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Country Inn & Suites By Carlson, Montgomery East

2.5 out of 5.0

Recent guest reviews

Good value for this hotel and its service. Also, one of the few with a decent selection for breakfast.

I checked in on Friday. I left the hotel aroun 730am and returned at 5pm. My room was never cleaned. The lobby is beautiful the front desk staff was great. The halls smell of mold

Many Koreans stay here and work at Hyundai. Bad smells emanating from a lounge where they cook on the third floor. Once in our room the smells didn't bother us. Our room had a comfortable King bed with single pull out sofa. It was in good condition except for a heavily stained mattress on the hide-a-bed. They offered a different room, but it was smaller and cramped so we traded out the sofa mattresses instead. Pool area was in renovation. Business center unusable due to construction. Breakfast area also in renovation but they did have a nice breakfast With two or three hot items each day plus oatmeal and continental items.

Everything except the bathroom was great, and the bathroom was okay, though worn. The shower curtain was not a good size for the space it had to span, and there was lots of wear in the bathroom. The included breakfast was just fine, and there are many places within a five minute drive to eat if one prefers.

We checked in rather late on our trip home. The gentleman at the front desk was very rude not only to me but to the customer whom called in to check rates. When he hung up the phone he stated hope she liked those rates since she got an attitude with me she won't be staying here. He told us we have to move our vehicle which was towing a trailer which was fine. He proceeded to make comments that if we didn't his boss would team him. We had no problem moving it. He had nothing but negative and mean comments about his manger. Highly unprofessional. If it was not as late as it was we would of walked out and went an exit up. We travel south a lot and will never stay at this hotel again.

Good hotel to stay in. Accommodating and loved the free breakfast

I really like this hotel. The rooms are very comfortable and the amenities are great. We love the indoor pool and jacuzzi. The only fault is a lack of rooms with handicap assessable toilets. Need to install rails near the toilets to make them more assessable for those of us with disabilities. Other than that, our stay was heart. Also, I enjoyed my breakfast.

Enjoyed our stay. Lisa, the breakfast staff person was very nice. She made the breakfast area warm and inviting. My only complaint is the toilets - to low suggest an upgrade.

It was a great overnight stay considering reservation was made at the last minute. The staff was friendly and the room was quite comfortable.

When arrived the entrance was tarped off and had numerous fans and dehumidifiers going which made it extremely noisey and difficult to communicate with the help. No explanation or apology was offered. In the room everything was ok. Things weren't dusted and you could tell that they do the quick once over when "cleaning". I was only there to sleep for 7 hours so the value was there. If it would have been a multiple night stay I would have been disappointed and probably had more to say.

Fantastic in all respects! The staff truly cared about our satisfaction and comfort. Top-notch!

The hotel was conveniently located and had a wonderful breakfast, but everything else was below par. The furniture was old: mattresses not firm, chairs was torn upholstery, stained tub, leaking faucets, etc. The pool is old and run down, and the hot isn't functioning at all. They have a run down ping pong table that was fun but in bad shape. If you plan to stay for just a night and want a good, free breakfast, it's fine. If you hope to enjoy the comfort of a longer stay, this isn't the right place.

The Country Inn Suites Montgomery was going under some revovations at my time of checkin. Breakfast not really a full breakfast, rooms not that comfortable, swimming pool was the nicest attraction of hotel. Would not recommend hotel to frieds.

This hotel lived up to the standard I have come to expect from this line. Everything was exactly as I expected, and I complimented the staff upon leaving. We were very pleased.

The room was comfortable and clean. It was more like being at home than most hotels. The location was good, many eating places nearby. The hotel was quiet all the things you want when you want to rest.

5155 Carmichael Rd Montgomery AL

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Montgomery Museum of Fine Arts, Country Inn & Suites By Carlson, Montgomery East is within 2 miles (3 km) of Blount Cultural Park. This 108-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also nearby are Auburn Montgomery and Carolyn Blount Theatre.


Dining

Free breakfast is included with your stay. You can get a quick energy boost at the coffee shop/café.


Rooms

The 108 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, phones, and ironing boards.


Property features

At Country Inn & Suites By Carlson, Montgomery East, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking (Guest)

Queen 1 | Sleeps 3

Room, 1 Queen Bed, Accessible, Non Smoking (Guest)

Queen 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (1 Bedroom)

King 1 | Sleeps 4

Guest reviews for Country Inn & Suites By Carlson

Everyone (5) Couples (4) Business (1) Family (4) Other (1)
5

great location and comfortable

Everyone

Good value for this hotel and its service. Also, one of the few with a decent selection for breakfast.

By , from FL on May 13, 2017

2

very disappointing

Everyone

I checked in on Friday. I left the hotel aroun 730am and returned at 5pm. My room was never cleaned. The lobby is beautiful the front desk staff was great. The halls smell of mold

By , from Wash DC on Oct 17, 2016

Review comment responded on Oct 25, 2016

Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the overall smell in the hallways and lack of housekeeping. We will review the conditions of your room with our staff to make sure all rooms are up to standards. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

2

tired hotel in need of renovation

Everyone

Many Koreans stay here and work at Hyundai. Bad smells emanating from a lounge where they cook on the third floor. Once in our room the smells didn't bother us. Our room had a comfortable King bed with single pull out sofa. It was in good condition except for a heavily stained mattress on the hide-a-bed. They offered a different room, but it was smaller and cramped so we traded out the sofa mattresses instead. Pool area was in renovation. Business center unusable due to construction. Breakfast area also in renovation but they did have a nice breakfast With two or three hot items each day plus oatmeal and continental items.

By , from ak on May 2, 2016

5

good for us

Everyone

Everything except the bathroom was great, and the bathroom was okay, though worn. The shower curtain was not a good size for the space it had to span, and there was lots of wear in the bathroom. The included breakfast was just fine, and there are many places within a five minute drive to eat if one prefers.

By , from Birmingham, AL on Mar 7, 2016

Review comment responded on Mar 11, 2016

Dear Rob, Thank you for taking the guest satisfaction survey. We were thrilled to see that you enjoyed your stay. On behalf of the entire staff, we thank you for your business and hope to see you again when your travels bring you back to the area!

2

horrible customer service

Everyone

We checked in rather late on our trip home. The gentleman at the front desk was very rude not only to me but to the customer whom called in to check rates. When he hung up the phone he stated hope she liked those rates since she got an attitude with me she won't be staying here. He told us we have to move our vehicle which was towing a trailer which was fine. He proceeded to make comments that if we didn't his boss would team him. We had no problem moving it. He had nothing but negative and mean comments about his manger. Highly unprofessional. If it was not as late as it was we would of walked out and went an exit up. We travel south a lot and will never stay at this hotel again.

By , from W on Feb 23, 2016

Review comment responded on Mar 8, 2016

Dear Natalie, I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the action of the staff did not meet your expectations. We want our guest to be meet with a well-trained staff that puts the guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns. Again, thank you for sharing your thoughts with is.

4

selma trip

Couples

Good hotel to stay in. Accommodating and loved the free breakfast

By on Dec 8, 2015

5

third visit

Families

I really like this hotel. The rooms are very comfortable and the amenities are great. We love the indoor pool and jacuzzi. The only fault is a lack of rooms with handicap assessable toilets. Need to install rails near the toilets to make them more assessable for those of us with disabilities. Other than that, our stay was heart. Also, I enjoyed my breakfast.

By on Sep 4, 2015

4

the second time around

Couples

Enjoyed our stay. Lisa, the breakfast staff person was very nice. She made the breakfast area warm and inviting. My only complaint is the toilets - to low suggest an upgrade.

By on Aug 15, 2015

5

great overnight stay!

Singles

It was a great overnight stay considering reservation was made at the last minute. The staff was friendly and the room was quite comfortable.

By on Mar 24, 2015

3

good enough

Families

When arrived the entrance was tarped off and had numerous fans and dehumidifiers going which made it extremely noisey and difficult to communicate with the help. No explanation or apology was offered. In the room everything was ok. Things weren't dusted and you could tell that they do the quick once over when "cleaning". I was only there to sleep for 7 hours so the value was there. If it would have been a multiple night stay I would have been disappointed and probably had more to say.

By on Oct 15, 2014