NH Mexico City Centro Histórico3.5 out of 5.0
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Recent guest reviews
We got to the hotel early in the morning. The front desk office staff does not let us check into our room.
The service is impecable! the hotel is very nice and the location is just perfect!
Best location to visit. Staff is very helpful. Can't get any better for that price.
We spent 3 nights in the beginning of November. This hotel's location is perfect. It is one block from the Zocalo - the heart of historic center. It's close enough but you can't hear a noise from the square. It was important because Mexico celebrated Día de muertos ("Day of the Dead") when we stayed there.Their breakfast buffet was served up on the top floor and was very good. Free WiFi was very useful too.
A short block from the zocalo, on the side toward the Alameda. Faces onto a quiet little side street, so you don't step out into immediate blare of traffic. Quiet, clean, comfortable. Exactly what we (older couple leisure travelling) wanted. Restaurant food was fine, but hard to "have a little something, for not much cost." Taxi always waiting at front door, so no delays there. Staff quite accommodating. One of us is hyper-reactive to mold/mildew issues, and we often find even quite nice hotels may have some issues (that most travelers would never react to). NH Centro had no issues on that score, be reassured. If you're drinking only bottled water, remember to bring your own. Hotel-provided 1.5 liter bottles in room for 36 pesos; same bottle at bodega around the corner was 9 pesos. It's the little things that get you.
dangerous bathtub, with a small remodelation it work well. front desk personal neds more training and focus at jobplace.
The entire hotel staff was wonderful and accommodating. This was my 5th consecutive year staying at this hotel and the staff continues to meet my expectations. Great job!!
Five night stay in July 2012. Room was fine, but looked into light shaft that always kept room dim. Bed very comfortable. Daily room servicing was not well done. They often forgot my room and I had to go to front desk to get situation addressed. Front desk staff pleasant and helpful. Stay away from restaurant on 5th floor. It is just bad food and service. Quite disappointing. Location is PERFECT--one block to Zocalo. Money changer next to hotel has best rates I found--better than what ATM offered.
[...] only very limited free internet access. Didn't eat breakfast here so cannot make claim about food, cost, cleanliness, etc.
We were in Mexico City for a wedding. This was one of the hotels the couple suggested. We were glad it was in the historical district and close to everything we needed.
The hotel was very clean and the staff was very friendly. There is a bank with an ATM directly across the street. It is also very close (less than one block) to the old center of Mexico City. Lots to do during the day in terms of shopping. Private taxis are always available and tours leave from the hotel daily. Not the best location for business travelers but great for tourism. The room was pretty quiet since the street it is on is not a through street. The only reason this hotel did not get 5 stars from me is that the A/C system is not really an A/C system. It's more of an air circulator. When you turn on the "A/C" the system, it is on until you turn it off. There is no automatic temperature control.
We checked in and received a lukewarm welcome at best. Our electronic cards worked the first time, but upon returning from lunch we couldn't get in. I went down to get new cards, upon returning my girlfriend said that another couple had somehow opened the door and entered the room before she politely told them to leave. Upon entering the bathroom I turned on the lights, and the overhead light promptly blew a fuse. Three hours later (and after 3 separate calls to the front desk) finally someone showed up to fix the light. The following morning, while I was in the gym, my girlfriend had to stop her shower after hearing someone pounding incessantly on the door. In a towel she answered the door, only to find a maid "just asking if everything is ok"?? I've never had that happen at another hotel. The air conditioning worked, but at a snails' pace, I swear it took approx 2 hours for the room to cool to a reasonable temp. They overcharged us for the bottled water we drank in the rooms, they charge for the coffee that is set out for you, they charged us extra for a late check-out. I'm surprised they don't charge you by the minute to watch the tv! The icing on the cake was the last night we stayed there the maid changed our sheets and forgot to put the comforter back on the bed, the following morning as we were packing we found it stuffed into a cubby-hole next to the safe. My guess is that this hotel is successful due to it's close proximity to the zocalo and thus can afford to be flaky in regards to service. The hotel looks classy in it's appearance, but scratch the surface and you find that this place is anything but classy. No way will we ever stay here again!
NH Centro Historico is a very modern hotel in the center of everything. It's a block from El Zocalo--close to Palacio Nacional & La Catedral Metropolitana. The restaurant served a nice breakfast buffet. The hotel room had hardwood floors, 3 phones, WiFi access for a fee, and a minibar. The hotel will arrange for airport transportation as well as sell tickets for Ballet Folklorico. The onsite Starbucks was extremely convenient.