Room was dirty Front reception was dirty lookshasnbeen cleaned
The morning front desk staff went out of their way to accommodate our special request. They were courteous and professional.
I feel like they might as well just convert to a halfway house. Almost there…
Simple property and amenities
It was the cheapest available two night stay i could find & i didn't expect what i walked into when i checked into my room... wow! So nice! Full kitchen and everything you could expect from any hotel but much more... the missus was so pleased and relaxed... I'm fine with just about anything but the fact she was so pleased and so relaxed, at ease, and comfortable it really made all the difference... if i could afford to stay there and just never leave... live there for a few months till we get our own place... I'd do it, for sure
A fine example of the ESA properties.
It would have gone a long way if they just vacuumed the hallways. Lots of dirt on carpets, visibly damaged furniture in the room, frayed carpets in the room, exposed wires in the ceiling in the lobby, barking dogs in the hotel, creaking floor of the shower, toilet didn’t flush well. On the positive side, Nice little little kitchen if you need one. Friendly staff.
Door to room needed adjustment as it would get stuck on the door frame. Fan in bathroom may not have been functional, may be related to the power cord that was sticking out of the grate of the bathroom fan. Bathrooms size was adequate if you don’t have claustrophobia
I didnt end up stayig actually. Checked in too late.
Hidden fees!!!! Horrible bed, half the lights didnt turn on, no ice machine, bathroom door didnt close and DEFINITELY not worth $100
Great rooms. Great value. Impeccable service. Just make sure you ask for whatever appliances you need (that aren't already in the room) at the outset, and you will be good!
Very clean and quiet no hassle getting a room and plenty of places to go out and eat
Nothing unique! Didn’t partake in the breakfast, so I can’t speak on that.
It was quiet and clean. When we got there at 8pm we were told there were no clean pots or pans because they were "behind". At 8pm??? We took unwashed pot and pan to clean ourselves because we were planning on making dinner when we arrived. When we arrived in the room the tub was plugged and was 1/2 full of water from a leaky faucet. Bathroom sink leaked as well and sink plug was dysfunctional. Very few stations on tv so not much to watch.
The property was dirty and unkept. Front desk staff were helpful and friendly but the groundskeeper was rude and wouldn’t bother moving when we were trying to bring in luggage. The stairwell and halls were dirty and my shoes stuck to the grimy stairs. The bed was uncomfortable, bedding was itchy and there was no hairdryer in the room. Overall very disappointing stay, I would not recommend the property.
no water flow to bathtub. only water at the shower.
Located in Midvalley, Extended Stay America Suites Salt Lake City Union Park is 2.5 mi (4.1 km) from Fashion Place Mall and within a 10-minute drive of Pony Express National Historic Trail. This 134-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Salt Lake City Union Park features free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
Room was dirty Front reception was dirty lookshasnbeen cleaned
The morning front desk staff went out of their way to accommodate our special request. They were courteous and professional.
Dear JEFF D, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
I feel like they might as well just convert to a halfway house. Almost there…
Dear Michael, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Simple property and amenities
Dear Caesar, thank you for reviewing your stay at Extended Stay America. We strive to provide an exceptional stay to every guest every day. We hope to welcome you back soon for another enjoyable visit. Thank You!Sincerely,Hotel Management
It was the cheapest available two night stay i could find & i didn't expect what i walked into when i checked into my room... wow! So nice! Full kitchen and everything you could expect from any hotel but much more... the missus was so pleased and relaxed... I'm fine with just about anything but the fact she was so pleased and so relaxed, at ease, and comfortable it really made all the difference... if i could afford to stay there and just never leave... live there for a few months till we get our own place... I'd do it, for sure
Wyatt, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations and that you appreciated having the convenience of a kitchenette. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
A fine example of the ESA properties.
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It would have gone a long way if they just vacuumed the hallways. Lots of dirt on carpets, visibly damaged furniture in the room, frayed carpets in the room, exposed wires in the ceiling in the lobby, barking dogs in the hotel, creaking floor of the shower, toilet didn’t flush well. On the positive side, Nice little little kitchen if you need one. Friendly staff.
Lincoln, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Door to room needed adjustment as it would get stuck on the door frame. Fan in bathroom may not have been functional, may be related to the power cord that was sticking out of the grate of the bathroom fan. Bathrooms size was adequate if you don’t have claustrophobia
Thank you for staying at our hotel and sharing your concerns. We apologize for the maintenance issues in your suite that led to a disappointing experience. We have will share the specifics with our staff so they can do the necessary repairs. Thank you once more for being our guest, and we hope to see you again. Sincerely, Hotel Management
I didnt end up stayig actually. Checked in too late.
Thank you for your feedback and your rating. We regret any inconvenience you had. We once again appreciate you selecting us and hope to do so again on your next trip. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Thank you for your response. We taken all concerns very seriously.