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Recent guest reviews

Really enjoyed our stay there. Will return again. Thank you!

everything ok in general. no shampoo in bath and no parking

We booked a large “luxury” apartment with kitchen at Naumov for one night last week. When we arrived, they told us they had no record of our reservation and did not have a room for us. After I showed them print outs of our Orbitz receipt, they sent us to another hotel nearby that they said they also “owned” and assured us we would be getting exactly the same room with the same amenities. None of that was true. The other hotel said they had nothing to do with Naumov and were not owned by them. They said they were not obligated to honor Naumov’s confirmation to me in writing that we would be given a room with two separate beds. All I they could offer us was a tiny room, no more than 100sq feet, with a single bec and no air conditioning. Certainly not the luxury apt we had booked. When we tried to contact Naumov they washed their hands of any responsibility. DO NOT BOOK AT THIS HOTEL. You have no assurance you will get a room remotely similar to the one you booked or even get a room at this hotel. And the hotel will provide no notice, apology, explanation, or compensation. Best to look elsewhere.

Malaya Lubyanka str., 16/4 Moscow

Hotel highlights

  • Walking distance to Bolshoi Theatre
  • Free WiFi in rooms and public areas
  • 24-hour front desk
  • Airport shuttle (fees apply)

Located in Krasnoselsky within a short walk of Bolshoi Theatre, Apart-Hotel Naumov Lubyanka is within a mile (2 km) of other popular sights such as State Historical Museum. Each of the 19 rooms at this 3-star aparthotel includes a refrigerator, a minibar, and a coffee maker.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

Each apartment is individually decorated and has an array of amenities, including a refrigerator, a minibar, and a coffee maker. A TV comes with digital channels, and guests can stay connected with free WiFi. The bathroom offers a rainfall showerhead, hair dryers, and bathrobes. Other standard amenities include free local calls, a safe, and a desk.


Property features

Guests of Apart-Hotel Naumov Lubyanka enjoy free WiFi in public areas, coffee in a common area, and a vending machine. Airport transportation is made easy with an airport shuttle (available 24 hours) for RUB 2500 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations.

Room options

Standard Single Room, 1 Single Bed

1 Twin Bed | Sleeps 1

Superior Single Room, 1 single bed

1 Twin Bed | Sleeps 1

Luxury Double Room, 1 Full or 2 Single Beds

1 Double Bed | 2 Twin Beds | Sleeps 2

Economy Single Room, 1 single bed

1 Twin Bed | Sleeps 1

Guest reviews for Apart-Hotel Naumov Lubyanka

Everyone (3)
5
Everyone

Really enjoyed our stay there. Will return again. Thank you!

By , from Cleveland USA on Oct 2, 2018

Review comment responded on Oct 3, 2018

Thank you for your feedback and warm words. Waiting for you next time

4
Everyone

everything ok in general. no shampoo in bath and no parking

By on Sep 2, 2018

Review comment responded on Sep 14, 2018

Thank you for your feedback. Shampoo is availbale in Dispensers located in all rooms.

1

never got the room we booked—awful experience

Everyone

We booked a large “luxury” apartment with kitchen at Naumov for one night last week. When we arrived, they told us they had no record of our reservation and did not have a room for us. After I showed them print outs of our Orbitz receipt, they sent us to another hotel nearby that they said they also “owned” and assured us we would be getting exactly the same room with the same amenities. None of that was true. The other hotel said they had nothing to do with Naumov and were not owned by them. They said they were not obligated to honor Naumov’s confirmation to me in writing that we would be given a room with two separate beds. All I they could offer us was a tiny room, no more than 100sq feet, with a single bec and no air conditioning. Certainly not the luxury apt we had booked. When we tried to contact Naumov they washed their hands of any responsibility. DO NOT BOOK AT THIS HOTEL. You have no assurance you will get a room remotely similar to the one you booked or even get a room at this hotel. And the hotel will provide no notice, apology, explanation, or compensation. Best to look elsewhere.

By , from Los Angeles on Jun 28, 2018

Review comment responded on Jul 4, 2018

Dear Carlos, Thank you for your feedback. First of all thank you for your time to leave your opinion about our hotel, we care bout all guests and we regret that you were upset by our hospitality. Regarding your reservation, unfortunately for the FIFA period we reilized that we were completely sold out and as you have the reservation we have to accomodate you in the hotel with the same room quality service, we could not allow you to stay outside. Probably there was a misundarstanding with the staff who told you that we have to accomodato you in another our hotel, no, we made a booking ourselves,orginized and paid for the transfer to another hotel for you, also additionally we paid for the breakfast for you, which was earlier not included into your rooms rate.We did the best of us to make your stay comfortable. Booked appartments in our hotel not exceed 100 sq.feet, so we arranged similar room for you, but in another hotel, yes, sorry for this. We are happy to welcome you next time to prove that our service is much better then you got during your previous time.

url importing https://www.orbitz.com/Moscow-Hotels-Apart-Hotel-Naumov-Lubyanka.h15820405-p2.Hotel-Reviews