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Best Western Hotel Crystal

3.0 out of 5.0

Recent guest reviews

We spent 3 nights at the Hotel Crystal while visiting Nancy. The hotel is well located near the train station and also easy walking distance to the Place de Stanislas and other tourist sites. The room was well decorated and roomy. The bathroom had a nice shower. The bed and pillows were very comfortable. The breakfast buffet was expensive at 14 euros, but the choices were very good. It was enough to keep us going without needing a large lunch. There is also a bar where they will make you a drink if you ask for one. The staff was very helpful and friendly, both at reception and in the breakfast room. It is a busy hotel, greeting both tourists and business travelers.

Excellent friendly and helpful service from reception staff. Our room was brightly decorated. Everything was very clean. Had a great night's sleep, bed very comfortable. Breakfast was one of the best I have had in France or anywhere. Fantastic location for seeing the beautiful city of Nancy, can thoroughly recommend this hotel

Friends recommended this hotel and it was a good tip. Our room on the second floor was large by French standards, with big windows that open. The toilet was behind a separate door from the sink/shower and the ventilation was poor; a bit of a minus. We did not eat breakfast at the hotel; there's a fine little cafe at the end of the block. Another time I would ask for a room on a higher floor, or one that does not face the square, which was noisy enough at night to be a disturbance. Front desk staff were consistently cheerful and friendly.

We opted for this place because of the affordable rate and we weren't disappointed. Location is good, central yet quiet. Our room was on the small side but clean and modern. The bed was not huge either but quite good. Staff was very friendly and breakfast was really good by French standards.

We spent several nights here while attending a conference in Nancy. The hotel is a short walk from the train station, which was perfect for us as we had a very early departure to Paris at the end of our stay. Our room was very comfortable, overlooking the front entrance; it was surprisingly quiet despite being next to the elevator, and we slept very well throughout our stay. The bathroom was very nice (toilet and sink in a separate room), with a tub and shower combo, and lovely big towels. The hotel staff did respect the environmental policy intermittently, though our towels were taken and replaced after the first couple of days. Front desk staff were helpful and efficient throughout. I had some laundry done, which to my astonishment was returned after about 3 hours, though 24 hours was given as the normal expectation. The wifi was barely adequate in our second-floor room, but I had a far better connection on the ground floor (there is comfortable seating near the minimalist business centre). Breakfast (very good) is served from 6:30 a.m., a nice touch that allowed us to take advantage of breakfast before leaving to catch our 7:16 a.m. TGV to Paris-Est. Highly recommended!

This is better than a 3 star hotel. Fantastic location 5 minutes from the railway station and an easy 7 minute walk to the beautiful Stanistlas Square. Plenty of good resaraunts around. Our room was the basic room but really good for European hotel. Also had window that could be opened. Very helpful front desk team that gave us some solid local advice. Great staff and the hotel was very quiet and extremely clean. Breakfast is really good and the room well run. - good value breakfast.

I upgraded to superior room. A superbly comfy bed, quiet, beautiful TV, superb toiletries, a large wardrobe with shelves, really nothing to criticise. And the little touch of news in your language before breakfast! A smallish breakfast room and there could also be a sink in the toilet, but then throw the bathrobes and slippers in, and it would absolutely be a 5 star experience :) The warm-yourself food is a bit overpriced for the experience, but hey, if you are hungry and dead tired, that's an option. But there are restaurants nearby, so youd' really have to be dead tired for that. Quiet, spotless, boutique-y, ideally located, lovely staff.

I'd just decided to give Crystal 5 out of 5 when I came to check out! Then it went to 4. First the good things. Well located, friendly arrival, excellent breakfast, decent room. The breakfast staff even remembered our room number and what hot drinks we took. Bravo! So why did they lose a point? Our booking form said they had taken our payment when we booked. (We don't remember it was several months ago) But when we checked out we were told we hadn't yet paid. So we had to pay there and then. I won't know the truth of that until we get home and check our credit card statement. Unsettling though, and it reminded me that when I booked I'd mailed the hotel asking for their best rate. I didn't get a reply for a few days so l booked anyway on line. When they finally e mailed me, they quoted a rate higher than their 'on line' rate, which is a bit naughty. That apart, we enjoyed our stay. Things just need to be crystal clear!

This was our second stay at the hotel and it won't be our last. Aside from the fantastic location, close to restaurants, shops and a great food market on the nearby square, our superior room was tastefully appointed, spacious and overlooked a church. Thanks to double glazed windows, there was no outside noise. There are a limited number of indoor parking spaces but we had no problem finding a place to park on the street just around the corner. The front desk staff was friendly, and the breakfast offered lots of good options. Recommend!

This is one of those hotels where "good" is the perfect score and I see most people think the same. It is nice and clean with comfortable rooms and a decent breakfast. Service is good also. It's a nice walk down to the main square. Perfect for a night in Nancy !

5 Rue Chanzy Nancy Meurthe-et-Moselle

Hotel highlights

  • Walking distance to Musee des Beaux-arts and Place Stanislas
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Business center

Located in Nancy City Centre, Best Western Hotel Crystal is within a 10-minute walk of popular sights such as Musee des Beaux-arts and Place Stanislas. This 58-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center. It's in central Nancy and also a short walk from Congress Center Jean Prouve and Musee Aquarium de Nancy.


For your convenience, a buffet breakfast is served each morning for a fee. Quench your thirst with a drink at the bar/lounge.


All 58 air-conditioned rooms provide safes and desks. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.

Property features

At Best Western Hotel Crystal, guests have access to free WiFi in public areas, a business center, and a computer station. Limited parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 558 reviews