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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

Staff was courteous and accommodating. Early morning shuttle was on time

Good value. Breakfast better than I expected. Very close to great shopping.

Found used syringe in parking lot, lots of cigarette butts. very outdated, needs remodeling. Saving grace was staff. Never will stay there again.

We spent 3 nights here, and were completely comfortable & happy! Room was spacious, breakfast was decent, staff was very very pleasant! Location was very convenient to highway, as well as within walking distance to a variety of restaurants & shopping. Pool & hot tub were great! I would stay here again anytime!

no fridge, small room, outdate shower, mediocre breakfast, etc.

Staff was very friendly and helpful. The airport and mall shuttle service was excellent and the drivers very friendly and most helpful. They gave us pointers and suggestions for places to visit or how to use public transportation to see/visit sites beyond the shopping centers. I was disappointed in the room when I first arrived, it smelled and the carpet really needed cleaning. A few sprays of air freshener helped the smell so we didn't ask to be moved to another room. Couldn't do any thing about the carpet so we kept shoes/slippers on all the time. The free breakfast was ok, love the waffle maker, had a variety, something for everyone. Good location, the motel was within walking distance of a drug store, Target, a couple fast food places and a Starbucks.

Good experience. Rooms were clean. Staff was helpful. Only complaint was Breakfast bar was not well managed.

My grandchildren and I stay at Holiday Inn Express in Eagan 3 times a year. We look forward to our long weekends! Conveniently close to the airport and the Mall of America!

My grandchildren and I stay at this location 3 to 4 times a year! No need to try any place else! Perfect distance to Mall of America and airport! Hotel is inviting, clean and cozy! Breakfast yummy and staff helpful and friendly! Looking forward to our next stay in the summer!

I stay at this location when visiting family. Love the distance to airport and the mall! The convenience of having restaurants close is a plus!'

Our stay at this hotel was much better than expected from a 3 star hotel! Check in was fast and friendly. Rooms were beautiful. Very good value for the money!

Great place to stay while travekling for business. Hotel is older but everything was clean and staff was friendly. Gym only has cardio equipment and barely any room to use the free weights provided.

Love it you added music channels very relaxing whirlpool is great for a couple

Each time that I've stayed at this hotel, the staff has been most friendly and accommodating! Location is ideal. Ten minutes from the Mall of America and 15 minutes from the airport. Affordable and tasty menu items available at the two restaurants located on each side of the hotel. Good selections of breakfast items! Family friendly!!!

Front desk staff ALWAYS friendly and helpful, especially Jan. The restaurants on either side is so convenient. Good food and good prices. So close to the Mall and airport.

My grandchildren and I enjoyed a very pleasant stay. The location is great for the Mall of America and the shuttle provided by the hotel is great!!!! The staff is very friendly and so helpful with directions. It was our first visit to Minneapolis/Eagan and I do plan to return and stay at this location.

The hotel was decent, the room was a little dated the bed was comfortable their was a extremly small area that was suppose to be a closet? The one real complaint I have though is the shower.

We stayed to visit the Mall of the Americas. Our encounter with shuttle driver to front desk to housekeepers to maintenance was the best customer service anyone could ask for. The room was clean and comfortable. Breakfast was great lots of variety to please anyone. Hotel very clean. The staff was just the best. Thank you Egan for a very pleasant stay! I am a retired Flight Attendant and I know great, friendly and genuine service!

Staffs were very friendly, room is clean, the only downside is the smoke odor was very strong in the hallway. We had to tuck towel under the room door so the odor would not go into the room and open the window (in the 30 degree temp) to get some fresh air.

The front desk personnel were fabulous...and very helpful. We took the shuttle van to the some destinations and to & from the airport. It was always on time and the drivers were very courteous. Rooms were clean and very nice. Free breakfast was such a plus....coffee available all day. We would consider staying this hotel in the future.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Quality Inn & Suites

Everyone (7) Couples (4) Business (5) Family (14) Other (3)
4
Everyone

Staff was courteous and accommodating. Early morning shuttle was on time

By on Aug 30, 2017

Review comment responded on Sep 22, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. With hospitality, Mark Revering General Manager Quality Inn & Suites, Eagan MN

4

good value

Everyone

Good value. Breakfast better than I expected. Very close to great shopping.

By , from Des Moines on Feb 16, 2017

2

close to freeway and food

Everyone

Found used syringe in parking lot, lots of cigarette butts. very outdated, needs remodeling. Saving grace was staff. Never will stay there again.

By on Sep 24, 2016

4

comfy & pleasant!

Everyone

We spent 3 nights here, and were completely comfortable & happy! Room was spacious, breakfast was decent, staff was very very pleasant! Location was very convenient to highway, as well as within walking distance to a variety of restaurants & shopping. Pool & hot tub were great! I would stay here again anytime!

By , from Milwaukee, WI on Sep 20, 2016

2

needs an upgrade.

Everyone

no fridge, small room, outdate shower, mediocre breakfast, etc.

By on Aug 7, 2016

3

excellent staff

Everyone

Staff was very friendly and helpful. The airport and mall shuttle service was excellent and the drivers very friendly and most helpful. They gave us pointers and suggestions for places to visit or how to use public transportation to see/visit sites beyond the shopping centers. I was disappointed in the room when I first arrived, it smelled and the carpet really needed cleaning. A few sprays of air freshener helped the smell so we didn't ask to be moved to another room. Couldn't do any thing about the carpet so we kept shoes/slippers on all the time. The free breakfast was ok, love the waffle maker, had a variety, something for everyone. Good location, the motel was within walking distance of a drug store, Target, a couple fast food places and a Starbucks.

By on Jul 19, 2016

4
Everyone

Good experience. Rooms were clean. Staff was helpful. Only complaint was Breakfast bar was not well managed.

By on Mar 14, 2016

Review comment responded on Mar 18, 2016

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. With hospitality, Mark Revering General Manager Quality Inn & Suites, Eagan MN

5

home away from home!

Families

My grandchildren and I stay at Holiday Inn Express in Eagan 3 times a year. We look forward to our long weekends! Conveniently close to the airport and the Mall of America!

By on Jun 24, 2014

5

home away from home

Families

My grandchildren and I stay at this location 3 to 4 times a year! No need to try any place else! Perfect distance to Mall of America and airport! Hotel is inviting, clean and cozy! Breakfast yummy and staff helpful and friendly! Looking forward to our next stay in the summer!

By on Mar 4, 2014

5

home away from home!

Families

I stay at this location when visiting family. Love the distance to airport and the mall! The convenience of having restaurants close is a plus!'

By on Jul 9, 2013