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Hotel Heliconia

3.0 out of 5.0

Recent guest reviews

Our tour group of 16 had all of the lower level of the hotel, pictured. The rooms were huge and very comfortable. I loved that the complimentary soap/shampoo/lotion were in large bottles that can be refilled, rather than the small ones that wind up in the world's plastic garbage dump. The hotel is built on a hill and yes, the walk up and down can be a bit challenging - however, the hotel offers a shuttle to help guests with the walk back up. They do have a small little bar for 'happy hour' although we never used that. We preferred 'HH' on the patio, outside our room to watch the sunset and see the clouds move in. Very close to good restaurants, a small grocery store and a delicious bakery.

Hilly would make access hard but we enjoyed being able to walk or take the bus to town and have great views and quieter stay. Breakfast was great and staff were helpful and friendly. We really enjoyed it.

First, I should clarify that I did not stay at this property while I was in Costa Rica, so I cannot speak to its quality in terms of those accommodations, but I do like to recognize excellent service when I receive it, so wanted to leave a review anyway. Because of a series of misunderstandings (most of them my own fault), I ended up being dropped off by a driver at Heliconia Hotel when my intended destination was actually a few hours away in La Fortuna. When I sought help at the reception desk, I was treated as if I were a guest at the property. Gabriela and Medardo not only helped me coordinate the transportation I needed but allowed me to wait a couple hours in their lobby, offering me fresh juice and ensuring I was comfortable. I don't know where I would have ended up that day without them. It was wonderful to have encountered such a friendly, welcoming, and helpful staff.

Arrived up a long steep hill. Great views for miles from the verandah. The rooms were quite rustic but fairly comfortable. Strange hotel since reception at the bottom of the hill with various parts of the hotel built on the hillside. Thus from the top it was a long walk down several flights of steps and one steep slope to reception, about 5 minutes. Double that going back up the hill. Anyone with a disability would need transport up and down. Breakfast at reception which didn't help. Not a bad hotel but try to get to the bottom of the slope to better access facilities.

Nice hotel in Monteverde, a bit out of main street of town. Rooms were clean and comfortable. We were upgraded to a junior suite which was huge. There is a great restaurant - Don Luis- across the street. This hotel offers breakfast but no lunch or dinner. Complex is large with spa area in one of the buildings.

This hotel is set on top of a hill and has beautiful views. As it is set on a hill there are some stairs to go up and down to reception but along the way you may spot some wildlife. The rooms are a little dark but were very comfortable and clean. When it is windy they creak a bit but other than that if you shut the windows they are pretty warm. Breakfast was lovely and the staff were friendly. Downside - our room and the one next to us did not have coffee makers . Our tour of 16 people spread across 9 rooms all had them except for our 2 rooms. I was told every day for 3 days that one would be put in the room while we were out and it wasn’t. There is no wifi in the rooms and after a chilly walk to reception the wifi is pretty slow and unreliable. The hotel is well located to walk into town (and back for a hilly challenge). If you don’t feel up to walking to the upper level rooms the staff will drive you up the hill.

Large rooms but very dark and dreary and a bit damp. I did not like this at all. The staff were mainly miserable except in the breakfast room, where they were extremely helpful. The rooms were very noisy due to the timber construction and I had very little sleep. I never want to see this place again!

Been here 3 days. Very cold 40 mph winds and rain. No heat in rooms. Windows are like gives. Wind comes thru. Stay away. Gardens are nice great food in town. Very hilly. Take taxie one way. Prices not bad.

Rather daunted by some of the reviews and we were allocated to the rooms right at the top of the resort. We're fairly fit but you do have to pause on the way up and on the way down one stretch of path is quite steep and slippery with no steps, however you can ring for a minibus to collect and drop you off so we just learned to work around it as the views were absolutely stunning so worth the effort. The rooms are massive but clean and comfortable. We only ate breakfast as the dining room was closed in the evening, but there are three restaurants across the road, Luis is great, then there is a more simple Tortilla restaurant which is also very good.

This hotel was booked by our travel agency. We had, what we were told by other travelers, the nicer rooms at the top of the hotel. Pros: 1. Great view from room. 2. Big spacious rooms. 3. Hot water in showers. 4. Very helpful front desk staff ( the boy and the girl) and the driver. 5. Nice restaurants around the hotel. We liked Tortilla. 6. Spa is great. Massage by Gloria was awesome. Cons: 1. Breakfast. Not good. 2. Terrible wifi. Only available in lobby and the signal is WEAK. On Christmas and post Christmas day, folks were trying to connect to wish others and/or shop. Better to walk over to Tortilla restaurant, buy a drink and enjoy the amazing wifi. 3. Beds were not very comfortable. 4. Walk to and from the rooms could be steep and tiring if done after long hikes or several times a day.

Cerro plano Monteverde PUntarenas

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Business center

Hotel Heliconia places you 4.4 mi (7.1 km) from Selvatura Adventure Park. This 55-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free self parking. It's in the mountains and also close to Curi-Cancha Reserve.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a continental breakfast is served each morning for a fee.


Rooms

The 55 rooms have an array of amenities, including balconies, coffee makers, and safes. For entertainment, guests can expect to find digital TV. Beds sport premium bedding and bathrooms offer free toiletries. Phones and desks are other standard amenities.


Property features

Hotel Heliconia features free WiFi in public areas, a meeting room, and a business center. If you drive, put free parking to good use. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

41.0% of guests recommend this hotel

Total of 409 reviews