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Extended Stay America Minneapolis - Airport - Eagan

2.5 out of 5.0

Recent guest reviews

We stayed here for about 4-5 days & found it to be very nice. The staff was nice & helpful with any questions we had during our stay. Only thing I didn't like was the loud exhaust fan in the bathroom which was one the same switch as the light & you couldn't turn of if light needed to be on. I would recommend this place

Upon checking in we were given a room that was trashed and smelled like cigarettes. Accidents happen I get that.. but the next room we were given smelled like BO aka dirty feet, we found a moldy bowl of ice cream under the bed, someone’s hair all over the bathroom, and top that off black mold all over in the shower. We were told the hotel was full when we checked in. That night we all contracted scratchy throats and congestion. We didnt notice the shower until the following morning and checked out soon after. When leaving the next morning there was no one at the desk to even discuss this with. When I got home I immediately emailed the Corp office to let them know they needed to take care of it since I’m sure there are some health code violations being violated. I also said I have photos if they’d like to see them. 3 Days later I get a response saying I should’ve brought it to someone’s attention during my stay ... there was no one around! And they would not grant my “refund” which I never asked for in the first place. Would be nice but I was just expressing that there are some major issues here Ps - Our congestion issues cleared up the next day when we got out of the room.

After calling earlier to make sure that the hotel had late check-in time with a 24 hour front desk. My spouse and I arrived after a wedding and an hour drive to get to the hotel at 10 pm. Where we found an empty front desk. And sign saying to call from the lobby for assistance. Wich we did. To no avail. I could see in a reflection of a washing machine that there was somebody in a back room. Whether they were sleeping or not I didn't know. We tried knocking and calling out. After which I realized that the person back there was not asleep and they were decidedly not going to help us. As we waited and the phone ringing continuously with no apparent help. We were forced to wait 40 minutes in a lobby. With a clerk aimlessly walking around/ hiding in the back, blatantly ignoring us. Some other guests came looking to get a new key as their magnet strip gave out. And some others who needed assistance also. As they noticed the clerk walking back from the hall. One tried approaching him but was walked right passed without any recognition in the least. After we had been waiting 40 minutes. The very same clerk finally came to the front. Removed the sign that said assisting another guest. And finally checked us in without an apology and still barely with recognition. The room was already paid for. But he insisted we go out to the parking lot to get our license plate number for what reason I do not know. But when I mentioned how long we were waiting all he had to say was that it was only him and that he had to take a break. I told him it would have been nice to at least have known that while we were waiting and his response was that he is supposed to stay away from the desk during break. Well this hotel that hires clerks that think it's okay to treat guests this way can be assured that this was my first and very last experience with them. We weren't expecting anything fancy. We were just exhausted and expected to be able to get into our room. He also wouldn't give us late check out. And if you were wondering the breakfast was nothing but banana muffins and canola bars.

This is a nice hotel nestled in a quiet nook. 1 block away from anything you would need for long or short stays(shopping, groceries, restaurants and bars). Easy travel to either St Paul or Minneapolis. Friendly and accommodating staff.

I've been staying at extended stay America 3384 N. West Court, Egan, MN 55121 i've been here approximately three years often on working on the pipeline the management is very good and desk employees are very good here and I always enjoy my stay here that's why I return back here and the new manager you have Carriann has turn this place around and made things a lot better here that's why I always return I get this writing a five star thank you

the entire staff, especially the GM Kerrianne is amazing she is professional, respectful knowledge and just a kind person the rooms are spacious and clean the building is safe and secure. He amenities are great the location is perfectly located

Great service, friendly and attentive staff and a large, comfortable, clean room. Love the kitchen and recliner. Close to mall and shopping. Some sketchy guests working the system but staff handle it well. Guest laundry is nice since I will be here awhile.

We are incredibly disappointed that we made a phone reservation. We talked with the receptionist and told her that we have a baby girl. Instead of telling us that this location you could smoke at she booked a reservation without warning us. Every other location on line is smoke free. We called the general number and the service failed us. Every part of the hotel smelled like an ash tray. By the way the "free breakfast" is granola bars and coffee. Just thought you should know where your money is going.

The room is not clean, although it is "tidy" The bedding was stained and had burn holes in it. The bed is tiny and lumpy. The kitchen has gotten more use than cleanings. If you are looking for very basic this room better be coming your way for very cheap, or it is not at all worth it.,

They charged me twice for my room (I paid earlier and then saw that I was charged again even though I paid), the bed sheets were ripped and in bad condition, there were stains on towels, and the customer service was rude. I stayed for one night and did not enjoy my stay at all. DO NOT RECOMMEND!

3384 Norwest Ct Eagan MN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Cascade Bay Waterpark, Extended Stay America Minneapolis - Airport - Eagan is within 3 miles (5 km) of Fort Snelling State Park. This 104-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's near the airport and also close to Twin Cities Premium Outlets and Minnesota Valley National Wildlife Refuge.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Extended Stay America Minneapolis - Airport - Eagan features free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 106 reviews