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Montgomery Inn and Suites

2.5 out of 5.0

Recent guest reviews

Third time (out of numerous stays) that I have had a problem with check-in. There apparently has been a problem between the hotel and Orbitz registration communication. However, the staff has been wonderful.

Problem with original room but it was handle professionally and we were very satisfied

We got a great rate and the room was clean and comfortable. The front desk staff was helpful and kind.

good price, good location, clean, friendly, good breakfast menu, good ammenities

We go to Montgomery for chess tournaments. We found this local motel because they got good reviews @ google. It's clean motel,like to stay . But don't have extra towels in the room any not so much selection on Breakfast.

The staff were very gracious, courteous. The room was immaculate and comfortable. We would have like to be able to stay longer. Large living area.

Nice, Quiet, Good location, Friendly and helpful staff

Great stay here. Front desk was beyond helpful when running into an issue with 3rd party booking. Room was nicer than expected. Overall a great experience. Way under rated.

No record of our reservation when we checked in. But whatever, they had a room for the same price. Looked like maybe only five rooms occupied based on the deserted parking lot. The hotel needs a refresh on carpet and decor but otherwise clean. Pool was not fit for swimming. Maybe one inch of visibility in the cloudy water. Room was missing linens for the pull out bed and the girl at the front desk wouldn't answer the phone so I went down to drag her away again from the TV (had to do that at check in too). She said there were no pillows for the bed. Really?!? A hundred empty rooms and no one can be bothered to get a pillow?!? Room was damp from humidity, even the carpet. The AC unit looked like it hadn't been cleaned in years. So I would recommend this hotel with some reservations. The price for a suite saved a lot of money over two rooms anywhere else. If I didn't need a suite on the cheap I would go somewhere else.

Smelled through entire hotel of high chlorine (a sign of a pool that is not clean but rather dumped full of chemicals). I previously stayed next door at the Country Inn & Suites and thought this was going to be a step up (WRONG). Hotel needs renovation or reduction in prices.

Friendly staff. Clean rooms.the breakfast was wonderful.

the staff was friendly. Room was clean and spacious. Good breakfast (fruits, ham, eggs, waffles...)

The hotel is close to the highway so if your room is on that side it's a little noisy. The Heat/Air handler in the room was loud, but the temp was consistent. The room also had a bit of a strange smell. I can't really explain it, but like "old"... The breakfast was good, sausage, eggs, bagels... Staff was friendly.

We were very pleased with this hotel. We have 2 toddlers and loved having a small living area in our room. We will stay here again if passing through.

Short visit...nice hotel nothing fancy. Stayed at spring hill suites in Tampa Fl a few days earlier it was better.

Walked into room and was blasted with artic air! ac was set at 60 and fan on high, the ceiling fan also was on high. When it finally started to warm up the air had an old mold smell to it. The fridge was unplugged and when plugged in did not work at all. The bath tub had no safety bars to help one get in or out,very outdated. The worst part is I prepaid and when I got home looked at my bank account and found they had charged me 110 dollars above what I had already paid . When called they told me sorry call back when a manager is on duty. we cant refund her money till then. So now I must keep calling back till they have a manager there. Of course at my expense. Stay away from this place.!

Signage is poor so hotel was hard to find among others. Indoor pool and spa are in same room. Pool heater just turned on. Spa partially filled with water and black mold covered the inside. No signage to indicate it wasn't working and people had tried to access it due to footprints in the mold. Health hazard and children were in the pool. Manager questioned and nonchalantly indicated that this was the situation for awhile since pumps were out. Room was cramped. Bed size was supposed to be king but doubtful. Zero stars.

Check-in was simple and quick. Room has a good layout with a good floor plan. The bed mattress was a bit soft for me. Complimentary breakfast was excellent.

nice, clean room, friendly staff, breakfast had all carbs no meat, hot tub and pool were nice opportunity after a long day of driving, but the hot tub didn't seem to function/bubble.

This hotel is sort of isolated, but still only a 5-10 minute drive to all of the downtown things that we did. Clean, roomy and the kids really enjoyed the pool. Breakfast was good. I would stay here again.

Room options

Suite, 2 Double Beds with Sofabed, Microwave

Full 2 | Sleeps 5

Guest reviews for Montgomery Inn and Suites

Everyone (9) Couples (4) Business (7) Family (7) Friends (2)
4

convenient, assessable

Everyone

Third time (out of numerous stays) that I have had a problem with check-in. There apparently has been a problem between the hotel and Orbitz registration communication. However, the staff has been wonderful.

By , from FL on Jul 8, 2017

Review comment responded on Jul 10, 2017

We are so happy happy that your enjoyed your stay with us. To avoid future problems with you reservation we invite you to book directly through us so that our friendly staff can ensure a stress free check-in and stay. Thank you for your review.

4

convenient, economical

Everyone

Problem with original room but it was handle professionally and we were very satisfied

By on May 2, 2017

Review comment responded on May 24, 2017

Thanks for staying with us! Your feedback is greatly appreciated.

4

decent stay for the price

Everyone

We got a great rate and the room was clean and comfortable. The front desk staff was helpful and kind.

By on Mar 11, 2017

Review comment responded on Apr 23, 2017

Thanks for taking the time to let us know what you thought of our hotel. We really do appreciate it! We hope that you can schedule another trip to Montgomery, as there is always so much to do. We look forward to seeing you again soon.

4

convenient

Everyone

good price, good location, clean, friendly, good breakfast menu, good ammenities

By , from FL on Feb 21, 2017

3

ok to stay

Everyone

We go to Montgomery for chess tournaments. We found this local motel because they got good reviews @ google. It's clean motel,like to stay . But don't have extra towels in the room any not so much selection on Breakfast.

By , from tuscaloosa on Feb 13, 2017

5

a memorable experience.

Everyone

The staff were very gracious, courteous. The room was immaculate and comfortable. We would have like to be able to stay longer. Large living area.

By , from Springfield, MO on Jan 30, 2017

4
Everyone

Nice, Quiet, Good location, Friendly and helpful staff

By on Jan 17, 2017

5

great !

Everyone

Great stay here. Front desk was beyond helpful when running into an issue with 3rd party booking. Room was nicer than expected. Overall a great experience. Way under rated.

By on Oct 11, 2016

Review comment responded on Oct 14, 2016

Thank you so much for staying with us and taking the time to leave a review. We are glad that we could provide you with a wonderful customer service experience, as that is our aim for each and every guest. Thank you for your comments about our front desk staff and room quality. We appreciate your business. Please visit us again soon!

3

nice room. terrible staff

Everyone

No record of our reservation when we checked in. But whatever, they had a room for the same price. Looked like maybe only five rooms occupied based on the deserted parking lot. The hotel needs a refresh on carpet and decor but otherwise clean. Pool was not fit for swimming. Maybe one inch of visibility in the cloudy water. Room was missing linens for the pull out bed and the girl at the front desk wouldn't answer the phone so I went down to drag her away again from the TV (had to do that at check in too). She said there were no pillows for the bed. Really?!? A hundred empty rooms and no one can be bothered to get a pillow?!? Room was damp from humidity, even the carpet. The AC unit looked like it hadn't been cleaned in years. So I would recommend this hotel with some reservations. The price for a suite saved a lot of money over two rooms anywhere else. If I didn't need a suite on the cheap I would go somewhere else.

By , from Chiang Mai, Thailand on Jul 7, 2016

Review comment responded on Sep 3, 2016

TJ, Thank you for taking the time to leave such a detailed review. We are glad you found our prices reasonable. It is our goal to meet guest expectations as it relates to ease of check-in, cleanliness, and overall satisfaction. We apologize that we were not up to standard during your stay. We will take your comments about our pool area, room cleanliness, and customer service and use them to improve. Again, we sincerely apologize and hope that you will consider staying with us again.

3

below expectations for the marriott name

Couples

Smelled through entire hotel of high chlorine (a sign of a pool that is not clean but rather dumped full of chemicals). I previously stayed next door at the Country Inn & Suites and thought this was going to be a step up (WRONG). Hotel needs renovation or reduction in prices.

By on May 26, 2014