Check in Monday December 5th check out Thursday December 8th I extended the stay till the 9th. When I called to check status of deposit rayna if that’s even her name advised me it was processed which it was not then she would not let me speak to anyone else. First time I experience anything like this. As for the property I have no complaints even the cleaning staff was excellent. I will not be using rocket stay again sue to the customer service I’d rather pay more and be treated better.
Self check in was great! No bother no issues. Enjoyed my stay here and will definitely stay here again! Location is close to down town as well and also from the airport! Room has basic cooking stuff and necessities!
The room had various types of jamals (roaches). The shower half worked , had old cable , the door had issues opening at times, the shower floor threshold was too small and water could easily come out stains in couch few block up from projects that have been seen on a popular crime show. They charged me a deposit that was not mentioned AT ALL when booking would not recommend at all 0 stars
Bottom line i got locked out like other folks on here and they never sent anybody over to open my door. There is nobody on site!! I would have missed my flight if i waited for them! This was 2 weeks ago and i was told i would be compensated. Beware they do not care at all about customer!!! Avoid! Anf spread the word!
The room(number 1) was really nicely designed. The sheets were disgustingly and very noticeably stained, there were bugs in the shower and in the kitchen and all the towels were stained as well. There was also dust everywhere.
Everything is perfect. I will stay each time I have to be in Miami. Is close to everything and you don’t have to deal with anyone to check in and out. They don’t have parking but I always find a free parking on the street. The only I recommend to the management to put more attention to the cleaning off the rooms. But for the rest I %100 recommend this hotel.
Very dissatisfied overall due to my room being burglarized during my stay. Front door and room door have a key code for access and somehow someone was able to access my room while we were out While property has video property manager has not yet followed up a full 5 days after being contacted. Security is an issue
Located in Northeast Miami, Zenmotel inn is adjacent to MiMo Biscayne Boulevard Historic District and within a mile (2 km) of Miami Design Shopping District. Each of the 8 rooms at this 3-star guesthouse includes a kitchen, a coffee maker, and a flat-screen TV.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, coffee makers, and ceiling fans. Change of towels is available on request.
Guests staying at Zenmotel inn enjoy free WiFi in public areas, laundry facilities, and a garden. Multilingual staff is on hand to answer questions.
Check in Monday December 5th check out Thursday December 8th I extended the stay till the 9th. When I called to check status of deposit rayna if that’s even her name advised me it was processed which it was not then she would not let me speak to anyone else. First time I experience anything like this. As for the property I have no complaints even the cleaning staff was excellent. I will not be using rocket stay again sue to the customer service I’d rather pay more and be treated better.
Self check in was great! No bother no issues. Enjoyed my stay here and will definitely stay here again! Location is close to down town as well and also from the airport! Room has basic cooking stuff and necessities!
HI Muhammad We appreciate your feedback. We look forward to hosting you again
The room had various types of jamals (roaches). The shower half worked , had old cable , the door had issues opening at times, the shower floor threshold was too small and water could easily come out stains in couch few block up from projects that have been seen on a popular crime show. They charged me a deposit that was not mentioned AT ALL when booking would not recommend at all 0 stars
We're sorry to hear we weren't able to meet your expectations. I hope you had reach out so we can rectify on all the issues you encounter. Bugs and roaches cannot be totally eradicated here in Florida due to it's tropical climate but we are doing the best we can to avoid this. We also clearly stated on our policy that we require a $100 deposit for incidentals but it will be refunded once you checked. Hopefully have got it by now. This may not be a great first impression for you but we use our guests reviews to help us improve and we hope to have another chance to make it up in the future if you ever decides to visit again. Thank you!
Bottom line i got locked out like other folks on here and they never sent anybody over to open my door. There is nobody on site!! I would have missed my flight if i waited for them! This was 2 weeks ago and i was told i would be compensated. Beware they do not care at all about customer!!! Avoid! Anf spread the word!
Hi, thank you for staying with us! I am very sorry for the inconvenience during your stay. Would you mind sending me a private message of your booking number so that I could double-check your claims? Looking forward to hearing from you soon and hope that we could host for you again in the future.
The room(number 1) was really nicely designed. The sheets were disgustingly and very noticeably stained, there were bugs in the shower and in the kitchen and all the towels were stained as well. There was also dust everywhere.
Hey, thank you for staying with us. I hope you had a great time in Miami. I am very sorry for the inconvenience during your stay. Would you mind giving me your booking number so that I could verify your claims? But in the meantime, I have personally addressed the issue with the housekeeping staff. Take care!
Everything is perfect. I will stay each time I have to be in Miami. Is close to everything and you don’t have to deal with anyone to check in and out. They don’t have parking but I always find a free parking on the street. The only I recommend to the management to put more attention to the cleaning off the rooms. But for the rest I %100 recommend this hotel.
Thank you so much for staying and taking care of our listing! We're very happy that you enjoyed your stay. We're looking forward to hosting you again in the future.
Very dissatisfied overall due to my room being burglarized during my stay. Front door and room door have a key code for access and somehow someone was able to access my room while we were out While property has video property manager has not yet followed up a full 5 days after being contacted. Security is an issue
We really appreciate your feedback. Had we know you have any issues during your stay, we would be more than happy to help! Please be advised that our contact numbers have been provided to email communications sent to you. e'd surely work on something to ensure giving a much improved and better experience for our future guests.
We really appreciate your feedback and we'd surely work on something to ensure giving a much improved and better experience for our future guests.
Hi Efrain, we appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a member of our staff. We hold ourselves to the highest standards and have addressed this issue on the back end. Just an update on your request for release of Security Deposit- it has already been released from our end right after you have checked out and should be back to your account within 7-10 banking days. We hope you give us another chance to make it right and we look forward to hosting you again in the future.