- Disliked: Cleanliness, staff & service, amenities
Rather disappointed. Room : Roomy but very basic. King size bed was uncomfortably hard. and pillows too soft. No blanket, just the bed cover. No side lamps for reading, only ceiling lights. A small lamp was provided on request. Amenities : No toiletries to speak off, no coffee pot, no refrigerator, only 2 towels, no wash cloth, no glass to brush teeth. Shower's hot water lasts about 1 1/2 minutes. (Need to soap, turn it off, and quickly rinse !) Small safe was provided on request. Hotel itself : location far from downtown, (about 1/2 hr),hard to find, at least at first. I would suggest to send foreign guests prior to arrival a map to explain how to get there from the airport. A plus is that it's easy access to Progreso, the beach town north of Merida. There's nothing within walking distance. No restaurant or shops, just a XOXO. Hotel itself and the restaurant were clean. Parking in front. Small shopping center is to be found about 3-4 km from the hotel. Restaurant : Decent food from breakfast to dinner at decent prices. Free breakfast : again, extremely basic. Corn flakes, donut style pastries, coffee and a couple of fruit choices. Pool : nice, clean, lounge chairs available & a couple hammocks under the eave. A plus, NO music. Nice and quiet. Cleaning service : Again, VERY basic...and only if you ask... With this review i tried to be fair, and point out the and - of the hotel according to my experience.