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Presidente InterContinental Mexico City

4.0 out of 5.0

Recent guest reviews

Very good hotel --- the staff is friendly and helpful, the rooms are well-designed and clean, and the location is ideal.

Great hotel in an excellent section. Walls are a little thin we could hear our neighbors phone ring in the room next-door

Quick in and out, great room to work in and the worlds best showers!!

Found the staff not to be as friendly as the times before at this hotel.

Nice hotel but resort fee seemed unnecessary and pricey.

The rooms are newly, and excellently remodeled. The staff is very helpful and professional. Well-equipped fitness area. There are many restaurants in walking distance, and it's easy to get a cab (a necessity in MC).

It was a bussiness trip, but I felt comfortable. Good room, but not excesive.

Great location and comfortable rooms but service needs to improve

I had higher hopes for the Intercontinental hotel in Mexico City. It's lack-luster decor in the rooms, badly draining tub and poor lighting were enough to distract me from the great views on the 25th floor. The staff was friendly & courteous but the hotel itself could use some updating. I think I will go back to the W next time.

This is a very nice hotel in a great location. I have only have two complaints: the mini-bar prices were outrageous; and the sound insulation between rooms is inadequate.

The staff effectively removed any travel or logistics concerns which allowed me to focus on business. The location of the hotel is convenient to some of the best restaurants and museums in Mexico City. If you have time between appointments, no problem the hotel has plenty of spaces which are conducive for quiet planning and working or for people watching.

Best part of this hotel: great location. My partner and I stayed here for four nights: April 21-25, 2012. I liked the very central location in Polanco and it was a good value packaged together with my flight. The majority of the front of the house staff was very nice and helpful, but the woman at the concierge desk most of the time we were there was snippy (I don't know her name but she is small & short, and speaks pretty good English). Though clean, the lobby, open sitting area just below the lobby and the rooms are in huge need of a renovation. The seating in the open sitting area just below the lobby was old and cracked. The little tables need to be replaced. The carpeting is old and worn, though clean. Our room smelled musty, moldy and stuffy each time we returned to it. There was a stain on my sheet under the pillow. The in-room movie cost us almost USD $20...for one movie! We knew that before ordering it and it was our decision of course, but that is more than twice the cost of a movie in even nicer hotels. Unbelievable. The bathroom is in DESPERATE need of a renovation. I would not stay here again based on the bathroom alone. The toilet was something you would find in a public restroom. The wallpaper and flourescent lighting was straight out the 1980's. I could not beleive the drop ceiling and cracked caulking in the shower. Someone left their razor cover on the edge of the shower which housekeeping missed every day! We ordered two juices through room service which took almost an hour to arrive! It made us late in meeting up with a friend because we couldn't leave until the juices arrived. We didn't even want them by the time they came. On our final day at checkout, the man who checked us out (early 30's, curly dark hair) asked if we had eaten or drank any of the items in the room. I told him I ate one pack of granola bars. The form he gave me to sign had three packs listed. I asked why there were three, and he said something to the effect of, "well you ate three packs." I said, 'no, just one." He looked at me like he didn't beleive me, and said in a tone of disbelief, "in ALL of your stay, you're saying you had just ONE pack?" "yes!" He removed them and gave me a new form. We left our luggage at the front desk because our flight wasn't until 8:30 pm and we figured we would walk around the city to kill time. At 5:30 we picked up our luggage and I wanted to change clothes because we had been walking around all day and had a long trip back to the U.S. I asked the woman at the concierge desk (the woman I referenced earlier) if there was somewhere I could change, like in the spa upstairs. She instead directed me to the public bathroom in the sitting area below the lobby. Before venturing down there, I decided to check the spa to see if they would let me use the changing area because JW Marriott hotels let guests use the spa to change. The spa said I could, but I would need to purchase a showering service for $25! That's not what I needed or asked for. So, I headed down to the public bathroom - via the stairs with a 50 pound suitcase because there is no elevator! It is not right to have a guest change in a stalll, especially when the stall is so small that luggage cannot fit inside! I needed to leave my suitcase and computer bag unattended while I was inside the stall changing. It was very embarassing having to open my suitcase on the floor and dig through it on my hands and knees to find my clothes and toiletries while people walked around me to use the urinals. All in all, I liked the proximity everything I wanted to do but I would not stay here again until its gone through a major refresh.

Old rooms, not enough towels, bathrooms really old fashioned. Not a good value. I go to mexico city often and usually stay at other hotels. Not staying here again.

loved the location, concierge was very helpful, visit Zhen for upscale chinese cuisine.

Everything was wonderful, except, the hotel misled me a bit with regard to the daily charge for room upgrade/breakfast/happy hour services. I paid about $350 ($50/day) more than I expected. I would have used the "happy hour" more had I known I was paying for it!!!

hotel location could not be better Downside it looks old

This is an excellent hotel for the business traveller. Wide range of restaurants in the hotel, good neighborhood, etc.

the hotel is very well situated, but the service is bad. First the day that we arrived we didn't have a room until late. Then in room sheets were dirty and the next day they didn't change them. I had to call to make sure they change it.

good hotel but expensive for what you get

Great hotel amenities, excellent service and superved dinning!!!

Campos Eliseos 218 Mexico City DF

Presidente InterContinental Mexico City places you in Polanco, within a leisurely stroll of popular sights such as French Embassy and Auditorio Nacional. This 700-room, 4-star hotel has 6 restaurants, a full-service spa, and a health club. It's in central Mexico City and also close to Parque Zoologico de Chapultepec and Chapultepec Park.


Dining

There are multiple options for onsite dining with 6 restaurants, including Au Pied de Cochon, which specializes in French cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, available for a fee.


Rooms

Presidente InterContinental Mexico City's 700 rooms are air-conditioned and provide coffee makers, free newspapers, and safes. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

Guests staying at Presidente InterContinental Mexico City enjoy access to a full-service spa, a health club, and WiFi in public areas. Self parking is offered for MXN 180.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a meeting room, a business center, and express check-out.

Guest reviews for Presidente InterContinental Mexico City

Everyone (4) Business (22) Couples (9) Family (3) Other (4) Friends (1)
5
Everyone

Very good hotel --- the staff is friendly and helpful, the rooms are well-designed and clean, and the location is ideal.

By on Mar 20, 2017

4

freight location service and a beautiful view

Everyone

Great hotel in an excellent section. Walls are a little thin we could hear our neighbors phone ring in the room next-door

By on Feb 17, 2017

4

safe, convenient and surrounded by restaurants.

Everyone

Quick in and out, great room to work in and the worlds best showers!!

By , from canada on Feb 5, 2017

4
Everyone

Found the staff not to be as friendly as the times before at this hotel.

By on Dec 9, 2016

4

work trip

Singles

Nice hotel but resort fee seemed unnecessary and pricey.

By on Aug 7, 2015

4

great, quick trip

Singles

The rooms are newly, and excellently remodeled. The staff is very helpful and professional. Well-equipped fitness area. There are many restaurants in walking distance, and it's easy to get a cab (a necessity in MC).

By on Apr 12, 2015

4

review

BusinessTravelers

It was a bussiness trip, but I felt comfortable. Good room, but not excesive.

By on Nov 20, 2014

4

great location

BusinessTravelers

Great location and comfortable rooms but service needs to improve

By on Aug 21, 2014

3

average hotel in great neighborhood

BusinessTravelers

I had higher hopes for the Intercontinental hotel in Mexico City. It's lack-luster decor in the rooms, badly draining tub and poor lighting were enough to distract me from the great views on the 25th floor. The staff was friendly & courteous but the hotel itself could use some updating. I think I will go back to the W next time.

By on Feb 28, 2013

4

very nice place.

GetawayWithFriends

This is a very nice hotel in a great location. I have only have two complaints: the mini-bar prices were outrageous; and the sound insulation between rooms is inadequate.

By on Dec 3, 2012