Hotel La Casona4.0 out of 5.0
Recent guest reviews
We really liked this place. It is a 100 year old converted house. Rooms are good, bathrooms very large and functional. Hot water and Wi fi both worked well. Breakfast was good with choice of both hot and cold. The only flaw is it can be a little difficult to find your room....the layout is a bit confusing and no elevator. We had a big, 7.2 earthquake while we were there and took us awhile to find our way down to the street. Overall good service and nice place to stay. Great part of Condesa too!
We spent several nights in La Casona and found the hotel to work well for us. First, the location in the Roma neighborhood is a great plus. The neighborhood is very cool. There are dozens of good restaurants and walks in the immediate area. It is also central to most of the major tourist destinations. We stayed in two different rooms. The first was on the small side with a standard double bed; it was just ok. The second was larger with a queen size bed; much better. This is an artsy location with tasteful but funky artwork throughout. We found the staff very helpful. The breakfasts were good with lots of choices. The place is kept very clean. The guests are friendly and a very interesting cross section of North Americans and Europeans. La Casona is not luxurious but is very appealing and comfortable place to provide a base for your visit to Mexico City.
This is a house which has been converted to a hotel. The ambience is very antique in nature. The service stinks. Staff are not bothered or perhaps not aware what customer satisfaction means. Very rude night clerk. We had ordered for a cup of coffee and a croissant a day before to be served at 6am as we had a flight to catch. Unfortunately it was not served. The restaurant at the hotel is very unhygienic. You had stray cats and dogs roaming all over the place. Multiple times we found hair in the food.None of the service staff speak English. For the rate they charge the rooms didn't even have a water heater and coffee or tea bags. Wooden floors as a result when people walk in the passage in the middle of the night, one gets easily disturbed. Will not recommend this property.
Small but cozy little inn in the Roma neighborhood. Near great food options (10 minute walk from a great Oaxacan restaurant!). If traveling in the winter rooms can get chilly but beds are warm and cozy!
We just took our family to Mexico City and stayed at La Casona for a week during Christmas. I’m not one who looks for luxury hotels (with overinflated prices and luxury I don’t need), so La Casona was perfect for us: a great location, quiet, clean rooms, very accommodating staff, large comfortable beds, and a good breakfast selection. It’s an older building with the pluses and minuses that you would expect: more charm, large bathrooms, but maybe not as many electrical outlets as you would find at a newer, more corporate hotel. We found the staff very helpful for our little needs: medical referrals, Christmas Eve dinner recommendations, taxis, etc. And we loved the location: easy walking or “Ecobici” to all points in Roma Norte, La Condesa, Reforma and Chapultepec Park.
Sadly this gorgeous hotel as an endless list of flaws. First, the receptionists are mostly rude and unprepared, they don't have any sense of costumer care or the don't simply care about the guests, and I say this because in every single request big or small they failed to succeed. Second, during our stay the hotel had some kind of construction going on and they thought it was ok to have someone hammering his soul out on a weekend at 8 in the morning, this I find inconceivable for an hotel, their priority should be the well rest of the guests. Carrying on with the noise complaints, the staff shouted in order to communicate with each other or talked in an extremely loud voice and once again this was early in the morning, needless to say that if you wanted to wake up a little late in the morning this was impossible. Carrying on the rooms were extremely cold and poorly isolated, although this is a beautiful hotel the rooms are not a great feature. The only positive thing I can say is that the restaurant staff is great and really nice, but leaving this aside our experience wasn't great at all, in my opinion this hotel is a little bit to expensive if you take in consideration the amateur service that is given.
The hotel name is true to what you find - a big house. It has lovely, simply appointed rooms. There is a living room, rooftop deck and small nooks to hideaway and read a book or just relax. The cost is reasonable enough to make it a base for a long stay, especially because it includes a lovely breakfast. The location is fantastic, walking distance to most museums, the park, and not too far from the Zocalo. Also, really good restaurants including Contramar and Lardo. We came with a large group and the staff were helpful in organizing transport and space for us to convene as needed.
We are about to spend our 3rd night at La Casona and cannot wait until we move tomorrow to another small boutique hotel. Our plan was to spend the whole week here, but as soon as we checked in it was clear that we could not stay, and last night proved it beyond a doubt. We asked for a quiet room, which lead us into trouble. Our room, on the ground floor, has virtually no light and is always cold. A lot like being in a cave. The bathroom is nice, with a jacuzzi tub, if you like that sort of thing. The bed is probably a queen and very hard. The sheets become tangled at night because they don’t actually fit the bed and are overlapped to cover. Just not comfortable. I immediately asked for a different room but was told that the hotel was full with 2 tour groups for several nights. So we have tried to make it work. Then, last night, at around midnight, loud voices startled us awake. A group of women was celebrating something with champagne and loud talk in the courtyard off of the hotel restaurant, which happens to be where our windows face. Not only our windows, several other rooms also. I put up with the noise for a while and then called the front desk to ask for the party to be moved inside the empty restaurant. The front desk clerk said that she would “ask”. I waited another 15 minutes,it was now 12:45 am. I put on a coat and shoes and walked to the front desk. The clerk shrugged and said she asked and there was nothing she could do. I walked back partway to my room and into the passage to the courtyard and asked the group to please move into the restaurant space so that we could get some sleep. Shortly after that the noise went away. A hotel has a responsibility to all of its guests to provide a reasonable environment for sleeping. To allow this group to occupy a space that impacts many guests sleep is simply irresponsible and the hotel needs to educate its staff better. It should never have agreed to that location at that late hour. I cannot recommend La Casona, which is a shame. The idea of it is lovely but the reality is very different.
I would highly recommend Hotel La Casona for anyone visiting Mexico City. It's a beautiful, historic building with friendly staff conveniently located near Chapultepec Park and La Reforma. I tend to be a light sleeper so was grateful when the hotel staff immediately agreed my request for a room change to be on the interior of the hotel, off the main street. You won't be disappointed!
We spent 1 week at this hotel located in Condesa. We were very happy with the location and the reception team was always able to help us with the taxis. It is also easily possible to walk around and to discover the neighborhood. The room was nice and clean. Simply an excellent choice for a city trip.
- Close to The Angel of Independence Monument and Monumento a los Ninos Heroes
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Colonia Roma, Hotel La Casona is within a mile (2 km) of popular sights such as The Angel of Independence Monument and Monumento a los Ninos Heroes. This 29-room, 4-star hotel has free breakfast, free in-room WiFi, and a fitness center. Castillo de Chapultepec and Parque Zoologico de Chapultepec are also near this Cuauhtemoc hotel.
Free breakfast is included with your stay. Enjoy a bite to eat at the onsite restaurant, mingle with other guests at the free daily manager's reception, or savor a meal from the comfort of your room with room service.
Hotel La Casona's 29 air-conditioned rooms provide free newspapers, safes, and ironing boards. Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Desks are also standard.
Hotel La Casona offers a fitness center, a rooftop terrace, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and free use of bicycles.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 148 reviews