Overall the Hotel itself is very nice and clean but we felt very underwhelmed about the service we received. We were under the impression that there was a complimentary shuttle to the XL center but apparently doesn't run on the weekends-we were able to find out from other guests that it was just ...
I was attending a prep school reunion not far from Waterbury and booked a room at the Marriott Courtyard. It was not expensive, so I didn't expect much. But the accommodations had virtually all the comforts and amenities of a first class hotel: glass glasses in the room, a coffee maker, ice near ...
My girlfriend and I Stayed in Hartford at the Hilton for the weekend to celebrate her birthday. From the day we got there until the day we left the staff and service was outstanding. Our room was a nice size. We had plenty of room to move around. The hotel is in a great location. Everything is within ...
This my second time, great experience. Even though, i messed up on my reservation, the staff and someone I sensed to be the owner, were really great in resolving my problem. This is the only hotel for me whenever I visit this area.
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Overall the Hotel itself is very nice and clean but we felt very underwhelmed about the service we received. We were under the impression that there was a complimentary shuttle to the XL center but apparently doesn't run on the weekends-we were able to find out from other guests that it was just a short walk-something the front desk should have mentioned when we were inquiring about the shuttle. Service was very slow in both the restaurant and lounge and we just felt like nobody went out of their way to make you feel welcome.
The foyer was absolutely beautiful. The room was not so great. Needs some updating.
I only booked at this hotel because They had a pool, which was Very important to me. The heat was broken making it unusable. Nothing was done to accommodate me. I stayed 3 nights for a business conference. I like being comfortable. I left a nice gratuity the first day for housekeeping requesting 2 extra coffee packets for the morning. They never filled that request. Was going to use jacuzzi but there were dirty towels laying everywhere...
The motel is located off of Highway CT15, which makes it easy to find. The room was a bit small in size but it was clean and comfortable. The staff was courteous, friendly and helpful. This motel is a great place for the value.