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Extended Stay America Philadelphia - Mt. Laurel Crawford Pl

2.5 out of 5.0

Recent guest reviews

Communication with staff is Great considering and Professional. Friendly at all times no matter the situation

I liked it even tho they don’t really take out the trash which is something I didn’t get

It’s always a pleasure staying at the above property. Great location Wonderful Staff

Professional staff really try to accommodate you as much as they are able too. Codi is Awesome located @ 101 Diemer Drive Mount Laurel Crawford Place.

I specifically reserved a non-smoking room. It was evident by the overwhelming stench that people had smoked in that room. UGH! I suggest that you check in early so that if you reserve a non-smoking room that is what you get.

I asked for a non smoking and still the room smell strong. My children's and I did not feel comfortable. Breakfast is only a muffin and coffee.

Granted we had a smoking room (all that was available) buy it was so gross. It smelled horrendous and the blankets were dinged yellow. I asked for a new room and was told none available. I'm a smoker and couldn't even stand the smell in this room.

For ththe price and location the stay was ok... The bbathroom was smaller then the norm but the room size was ok.

Just needed a nice play to stay after attending a wedding. This was it!

Definitely an inexpensive choice with good features. The rooms/beds could do for some upgrading.

Hotel musty, moldly. People smoking in rooms. Beds were old,mattresses dried out, horrible dry, crunching noises everytime you moved. NO ammenities. People above us walking/stomping around; kept us awake. Refrigirator noisey! The very next morning we MOVED out! Went one block to brand new hotel for $9.00 night more! , gorgeous!!!

1. Here is an idea... Leave extra pillows in every room. Every single time I stay at this hotel there is always some sort of issue with receiving extra pillows or towels...AMAZING.. Just leave the things in the hotel.. How hard is it to just put a paper seal or something around the pillow which will indicate if it has been used or not... Secondly, the night attendant quit on the spot on the very day that I arrived. It took over 35minutes just to check-in .. I had to go to a nearby hotel and be escorted back to my original hotel in order to check-in to my room..

staff seemed lost n useless no help whatsoever black girl at front desk was more interested in her cellphone than my trip or reservation. wondering what they pay her to do? guess just play on her phone cause she sure doesnt do any work

not good room and hotel smelled bad ahhhhhh Had to get Lysol to make it bearable

Had a great little getaway with my boyfriend. Staff was nice and helpful. The food from the menu in the room was very good but a little over priced ! Wish they had a vending machine!

Checked in at about 11 pm. I had requested a non-smoking room. When up to the room and as soon as i walked in i knew it was a smoking room. Went back to reception, receptionist was very nice, said earlier receptionist messed up, gave me another room. Went up to new room, heating/ac didn't work. Back downstairs again. got another room, this time had a new heating/ac unit. Rooms are ok, a bit old. went to the bathroom, it was clean, except that there was a hair on ones of the towels hanging. At about 2 am when i went to bed, i pulled the sheets down and inspected the bed (since i don't trust any hotel anymore, specially because of bed bugs) and what did i find? 3 more hairs in the bed and pillow, and all of different kinds. At this point i gave up and just went to bed, because i was not about to move to another room, that would have been the 4th one. One their website they don't tell you how much they charge for internet, and when i got there it was another $4.99. in the room when i logged in, a website popped up to ask for another $3.00 for faster internet (another rip off). had i just gotten a better hotel with free internet and perhaps breakfast, i would have come out ahead. I guess its true, I tried to save a little and in the end cost me more.

The hotel was the right price and very clean! The staff was great and the local is perfect!!!

It was a bit on the noisy side but nothing that wasn't tolerable. When I entered the hotel, another person's (who was staying at the hotel) dog was jumping all over me and my guest so we needed to clean up after that before we headed out for dinner.

They had no idea that we had reservations. Someone tried to get into our room at 2:30AM with a key, given to him by front desk-SCARY!!!, that person said that was his 3rd room front desk gave him!!!! Cockroaches in bathroom!!! Very unfriendly staff-they don't care about their customers. Very dirty and smelled like something rotted. You can't leave due to those reasons, nor will they credit you back or refund your money!!!! Did not feel safe there, and will never stay there ever again. This hotel not recomended to anyone!!!!!

101 Diemer Dr Mount Laurel NJ

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Garden State Discovery Museum, Extended Stay America Philadelphia - Mt. Laurel Crawford Pl is within 3 miles (5 km) of Moorestown Mall. This 77-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Liberty Bell Center and Independence Hall are also within a 30-minute drive.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 77 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2014, Extended Stay America Philadelphia - Mt. Laurel Crawford Pl offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Guest reviews for Extended Stay America Philadelphia - Mt. Laurel Crawford Pl

Everyone (7) Business (4) Couples (3) Family (3) Other (2)
5

peace and comfort

Everyone

Communication with staff is Great considering and Professional. Friendly at all times no matter the situation

By , from New York NY on Dec 5, 2017

Review comment responded on Dec 8, 2017

Chermaine, thank you for staying at Extended Stay America. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. We look forward to hosting you again whenever your travels bring you back here. Sincerely, Hotel Management

4

nice hotel around a lot of great restaurants and s

Everyone

I liked it even tho they don’t really take out the trash which is something I didn’t get

By on Dec 4, 2017

Review comment responded on Dec 6, 2017

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management

5

great accomodations

Everyone

It’s always a pleasure staying at the above property. Great location Wonderful Staff

By , from New York on Dec 3, 2017

Review comment responded on Dec 5, 2017

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our location was ideal for your needs. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management

4

customer service

Everyone

Professional staff really try to accommodate you as much as they are able too. Codi is Awesome located @ 101 Diemer Drive Mount Laurel Crawford Place.

By , from Mount Laurel Crawford Pl on Nov 16, 2017

Review comment responded on Nov 19, 2017

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and that our location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

2

not a non-smoking room

Everyone

I specifically reserved a non-smoking room. It was evident by the overwhelming stench that people had smoked in that room. UGH! I suggest that you check in early so that if you reserve a non-smoking room that is what you get.

By on Oct 11, 2016

2

average hotel

Everyone

I asked for a non smoking and still the room smell strong. My children's and I did not feel comfortable. Breakfast is only a muffin and coffee.

By on Oct 10, 2016

2

skeevey place

Everyone

Granted we had a smoking room (all that was available) buy it was so gross. It smelled horrendous and the blankets were dinged yellow. I asked for a new room and was told none available. I'm a smoker and couldn't even stand the smell in this room.

By on Aug 1, 2016

3

quick get away

Families

For ththe price and location the stay was ok... The bbathroom was smaller then the norm but the room size was ok.

By on Apr 6, 2015

5

wedding

Singles

Just needed a nice play to stay after attending a wedding. This was it!

By on Jun 16, 2014

3

decent hotel

Families

Definitely an inexpensive choice with good features. The rooms/beds could do for some upgrading.

By on Jul 19, 2013