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Hotel Geneve Ciudad de Mexico

3.5 out of 5.0

Recent guest reviews

The hotel is in a great location but the area is undergoing major sewer reconstruction. On a sunny day, it was very dusty. On a rainy day, it became muddy. The hotel room where I stayed on my first night (on the 5th floor in the back of the building) was a big disappointment because of the constant noise that was coming from the air conditioning system of the restaurant that was located on the ground floor of the hotel. It kept me awake the whole night. The room was too small making me feel claustrophobic. I asked to be transferred to another room in front of the hotel because of the noise level but it did not get any better because of all the construction going on outside. The staff was helpful for information. But, my overall stay in this hotel was very unpleasant and uncomfortable.

Great Hotel with great location in La Zona Rosa! Rooms are spacious with high ceilings and big bathrooms. Staff was great and very helpful! Taxi service from Hotel was top notch! Buffet breakfast was affordable and good. Would definitely stay here again!

Really enjoyed the stay here. It's smack in the middle of an entertainment and restaurant area, but very quiet inside. The Veranda garden restaurant is quite affordable and offers great food amidst singing birds and flowers. The staff are working hard to modernize the rooms in ways that preserve the past. The concierge is the most helpful you will ever find.

Road and sidewalks in front of hotel had large holes and full of mud because of construction. Sections of the sidewalk were missing other parts had large sections of mud. Receptionist wanted to charge an extra $50 at check-in taxis had to drop us off a block away because they could not get to the hotel because of the road conditions. Overall experience was terrible because of the road conditions and the sidewalks in front of and near the hotel Website had no mention of the terrible road and sidewalk conditions. Or bits had the hotel rated at a 4 out of five. If this hotel is a four out of five then what is the Saint Regis or the Sheraton? The Sheraton and the Saint Regis should be rated at five then this hotel should've been rated at 2.5. Front desk was very rude when requesting room service.

excellent time, very happy with the service, good location but wait until they fix the street if you have a rental car.

It was a very fast check in, the staff was friendly and every single spot of the hotel was clean and had a detail.

Very convenient. Will be even more so when roadworks in the Zona Rosa are concluded. Excellent restaurant.

100% recomendado, servicio al cliente inmejorable, excelente ubicación. Sin duda regresaría una y mil veces,

We opted to stay in this classic hotel rather than a contemporary one because DF is filled with so much history. It was a great choice! The interior is so beautiful and almost feels like a museum with all the showcases of items. We got stuck on the smoking floor unfortunately (not sure what happened with our booking since we specified "non") but luckily it became no issue since there wasn't any smoking smells at all. I speak Spanish fluently, but regardless everyone staff-wise was super attentive and friendly! They made arrangements for us and we had a driver named Sergio for two of the days. I would definitely come back!

Excellent location, clean, friendly staff. Food very low quality. Unhappy with expensive breakfast!!! We had breakfast at hotel first day only. We had breakfast outside the hotel even thought we had already paid for breakfast. Food is dissaponting!!!

Centrally located. Very romantic decor like the early twentieth century. TV options rather limited

We prefer to stay in historic/unique hotels which drew us to the Hotel Geneve. Overall, we had a "good" experience; there was nothing negative that happened, however, there were little quirks each day (not re-stocking bottled water; having our room cleaned very late in the day; confusion on laundry service) that by the end of our stay we couldn't say it was an exceptional experience. One recommendation is that if you plan on staying for more than one night pay the extra cost and stay in a larger room. We choose the basic room for four nights (2 adults and 1 child). The room was very small, including the bathroom, and it got very claustrophobic really quickly, which made the little quirks seem even bigger. Location was excellent - just a few blocks from the metro.

If you want to experience a piece of history while visiting Mexico City, this is the hotel to stay. Awesome and friendly staff, magnificent decorations. Located in the Zona Rosa, close by major attractions.

Close to restaurants, easy access to turistas transportation, amenities, etc

This is the second time we have stayed at this hotel. We love the location, front desk service and lobby, but the rooms and hallways are rather drab but serviceable. Problems with staff entering our room without knocking (4 times) and aggressive cleaning staff who start knocking at our door at 8:00 am and continually asking in the morning if they could clean our room (before 10:00).

The hotel was beautiful but it is located on a very busy main street (drag) and it was NOISY, LOUD AND with no airconditioning - it was important have the option to open the windows - well since they located us right above the main drag - it was TERRIBLY loud of cars honking - music blaring and tons of people partying. This could have been avoided by locating us away from the street but were not given the option. I would NOT stay here again.

The entrance is grand. So is the library, which is a fun place to hang around. The whole downstairs is wonderful. Our room was a "junior suite". Roomy enough, but the beds were soft. Fine for the kids, not so great for my old back. The ac needed attention, it was OK once they worked on it. The staff was friendly and helpful.

Central location. Every convenience available. Helpful and courteous staff. Half hour to airport. Clean and safe. Room OK. Beautiful antique decorum.

Great experience in this Museum - Hotel, excellent ubication, nice restaurant and bar

Made an trip to Mexico City for a family emergency. Made the booking without much forethought. Was pleased by the accommodations and friendly staff and value for money spent. Lots of interesting stuff nearby within walking distance.

Londres 130 Mexico City DF

Hotel highlights

  • Walking distance to The Angel of Independence Monument and U.S. Embassy
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Colonia Juarez, Hotel Geneve Ciudad de Mexico is within a 10-minute walk of popular sights such as The Angel of Independence Monument and U.S. Embassy. This 3.5-star hotel has 226 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi. It's in central Cuauhtemoc and also a short walk from Biblioteca Benjamin Franklin and Cuauhtemoc Monument.


Dining

In addition to a restaurant onsite, there is also a sports bar where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

Hotel Geneve Ciudad de Mexico's 226 rooms are air-conditioned and provide minibars, espresso makers, and free bottled water. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and desks.


Property features

Guests staying at Hotel Geneve Ciudad de Mexico enjoy access to a full-service spa, a fitness center, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 1000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 2 meeting rooms, and a conference center.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 4

Suite (de Epoca)

King 1 | Sleeps 2

Guest reviews for Hotel Geneve Ciudad de Mexico

Everyone (16) Business (15) Couples (25) Family (18) Other (21) Friends (11)
2

great location in zona rosa.

Everyone

The hotel is in a great location but the area is undergoing major sewer reconstruction. On a sunny day, it was very dusty. On a rainy day, it became muddy. The hotel room where I stayed on my first night (on the 5th floor in the back of the building) was a big disappointment because of the constant noise that was coming from the air conditioning system of the restaurant that was located on the ground floor of the hotel. It kept me awake the whole night. The room was too small making me feel claustrophobic. I asked to be transferred to another room in front of the hotel because of the noise level but it did not get any better because of all the construction going on outside. The staff was helpful for information. But, my overall stay in this hotel was very unpleasant and uncomfortable.

By , from Los Angeles on Aug 29, 2017

Review comment responded on Aug 31, 2017

THank you for giving us this feedback, be sure that proper action are taken. Sincerely

5

great hotel, great location!

Everyone

Great Hotel with great location in La Zona Rosa! Rooms are spacious with high ceilings and big bathrooms. Staff was great and very helpful! Taxi service from Hotel was top notch! Buffet breakfast was affordable and good. Would definitely stay here again!

By on Aug 3, 2017

Review comment responded on Aug 31, 2017

Thank you for your feedback, we are truly glad that you enjoyed your stay, we will be waiting for you again, consider this hotel your home always. Sincerely

5

amazing grand hotel - a trip to the golden age.

Everyone

Really enjoyed the stay here. It's smack in the middle of an entertainment and restaurant area, but very quiet inside. The Veranda garden restaurant is quite affordable and offers great food amidst singing birds and flowers. The staff are working hard to modernize the rooms in ways that preserve the past. The concierge is the most helpful you will ever find.

By , from Portland, Oregon on Jul 20, 2017

Review comment responded on Jul 26, 2017

Thank you very much for your feedback, we value the time to write about us. Thank you

3

taxi could not drop off at hotel

Everyone

Road and sidewalks in front of hotel had large holes and full of mud because of construction. Sections of the sidewalk were missing other parts had large sections of mud. Receptionist wanted to charge an extra $50 at check-in taxis had to drop us off a block away because they could not get to the hotel because of the road conditions. Overall experience was terrible because of the road conditions and the sidewalks in front of and near the hotel Website had no mention of the terrible road and sidewalk conditions. Or bits had the hotel rated at a 4 out of five. If this hotel is a four out of five then what is the Saint Regis or the Sheraton? The Sheraton and the Saint Regis should be rated at five then this hotel should've been rated at 2.5. Front desk was very rude when requesting room service.

By , from Orange County California ( suburb of Los Angeles) on Jul 7, 2017

Review comment responded on Jul 17, 2017

We are sorry that the Zona Rosa is being under a mayor renewal, as far of our front street it should be finish this week. THanks

5

very nice

Couples

excellent time, very happy with the service, good location but wait until they fix the street if you have a rental car.

By on Jul 3, 2017

Review comment responded on Jul 17, 2017

THank you very much for your review, the street has to be finished at the end of this week it will look great. THanks

5

nice hotel in the heart of zona rosa

Everyone

It was a very fast check in, the staff was friendly and every single spot of the hotel was clean and had a detail.

By , from Illinois on May 30, 2017

Review comment responded on Jun 1, 2017

Dear David, Thanks for your stay and review. We are glad to know that our performance covered your expectations. Sincerely

4

zona rosa classic

Everyone

Very convenient. Will be even more so when roadworks in the Zona Rosa are concluded. Excellent restaurant.

By on Apr 16, 2017

Review comment responded on Apr 24, 2017

Dear guest, We appreciate your stay at Hotel Geneve Mexico City. As you mentioned it will be great to have finished the works in our front street. Hope to see you soon. Cordially

5

great hotel with so much history and glamour

Everyone

We opted to stay in this classic hotel rather than a contemporary one because DF is filled with so much history. It was a great choice! The interior is so beautiful and almost feels like a museum with all the showcases of items. We got stuck on the smoking floor unfortunately (not sure what happened with our booking since we specified "non") but luckily it became no issue since there wasn't any smoking smells at all. I speak Spanish fluently, but regardless everyone staff-wise was super attentive and friendly! They made arrangements for us and we had a driver named Sergio for two of the days. I would definitely come back!

By , from New York, NY on Jan 31, 2017

Review comment responded on Feb 25, 2017

We appreciate your comments and will work hard to improve our services. Thank you and wish to host you for next occassions

4

unhappy with expensive breakfast!!!

Everyone

Excellent location, clean, friendly staff. Food very low quality. Unhappy with expensive breakfast!!! We had breakfast at hotel first day only. We had breakfast outside the hotel even thought we had already paid for breakfast. Food is dissaponting!!!

By on Dec 22, 2016

5
Everyone

Centrally located. Very romantic decor like the early twentieth century. TV options rather limited

By on Dec 11, 2016