Travelodge Hotel Montreal Airport3.0 out of 5.0
Recent guest reviews
The check-in experience was lovely. This place is huge and very convenient to the airport. Their shuttle to the airport is timely & reliable, or at least it was for me - even though my flight was very early in the morning. The room was large, had a couch, TV, big window with a tree in front of it. I don't mind dated decor but this was unimaginative bulk hotel decor from the 80s maybe and it was in bad shape - everything was frayed. And it wasn't technically dirty but you felt like the dirt had to just be engrained in the ancient carpeting. The worst thing for me was the slight smell of stale smoke or something - it was a non-smoking room but I suspect it used to not be. Typical limited channels on TVs across Canadian hotel rooms.
Only stayed one night, but were pleasantly surprised by the price (very reasonable) and quality. Nice room! Not impressed with the restaurant for breakfast, however. Limited choices, and not enough staff.
It was dirty, they charged us an extra with no apparent reason, and the manager actually told us to pay the extra or leave with an attitude. Never ever going there again and i dont recommand it to anyone. Avoid it.
We stayed here one night on business and the following morning our Toyota truck had been stolen. As a previous reviewer stated it took ages for the police to arrive and the hotel staff couldnt care less about it. Never again, only one good thing here is the bartender and pizza,
DO NOT LEAVE YOUR CAR HERE! We are giving this hotel 0 stars. The pictures make it look like a nice safe place to stay. It is outdated and makes you feel a little uncomfortable. The hotel manager will respond stating that they advertise this as an older hotel. I don't have a real problem with an older hotel especially for one night, our REAL issue is our car was STOLEN from their park and fly. They do not tell you ahead of time that you will need to sign waivers stating they are not responsible for any damage your car may get, along with being stolen. Red flag, and not enough time to look for an alternate spot. They did NOT show any remorse. Our car was parked right in front of the hotel practically next to the window where you register and people are working the desk 24/7! The only thing they helped us with was giving us access to call the police and report it stolen. A place with good customer service would have helped us look for a rental car to get back the the States and compensated us for our room/park/fly expense.
Avoid this hotel. We parked our pick up here for one week while traveling. When we returned our car had been stolen. It took the police over 3 hours to respond and the hotel was no help. Obviously the whole experience was awful. WE don't care if we ever return to Montreal.
We stayed and parked at this hotel recently and upon returning to our hotel discovered our vehicle was stolen. We were one of 2 couples that had their vehicles stolen Police advised Ford trucks and any Toyota are targeted in this area. We had a brand new ford truck. Other couple had a Rav 4 Hotel staff had police report all ready for us and called us a cab to take us to Ottawa. Police took 2 hrs to arrive and make report. Please be aware.
OK, so I agree with everyone saying this hotel would benefit from an extensive refurbishment! I also agree that some of the staff need replacing, or training to at least be a little more responsive to guest inquiries. But if all you happen to need is a clean bed, bathroom, and free parking near the Montreal airport, this is a good choice. Two double beds accommodated our family very well. Note the hotel has a pool, but the pool has no water!
I booked this hotel using Booking.com on June 28th 2017 for Canada day July'1 2017, however I cancelled on June 29th 2017 which was still within the free cancellation period, and I received the email from Booking.com that it was cancelled. Little did I know that when I checked my credit card statement, I was charged $205 for a no show on July'5. I called the hotel on Monday July'17 to resolve this, then I've been calling everyday after because to this day I still haven't gotten the refund nor the call back that they refunded me. Every time I called either I have to explain all over again, or I had to fight the issue is on their side because in the end they're the one who charged me. In the end, the answer is always the same, "our manager will look into this and we will refund or get back to you". I mean... What is this!? I'm not overly upset that they charged me, sure there was a communication with the 3rd party booking system and these things happen, but why is it taking longer than a week to get some resolution and to refund me back the money. I'm starting to think either the agents I spoke with lied to me that they never really told their managers of the issue, or these managers are just really bad at their jobs or don't care about the customers that they wrongly treated. I'm very upset at this. Trying to hold myself back because I still have to call in again today, and most probably next week again.
As someone who travels quite a bit for both work and pleasure, it is extremely disappointing to come across the situation(s) I came across on my most recent trip. I had the unfortunate experience of staying at the Travelodge Hotel Montreal Airport. I had an early(ish) flight landing into Montreal, so I arrived at the hotel at 11:20AM. As almost every hotel in the world has a check in time of either 3-4pm, I was well aware that I was early for ‘check-in’ but as I had a meeting at 1pm, what else was I to do. My meeting was right across the street from the hotel (which is why I booked this option), so naturally I went to the hotel, to see, on the off chance if my room was ready so I could freshen up, drop my personal belongings and get ready for my meetings, so tried to check in. As I approach the front desk, there is one gentleman doing paperwork (did not acknowledge that I was there) Could have easily said, Hi, how are…. ‘we will be with you in just a moment, OR someone will be with you etc etc. Acknowledge that there is a guest standing there at the reception. Not once. The other young lady who was helping another guest – CHECK-IN- at 11:20AM, was just wrapping up She looked up at me when the other guest left the area, and asked how she could help. I responded, I was hoping to check in. She looked at me- as if I was bothering her, and said ‘Well, you’re too early, check in isn’t until 3pm’. I responded, yes I understand that, but I thought I would check as my flight was a morning flight. She curtly responded, after glancing at her screen, taking my name that my room was not ready and that I could come back around 1-1:30pm to check. Her tone of voice was very condescending and downright rude. She realized I was thrown off , because I just stared at her in disbelief at how she had just spoken to me. I asked her if everything was OK because I wasn’t understanding why she just spoke to me that way, to which she respnded- That’s how I speak! With a 100% non-apologetic tone. I turned away and started walking to the sitting area, but made it a couple steps and turned back around and asked her to speak to a supervisor or manager, because the way she just treated me was unacceptable and rude. To which she again responded that was how she speaks, and that she was the supervisor, there was no one else I could speak to. I in disbelief said, that can’t be right, how could you be the person in charge. I did continue to tell her as someone who has been in the hospitality industry and for over 20 years and has worked for boutique style and large chains of hotels and resorts, I have never been spoken to like this from anyone nor have I ever heard a staff member speak to any client this way. I told her it was unacceptable and if that was in fact how she speaks to clients, she has 1 of 2 options- 1 change the type of work you do so that you do not deal with people or the public OR change your attitude and the tone of which you speak to a client. To which she threatened me by saying- if I didn’t like how I was being treated she could cancel my reservation and I could go elsewhere! How do you like them apples! I told her she will do not such thing. I turned around and walked to the sitting area. But hold on, it gets better. There was a gentleman who was vacuuming the area, who had overheard what happened, and came up to me and told me not to get upset, it would be ok. Although I did not agree with what he said, he was very sweet and seemed very genuine in trying to comfort me as I was visibly upset. I started to answer him, however the front desk agent (to which she never gave me her name NOR did she have a name tag on) yelled over to him in French (which I do not speak) after she said what she said, he looked at me, put his head down and walked away from me. I do not want to speculate what was said, but her tone was angry and he walked away so I could get the gist of what she said. Then she continued to speak to someone in the back office in French from the front desk area, very loudly. Once again I do not know what she said, however the fact that she did this, just adds to her rudeness and unprofessionalism, speaking about a guest to others in a different language in front of the guest. Never in my life have I experienced this and I wish that no one else does, so I am writing this in warning. The hotel should be concerned that this is how guests are treated, I should have stayed with my usual IHG brand but couldn’t find options in the area. First and last time and I will tell everyone about my experience. It’s true what they say, 1 bad apple can spoil the bunch. In terms of the actual hotel, run down, 2 nd floor coming off the elevator has an odor that just isn’t right, the room I was in is very out dated (see pictures) the bathroom door doesn’t fully open because the genius that installed the curved shower rod didn’t calculate that the bathroom is small and it takes up room behind the door so you have to use the toilet by sitting almost sideways because you cannot fully open the door- fun in the middle of night. About half of the TV’s channels didn’t work ( and there was another guest that evening in lobby that had the same complaint) The AC system is the most outdated antique system ever. The bed I found comfortable, I did enjoy that there was a mini fridge and microwave in the room and that the lighting in the bathroom was great. So this was my experience at this hotel, please buyer beware!!!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Located in Saint-Laurent within a mile (2 km) of CAE, Travelodge Hotel Montreal Airport is within a few miles (5 km) of Bombardier Aerospace. This 3-star hotel has 180 guestrooms and offers free in-room WiFi, free self parking, and a free airport shuttle. It's near the airport and also within a 15-minute drive of Saint Joseph's Oratory and Bell Centre.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start weekends off right with cooked-to-order breakfast served for a fee.
All of Travelodge Hotel Montreal Airport's 180 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and cable TV. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Desks are also standard.
Travelodge Hotel Montreal Airport features a fitness center, free WiFi in public areas, and 15 meeting rooms. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Reviews from Trip Advisor
31% of guests recommend this hotelTotal of 303 reviews