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Best Western Plus Kendall Airport Hotel & Suites

2.5 out of 5.0

Recent guest reviews

The showers were equipped with a handheld shower head and rain shower head, and when you tried to turn the faucet to shower mode, only the smallest drip of water trickled out of both. It was impossible to take a shower. We told the woman at the front desk who shrugged and said, yeah, we know. Then as we were walking away she asked our room number as an afterthought (not that anything was done about the issue), so it's clear she expected that complaint from any number of rooms. The rooms were very clean, the staff was friendly, the breakfast buffet was perfectly respectable. The rooms were quiet at night and you couldn't hear any noise at all from the airport across the street. The wi-fi was so insecure that my company-owned computer would not let me on it. So, if you don't need wi-fi and you're cool with baths (unfortunately my husband is quite ill, and can't get himself into and out of a bathtub, so we weren't cool with baths), this was a perfectly fine Best Western.

Perfect location to get to my early clients in south Miami-Dade

Excellent service, excellent room. There are many hotels close to the heart of Miami, however, the Best Western at Kendall Airport was just in the location I desired, close to relatives and attractions. I came to Florida for a funeral and I was concerned I would not be able to get into my hotel room until the 3 p.m. check in time. To my surprise and delight I was told to come right over and they got me into a room hours before check in, so I could rest and dress for the funeral. The room was excellent and the amenities and service was great. I enjoyed the scrumptious breakfast spread. Parking was also a plus. I had a great stay and would highly recommend this hotel.

Great Stay and wonderful location. Nice room with Frig and microwave. Excellent breakfast. chef Giovanni subperb

This hotel was very easy to get to. It is centrally located in Kendall Florida where you have access to restaurants, foodcourts, and even a fabulous mall. The hotel itself was exceptionally clean, very comfortable beds and pillows.

No bellhop person available and no extra blankets because hotel was sold out. Front desk not paying attention to your needs and no thanks or appreciation for staying with them. I actually have to ask for a receipt the day of the checkout. Ice machine not working on fith floor. Very disappointed for a $504 spent in only 2 nights! Ouch...

We loved our stay so much, we ended up cancelling our other booking and changing to this hotel! Breakfast was delicious (i.e. scrambled eggs with peppers and onions, sausage links, hashbrowns, coffee), and the room was beautiful and clean.

I loved the room specially the bed!!! Very clean, nice bathroom too

Overall everything was ideal,room was comfortable and the staff was great. Once you go there everyone is very friendly and helpful with professionalism at its top My next trip down to kendall im heading back to that hotel.

Stayed for a couple of days for a follow-up appointment at Jackson South Oral Surgery. Was close to hospital, decent breakfast and good amenities.

We stayed for a day to see our surgeon in Jackson South. Close to the hospital, decent breakfast and friendly staff. The room was clean and comfortable. Good value for the price we paid !

Great hotel. Convent to the Miami Zoo and federal prison.

My mother called in about her reservation and wanted assistance in Spanish. She was placed on hold for 10 mins so I decided to call (since I am fluent in English) to see if I could get someone else to help us. Turns out, the same guy who put my mom on hold, spoke Spanish but yet he assisted me immediately with my reservation concern in English. My mom hung up (yes she was still on hold by the time I was though with my call) and the same guy answered the phone; my mom asked him "if you know Spanish, why did you put me on hold for so long and yet helped my daughter immediately when she spoke to you in English?". His only response was he was busy and he had too many customers....sad but true

from check in to check out services & hospitality was excellent, room was spacious, clean & decor was contemporary. Iwould highly recommend this hotel!!!

We enjoyed our stay at the Best Western and we will be back soon.

13700 SW 139th Ct Miami FL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge

Best Western Plus Kendall Airport Hotel & Suites is located within a few miles (5 km) of Zoo Miami and Wings Over Miami Museum. This 97-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also near Kendall Breeze Shopping Center and The Gold Coast Railroad Museum.


Dining

Free hot/cold buffet breakfast is offered each morning. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 97 air-conditioned rooms feature iPod docks, microwaves, and refrigerators. Guests can expect 39-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.


Property features

Guests of Best Western Plus Kendall Airport Hotel & Suites have access to an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

King 1 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

King 1 | Sleeps 4

Guest reviews for Best Western Plus Kendall Airport Hotel & Suites

Everyone (7) Couples (3) Business (3) Family (1) Other (1)
2

shower did not work, staff did not care

Everyone

The showers were equipped with a handheld shower head and rain shower head, and when you tried to turn the faucet to shower mode, only the smallest drip of water trickled out of both. It was impossible to take a shower. We told the woman at the front desk who shrugged and said, yeah, we know. Then as we were walking away she asked our room number as an afterthought (not that anything was done about the issue), so it's clear she expected that complaint from any number of rooms. The rooms were very clean, the staff was friendly, the breakfast buffet was perfectly respectable. The rooms were quiet at night and you couldn't hear any noise at all from the airport across the street. The wi-fi was so insecure that my company-owned computer would not let me on it. So, if you don't need wi-fi and you're cool with baths (unfortunately my husband is quite ill, and can't get himself into and out of a bathtub, so we weren't cool with baths), this was a perfectly fine Best Western.

By on Apr 14, 2017

Review comment responded on Apr 28, 2017

Dear S, Thank you for staying with us and for sharing your feedback about your recent stay. Please accept our apologies for the lack of attention from our front desk and maintenance department and that we failed to live up to expectations. We pride ourselves on offering exceptional service to all of our guests, so we are sorry you did not experience us at our best. We will be using your comments to reinforce to our entire staff that happy guests is our number one priority. We will love for you to give us another opportunity on your next visit to Miami. Kind Regards, Katherine Lopez Front Office Manager

4

locatrion

BusinessTravelers

Perfect location to get to my early clients in south Miami-Dade

By on Mar 24, 2017

Review comment responded on Mar 29, 2017

Dear Guest, Thanks for staying with us. I am pleased to read you found our location very convenient, We appreciate your feedback and we hope to see again in your next travel to Miami Kendall area. Regards, Katherine Lopez Front Office Manager

5

excellence

Everyone

Excellent service, excellent room. There are many hotels close to the heart of Miami, however, the Best Western at Kendall Airport was just in the location I desired, close to relatives and attractions. I came to Florida for a funeral and I was concerned I would not be able to get into my hotel room until the 3 p.m. check in time. To my surprise and delight I was told to come right over and they got me into a room hours before check in, so I could rest and dress for the funeral. The room was excellent and the amenities and service was great. I enjoyed the scrumptious breakfast spread. Parking was also a plus. I had a great stay and would highly recommend this hotel.

By , from Maryland on Dec 23, 2016

5

big don

Everyone

Great Stay and wonderful location. Nice room with Frig and microwave. Excellent breakfast. chef Giovanni subperb

By on Dec 18, 2016

5

really nice hotel

Everyone

This hotel was very easy to get to. It is centrally located in Kendall Florida where you have access to restaurants, foodcourts, and even a fabulous mall. The hotel itself was exceptionally clean, very comfortable beds and pillows.

By , from naples fl on Oct 3, 2016

Review comment responded on Oct 12, 2016

We greatly appreciate your positive review. I am happy you enjoyed your stay and the quality of our hotel. We look forward to seeing you on your next visit to the South Kendall area. Katherine Lopez Front Office Manager

3

missing staff and items

Everyone

No bellhop person available and no extra blankets because hotel was sold out. Front desk not paying attention to your needs and no thanks or appreciation for staying with them. I actually have to ask for a receipt the day of the checkout. Ice machine not working on fith floor. Very disappointed for a $504 spent in only 2 nights! Ouch...

By , from Orlando, FL on Mar 22, 2016

5

great hotel with delicious breakfast

Everyone

We loved our stay so much, we ended up cancelling our other booking and changing to this hotel! Breakfast was delicious (i.e. scrambled eggs with peppers and onions, sausage links, hashbrowns, coffee), and the room was beautiful and clean.

By , from Melbourne, FL on Mar 14, 2016

3

nice hotel very confortable

Everyone

I loved the room specially the bed!!! Very clean, nice bathroom too

By , from Costa Rica on Mar 8, 2016

5

amazing stay

Singles

Overall everything was ideal,room was comfortable and the staff was great. Once you go there everyone is very friendly and helpful with professionalism at its top My next trip down to kendall im heading back to that hotel.

By on Feb 21, 2016

5

clean rooms, good location

Couples

Stayed for a couple of days for a follow-up appointment at Jackson South Oral Surgery. Was close to hospital, decent breakfast and good amenities.

By on Oct 24, 2015