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Holiday Inn Montreal Airport

3.0 out of 5.0

Recent guest reviews

I had a pleasant stay overnight before heading out at the airport very early. The shuttle was right on time at 5:15am. Dinner the night before in the hotel restaurant was excellent. Had the buffet. The staff were particularly nice, welcoming and helpful. Room was quiet. Thermostat was easy to adjust to my comfort. Bed was comfortable. I'd definitely recommend and would use again.

The hotel is old needs renovations. Carpet was dirty.

Very very great place to stay its is friendly and a good place to relax staff is nice and every is great

The rooms were clean and comfortable. It was warm weather while we were there, and the air conditioning worked perfectly. The staff was friendly and helpful. There is a nice restaurant on site, along with a bar that has plenty of seating.

Hotel is a great hotel to stay family friendly and I would recommend to each and everyone staff is great please go and check out this hotel you won't regret it.

The room was spacious however not clean (found some insects) and clearly needs some maintenance

The Holiday Inn Montreal Airport is a very nice facility, with a novel lay-out and dramatic public spaces, including the indoor pool. The room was spotless and very comfortable. The shuttle to the airport was fast and punctual, and service overall was very good. At $88/night it was a great value, too.

The rooms of this hotel were surprisingly decent. The coffee maker was missing some parts but the staff took care of that. Kids don't eat free, they get one meal ticket. The hotel has a small pool in the morning that makes the whole place smell damp.

I've stayed here a couple times already and it's a great experience. The staff is helpful and friendly, the amenities are beyond my expectations and I have high expectations. In fact I like it so much I am staying there again this week. Even though it's a little farther from downton I prefer to be comfortable than be in an expensive smaller room with no parking.

My wife and I needed a place to stay between Montreal and Ottawa that was pet friendly. The $50 fee was reasonable. This hotel has more amenities than you can use in a night. The pool, water park, bar, restaurant, and game area were great entertainment and always in use.

Overall hotel is average. Not bad for the price. They didn't clean or fix the bed on our second day.

The hotel refuses to provide coupons for kids to eat free.... Housekeeping staff was horrible.. I had to call to get the room cleaned in the evening.. They would not remove items from room service ... Will not stay there again .....

I booked and paid for this hotel room thru this website. Imagine my surprise when I checked in and gave my Rewards Club Card to the front desk clerk and they told me since I booked and paid for this room thru this website they could not give me any points on my Rewards Club Card.(SURPRISE #1) They asked why I didn't book the room thru the hotel chain website. I told them I found a cheaper rate online thru this website. I asked the front desk clerk about their "BEST PRICE GUARANTEE" they have posted on their website. I told them I found this room rate of $108.00/night plus taxes, etc. thru this website and on the hotel chain website the best rate given was $135.00 plus taxes, etc. They said they can't do anything about this, I would have to call the corporate office. #SURPRISE #2.. Yeah like I have the time to call their corporate office and go thru the hassle...# After checking into my room I decided to go to the hotel restaurant and order a pizza to bring back to my room. I ordered at the check-in stand at the restaurant and told the waiter I would wait in the hotel bar. He said it would take about 25 minutes. After about 20 minutes the waiter came to the bar and told me my pizza was ready. I went to the check-in stand and was presented with a charge of $11.00 for the pizza, and a $3.00 "ADMINISTRATIVE FEE". #SURPRISE #3# I asked what this charge was for, there must be some kind of a mistake. I was told by the waiter since I didn't order in the restaurant I ordered the pizza to go, there would be an "ADMINISTRATIVE FEE" of $3.00", this was a room service fee. I told him I didn't order room service I ordered it at the check-in counter. He said don't blame me, talk to my manager. The manager happened to be standing in the background watching and listening to our conversation... She said this is a legitimate charge and would not remove this "ADMINISTRATIVE FEE" from the bill. I asked her if I was sitting down in the chair at the table would I be charged this fee? She said no.... So I told them they could keep the pizza, I didn't want it.... #Lost my appetite# I went to check out at 3:30am and asked for a receipt for my file. The front counter clerk said he couldn't give me one... #SURPRISE #4# I asked him why? He said since I paid thru this website he couldn't give me one. I said you've got to be kidding me.... Off to the airport I went... So I was at this hotel for a total of 9 hours and received these 4 "SURPRISES". I wonder how many other flawed business practices they have?? As a businessman that travels over 150 nights a year instructing seminars to managers at different businesses in north America and Canada, and train approximately 4 to 500 people a year, I now have another "Bad Business Practice Story" to tell in my seminars. You see customers like myself don't get mad, we get even by not patronizing businesses like this, AND we tell the story to several hundred people. So how much is that $3.00 "ADMINISTRATIVE FEE" worth now? Not to mention the bad publicity a brand like this will suffer..... To bad, since I really thought this hotel chain was trying to make a comeback by upgrading their hotels and rebuilding their brand. So can you guess where I WILL NOT be staying again? and can you guess what website I WILL NOT be booking my next hotel?

I booked and paid for this hotel room thru this website. Imagine my surprise when I checked in and gave my Rewards Club Card to the front desk clerk and they told me since I booked and paid for this room thru this website they could not give me any points on my Rewards Club Card.(SURPRISE #1) They asked why I didn't book the room thru the hotel chain website. I told them I found a cheaper rate online thru this website. I asked the front desk clerk about their "BEST PRICE GUARANTEE" they have posted on their website. I told them I found this room rate of $108.00/night plus taxes, etc. thru this website and on the hotel chain website the best rate given was $135.00 plus taxes, etc. They said they can't do anything about this, I would have to call the corporate office. #SURPRISE #2.. Yeah like I have the time to call their corporate office and go thru the hassle...) After checking into my room I decided to go to the hotel restaurant and order a pizza to bring back to my room. I ordered at the check-in stand at the restaurant and told the waiter I would wait in the hotel bar. He said it would take about 25 minutes. After about 20 minutes the waiter came to the bar and told me my pizza was ready. I went to the check-in stand and was presented with a charge of $11.00 for the pizza, and a $3.00 "ADMINISTRATIVE FEE". #SURPRISE #3# I asked what this charge was for, there must be some kind of a mistake. I was told by the waiter since I didn't order in the restaurant I ordered the pizza to go, there would be an "ADMINISTRATIVE FEE" of $3.00", this was a room service fee. I told him I didn't order room service I ordered it at the check-in counter. He said don't blame me, talk to my manager. The manager happened to be standing in the background watching and listening to our conversation... She said this is a legitimate charge and would not remove this "ADMINISTRATIVE FEE" from the bill. I asked her if I was sitting down in the chair at the table would I be charged this fee? She said no.... So I told them they could keep the pizza, I didn't want it.... #Lost my appetite# I went to check out at 3:30am and asked for a receipt for my file. The front counter clerk said he couldn't give me one... #SURPRISE #4# I asked him why? He said since I paid thru this website he couldn't give me one. I said you've got to be kidding me.... Off to the airport I went... So I was at this hotel for a total of 9 hours and received these 4 "SURPRISES". I wonder how many other flawed business practices they have?? As a businessman that travels over 150 nights a year instructing seminars to managers at different businesses in north America and Canada, and train approximately 4 to 500 people a year, I now have another "Bad Business Practice Story" to tell in my seminars. You see customers like myself don't get mad, we get even by not patronizing businesses like this, AND we tell the story to several hundred people. So how much is that $3.00 "ADMINISTRATIVE FEE" worth now? Not to mention the bad publicity a brand like this will suffer..... To bad, since I really thought this hotel chain was trying to make a comeback by upgrading their hotels and rebuilding their brand. So can you guess where I WILL NOT be staying again? and can you guess what website I WILL NOT be booking my next hotel?

except the restaurant whom has good food, but long waiting, that night because of many flights cancellation, the hotel, short on staff, was long to serve the meals to customers

I was totally blown away when I arrived and saw how stunning (and fun!) the indoor area was. I had booked a Holidome room and then when I got there, I requested a first floor room. No problem! She gave me a suite. Sounded great. The room was AMAZING!! So huge and gorgeous!! It was a very NEW MODERN living room/dining room with kitchen. I can't begin to describe how lovely the dark hardwood floors looked with the black furniture. Like I said, very chic and modern. Beautiful large bathroom with incredible shower. And great bedroom as well. Rich bedding and a rear door that opened to a huge enclosed yard with a small water park area in the center. Right outside the room was the most beautiful, tropical motif with trees and plants, a waterfall, a game area with great games (foosball, air hockety, etc) a gym, a restaurant and bar. It was really wonderful. In the bedroom, you can't hear a thing from the hotel. Each room had a large flatscreen tv and air conditioner thermostat. Plenty of free parking. Very good wifi in the room. The staff was very friendly. I didn't want to leave. I hope I have a reason to return to Montreal because I want to stay there again!!!!

rooms were dingy, and haven't been refreshed in a good 20+ years. The indoor pool was a novelty, despite the smell of Chlorine that traveled around the entire rest of the hotel. Location was convenient to the airport and surrounding industry. However good eats were downtown, or a short drive away, nothing reasonably reachable by foot. Then again, Montreal in the winter...

we walked in and turned around and walked out. when you entered the hotel it smelled like mildrew and there was construction going on.

Clean and comfortable room. Excellent dinner at the restaurant. Professional front desk personnel. Shuttle service was running behind, possibly vehicle breakdowns? Had a 4:30 a.m. reservation, but the shuttle was already full. Left hotel at 4:50. Many people just gave up and called cabs.

6500 Cote De Liesse Montreal QC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Saint-Laurent within a mile (2 km) of CAE, Holiday Inn Montreal Airport is within a few miles (5 km) of Bombardier Aerospace. This 258-room, 3-star hotel has a full-service spa, a water park, and a restaurant. It's near the airport and also within a 15-minute drive of Saint Joseph's Oratory and Bell Centre.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 258 air-conditioned rooms feature coffee makers, free newspapers, and free local calls. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include safes, ironing boards, and desks.


Property features

Guests of Holiday Inn Montreal Airport have access to a full-service spa, a free water park, and an indoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, Non Smoking

King 1 | Full 1 | Sleeps 2

Room, Accessible

Full 1 | Sleeps 2

Guest reviews for Holiday Inn Montreal Airport

Everyone (5) Couples (7) Business (10) Family (7) Other (3)
5

pleasant overnight near airport

Everyone

I had a pleasant stay overnight before heading out at the airport very early. The shuttle was right on time at 5:15am. Dinner the night before in the hotel restaurant was excellent. Had the buffet. The staff were particularly nice, welcoming and helpful. Room was quiet. Thermostat was easy to adjust to my comfort. Bed was comfortable. I'd definitely recommend and would use again.

By , from Dallas, Texas USA on Jul 18, 2017

Review comment responded on Jul 21, 2017

Thank you Annie for your review. We are happy to know you enjoyed your stay with us it is our priority to ensure our guests satisfaction.

2

not as expected

Families

The hotel is old needs renovations. Carpet was dirty.

By , from Ottawa on Jan 2, 2017

Review comment responded on Jan 9, 2017

Dear Javier, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Yanni L Front Office Supervisor

4

good choice

Everyone

By , from Bend Oregon on Oct 7, 2016

Review comment responded on Oct 17, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luis R Front Office Manager

5

great place to stay

Everyone

Very very great place to stay its is friendly and a good place to relax staff is nice and every is great

By , from canada on Sep 17, 2016

Review comment responded on Sep 21, 2016

Dear Traveller, Thank you for your recent stay with us. We're happy to hear you enjoyed your stay with us even though it was a short one! We hope to see you again! Sincerely, Yanni L Front Office Supervisor

5

close to airport, great staff

Everyone

The rooms were clean and comfortable. It was warm weather while we were there, and the air conditioning worked perfectly. The staff was friendly and helpful. There is a nice restaurant on site, along with a bar that has plenty of seating.

By , from Pennsylvania on Sep 13, 2016

4

hotel is great and family friendly please visit.

Everyone

Hotel is a great hotel to stay family friendly and I would recommend to each and everyone staff is great please go and check out this hotel you won't regret it.

By , from Toronto on Apr 28, 2016

Review comment responded on Jan 1, 1970

Dear Derrion, Thank you for your positive feedback regarding your recent stay with us. We are happy to see we were able to accomodate you the right way and we hope to see you again! Sincerely, Yanni Lygouriatis Front Office Supervisor

2

cleanliness

Families

The room was spacious however not clean (found some insects) and clearly needs some maintenance

By on Sep 29, 2015

4

perfect over-night between flights

Couples

The Holiday Inn Montreal Airport is a very nice facility, with a novel lay-out and dramatic public spaces, including the indoor pool. The room was spotless and very comfortable. The shuttle to the airport was fast and punctual, and service overall was very good. At $88/night it was a great value, too.

By on Sep 17, 2015

2

okay stay

Families

The rooms of this hotel were surprisingly decent. The coffee maker was missing some parts but the staff took care of that. Kids don't eat free, they get one meal ticket. The hotel has a small pool in the morning that makes the whole place smell damp.

By on Jul 22, 2015

5

business trip

BusinessTravelers

I've stayed here a couple times already and it's a great experience. The staff is helpful and friendly, the amenities are beyond my expectations and I have high expectations. In fact I like it so much I am staying there again this week. Even though it's a little farther from downton I prefer to be comfortable than be in an expensive smaller room with no parking.

By on Jun 1, 2015