- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe location was perfect - right on the malecon. The facility was very clean. The room maid was excellent. Unfortunately, our air conditioner malfunctioned. Water was running out, down the wall , wetting the bed and creating a large puddle on the floor. The room maid immediately changed the bed and mopped up the water. She was wonderful. The front desk solved our problem by turning the A/C off and not repairing it the entire time we stayed there. We asked a couple of times but were told that the technician had not come yet. We were not offered another room nor compensation for not having a A/C.The room was very stuffy and musty smelling. We were able to leave the balcony door open when we were there but not at night.