and thoroughly. Would give the staff an A+++....we are grateful for each of them.

This may sound trivial, but the toilet paper was nasty, rough, and inconsistent with the rest of the experience. The facility used to be a Holiday Inn and has been done over nicely. On Saturday night there was a nice 60's music dance club on the ground floor. We weren't looking for the entertainment but were certainly to find it!

Great stay, but the bathtub floor had a mat "glued" on it probably to cover up some flaws. As I was bathing my 2 year old, I noticed glue floating in his bathtub water, which is unsafe, the mat was beginning to peel off and glue kept coming off from under the mat. Our room keys were deactivated twice. After coming back to the room after a long day at relatives, it was after midnight and my 2 year old was asleep we were only to find out our key card was deactivated, staff told us they automatically deactivate keycards after 3 days??? I have never heard of that in all my years of traveling and our reservations were made for 4 nights??? The morning we were packing the car to check out, it was 9am and my fiance left the room to load the car and could not get back in because, again, the key card had been deactivated. Staff said "sorry" but could not do anything else. Stated "you can't expect us to give you a free night or anything like that can you?" A little rude, but we overcame it. Ice machines were also very old and did not work for the most part.

The hotel staff were very friendly. My husband and I stayed two nights as we were in town for a funeral. While the carpeting could use refreshing and walls brightened up, we found the room to be clean and comfortable enough.

Room options

Room, 1 King Bed, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for La Quinta Inn & Suites Runnemede - Philadelphia

Everyone (9) Business (4) Couples (4) Family (9) Friends (1) Other (3)
1

no notice of downed elevators

Everyone

Made direct contact with Runnemede Inn one week prior to check-in. Never told about elevator out of order. Told upon check-in that elevator had been out of order for over two weeks. This affect five members of my group all over 65 and staying with luggage for at least two nights. No bell men to help with luggage. I cancelled my reservation and had all in my party do the same.

By , from Jacksonville, FL on Sep 18, 2017

3
Everyone

Booked my room over a month in advance, arrived at 1130pm, was told they didnt have my king bed available and i would have to take a room with two queen beds. I was not happy, if i book a reservation in advance i expect what i reserved, but i checked in so late that my bed was given to someone else and was told i would have to come down around checkin time the following day to get my king bed... so i had to move alll my stuff. On top of that it was an inconveinence to not have working elevators. I added an extra night to my stay and they would not even accomadte the room rate i was receiving via orbitz or even give a discount for the experience from check in.

By , from Fort Rucker, AL on Aug 18, 2017

1

the place is a dump it's needs to be closed down

Everyone

MAJOR Safety Issues - (ELEVATOR ISSUES seem to be a common theme with this Hotel) Elevator didn't work upon my arrival. Was later told it (only 1 or 2 cars) was fixed - yet you could wait 10 minutes without it coming to your floor - and at 5:00 AM..... I was told by staff; I could call down to have staff send the elevator up to my floor, but there was NO PHONE in the room AND they weren't answering the phone when I called from my cell phone. Staff was VERY UNCARING about either of these issues. I contacted L Q Customer Service and was told they would get right back to me -- I NEVER HEARD FROM THEM AGAIN. The ONLY response (LATER) was an email that they had referred my concerns on to the appropriate departm't. I was later told Room Service was only offered from 9 to 10 AM (Are you kidding??). IF you are disabled in any way - DON'T STAY HERE..!!!! I worked the Hotel business while in college and the conditions here are DEPLORABLE and UNSAFE IN CASES OF EMERGENCY..... I have a difficult time believing that there aren't various "Safety Code Violations" within this DUMP...... I was embarrassed to have my fiancee accompany me to this DUMP and will N E V E R stay here again. And sadly because I booked through Orbitz - There would be NO REFUND (of money paid in advance) had I left and sought out other lodging (by either Orbitz or La Quinta). After 10 hours of traveling; pulling a trailer, this was not what I consider a warm, friendly, welcoming, safe place to stay....

By , from CMH on Aug 1, 2017

Review comment responded on Aug 5, 2017

Dear Robb, Thank you for staying with us and for taking the time to share your review. Please allow me to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review, as we never want our guests to have such an experience. I'll make sure to review your comments with our entire team and see what we can do better! At La Quinta, we work very hard to make sure all our guests have a comfortable stay and we back it up with a 100% satisfaction guarantee. We do encourage you to reach out to us, as we would love to discuss how we can make up for a less desirable stay. We hope to hear from you again soon. Sincerely, Diana LQ Customer Care LQCustomerCare@laquinta.com

2

look for better alternatives.

Everyone

Less than pleasant. Elevator issues.Mold in bathroom. Bathroom exhaust not working. Shower curtain rod issue was reported but never fixed causing water splash across bathroom

By on Jul 21, 2017

Review comment responded on Jul 25, 2017

Thank you for your review. We are very happy that you enjoyed the size of our room and breakfast! However, we are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have, especially the elevator issues. Providing a clean, comfortable room to our guest is important to us. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, Lacey

3

solid value and clean

Everyone

Women at check in was super nice and the room was clean. Even as a budget hotel La Quinta has nicely styled rooms and breakfast area. The family got a very comfortable nights sleep and no real problems. On the down side the electric heat in the room smelled bad enough that we couldn't use it. When the manager asked how things were I mentioned this and he was dismissive saying it probably hadn't been used in a while. That's great. I'd think a burning smell would elicit more concern or interest. Not that I thought it was dangerous but still. Breakfast was fine but over by 9am so if you want to sleep a little late and then eat you're going elsewhere.

By , from Highlands NJ on Apr 21, 2017

4

nice close to stores

Everyone

One staff member working desk needs to be more courteous and understanding.

By , from atlanta, ga on Feb 8, 2017

3
Everyone

The room was okay. The staff was not very helpful. Overall, I've been in better 3 star hotels. It wasn't bad, but it could have been better.

By on May 26, 2016

3

minor maintenance issues

Everyone

Nothing major... just a lot of small repairs needed. Bathtub drain was very slow. Has potential to be a really good property.

By on Apr 6, 2016

4

great stay!

Everyone

For a hotel in this price range, we were extremely satisfied. Spacious room, comfortable beds, good heating, and a nice dining area downstairs which we visited during their free breakfast. Definitely will not hesitate to choose La Quinta in the future.

By on Mar 1, 2016

5

really enjoyed my stay

Families

The hotel representative was very accommodating. All needs were met during my stay.

By on Jun 20, 2015