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Jewel Dunns River Resort, All Inclusive, Curio by Hilton

4.0 out of 5.0

Recent guest reviews

The staffs members are so rude. The hotel provides taxi services, they charged 100 US dollars for a 10 minutes ride, crazy.

The hotel is in a great location outside Ocho Rios. Transfer from the airport at Montego Bay was excellent. Check-in and check-out at the hotel were very smooth. The food was excellent. The best food was the jerk shack that had nice long hours, Hakeem and his staff prepared the very best jerk wraps and fries!! Also, the oven fired pizza hut turned out top flight pizzas, and the chef took great pride in her work. It was amazing how clean the food areas were, and how sincerely nice the staff were. The drinks were great, our favorite was of course the rum punch. We so appreciated that the hotel didn't blast disco music all day long. We really enjoyed the gent playing steel drums at the pizza place, and the saxophonist at the open-air restaurant. The one improvement could be in the nightly entertainment. People visit Jamaica for reggae and the average age at this hotel is maybe 45. So the hip-hoppy music of 18-year olds really doesn't speak to us. We would rather they showcase the music Jamaica is famous for and leave the American-style college kid music to someplace else.

We loved the resort, we never had an issue finding beach chairs/towels etc. The staff is very friendly for the most part. We booked our 3 excursions through orbitz so when we needed help with the excursions, the "tour" staff was unwilling to help with the exception of Shasha. A downside is that our AC would not go below 74 degrees in the room. The only other issue is that spa staff would come up to us every single day and ask us to book a treatment even though we already had one booked. Overall we had a great experience and would definitely go back!

We had a great time at the Jewel Dunn's River. We traveled with 5 couples in February. The staff is wonderful and the resort is a great size if you are traveling with others. It had everything we needed, but not SO big that we had trouble finding each other. The buildings themselves could use a little TLC but overall are not bad at all. They definitely have that Caribbean feel. My only disappointment was that we booked an oceanview room and were in the Saphire building on the second floor and could not see the ocean at all over the trees. It was a lovey view but what I would call a "Garden View" rather than an "Ocean View". We asked several time to be moved to a higher floor but were always told they were completely full and had no rooms to move us to.

First trip to Jamaica and wasn't disappointed. As I stated in the title the resort is small but in my opinion that's a positive. A short walk from your room to the beach or a bar or a restaurant. Staff was nice enough and helpful but rarely gave me a "friendly" feel like I felt in the Dominican Republic. That is very likely due to the Jamaican culture or the staff being rotated from one station to next everyday which made it difficult to develop a relationship with them. All told we enjoyed our time there. Wouldn't be opposed to going back but wouldn't mind seeing other places in Jamaica to compare it to.

01/16/17- I recently stayed at the Jewel Dunns River resort in Ocho Rios Jamaica for 4 nights. The staff were great, the views were spectacular but that's where the fun stops. There was literally no entertainment- the bar smelled like musty Chlorine- my Oceanview room was OK -clean but old. The bed and pillows were very uncomfortable and the food was OK ... nothing spectacular ~ I certainly felt the experience did not justify the cost. Very disappointed. Some of our party stayed next door at the Rui and they had a blast and it was cheaper. Go next door!

Carpet does not belong in the Caribbean. The hallways all smelled like mold from the carpet. Our first room had a bed with no support, my husband and I rolled together in the middle. It felt like a toddler bed, it was so low to the ground. Every outlet in that room sparked when I tried plugging in my phone charger. The view was ok, but we were right over the roof of the restaurant below and there was stagnant water in one of the low points right outside our window. The room felt like a cheap hotel room, dressed up. The layout was unimpressive, and the decor seemed dated. The floor had hair on it and the tub (which had jets) looked like it had never been cleaned. The lighting in the bathroom was horrible. We requested to be moved after the first night in the first room, because the bed was so awful. This first room was in the diamond building. The second room was slightly better. We were moved to the sapphire building, but again we were right over a roof below. We lost our view of the ocean, because our room was only on floor 1 (which is actually the second floor). This room seemed better at first- the layout was more unique and seemed more spacious. Our patio was bigger and we had neat bistro style windows that opened off the bedroom. this room had a walk in closet as well. This room also had a low bed, and it was only slightly more comfortable. The room smelled of mold badly, from the rugs and fabric covered chairs. Food was boring and unimpressive.

Overall experience was great. The only compaaint is my room smelled like mildew.

Everyone was very friendly They made us feel like we were family Very relaxing Staff excellent I was very pleased with my stay and most definitely will be back

I went on a birthday vacation with six friends. We stayed onsite every day but one, when we visited Dunn's River Falls. The location was perfect, only minutes away. One day there was a tropical storm but the outdoor covered bar was perfect to sit and relax at while the rain came down. The rest of the time we enjoyed going from pool to ocean. We also woke up and enjoyed yoga on the beach! The staff was very friendly and the resort had everything we needed to enjoy our vacation.

Pool needs work ,did not like thermostat was at set temp. Was not cool enough for us also think they can use one more resturant for dinner .

The water was cold in my room try to take a bath at 10 am the employer was so nasty at time I would never go back there

A very relaxing and fun time. Friendly, knowledgeable and helpful staff. Close to town.

We just returned from a couples Christmas vacation for 8 nights. Overall, we had a great experience at the resort and in Jamaica. The property is a small resort but big enough to fit our taste. Pros: The service was great, friendly staff all around from maintenance to the bartenders. Room was very clean and fresh everyday. Property were also clean and cozy. Cons: Free WIFI signal is very WEAK! They said they were working on it, but it did not change for our 8 night stay. Clean but SMALL BEACH. My wife and I enjoy walking throughout the day on the beach, but this place has you fenced in on both sides. This was our biggest frustration with the resort. On one side, you have a nice boat dock, but there is no access to the other side which is the RIU. They have a beautiful mile long beach. They said for security reasons they don't permit access, but the RUI is also a nice resort, so there is no real security issue. They could easily build stairs down, but I doubt that will ever happen. Other resorts in Jamaica and other islands let you walk the beach past other resorts without a problem. Also, the other side has an ugly jail chain fence with barbed wire. It stops the locals from coming in, who are constantly standing by the fence yelling at you to come by local goods. We found this very annoying, because the beach was so small already, we had to cut our walk even shorter so we didn't have to hear them. FOOD: Decent, but mediocre. Nothing special from any of our meals, except for the Italian restaurant's lamb chops which were awesome. They have amazing smoothies for breakfast, but they stop it after 10:30 am. It would be nice to have a smoothie station open longer during the hot day. Highly recommend the Blue Hole waterfalls if you have already been to Dunns River. Or do both! It was the highlight of our trip!

My wife and I stayed from December 8- December 15, 2015. The resort is absolutely amazing!! The landscaping is so beautiful and the beach is small, but beautiful!! We upgraded to a diamond concierge room and was not disappointed. We had half a view of the ocean, and also faced the Riu resort next door. This did not bother us as it made our balcony so private. Loved it!! The food was ok, enough options to keep full, bit of you're hoping for good seafood, you will not find it here. It also rained quite a bit for the first few days, but it didn't really matter. If your swimming you wouldn't even notice it. Also, for all other smokers visiting this resort, you will be able to find it here, but make sure you buy cigarettes at the duty free shop at the airport in Montego Bay. $30/carton as opposed to $13 per pack at the resort. Lastly, get a cab to go to the blue hole! Not a tourist area but the most beautiful place to go. Look it up online before you go and make sure to go We hated to leave yesterday, but will be back. Yah Mon!!!

We had four great days at the Jewel Dunns hotel. The weather was great and the food was really just spot on good Jamacian style. We will be back because the people are so friendly and give good service. This is my first time in Jamacia and I will be back in fact i would like to live her.

Exceptional service from check in to check out. Awesome environment.

Hotel was great, but we expected more local food. Didn't leave America to go eat American food

The nicest people I have ever met!!! The service and overall experience was wonderful. The food was great as well and the beach was beautiful. The best part was the staff themselves because they were so welcoming. The only thing we did not like was that the hotel is 2 hours away from the Montego Bay Airport which is cool because you get to drive through Jamaica like a tour and sight see, but there were other parts of Jamaica we wanted to sight see but didn't want to drive back in the opposite direction. Excellent resort we will be back!

Staff was awsome food was ok rooms very clean bed was alittle hard for me but we all have diffreant tatste pools were very nice property very well keep beach an water awsome nice view of the mountions . { wifi sucks } All n all very good stay would recommend to anyone

Mammee Bay Ocho Rios Saint Ann

Jewel Dunns River Resort, All Inclusive, Curio by Hilton places you within 3 miles (5 km) of popular attractions like Dunn's River Falls and Dolphin Cove. This 250-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. It's also near Green Grotto Caves and Dunn's River Craft Park.


Dining

Enjoy the ocean views at Aquamarina Beach Grill, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Jewel Dunns River Resort, All Inclusive, Curio by Hilton's 250 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free bottled water, safes, and phones are also standard.


Property features

Jewel Dunns River Resort, All Inclusive, Curio by Hilton features a private beach, a full-service spa, and 2 outdoor pools. There's free parking and limo/town car service. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this adults-only resort include a nightclub, a fitness center, and a sauna.

Room options

Room, 2 Double Beds, Garden View (Lanai)

Full 2 | Sleeps 2

Room, 1 King Bed, Balcony, Mountain View

King 1 | Sleeps 2

Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 2

Room, 1 King Bed, Balcony, Ocean View (Concierge Level)

King 1 | Sleeps 2

Guest reviews for Jewel Dunns River Resort

Everyone (12) Couples (90) Business (1) Family (4) Friends (5) Other (3)
2

nasty food and nasty staffs

Everyone

The staffs members are so rude. The hotel provides taxi services, they charged 100 US dollars for a 10 minutes ride, crazy.

By on Mar 21, 2017

Review comment responded on Mar 25, 2017

Dear Guest: Thank you for visiting our resort and taking the time to share your experience. Best regards

5

great introduction to jamaica!

Everyone

The hotel is in a great location outside Ocho Rios. Transfer from the airport at Montego Bay was excellent. Check-in and check-out at the hotel were very smooth. The food was excellent. The best food was the jerk shack that had nice long hours, Hakeem and his staff prepared the very best jerk wraps and fries!! Also, the oven fired pizza hut turned out top flight pizzas, and the chef took great pride in her work. It was amazing how clean the food areas were, and how sincerely nice the staff were. The drinks were great, our favorite was of course the rum punch. We so appreciated that the hotel didn't blast disco music all day long. We really enjoyed the gent playing steel drums at the pizza place, and the saxophonist at the open-air restaurant. The one improvement could be in the nightly entertainment. People visit Jamaica for reggae and the average age at this hotel is maybe 45. So the hip-hoppy music of 18-year olds really doesn't speak to us. We would rather they showcase the music Jamaica is famous for and leave the American-style college kid music to someplace else.

By , from Chicago on Feb 21, 2017

Review comment responded on Feb 24, 2017

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your commendations and the decision to make Jamaica and our resort your vacation destination this year. We are very happy that you had a wonderful stay and hope to welcome you back to our hotel someday soon! Sincerely,

4

nice hotel, nice beach, not crowded at all!

Everyone

We loved the resort, we never had an issue finding beach chairs/towels etc. The staff is very friendly for the most part. We booked our 3 excursions through orbitz so when we needed help with the excursions, the "tour" staff was unwilling to help with the exception of Shasha. A downside is that our AC would not go below 74 degrees in the room. The only other issue is that spa staff would come up to us every single day and ask us to book a treatment even though we already had one booked. Overall we had a great experience and would definitely go back!

By , from Hartland, VT on Feb 16, 2017

Review comment responded on Feb 18, 2017

Dear Guest, Thank you for taking the time to share your feedback. Your concerns have been noted, and we offer our apologies for any inconvenience caused while utilizing our facilities during your recent visit. We were privileged to have served you and hope to welcome you back to our hotel someday soon! Sincerely,

4

nice smaller resort right on the beach.

Couples

We had a great time at the Jewel Dunn's River. We traveled with 5 couples in February. The staff is wonderful and the resort is a great size if you are traveling with others. It had everything we needed, but not SO big that we had trouble finding each other. The buildings themselves could use a little TLC but overall are not bad at all. They definitely have that Caribbean feel. My only disappointment was that we booked an oceanview room and were in the Saphire building on the second floor and could not see the ocean at all over the trees. It was a lovey view but what I would call a "Garden View" rather than an "Ocean View". We asked several time to be moved to a higher floor but were always told they were completely full and had no rooms to move us to.

By on Feb 8, 2017

Review comment responded on Feb 13, 2017

Dear Guest, Thank you for the great review of our hotel! Your commendations are appreciated; as well, we note your concern and do apologize for any inconvenience caused while here at our resort. It is our intention to undertake additional enhancements to our facility in the coming months which we trust will add to the wonderful experience of our guests. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

4

small resort, clean and comfortable

Everyone

First trip to Jamaica and wasn't disappointed. As I stated in the title the resort is small but in my opinion that's a positive. A short walk from your room to the beach or a bar or a restaurant. Staff was nice enough and helpful but rarely gave me a "friendly" feel like I felt in the Dominican Republic. That is very likely due to the Jamaican culture or the staff being rotated from one station to next everyday which made it difficult to develop a relationship with them. All told we enjoyed our time there. Wouldn't be opposed to going back but wouldn't mind seeing other places in Jamaica to compare it to.

By , from Wisconsin on Jan 28, 2017

Review comment responded on Feb 4, 2017

Dear Guests: Thank you for making it Jamaica and our resort and taking the time to give us your valuable feedback. We pride ourselves on providing a relaxing and enjoyable experience for our guests and are happy that your stay was a good one. Your commendations are graciously acknowledged and will be shared with the team. As well, we note your concerns. We value your patronage and are committed to providing the highest level of service simply because our visitors deserve the very best. It is our intention to further enhance our product and improve the delivery of service to our clients. It was our privilege to serve you, and we look forward to being your hosts again someday, given the opportunity. Best regards

3

jewel dunns river - never again

Everyone
Moonstone Restaurant

01/16/17- I recently stayed at the Jewel Dunns River resort in Ocho Rios Jamaica for 4 nights. The staff were great, the views were spectacular but that's where the fun stops. There was literally no entertainment- the bar smelled like musty Chlorine- my Oceanview room was OK -clean but old. The bed and pillows were very uncomfortable and the food was OK ... nothing spectacular ~ I certainly felt the experience did not justify the cost. Very disappointed. Some of our party stayed next door at the Rui and they had a blast and it was cheaper. Go next door!

By , from Florida USA on Jan 17, 2017

Review comment responded on Jan 28, 2017

Dear Guests: Thank you for choosing our resort and taking the time to give us your feedback. We note your concerns and offer our sincere apologies for any inconvenience or discomfort caused while utilizing our facilities. It was our privilege to have been of service and we wish you all the best for the future. Sincerely

3

hope you like the smell of mold

Everyone

Carpet does not belong in the Caribbean. The hallways all smelled like mold from the carpet. Our first room had a bed with no support, my husband and I rolled together in the middle. It felt like a toddler bed, it was so low to the ground. Every outlet in that room sparked when I tried plugging in my phone charger. The view was ok, but we were right over the roof of the restaurant below and there was stagnant water in one of the low points right outside our window. The room felt like a cheap hotel room, dressed up. The layout was unimpressive, and the decor seemed dated. The floor had hair on it and the tub (which had jets) looked like it had never been cleaned. The lighting in the bathroom was horrible. We requested to be moved after the first night in the first room, because the bed was so awful. This first room was in the diamond building. The second room was slightly better. We were moved to the sapphire building, but again we were right over a roof below. We lost our view of the ocean, because our room was only on floor 1 (which is actually the second floor). This room seemed better at first- the layout was more unique and seemed more spacious. Our patio was bigger and we had neat bistro style windows that opened off the bedroom. this room had a walk in closet as well. This room also had a low bed, and it was only slightly more comfortable. The room smelled of mold badly, from the rugs and fabric covered chairs. Food was boring and unimpressive.

By , from MI on Dec 12, 2016

Review comment responded on Dec 14, 2016

Dear Guest, Thank you for visiting our resort and taking the time to provide your feedback. Your concerns have been noted. Sincerely,

5

nice hotel on the beach. nice scenery.

Everyone

Overall experience was great. The only compaaint is my room smelled like mildew.

By on Sep 25, 2016

Review comment responded on Sep 30, 2016

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5
Everyone

Everyone was very friendly They made us feel like we were family Very relaxing Staff excellent I was very pleased with my stay and most definitely will be back

By on Sep 13, 2016

Review comment responded on Sep 17, 2016

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4

fun birthday vacation

Everyone

I went on a birthday vacation with six friends. We stayed onsite every day but one, when we visited Dunn's River Falls. The location was perfect, only minutes away. One day there was a tropical storm but the outdoor covered bar was perfect to sit and relax at while the rain came down. The rest of the time we enjoyed going from pool to ocean. We also woke up and enjoyed yoga on the beach! The staff was very friendly and the resort had everything we needed to enjoy our vacation.

By on Aug 5, 2016

Review comment responded on Jan 1, 1970

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, One Love