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Racquet Cuernavaca

4.0 out of 5.0

Recent guest reviews

Bed was hard ants in restroom old hotel giving it the old hacienda feel not bad for what you paid for

The hotel is beautiful. However the staff at the restaurant is terrible and the beds are hard as a Rock! Never staying here again.

Room was not clean at all, specially the bathroom, the toilet was dirty and we found a dead bug on the floor. We ordered dinner to the room and the tray stay outside of the room more than 20 hours we even call to get it removed but they didn't.

Excelent place to stay for many days. The staff are really nice, we fill like a own home.

This hotel is located at the north part of Cuernavaca It is a private tennis club with a very nice pool and games for the kids Has a restaurant on-site that closes at 10:30 pm, not many restaurants or any other attractions nearby A lot of vegetation on the hotel You can order food and drinks from the pool Water in the pool was warm

I stay 320 night a year in hotels, my Starwood platinum membership proves it. Racquet is a private club with a few rooms that they decided to rent as hotel. The infrastructure is pretty good for a private club but is poorly managed since their main business is not hospitality, they are more focused into serving the club members on their lunch time than taking care of guests. There is no air conditioned on the standard rooms so linens and the room in general is humid and dusty. So if you are allergic stay away because your night will be a nightmare. We did not eat at the hotel, although I ordered a coffee on the main lobby but it never arrived, I served it my self and they did not even noticed. The lady at the reception had been working there for tree years; when I asked details about the rooms she answered me that she did not know the rooms. Come on, is like selling a car without ever riding one. I try to write my reviews on an honestly and reasonable matter, and this is not the hotel for me. I wont stay there again.

The hotel and location were beautiful. The staff were very courteous and helpful. We enjoyed the outdoor restaurant and peacefullness.

the pool is too little an cold the rooms are very old and the tvs way too old nice bathroom the kitchen is ok

Excellent breakfast buffet, very good seervice over all

VERY FRIENDLY STAFF, FOOD WAS PRETTY GOOD, ROOMS ARE CLEAN, GOOD SIZE AND VERY COMFY!

Beautiful hacienda hotel. if you are looking for a weekend with your couple, this will work, if you stay for more days I think you might get bored.Has a beautiful restaurant, very clean rooms, but it was a little bit noisy in the nights(cars)and the pool is not so great

Fco Villa 100 Fracc Rancho Cortes C P Cuernavaca MOR

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located within a mile (2 km) of La Paloma de la Paz, Racquet Cuernavaca is within 2 miles (3 km) of Portal D10. This 4-star hotel has 52 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. Also close to this Cuernavaca hotel are University of the State of Morelos and Calvario Church.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

All 52 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes, phones, and ironing boards are also standard.


Property features

At Racquet Cuernavaca, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Valet parking is available for MXN Cargo Extra per stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include a health club, a spa tub, and a sauna.

Room options

Junior Suite

Twin 1 | Twin 2 | Sleeps 3

Guest reviews for Racquet Cuernavaca

Everyone (3) Business (1) Couples (3) Family (3) Friends (1)
3

comfort

Everyone

Bed was hard ants in restroom old hotel giving it the old hacienda feel not bad for what you paid for

By , from E on Jun 5, 2017

Review comment responded on Jun 10, 2017

Dear Adrian: Thanks for your preferance, we hope to see you in the next future, Regards

3

needs updating and more attentive staff

Everyone

The hotel is beautiful. However the staff at the restaurant is terrible and the beds are hard as a Rock! Never staying here again.

By , from chicago on Jan 10, 2017

Review comment responded on Jan 14, 2017

Dear Raquel: Tanks for your visit and take the time to share us your opinion about the hotel. We wil work in the points you mentioned above, Regards,

3

good for playing tennis, do not stay a night

Everyone

Room was not clean at all, specially the bathroom, the toilet was dirty and we found a dead bug on the floor. We ordered dinner to the room and the tray stay outside of the room more than 20 hours we even call to get it removed but they didn't.

By , from Dallas, TX on Oct 3, 2016

Review comment responded on Oct 14, 2016

Dear Enrique: Thanks for your visit and coments, we will work in the items you mentioned, Regards,

5

nice a beautiful place.

Families

Excelent place to stay for many days. The staff are really nice, we fill like a own home.

By , from Clifton, NJ. USA on May 10, 2016

Review comment responded on May 18, 2016

Dear Clara, thank you for your preference and kind comments. It has been a pleasure to host you. We deeply hope to have more opportunities to receive and attend you as deserved. Sincerely

4

good hotel for a family or business trip

Families

This hotel is located at the north part of Cuernavaca It is a private tennis club with a very nice pool and games for the kids Has a restaurant on-site that closes at 10:30 pm, not many restaurants or any other attractions nearby A lot of vegetation on the hotel You can order food and drinks from the pool Water in the pool was warm

By on Jul 14, 2014

2

not a hotel

BusinessTravelers

I stay 320 night a year in hotels, my Starwood platinum membership proves it. Racquet is a private club with a few rooms that they decided to rent as hotel. The infrastructure is pretty good for a private club but is poorly managed since their main business is not hospitality, they are more focused into serving the club members on their lunch time than taking care of guests. There is no air conditioned on the standard rooms so linens and the room in general is humid and dusty. So if you are allergic stay away because your night will be a nightmare. We did not eat at the hotel, although I ordered a coffee on the main lobby but it never arrived, I served it my self and they did not even noticed. The lady at the reception had been working there for tree years; when I asked details about the rooms she answered me that she did not know the rooms. Come on, is like selling a car without ever riding one. I try to write my reviews on an honestly and reasonable matter, and this is not the hotel for me. I wont stay there again.

By on Jun 11, 2013

5

great getaway

Couples

The hotel and location were beautiful. The staff were very courteous and helpful. We enjoyed the outdoor restaurant and peacefullness.

By on Aug 7, 2012

2

cuernavaca

Couples

the pool is too little an cold the rooms are very old and the tvs way too old nice bathroom the kitchen is ok

By on Jun 10, 2012

3

good and amicable service

Families

Excellent breakfast buffet, very good seervice over all

By on Mar 19, 2012

4

hotel racquet cuernavaca- really enjoy it!

GetawayWithFriends

VERY FRIENDLY STAFF, FOOD WAS PRETTY GOOD, ROOMS ARE CLEAN, GOOD SIZE AND VERY COMFY!

By on Mar 14, 2012