- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here! Customer service is only provided if you tip/have cash in hand and even then it’s terrible. The exceptions are the lifeguard whose nickname is “Blacks” the bell hops & the bartender Endeno. They are amazing! Everyone else is awful. The rooms are disgusting. The floors are stained & chipped. The furniture stained and dented. The bathroom stained and the shower fluctuates between hot/cold every 20 seconds. Awful experience! On the plus side the waterfront is beautiful but again, run down and in need of maintenance. One day no bathrooms were working so we were forced to use them without flushing or washing our hands. It was disgusting & the staff acted as if they had no idea about it. Another plus is the food - very good & the chef at the pasta station is great! Unfortunately you get the same food everyday & if you stay 7 nights like we did it got old fast. I would not recommend this property until they update it. If they do it has the opportunity to be an incredible boutique resort which is a great change from the huge resorts. Until then...stay away!