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Recent guest reviews

Do not stay at this hotel if you expect any kind of customer service. Half hour wait for shuttle because they have to find the driver, yet the hotel is less than 3 miles from Miami International Airport. Staff at the front desk is rude and sloppy…

NOT GOOD

Property is very run down. Should not be Holiday Inn Express. Not quality enough for that. My bed and pillows seemed wet. Carpets are disgusting. Grab and go breakfast was scrambled eggs and bacon on a styrofoam plate covered by another styrofoam plate. Not sure how to grab and go with that without spilling all over floor. No bread, bagel or roll.

Amazing value for location. Holiday Inn is predictably good and the price was great

It was very convenient close by the airport, but the hotel needs remodeling in the inside very old and smells like mold. The picture is a bit of deceiving on online

I am disappointed that Internet credit card was charged $250 for smoking I don’t smoke

Staff was very Attentive, Was a very good stay, Looking forward to the next stay, I need help with the points system.

I was not given room keys. The front desk assistant said the machine was broken and had had to manually open the door for me each and every time I wanted in my room. Only one lamp worked in the room. Belongings and trash from the previous guest were still in the room making cleanliness questionable. Room smelt like marijuana. Air conditioner only kind of worked. No shuttle service even though I called before my flight and was assured that there WAS shuttle service. No breakfast even though when I called I was told that there WAS breakfast but that options were limited/modified due to Covid.

Room are smelly. Outdated and need major repair. Front desk are nice but can not solve everybody's complaint about room cleanliness, water supply, security.

I had six rooms. Out of the six, one had dirty sheets. Filled with cheesy Cheeto stains. When asked to bring new sheets, the staff bought sheets that were still unclean. The staff were told and said that my sister would have to report it to management in the morning. My sister and brother and law decided to just deal with it since we were only staying one night. When my sister went to close the curtains, a lizard jumped out at her. My brother and law hit it and then couldn’t find it. So they requested a new room. They were moved. The shuttle person was late coming to work. Shuttle service is supposed to start at 5am. We are only six minutes from the airport, but the shuttle driver arrived at 5:10AM. He was in no hurry to get started. The front desk staff didn’t even have keys so that we could at least load our tons of luggage while the shuttle driver took his time. I sent have my family in Ubers so that we wouldn’t miss our 6:50am flight. Then the driver dropped us off at arrivals instead of departures claiming it was closer to where we needed to be. We had to find our way around the airport and get to American. Don’t use shuttle service if you have an early flight.

I have stayed in plenty of Holiday Inn express properties and this has been the worst one. The whole hotel felt damp and the lingering smell of dampness was thru out the hotel. The room had a weird smell which made the experience not a good one. Probably will not book this hotel in future or even recommend it to anyone.

The rooms were really stinking. It was not a good experience staying there.

Very poor service with shuttle from the airport. It might work for one night stay.

The poorest $300 night room I’ve ever had. If it were a $100 night room I’d give it a 4 out of 10. Old and beat down looking. Also they have an airport shuttle that also gets a poor score. We had shuttles from 3 other Hilton’s that looked nice but this one was the last to show up. It took over an hour and the hotel is under 2 miles from airport and it was a smaller van Staff was fine as was the breakfast.

It was just ok. No other opinion to add about the hotel. Typically the accommodations at the Holiday Inns look better. My expectations were higher. Nothing wrong with the hotel.

NW 36th St Miami Springs FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center
  • Concierge services

Onyx Hotel Miami Airport places you within a 15-minute drive of popular attractions such as Miami-Dade County Courthouse and Perez Art Museum Miami. This 110-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.


Rooms

Onyx Hotel Miami Airport's 110 rooms are air-conditioned and provide coffee makers, free newspapers, and free local calls. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Hair dryers, safes, and ironing boards are also available. Housekeeping is available on request.


Property features

Guests of Onyx Hotel Miami Airport enjoy free WiFi in public areas, a 24-hour business center, and a computer station. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed | Sleeps 2

Guest reviews for Onyx Hotel Miami Airport

Everyone (22) Couples (3) Family (12)
4
Everyone

By on Feb 13, 2022

1
Family

Do not stay at this hotel if you expect any kind of customer service. Half hour wait for shuttle because they have to find the driver, yet the hotel is less than 3 miles from Miami International Airport. Staff at the front desk is rude and sloppy…

By on Oct 14, 2021

1
Everyone

NOT GOOD

By on May 6, 2021

5
Everyone

By on Apr 16, 2021

1
Partner Couples

Property is very run down. Should not be Holiday Inn Express. Not quality enough for that. My bed and pillows seemed wet. Carpets are disgusting. Grab and go breakfast was scrambled eggs and bacon on a styrofoam plate covered by another styrofoam plate. Not sure how to grab and go with that without spilling all over floor. No bread, bagel or roll.

By on Apr 2, 2021

5
Business Business

Amazing value for location. Holiday Inn is predictably good and the price was great

By on Mar 22, 2021

3
Family

It was very convenient close by the airport, but the hotel needs remodeling in the inside very old and smells like mold. The picture is a bit of deceiving on online

By on Mar 20, 2021

5
Everyone

By on Sep 29, 2020

5
Everyone

I am disappointed that Internet credit card was charged $250 for smoking I don’t smoke

By , from Miami on Sep 29, 2020

5
Family Family

Staff was very Attentive, Was a very good stay, Looking forward to the next stay, I need help with the points system.

By , from Savannah, Georgia on Jun 23, 2020

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