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Sheraton Ambassador Hotel

4.0 out of 5.0

Recent guest reviews

This hotel wasnt as good as it is rated. My first room wasn´t clean, was old, we were moved to another room, it was better. The pool wasn´t clean too, the pool area was unatended. I wouldn´t pay for this hotel again

I stayed at the hotel for a weekend and enjoyed a comfortable room with an incredible view of Monterrey. The food in the hotel restaurant was delicious and the staff was very patient with my less than stellar Spanish speaking skills. I would definitely stay at the Sheraton again.

Clean room, nice staff. The facilities (gym, pool) could be better. Not easy to find. Breakfast can be more options.

Excelente service. Didn't get one of the renovated rooms so I couldn't give the maximum rating, however renovations are on going.

THERE WERE ONLY 4 CLOTHE HANGERS IN CLOSET, AND NO HAIR DRYER. VERY POOR LIGHTING MAKING IT DIFFICULT TO READ THE NEWSPAPER. ONLY ONE DESK CHAIR IN ROOM, VERY UNCOMFORTABLE FOR VIEWING TV. THERE WAS AN IRON IN THE CLOSET BUT NO IRONING BOARDM I HAD TO REQUEST ONE.

I arrived late and the room I booked was no longer available but the Sheraton already had arrangements for me in a beautiful suite. The room was breathtaking and newly remodeled. I didn't want to leave the room but I had to go to work. Check in was quick but check out was little slow. There was only one person available. Yet she was very kind. The location was excellent. I will stay again at the Sheraton in Monterrey. I highly recommend it.

The girl that checked us in was not very friendly and not very helpful. Did not explain to us that we had to use of key to access the elevator to our floor. So we wasted time just in elevator going no where. Our deluxe room did not have a view to the outside our view was to the dinning area. The dinning staff was excellent !!! The room looked dingy and not enough light in room. We couldn't sleep in because of a constant banging and that was not relaxing at all.

Good rooms, good staff, nice gym you should try once in hotel.

This is not the first time I staying at this place and always has been a placenta experience. Only this time I was very clear that I will like to have a outside view my statement to reception was " I DO NOT WANT A ROOM ON TOP OF THE KITCHEN" I did not got the one on top of the kitchen but they give me the one overlooking the restaurant (259) I was told that actually I was getting better that what I booked. It may be thru but it was not what I wanted.

Excelent hotel , With unbeatable location , friendly staff that open the doors for us At all times , Without been tip chasers, very elegant and upscale, Nice rooms , ultra comfy beds , and pillows! What else can You ask? I'll come back soon, I hope!

Since you pull into the hotel's driveway you feel a very pleasant atmosphere. Employees at this fine hotel are not tip-chasers. they are true professionals. I'm a very picky traveler, and I can assure that the service here at the Sheraton Ambassador is second to none. Not exhuberant or fake, just perfect.

The location of the Hotel is central and ideal. The staff and service was good. However, the rooms where dated and I expected something more from a Hotel chain such as the Sheraton. I would stay their only if you get a good deal. Otherwise if the rates are comparable to other nicer hotels, then I would opt for the others.

NICE AND CONFORT

The staff was really great. The hotel was walking distance from Plaza Morelos as well as the Macro. Couldn't have asked for a better location. The lobby was very nice and the rooms were always very clean. Over all I was very satisfied.

first..i stayed here for busines trip... location is so good...it is in downtown..but the room is not clear. and there is not refrigerator and even if there is no water...it is too terrible...

The Sheraton Ambassor was a fantastic place to stay while we were in Monterrey. It was right in the middle of everything! A short walk to the markets, museums, the Macroplaza. They weren't full, so they upgraded our room for free. The room was spacious and clean. We took advantage of their tennis court with the mountains in the background. Tons of fun!

The staff was very friendly and helpful. Computer area was great! Dinning and Lodge located in hotel!

Everything about this hotel was perfect, the location, the staff.

The staff here is honestly the best I have ever seen. I travel a lot for business and pleasure, and this staff was by far the best yet. I will not stay in another hotel again when I visit the area again! The trip was horrible for me from the airport and everythig in between until I arrived at the hotel. I truly believe if the staff was not so friendly and courteous my trip would have been a disaster. This hotel and it's staff saved my vacation! The rooms are clean and comfortable, everything you expect in a Sheraton and more. The chefs bring a great blend of Mexican culture and their own unique spice to each meal. The receptionists, valets, bellboys are all top notch and friendly. They really go out of their way to make you feel at home when you are abroad. Do not hesitate to book this hotel!

The two persons that made our stay at the Sheraton most memorable were the Valet and the Bell Hop. Both greeted our family by name and held the doors each and every time. This made us feel like royality. The staff at the Sheraton simply defines customer service.

Av Hidalgo 310 Oriente Monterrey NL

Hotel highlights

  • Walking distance to Faro de Comercio and Fuente de la Vida o Neptuno
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Monterrey Centro, Sheraton Ambassador Hotel is within a 10-minute walk of popular sights such as Faro de Comercio and Fuente de la Vida o Neptuno. This 229-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center. Centrally located in Monterrey, the hotel is also a short walk from Macroplaza and Explanada de los Heroes.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Sheraton Ambassador Hotel's 229 air-conditioned rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones and ironing boards are also standard.


Property features

Guests of Sheraton Ambassador Hotel have access to an outdoor pool, a 24-hour fitness center, and a sauna. Valet parking is available for MXN 100 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include an outdoor tennis court, a rooftop terrace, and free WiFi in public areas.

Room options

Club Room

Full 2 | King 1 | Sleeps 4

Deluxe Room

Full 2 | King 1 | Sleeps 4

Guest reviews for Sheraton Ambassador Hotel

Everyone (5) Business (5) Couples (7) Family (5) Other (2)
3

won´t stay here again

Everyone

This hotel wasnt as good as it is rated. My first room wasn´t clean, was old, we were moved to another room, it was better. The pool wasn´t clean too, the pool area was unatended. I wouldn´t pay for this hotel again

By , from Tamaulipas on May 10, 2017

Review comment responded on Jun 28, 2017

Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta.

5

unbelievably comfortable hotel in a great location

Everyone
My view from the hotel room

I stayed at the hotel for a weekend and enjoyed a comfortable room with an incredible view of Monterrey. The food in the hotel restaurant was delicious and the staff was very patient with my less than stellar Spanish speaking skills. I would definitely stay at the Sheraton again.

By , from Houston, TX on May 9, 2017

Review comment responded on Jun 28, 2017

Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta!!

4

good room and staff, acceptable facilities.

Everyone

Clean room, nice staff. The facilities (gym, pool) could be better. Not easy to find. Breakfast can be more options.

By on Dec 12, 2016

4

close to everything.

Everyone

Excelente service. Didn't get one of the renovated rooms so I couldn't give the maximum rating, however renovations are on going.

By , from San Antonio on Apr 12, 2016

2

great location

Everyone

THERE WERE ONLY 4 CLOTHE HANGERS IN CLOSET, AND NO HAIR DRYER. VERY POOR LIGHTING MAKING IT DIFFICULT TO READ THE NEWSPAPER. ONLY ONE DESK CHAIR IN ROOM, VERY UNCOMFORTABLE FOR VIEWING TV. THERE WAS AN IRON IN THE CLOSET BUT NO IRONING BOARDM I HAD TO REQUEST ONE.

By , from SAN ANRONIO, TX. on Mar 25, 2016

5

excellent business stay

BusinessTravelers

I arrived late and the room I booked was no longer available but the Sheraton already had arrangements for me in a beautiful suite. The room was breathtaking and newly remodeled. I didn't want to leave the room but I had to go to work. Check in was quick but check out was little slow. There was only one person available. Yet she was very kind. The location was excellent. I will stay again at the Sheraton in Monterrey. I highly recommend it.

By on Dec 3, 2015

2

not very happy impressed

Couples

The girl that checked us in was not very friendly and not very helpful. Did not explain to us that we had to use of key to access the elevator to our floor. So we wasted time just in elevator going no where. Our deluxe room did not have a view to the outside our view was to the dinning area. The dinning staff was excellent !!! The room looked dingy and not enough light in room. We couldn't sleep in because of a constant banging and that was not relaxing at all.

By on Jun 3, 2015

4

business roas trip

BusinessTravelers

Good rooms, good staff, nice gym you should try once in hotel.

By on Dec 29, 2014

3

weekend in monterrey

Singles

This is not the first time I staying at this place and always has been a placenta experience. Only this time I was very clear that I will like to have a outside view my statement to reception was " I DO NOT WANT A ROOM ON TOP OF THE KITCHEN" I did not got the one on top of the kitchen but they give me the one overlooking the restaurant (259) I was told that actually I was getting better that what I booked. It may be thru but it was not what I wanted.

By on Sep 30, 2013

5

excelent hotel!!!

Families

Excelent hotel , With unbeatable location , friendly staff that open the doors for us At all times , Without been tip chasers, very elegant and upscale, Nice rooms , ultra comfy beds , and pillows! What else can You ask? I'll come back soon, I hope!

By on Mar 28, 2011