We paid for a nicer room with balcony and ocean view. Was told they didn't have that room, put us in a dirty room. Then switched to yet another room. Told us we would get into the room we paid for. But they never did. So terrible to have been put in a dirty room in the era of COVID. Also to pay for something and never get it. Awful experience.
Pretty good spot to stay in
The Carillon Resort is so beautiful and relaxing. The staff is friendly, and helpful. The Market had delicious juices, smoothies, and coffee. The wellness facilities were state of the art. The gym had great equipment, and a climbing wall. We enjoyed a luxurious couples massage at the spa. The rooftop pool was very relaxing and clean. The entire resort was very clean and the cleaning staff were very accommodating.
We booked an ocean view and got a very partial ocean view,,, considering the price we paid it was not acceptable. The manager said thats the “orbitz room”. Also, the power went out on check in and we had to wait until they could get a computer up and running. Power went out a couple of times during our stay. They ran out of beach umbrellas twice during our stay. Apologies were not good enough when we were baking in the hot sun. We also got a room with a kitchenette,, but there were no pots or pans to cook anything in. And the combo W/D washed the clothes but did not dry and we had to take home wet clothing in our suitcase. All in all, not worth the exorbitant money we paid.
Everything Overpriced for nothing I would never stay there again for $440 per night
The hotel was nice but am very disappointed that they did not disclose that the beach was an absolute mess. Seaweed and algae all over the beach and in the water. We were there for 7 days and only got to the beach a few times. It was so bad you were swimming I seaweed. Very uncomfortable. Further parking is $40 a day and hotel fees are $35 a day. The hotel itself was pretty clean. If you want a balcony make sure you ask for it it doesn’t come standard.
Nicest staff in the world!! 4 fantastic large pools with ample seating and hot tubs. Amazing spa!
Lovely hotel, staff is friendly and warm and helpful, and great variety of exercise classes!
Closer to Beach nice location nice rooms and pool staff are very accommodating
I did not care for all of the hidden fees especially the hotel parking for $40.00 per day and a resort fee which I thought it was included in my total price of my vacation package. I will not book thru Orbitz in the future.
everything was nice except the front desk. not friendly. no greeting
Dated property, dated experience. Masquerading as a Five star but does not hit the mark and is not worth the expensive price tag. Feels like Canyon Ranch in the 90’s....in need of a facelift. Lovely restaurant staff but very cold and uninviting decor, not even a palm tree on the outside terrace, just a few scattered Old tables and chairs, no greenery, no ambience. Dated hotel gift shop, with a let’s toss a juice bar next to the sunscreen concept...there is no place to sit and relax and enjoy the property other than the basic beach. Just an uninviting environment with a bunch of eliptical machines and lounge chairs lined up in rows. Additionally the Front desk staff is a collection of untrained employees with a bit of an attitude. Disappointed, will not return. Thinking it’s mainly a residential building thst makes a bit of money by tossing in some hotel rooms...not a true spa experience.
We were very pleased. Very comfortable and spacious rooms. Staff very nice. Convenient to have Starbucks and Publix across the street. Nice spa. Minor detail, some issues with and outlet in the kitchen and fridge door not secure but our bad for not mentioning it to the concierge. Would recommend highly for a nice relaxing vacation.
This property lets people in your room without permission and that’s unexplainable. They have terrible staff and does not respect privacy.
Located in North Beach within a short walk of Miami Beach Beaches, Carillon Miami Wellness Resort is within 2 miles (3 km) of Surfside Beach. This 150-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants.
Enjoy dining at the hotel's 2 onsite restaurants: The Strand at the Carillo offers relaxing ocean views; The Corner Store specializes in American cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11 AM.
Guests can expect 50-inch flat-screen TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Kitchens, MP3 docks, and dining areas are other standard amenities.
Guests of Carillon Miami Wellness Resort have access to a full-service spa, 2 outdoor pools, and a gym. Valet parking is available for USD 40.00 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach hotel include 2 spa tubs, a sauna, and a library.
We paid for a nicer room with balcony and ocean view. Was told they didn't have that room, put us in a dirty room. Then switched to yet another room. Told us we would get into the room we paid for. But they never did. So terrible to have been put in a dirty room in the era of COVID. Also to pay for something and never get it. Awful experience.
Thank you for your feedback and bringing this to our attention We will continue to making sure all of our guest feel safe.
Pretty good spot to stay in
Thank you for your feedback.
The Carillon Resort is so beautiful and relaxing. The staff is friendly, and helpful. The Market had delicious juices, smoothies, and coffee. The wellness facilities were state of the art. The gym had great equipment, and a climbing wall. We enjoyed a luxurious couples massage at the spa. The rooftop pool was very relaxing and clean. The entire resort was very clean and the cleaning staff were very accommodating.
Thank you for your feedback. We are so happy you enjoyed all the amenities our Resort has to offer. We look forward to welcoming you again !
Thank you for your feedback!
We booked an ocean view and got a very partial ocean view,,, considering the price we paid it was not acceptable. The manager said thats the “orbitz room”. Also, the power went out on check in and we had to wait until they could get a computer up and running. Power went out a couple of times during our stay. They ran out of beach umbrellas twice during our stay. Apologies were not good enough when we were baking in the hot sun. We also got a room with a kitchenette,, but there were no pots or pans to cook anything in. And the combo W/D washed the clothes but did not dry and we had to take home wet clothing in our suitcase. All in all, not worth the exorbitant money we paid.
Thank you for your feedback.
Everything Overpriced for nothing I would never stay there again for $440 per night
Dear Guest, Thank you for providing feedback from your recent stay at out hotel. We appreciate your patronage . Kind Regards,
Dear Guest, Thank you for rating us. It will be our pleasure to welcome you back for another wonderful experience. Healthy Regards, Michelle
The hotel was nice but am very disappointed that they did not disclose that the beach was an absolute mess. Seaweed and algae all over the beach and in the water. We were there for 7 days and only got to the beach a few times. It was so bad you were swimming I seaweed. Very uncomfortable. Further parking is $40 a day and hotel fees are $35 a day. The hotel itself was pretty clean. If you want a balcony make sure you ask for it it doesn’t come standard.
Thank you for your feedback. We have notified the City of Miami beach regarding the seaweed.
Good morning, Thank you for your feedback. We appreciate your visit and look forward to having you back in the future. Warmest regards,
Thank you for your feedback!