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Hotel Boutique & Spa La Casa Azul

3.5 out of 5.0

Recent guest reviews

Highly recommend, the service is excellent is my 6th time staying at this hotel and the quality is still the same simple spotless. The rooms are charming full of character and tastefully designed individually. A true hidden gem in Cuernavaca to unwind relax, and feel at home. Very safe hotel is a quiet safe compound in the heart of downtown Cuernavaca. Will be back soon. It is worth every penny, reasonable priced compared with the overrated famous Mañananitas in my opion Casa Azul is very similar for a decent price.

Very nice hotel close to city center and other amenities Each room has unique decoration based on Mexican crafts, loved every detail. Breakfast included in package is minimum, but you can order from the menu a very nice breakfast. Staff very helpful and nice I will go back

My husband and I stayed here for ten days and made day trips to see the sights. The boutique hotel of 21 rooms is conveniently located near the center so walkability is great. Cannot say enough about friendly, attentive staff, good food, tranquil atmosphere and the spa for wonderful massages and facials of many kinds. Ask for a quiet room because there is city noise, but once inside the hotel, those are muted and you have the sense of entering your oasis with a lovely garden in which to sit, relax and watch birds flitting to and fro. Did I mention the margaritas freezadas (frozen margaritas)? Excellente! Thumbs up! And I am picky! Enjoy.

Behind the blue walls in a small street near the centre of historic Cuernavaca lies this oasis of authentic Mexican beauty in a relaxing atmosphere. The hotel Boutique La Casa azul is a real gem. The rooms are very nicely decorated in a authentic theme, with nice furniture and original objects. The staff at the front desk and in the restaurant is very friendly and helpfull. The hotel is realy clean and has many nice places to sit outside, by the pool or on the balcony. There are nice trees, plants and flowers around the area. The traditional food is good and prices for the rooms are very correct. I had a great stay in this comfortable and pleasant hotel and i can recommend it to every visitor in Cuernavaca.

Expensive, Bad food, No Boutique quality, do not get in loved with the pictures it isn´t like they show in reality the price is far from what you get back. They offer my a discount but at the checkout they didn´t recognize it and the charge me full price. When I booked (By phone) I ask if they had an event during the weekend and they lied....

We chose to stay at La Casa Azul for a wedding weekend at the nearby Cathedral because of the Hotels.com and TripAdvisor rating. We were pleasantly surprised when we checked in - the hotel is very nicely decorated and the staff seemed pleasant and professional. We were checked into a room with two twin beds, so asked for a king or queen and they quickly moved us to a nice king bed room. We quickly found several long black hairs on the pillows and sheets, and in dust bunnies on the floor. The new room was just ten feet from the front desk, and we soon learned, about 5 feet from the busy street in front of the hotel. We listened to Friday night traffic, honking and racing engines, all night. The noise ended at about 2 am, and began again with a vengeance at about 5 am. The air conditioning didn't work when we moved in, and the room was 10-20 degrees warmer than the lobby, so we asked the front desk if they could fix it. They did, immediately, by rebooting the central unit. It worked nicely for about 2 hours. We woke from noise and heat at about 5 am, and after discussing the best approach to fixing the situation, I walked out at 6 am to ask if they could reboot the AC again. The night manager looked up and said he would tell the day manager about my comments when he got in, and he went back to his work. We decided to get up and start our day early, trying to put a positive spin on the issues. I hopped in the shower but there wasn't any hot water. I walked another 10 feet to the front desk in my shorts, and the night manager said he would look into it. We went to get breakfast, included in the price, and assumed we could get a shower after breakfast. The restaurant staff was pleasant, and we had eggs and some sweet breads and coffee. We went back to our room and passed by the front desk, when who should appear but the daytime front desk manager. We read about her after we wrote the first review. The name, Ice Queen, does a disservice to ice. She said they still looking into the hot water, so we decided to go see some of the town and return later once everything was fixed. We climbed into our car and drove to the garage door, which we expected to open automatically, but nothing happened. After 5 minutes of pushing buttons, I went back to the desk to ask what was wrong. The Ice Queen said she wouldn't let us leave the property, after the first night of a two night stay, until we had paid a $20 bill for items left off our dinner check the night before. I said, "wow, this belongs in a TripAdvisor review," and she said she doesn't read those things anyway. I paid the $20, and she unlocked the door so we could leave for town. In town, we decided to move to the nearby Fiesta Americana, for the same rate, but knowing we would not get money back. We went back to collect our things, and the room was partially cleaned and 3 silk ties I'd brought for the wedding and hung on the Wardrobe to stay flat, were missing. I asked the Ice Queen to help me find the ties, and she said she was too busy and i should come back later after housekeeping was finished with all of the rooms. I asked to check out and get our money back for the room, but she said they don't do that, upon which i said we would just stay. When we returned from town at 3 pm, just before the wedding when only one of the ties was required, she was gone and the new, nicer manager from the night before was on duty. He didn't know anything about our travails. She had also cleaned our room and rented it to another guest. So they we able to get a double fee for the room, and Hotels.com refused to refund our second night fee. Oh, and the intermittent wifi was worse than no wifi. A bad experience became worse, and was finally terrible. We moved to the nearby Fiesta Americana Cuernavaca, into an air conditioned room with lots of hot water and amazing grounds, and a helpful staff.

My husband and I arrived on Saturday night with reservation with wrong days, but the staff was so nice and understanding of the mistake that they took care of us, we got a beautiful room - Casa Coyoacan - with great amenities and clean. Everything was spotless, Sunday morning we had the buffet breakfast delicious food and excellent service with jazz music that we enjoyed in the gardens. Reasonable prices in food and room, they provide Wi-fi and spa services Definitely we will come back with more time to enjoy more hotel facilities/services. Friendly and professional staff highly recommended

Lovely grounds, rooms, restaurant on-site and kind staff. Close enough to walk to the zocalo and Las Mananitas. Only regret is that we didn't have enough time to enjoy the spa services. I travel to Cuernavaca frequently and this hotel will be at the top of my list for future trips.

I stayed with a friend while in Cuernavaca for a wedding. It was just lovely! Each room is decorated with objects from a different state or city in Mexico. Built around two courtyards with pools, the hotel is airy and cool. Service was good. Breakfast was ample, and there was a coffee bar open all day.

The good things first: - The grounds and the garden was beautiful. - The room was very eclectic. - The shower in the bathroom had good force. - The complimentary consumables were of good quality - The front desk staff were excellent. - Good location. Now the disappointing aspects: - The sink in the bathroom would not drain fast. I've got to give credit to the hotel in fixing this right away. - The toilet tank took 10 minutes to refill. Their explanation to that was " water conservation". I guess they are conserving by controlling how often you use the toilet. - Our booking included breakfast which typically includes the breakfast buffet, but when we got to breakfast, we were told our breakfast coupon only included eggs, coffee or tea and fruit plate or juice. They should've told us so. - The coffee was the worst we've ever had - The service in the restaurant left a lot to desire!! They were slow in spite of us being the only people in the restaurant. Ambivalent whether it was worth the money!

Calle Gral. Mariano Arista, No 17 Cuernavaca MOR

Hotel highlights

  • Walking distance to Palace of Cortes Museum and Robert Brady Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hotel Boutique & Spa La Casa Azul places you within a 10-minute stroll of popular attractions such as Palace of Cortes Museum and Robert Brady Museum. This 24-room, 3.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's in central Cuernavaca and also a short walk from Juarez Garden and Calvario Church.


Dining

Enjoy the pool views at Casa Azul, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning off right with full breakfast served for a fee.


Rooms

Hotel Boutique & Spa La Casa Azul's 24 individually decorated rooms provide patios, minibars, and laptop-compatible safes. 42-inch plasma TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include phones and desks.


Property features

Hotel Boutique & Spa La Casa Azul features a full-service spa, an outdoor pool, and a health club. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Premium Room

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 151 reviews