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Crowne Plaza Hotel de México

4.0 out of 5.0

Recent guest reviews

Booked two rooms for a family of 6. The rooms were spacious, comfortable, clean, and the hotel itself was very nice. But the outstanding customer service was most impressive. The location is near several restrauants and markets so it was easy access to get a snack and necessities. And the view from the 7th floor was impressive. Highly recommend this place and will book here again in the future.

I loved the location. Staff is very friendly, brakefast is delicious the device is great!! I will go back every opportunity.

It's located to near by World trade center. So, you can find various amenity.

The location is ok and the hotel conditions in general are good enough. But it looks like a very old fashion hotel in all aspects. The room is equipped with several devices that don't work good. The TV freezes in some channels. The gym is not good in terms of air ventilation. The food I tried wasn't as good as I was expecting.

The staff was very nice and the location is great. The amenities are good, as well

it did not meet my expectations it has old furniture uses carpet so it is not totally clean

excellent place to stay very clean and comfortable to travel with your family

The Crown Plaza de Mexico was amazingly located to the Pepsi WTC, at a five minute walk if that, the staff was amazingly nice, the rooms no complaints, Emmanuel, Louis and the ladies went out of their way to make us comfortable and we're incredibly accommodating, you made our stay incredible, simply amazing and Un forgettable.....Loius were grear, thank you...Emmanuel, thank you for moving us, greally appreciated, we had a wonderful stay and a great experince,,we highly recommend The Crown Plaza to anyone....

I have stayed at this hotel a few times and the room's carpet was never cleaned. Hand towels have been reduced to 1 per day. Room refrigerator (minibar) did not cool properly. Loud music could be heard until very late in the evening on a Friday night. Service at the Italian restaurant was very slow and bad. Will not stay there again.

Good experience, except for the check. In. The rest was wondeful, the room was spacious amd comfy

Room was to small, the Tv was on top of a cabinet in the left corner and to high to change the channels with the remote. no hair conditioner was supplied. Hotel is good for business.

very well located, good food, just a little expensive

The Crowne Plaza WTC is very well located if you have business in the area. It is very well appointed and has all the things you'd desire in a good business hotel. Nevertheless, it is expensive. Being the best hotel in the area they charge almost as much as luxury hotels in the Polanco area which are a notch above.

The Crowne Plaza Hotel is excellent in every respect. The service is without fault, the food is good, there is a gym and the rooms are lovely and spacious. The staff were all particularly gracious and helpful. The main attraction of the hotel is being near the World Trade Centre Conference Location. People simply hoidaying in Mexico City might prefer a more central location, but apart from that it is superb. JM/London, England

The location is excellent, walking distace to offices ad great restaurants. Easy access to major avenues and freeways.

[...]

[...] was completely unorganized in booking our hotel they didn't send the hotel the booking information until a night before arrival that know the hotel charged my credit card an extra $750.00 dollars.plus the shuttle service [...] requested was horrible if you can even call it shuttle service they picked us up in a random small economy car and took 3 long hours to take us to the hotel I wish I could get those 75.00 dollars back for that horrible service.plus the driver tried to charge me an extra fee once it left us at the hotel,I guess the only positive thing I could say is the hotel staff was great and the hotel was beautiful.but I will never book threw [...]again I should of just stuck with [...].

Good location, lot's of restaurants in the area. Rooms are very nice, big. Will return

Room options

Standard Room

Full 1 | King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Bathtub

King 1 | Sleeps 2

Room, 1 King Bed, Bathtub

King 1 | Sleeps 2

Room, 2 Double Beds, Bathtub

Full 2 | Sleeps 4

Guest reviews for Crowne Plaza Hotel de México

Everyone (2) Business (11) Couples (2) Family (3)
5

comfortable clean stay

Everyone

Booked two rooms for a family of 6. The rooms were spacious, comfortable, clean, and the hotel itself was very nice. But the outstanding customer service was most impressive. The location is near several restrauants and markets so it was easy access to get a snack and necessities. And the view from the 7th floor was impressive. Highly recommend this place and will book here again in the future.

By , from California on Apr 23, 2017

Review comment responded on Jun 15, 2017

Dear Vanessa, thank you for writing us, we hope you'll come back soon. Let us impress you again. Regards.

5

very nice hotel close to everything and convinient

Everyone

I loved the location. Staff is very friendly, brakefast is delicious the device is great!! I will go back every opportunity.

By on Feb 21, 2017

4

it's comfortable hotel & good environment.

Families

It's located to near by World trade center. So, you can find various amenity.

By , from guatemala on Aug 6, 2016

Review comment responded on Aug 18, 2016

Dear guest, thank you for sharing your thoughts in this forum. We regret the room was not up to your expectation. We would like to kindly invite you to visit us again, we have a wide range of room types and surely we may offer something you will enjoy. We look forward to another occasion to serve you in the near future.

3

crowne plaza mexico df

BusinessTravelers

The location is ok and the hotel conditions in general are good enough. But it looks like a very old fashion hotel in all aspects. The room is equipped with several devices that don't work good. The TV freezes in some channels. The gym is not good in terms of air ventilation. The food I tried wasn't as good as I was expecting.

By on Nov 13, 2015

4

great location

BusinessTravelers

The staff was very nice and the location is great. The amenities are good, as well

By on Aug 12, 2015

2

just for business

BusinessTravelers

it did not meet my expectations it has old furniture uses carpet so it is not totally clean

By on Jun 13, 2015

5

family trip

Families

excellent place to stay very clean and comfortable to travel with your family

By on Mar 1, 2015

5

vacation

Families

The Crown Plaza de Mexico was amazingly located to the Pepsi WTC, at a five minute walk if that, the staff was amazingly nice, the rooms no complaints, Emmanuel, Louis and the ladies went out of their way to make us comfortable and we're incredibly accommodating, you made our stay incredible, simply amazing and Un forgettable.....Loius were grear, thank you...Emmanuel, thank you for moving us, greally appreciated, we had a wonderful stay and a great experince,,we highly recommend The Crown Plaza to anyone....

By on Jan 26, 2015

3

business trip to world trade center

BusinessTravelers

I have stayed at this hotel a few times and the room's carpet was never cleaned. Hand towels have been reduced to 1 per day. Room refrigerator (minibar) did not cool properly. Loud music could be heard until very late in the evening on a Friday night. Service at the Italian restaurant was very slow and bad. Will not stay there again.

By on May 19, 2014

4

very good but a bit expensive

BusinessTravelers

Good experience, except for the check. In. The rest was wondeful, the room was spacious amd comfy

By on Mar 24, 2014