orbitz
VIP Access

Portola Hotel & Spa at Monterey Bay

Star Rating
4 out of 5
Photo gallery

Reviews

4.2 / 5Very Good
3,601 reviews

Amenities

  • Pool
  • Pet Friendly
  • Spa
  • Restaurant

Map

What's nearby

  • Popular Location
    Monterey Convention Center
    1 min walk
  • Popular Location
    Maritime Museum
    2 min walk
  • Popular Location
    Fisherman's Wharf
    4 min walk
  • Airport
    Monterey, CA (MRY-Monterey Peninsula)
    6 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2019-12-08. Try updating your dates to see prices for your trip.

    About this area

    Monterey

    Portola Hotel & Spa at Monterey Bay is located near the beach and in an area with good shopping. 17-Mile Drive and Monterey County Fairgrounds are notable landmarks, and the area's natural beauty can be seen at Monterey Bay and Lovers Point. Dennis the Menace Park and Monterey Bay Aquarium are not to be missed. Our guests love the resort's location for the sightseeing.

    What's nearby

    • Popular Location
      Monterey Convention Center - 1 min walk
    • Popular Location
      Maritime Museum - 2 min walk
    • Popular Location
      Fisherman's Wharf - 4 min walk
    • Popular Location
      Waterfront - 6 min walk
    • Popular Location
      Dennis the Menace Park - 13 min walk

    Getting around

    • Salinas Station - 31 min drive
    • Monterey, CA (MRY-Monterey Peninsula) - 13 min drive

    Restaurants

    • Jacks Monterey – Alfresco dining restaurant with a bar offering Californian cuisine. Serves lunch and dinner daily. Kids' menu available.
    • Peters B's Craft Brewery – Alfresco dining restaurant with a bar. Serves lunch and dinner daily. Kids' menu available.
    • The Club Room – Restaurant. Serves breakfast daily.

    About this property

    Portola Hotel & Spa at Monterey Bay

    3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free resort. A shopping center shuttle is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 379 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. WiFi and wired Internet are standard, as are LCD TVs with cable channels.

    Renovations and closures

    The property will be renovating from 11 November 2019 to 30 April 2020 (completion date subject to change). The following areas are affected:
    • Guestrooms
    Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

    Property amenities

    Internet

    • Available in all rooms: WiFi (USD 9.95 per 24-hour period), Wired Internet (surcharge)
    • Available in some public areas: WiFi (USD 9.95 per night)

    Parking and transportation

    • Self parking: USD 21.00 per day
    • Valet parking: USD 25.00 per day
    • Free shopping center shuttle

    Food and drink

    • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 20 for adults and USD 5.95 for children
    • 3 restaurants and 1 coffee shop/café
    • 2 bars/lounges
    • Room service available

    Things to do

    • 24-hour fitness center
    • Full-service spa
    • Outdoor pool
    • Shopping
    • Steam room

    Family friendly

    • Dry cleaning service
    • Free cribs/infant beds
    • Free rollaway/extra beds
    • Laundry facilities
    • Outdoor pool
    • Refrigerator

    Conveniences

    • ATM/banking services
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Filipino
    • Spanish

    Business services

    • Business center
    • Meeting rooms
    • Conference space (60000 square feet)

    Outdoors

    • Terrace

    Spa

    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Manicures and pedicures
    • Massage/treatment rooms
    • Spa open daily
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Braille signage

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Ceiling fan
    • Free cribs/infant beds
    • Free rollaway beds
    • Heating
    • Hypo-allergenic bedding
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Bathrobes
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Entertainment

    • 42-inch LCD TV
    • Cable channels
    • Pay movies

    Food and drink

    • Coffee/tea maker
    • Refrigerator

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Safe

    Nearby things to do

    Activities

    • Beach access
    • Bicycle rentals
    • Boat tours
    • Ecotours
    • Golfing
    • Hiking/biking trails
    • Kayaking
    • Sailing
    • Scooter/moped rentals
    • Scuba diving
    • Snorkeling
    • Surfing/boogie boarding
    • Whale watching
    • Windsurfing

    Where to eat

    • Jacks Monterey – Alfresco dining restaurant with a bar offering Californian cuisine. Serves lunch and dinner daily. Kids' menu available.
    • Peters B's Craft Brewery – Alfresco dining restaurant with a bar. Serves lunch and dinner daily. Kids' menu available.
    • The Club Room – Restaurant. Serves breakfast daily.

    Frequently asked questions

    4.2

    Very Good

    5 - Excellent
    1,721
    4 - Good
    1,252
    3 - Okay
    394
    2 - Mediocre
    172
    1 - Poor
    62
    4.5
    Cleanliness
    4.3
    Service and Staff
    4.3
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very friendly staff, beautiful rooms and great food and very nice bartender. Love the warm cookies upon arrival and walking distance to the marathon event

    Stayed 2 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Nov 2019

    2/5

    • Disliked: Staff & service, amenities, property conditions & facilities

    The room had a horrendous odor, perhaps like a teen hockey player's shoe. Next to no vegatarian options on room service menu and zero vegan options. No water was brought with room service food items. Service during beakfast dining on site was non existent. We were seated and given coffee with lipstick on the rim. Next time we saw the waiter was when we were handed a check. No water was offered or provided. No one stated feel free to walk on over to Buffett and help yourself, no offer of unlimited mimosas because there was no one coming over in the first place. Dirty fixtures in room, the remote, the fan, etc were visually disgusting. I can only assume that this hotel pays their employees too low of wages to receive all around extremely poor service.

    Stayed 1 night in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location - great service and great atmosphere!

    Stayed 3 nights in Nov 2019

    Tell us how we can improve our site