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Best Western Hotel Crystal

3.0 out of 5.0

Recent guest reviews

This is better than a 3 star hotel. Fantastic location 5 minutes from the railway station and an easy 7 minute walk to the beautiful Stanistlas Square. Plenty of good resaraunts around. Our room was the basic room but really good for European hotel. Also had window that could be opened. Very helpful front desk team that gave us some solid local advice. Great staff and the hotel was very quiet and extremely clean. Breakfast is really good and the room well run. - good value breakfast.

I upgraded to superior room. A superbly comfy bed, quiet, beautiful TV, superb toiletries, a large wardrobe with shelves, really nothing to criticise. And the little touch of news in your language before breakfast! A smallish breakfast room and there could also be a sink in the toilet, but then throw the bathrobes and slippers in, and it would absolutely be a 5 star experience :) The warm-yourself food is a bit overpriced for the experience, but hey, if you are hungry and dead tired, that's an option. But there are restaurants nearby, so youd' really have to be dead tired for that. Quiet, spotless, boutique-y, ideally located, lovely staff.

I'd just decided to give Crystal 5 out of 5 when I came to check out! Then it went to 4. First the good things. Well located, friendly arrival, excellent breakfast, decent room. The breakfast staff even remembered our room number and what hot drinks we took. Bravo! So why did they lose a point? Our booking form said they had taken our payment when we booked. (We don't remember it was several months ago) But when we checked out we were told we hadn't yet paid. So we had to pay there and then. I won't know the truth of that until we get home and check our credit card statement. Unsettling though, and it reminded me that when I booked I'd mailed the hotel asking for their best rate. I didn't get a reply for a few days so l booked anyway on line. When they finally e mailed me, they quoted a rate higher than their 'on line' rate, which is a bit naughty. That apart, we enjoyed our stay. Things just need to be crystal clear!

This was our second stay at the hotel and it won't be our last. Aside from the fantastic location, close to restaurants, shops and a great food market on the nearby square, our superior room was tastefully appointed, spacious and overlooked a church. Thanks to double glazed windows, there was no outside noise. There are a limited number of indoor parking spaces but we had no problem finding a place to park on the street just around the corner. The front desk staff was friendly, and the breakfast offered lots of good options. Recommend!

This is one of those hotels where "good" is the perfect score and I see most people think the same. It is nice and clean with comfortable rooms and a decent breakfast. Service is good also. It's a nice walk down to the main square. Perfect for a night in Nancy !

I was so happy when we came to this hotel! It truly was what I think of when I think of a best western.----Good size rooms, modern, clean, nice bathroom. We had a great night in the hotel. The staff was amazing. The woman who checked us in was friendly and helpful. She gave us directions and dinner recommendations. What was really amazing about this hotel was the day we checked out. We drove away and had a problem with our rental car. They were able to help us and even act as a go between translating for us on the phone. They were SO NICE about everything.... They are a full service customer oriented hotel! I would stay there again!

This is a good looking hotel from the outside but inside the rooms is a different story. The room was very tiny and not enough room to open our big suitcases. The bathroom was very old and the hair dryer from the 70,s the aircon struggled through the night. On a positive the staff were exceptional in organising a car park and providing detailed instructions on the best spot to watch the square lights. Would only recommend for service.

This is an Hotel hidden away in the back streets but only a short walk from the main Stanislas Square and the excellent restaurant area. The staff were so kind and very helpful, we had booked a standard room which as they were quite quiet they upgraded to a room overlooking a small square. The facilities were excellent and the assistance offered exemplary. The room was clean and well organised with tea, coffee and a kettle available, this meant one can have a cup of something hot without stirring out of the room. The prices were very reasonable so all in all a good experience!

On a road trip we only had one night in Nancy, but were very pleased with Hotel Crystal. Upon arrival we were greeted by charming staff who should be congratulated on their welcome! We were able to reserve parking there, so the car was off the road and locked in a very secure garage. Our room was adequate, slightly eccentric in layout and design, but clean, quiet and comfortable. Breakfast appeared rather expensive so we found a nearby cafe which is not a problem. Would stay again.

Near everything really. 5 minutes to the main Stanislas Square. Don't miss the light show there every evening in summer 10.45pm - spectacular. I have seen many light shows on buildings in Europe this was probably the best. Very Nice hotel, the front desk staff are excellent, in particular Anna-Sophie, so helpful and smiley all the time. Gave some very useful information and was always at hand if you needed any suggestions. A real asset to the hotel. Hotel parking is nearby but you must reserve as there are not many spaces. We got a nice upgraded room which was really nice. Breakfast was included in our rate, if it wasn't id recommend going to a cafe as the choice is limited. We had 3 nights in Nancy, 2 is all you would need to see most things comfortabley but we just relaxed lots. Nearby Mets would also be worth an overnight stay. Internet is very slow - at least on the third floor. So much so i used my data package most of the time in the hotel. I would stay in this hotel again when back in Nancy.

5 Rue Chanzy Nancy Meurthe-et-Moselle

Hotel highlights

  • Walking distance to Musee des Beaux-arts and Place Stanislas
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Business center

Best Western Hotel Crystal places you within a 10-minute stroll of popular attractions such as Musee des Beaux-arts and Place Stanislas. This 58-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center. It's in central Nancy and also a short walk from Congress Center Jean Prouve and Musee Aquarium de Nancy.


Dining

For your convenience, a buffet breakfast is served each morning for a fee. Quench your thirst with a drink at the bar/lounge.


Rooms

All 58 air-conditioned rooms provide safes and desks. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

At Best Western Hotel Crystal, guests have access to free WiFi in public areas, a business center, and a computer station. Limited parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.

Room options

Comfort Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Superior Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Superior Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Junior Suite, Multiple Beds, Non Smoking

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 508 reviews