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Located in Reforma, Krystal Grand Reforma Uno is within a 10-minute walk of popular sights such as Cristobal Colon Monument and Teatro Diego Rivera. This 4-star hotel welcomes guests with 500 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Mexico City, the hotel is also a short walk from Palacio de Bellas Artes and Museo Nacional de la Revolucion.

Dining

Enjoy dining at El Caballito, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.

Rooms

All of Krystal Grand Reforma Uno's 500 soundproofed rooms provide minibars, espresso makers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Other amenities include phones, ironing boards, and desks.

Property features

Guests of Krystal Grand Reforma Uno enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is MXN 125 per night if you plan to drive, or hop aboard the airport shuttle (available on request) for MXN 1500 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Highlights

  • Walking distance to Palacio de Bellas Artes and Cristobal Colon Monument
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Hotel Amenities

Hotel Amenities

Situated on Paseo de la Reforma Avenue, the Krystal Grand Reforma Uno is within 2 blocks of Mexico City's commercial and governmental offices and 0.25 miles (0.5 kilometers) from the Palace of Fine Arts. The hotel is 31 miles (50 kilometers) from the pyramids of Teotihuacán.

A staffed business center includes private rooms with computer workstations and wired and wireless (high-speed) Internet access (surcharge). In addition, wireless Internet access (surcharge) is available throughout. The hotel offers meeting and banquet rooms that can accommodate up to 800 people in a cocktail setup or 600 in a banquet service style.

The ninth-floor full-service spa with private treatment rooms offers Shiatsu massage, aromatherapy, and salon services (surcharges). A steam room is also located inside the spa. The pool has an artificial current and is housed in a solarium. Use of the fitness center, sauna, and spa tub is complimentary.

The Krystal Grand Reforma Uno offers onsite dining with a Grab N'Go restaurant specializing in French pastries and takeaways, while Mexican and international fare are provided in casual El Caballito. An onsite bar offers live music and flat-screen TVs.

Additional amenities include flower and gift shops, a newsstand, 24-hour taxi service, airport shuttle, currency exchange, dry-cleaning service, and babysitting services that are available for a fee. The hotel provides garage parking with valet service (surcharges apply).

This is an entirely smoke-free hotel.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Free newspapers in lobby 
  • Fitness facilities 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Computer station 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • Luggage storage 
  • Spa treatment room(s) 
  • Meeting rooms 4 
  • Multilingual staff 
  • Number of floors - 20 
  • Total number of rooms - 500 
  • Valet parking (surcharge) 
  • Porter/bellhop 
  • Pool sun loungers 
  • Conference center 
  • Snack bar/deli 
  • Year Built 1995 
  • Number of restaurants - 3 
  • Conference space size (feet) - 6308 
  • Conference space size (meters) - 586 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Steam room 
  • Indoor pool 
  • Wedding services 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Soundproofed rooms 
  • Phone 
  • Bathrobes 
  • Minibar 
  • Private bathroom 
  • Blackout drapes/curtains 
  • Desk 
  • In-room climate control (air conditioning) 
  • Free toiletries 
  • Hair dryer 
  • Daily housekeeping 
  • In-room safe 
  • Iron/ironing board 
  • Cable TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Turndown service 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (free) 
  • Espresso maker 

Where to Eat

El Caballito - Large, colorful restaurant with city views. Mexican and international cuisine. Buffets and à la carte dining. Breakfast, lunch, and dinner.

Grab N' Go - Restaurant offering French pastries.

Time Out - Restaurant open daily serving International cuisine.

Cafeteria Nespresso - Coffee shop open daily.

Lobby Bar - Casual lounge. Morning coffee and croissants. Appetizers and cocktails. Nightly live piano music. Open from early morning to late evening.

Nearby Things to Do

The hotel offers a heated pool with sun loungers and an artificial current available at the push of a button for "in-place" swimming. Adjacent to the pool is a fitness center with cardio equipment and free weights. Use of sauna and steam room is complimentary.

Running paths lie within the central gardens of Paseo de la Reforma, adjacent to the hotel. Chapultepec Park, 2.5 km (1.5 mi) away contains a lake where rowboats can be rented.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Spa Services

Krystal Grand Reforma Uno's Eternity SPA provides an array of therapeutic and beauty treatments, including massages, Ayurveda treatments, hydrotherapy, aromatherapy, facials, body scrubs, pedicures and manicures. The spa has a sauna, spa tub and six treatment rooms, including a room for couples.

Guests under 16 are not allowed in the spa. Advanced reservations required for massages and spa treatments.

  • Steam room in spa 
  • Number of treatment rooms 6 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 16 
  • Body treatments 
  • Facial treatments 

Accessibility

To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time ends at 11:30 PM

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Airport shuttle fee: MXN 1500 per vehicle (roundtrip)
  • Valet parking fee: MXN 125 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Krystal Reforma
  • Krystal Grand
  • Krystal Grand Reforma
  • Krystal Grand Reforma Uno
  • Krystal Grand Reforma Uno Hotel
  • Krystal Grand Reforma Uno Hotel Mexico City
  • Krystal Grand Reforma Uno Mexico City
  • Krystal Reforma
  • Krystal Reforma Uno
  • Reforma Uno
  • Melia Mexico City Reforma
  • Melia Mexico Reforma Hotel Mexico City
  • Krystal Grand Uno Hotel
  • Krystal Grand Uno

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Preferred Hotels & Resorts.

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