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Sheraton Minneapolis West Hotel

3.5 out of 5.0

Recent guest reviews

Place was nice, staff was very friendly. Breakfast was very good.

The hotel was nice staff friendly; pool closed too early (for adults) brunch was too expensive for guests coffee was $4/cup would have been nice to have just some free regular coffee in the lobby nothing fancy

AC didn't work. Coffee maker didn't work. Dark room. Room is very dated. Bathroom is updated.

Easy check in. Clean room with large bathroom (great lighted mirror!). Several outlet plugs in convenient locations. Very comfortable king bed. Close to Highway 394 and shopping mall. No ice machines, but complimentary ice bags located near from desk. An event was being held in a conference room one night and parking lot was full. Staff member gave us her spot and parked her car offsite. We were quite impressed!

As soon as we got to the hotel the woman at the desk tells us we have no room my sister had her room even though we booked her room after we booked ours but our room was never booked we didn't get a replacement for hours we had to be relocated to another hotel and had to wait hours to get this done. Either orbitz.com messed up or the Sheraton over booked but my experience was not pleasant

The hotel consists of two atrium areas. All rooms surround the pool in one area, the other is the bar and restaurant. No matter where you are, you hear people enjoying the pool. I was lucky to get a room over the bar/restaurant area. I heard people having fun in the bar all evening and listened to clinking of the dishes and glasses at breakfast. I immediately turned my room fan on to try and drown out the sounds...which worked quite well. The room was very nice and clean. I was there while a hockey team was visiting and also a fraternity party. That made the hotel so much noisier. Upon checking out, the staff apologized for the frat party, before I had a chance to say anything.

It had a very comfortable bed. Things to enhance the stay: coffee and tea with coffee pot in rm, comfortable chairs for 2 in room and continental breakfast.

yes the hotel met our stay and we had a relaxing time , good location and convenient to downtown.

If you are looking to stay around Ridgedale shopping center this is a great choice. They were under going some renovations when we stayed, but overall it was a good hotel. We were attending a wedding at Lake Minnetonka and this was the closest option

The room had just been redone. This was a great place to stay for a Great price.

The location is the best for my purposes in the western suburbs but otherwise I don't know why I stay here (3rd or 4th time). The rooms are dark and especially damp. There seems to be no ventilation and the carpet feels wet under foot. The whole place is a design that should never have been approved, all inward facing on a dreary court with little light or cheer.

I had the worst time visiting with my family that lives in mn and checked in to the hotel to get away. After being so upset and having the worst day I asked the check in person for an upgrade and he gave it to me with out flinching or charge. Made my day, thank you

Easy to find. Staff was extremely politie and go out of their way to make your experience a great one. Would highly recommend it and look forward to going back to stay again soon.

Hotel was clean, staff was nice, and it was easy to get to. No complaints!

The room is big and clean. The location is very convenient.

It was a pleasant surprise to find this nice hotel at sch a good rate

We got a last-minute reservation for a shopping weekend. We were greeted very warmly and directed to a very pleasant room. Room was well appointed. Bed was not made well. (Too much sheet bunched under my feet), but if that's the biggest problem, that should give you a pleasant impression. Also, the workout area was out of service, but they directed me to the YMCA across the parking lot where I was able to take a great class. Very pleasant stay.

I was very satisfied with this hotel! The staff was very accommodating, check-in was easy and quick, the room was very clean, and the beds were very comfortable. The location is right next to a large mall and some great restaurants. I've stayed here a handful of times and had a great expensive everytime! The only drawback was there is no refrigerators in the rooms that I've stayed in. I highly recommend this hotel.

The kids needed a break from the everyday grind, so we scheduled a Friday night hotel and pool! Great service and friendly staff - well worth it!

Great check in process. Waitress at breakfast was outstanding. Room was clean and comfortable. But.... the tub drained extremely slowly the pool and whirlpool could have been five degrees warmer for each maybe that was why there were 9 children in the whirlpool many times the tv lost signal no signal is not a tv channel, especially when the tv station is local a moronic parent/s simply dropped off her two kids and diappeared

12201 Ridgedale Dr Minnetonka MN

Located within a leisurely stroll of Ridgedale Center, Sheraton Minneapolis West Hotel is within a 10-minute drive of Basilica of Saint Mary. This 220-room, 3.5-star hotel has 2 restaurants along with conveniences like an indoor pool and a 24-hour fitness center. Target Center and Target Field are also within a 15-minute drive of this Minnetonka hotel.


Dining

Enjoy dining at Atrium Bistro, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, served for a fee from 6:30 AM to 9:30 AM.


Rooms

All 220 recently renovated rooms provide iPod docks, coffee makers, and free local calls. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.


Property features

Guests of Sheraton Minneapolis West Hotel have access to an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 12 meeting rooms, and conference space.

Room options

Club Room, Business Lounge Access

King 1 | Full 2 | Sleeps 3

Club Room, 2 Double Beds, Business Lounge Access

Full 2 | Sleeps 5

Traditional Room, 2 Double Beds

Full 2 | Sleeps 5

Traditional Room, 2 Double Beds, Poolside

Full 2 | Sleeps 5

Guest reviews for Sheraton Minneapolis West Hotel

Everyone (7) Business (8) Couples (13) Family (9) Friends (2) Other (3)
4

stayed just for weekend for event at stadium

Everyone

Place was nice, staff was very friendly. Breakfast was very good.

By on Feb 20, 2017

4

nice hotel close to shopping and interstates

Everyone

The hotel was nice staff friendly; pool closed too early (for adults) brunch was too expensive for guests coffee was $4/cup would have been nice to have just some free regular coffee in the lobby nothing fancy

By , from Sheradan West Plymouth, MN on Nov 28, 2016

Review comment responded on Dec 2, 2016

Thank you for staying and for taking a moment to share your feedback. I will definitely revisit our pool hours to see if we have opportunity to extend hours. We're glad to see that you enjoyed your stay overall and we hope to see you again soon.

1

old hotel, new lobby.

Everyone

AC didn't work. Coffee maker didn't work. Dark room. Room is very dated. Bathroom is updated.

By on Sep 18, 2016

Review comment responded on Sep 20, 2016

Thank you for choosing our hotel. We are so sorry to see that your stay did not meet expectations. I will certainly follow up on items within our control. We are also sad to see that you felt the room was dated given our property renovation just a couple years ago. We hope to have an opportunity to regain your trust in the future by providing the excellent experience that we expect for all of our guests.

5

very comfortable, quiet room

Everyone

Easy check in. Clean room with large bathroom (great lighted mirror!). Several outlet plugs in convenient locations. Very comfortable king bed. Close to Highway 394 and shopping mall. No ice machines, but complimentary ice bags located near from desk. An event was being held in a conference room one night and parking lot was full. Staff member gave us her spot and parked her car offsite. We were quite impressed!

By , from Ohio on Sep 7, 2016

Review comment responded on Sep 10, 2016

Thank you for the excellent review! We appreciate you staying with us and are glad to hear you had a great stay. Your feedback is invaluable and I will be sure to share it with our team. We hope to see you back again soon!

1

terrible experience

Everyone

As soon as we got to the hotel the woman at the desk tells us we have no room my sister had her room even though we booked her room after we booked ours but our room was never booked we didn't get a replacement for hours we had to be relocated to another hotel and had to wait hours to get this done. Either orbitz.com messed up or the Sheraton over booked but my experience was not pleasant

By on Sep 6, 2016

Review comment responded on Sep 10, 2016

We are terribly sorry for this breakdown. We have been working internally to ensure all communications with our online partners are working seamlessly. We hope to have another opportunity to serve you in the future and show you the excellent experience we expect for every guest.

3

too noisy

Everyone

The hotel consists of two atrium areas. All rooms surround the pool in one area, the other is the bar and restaurant. No matter where you are, you hear people enjoying the pool. I was lucky to get a room over the bar/restaurant area. I heard people having fun in the bar all evening and listened to clinking of the dishes and glasses at breakfast. I immediately turned my room fan on to try and drown out the sounds...which worked quite well. The room was very nice and clean. I was there while a hockey team was visiting and also a fraternity party. That made the hotel so much noisier. Upon checking out, the staff apologized for the frat party, before I had a chance to say anything.

By on Mar 12, 2016

Review comment responded on Jan 26, 2017

Thank you for taking the time to share your valuable feedback. We appreciate you staying with us and offer our deepest apologies for the noise issues you experienced during your stay. Our team continues to work hard at providing a clean, friendly and comfortable experience. We will certainly use your feedback to help shape decisions moving forward.

3
Everyone

It had a very comfortable bed. Things to enhance the stay: coffee and tea with coffee pot in rm, comfortable chairs for 2 in room and continental breakfast.

By on Feb 21, 2016

Review comment responded on Mar 1, 2016

Dear Valued Guest, Thank you taking the time to share your valuable feedback. Your comments are appreciated. Look forward to your next visit. Sincerely, Shawn Nayyar, General Manager

5

fun weekend

BusinessTravelers

yes the hotel met our stay and we had a relaxing time , good location and convenient to downtown.

By on May 30, 2015

4

nice hotel on west side of minneapolis

Couples

If you are looking to stay around Ridgedale shopping center this is a great choice. They were under going some renovations when we stayed, but overall it was a good hotel. We were attending a wedding at Lake Minnetonka and this was the closest option

By on Sep 15, 2014

5

great place

Families

The room had just been redone. This was a great place to stay for a Great price.

By on Sep 2, 2014