Hotel Club Sur Menorca3.0 out of 5.0
Recent guest reviews
We booked this hotel on the Saturday before we flew out on Monday. I wish I had read TripAdvisor first. On arrival we were given our room straight away and it was only 11am so good start, paid government tax €26 for both of us for 4 nights. Room was very nice, clean,bright fridge, air conditioning hair dryer. Sofa and two beds pushed together. Nice view of the swimming pool which is lovely. Sunbeds were plentiful but the usual idiots putting towels on before the crack of dawn. Areas for children to play football and a nice swing park on the grass area. If you take a walk around you find another pool area very quiet and another park. The staff were mostly friendly. You get free entry to the splash park opposite which looked good.Also there is a bus stop outside going to Mahon,market day Tuesday and Saturday. From Mahon bus station you can get a bus to anywhere. The all inclusive drink was the worst I have EVER tasted ( for the past 10 years we’ve been lucky enough to go away at least 4 times a year) the only drink drinkable was the beer, all off the spirits we tried were like paint stripper. Even the soft drinks were awful, sweet and flat. You get every drink in a plastic cup ( very environmentally unfriendly) it didn’t matter what time of day. Ops sorry coffee was ok. In the restaurant which smelt vile it’s the usual free for all but they do have an adult only area, with children in😲. And I’m sorry to say again but the worst food we’ve had from a tui/ Thomsom hotel. The food was cold or very like warm, tasteless ,unappetising and I just couldn’t eat it, I did have breakfast because you can’t really go wrong with toast. I would be happy with a salad but you couldn’t even make a full one as some days no cucumber ,beetroot ,onion,carrots only lettuce and tomatoes which mostly had something on top like tuna. I did talk to the holiday rep and was told to ask the chef to make me something else. I didn’t feel comfortable doing this so we ate out every day The only place you get a proper glass or cup is in the restaurant. . So to sum it up LOVELY hotel but not food or drink.
If your looking for a cheap family holiday then i would recommend this hotel. Stayed there with my wife and our 9 month old and didn't have any problems what so ever. We went for a week in May and had a great time. The weather at this time was ok (5 out of 7 were sunny) but we managed to entertain ourselves when it was to cold to lie by the pool. That leads me onto the entertainment team. Each member of the entertainment team were very good individually. Friendly, personable and always up to have a chat. The entertainment programme was the complete opposite. The day to day activities included 1 game in the morning (usually table tennis or darts) followed by a poorly crafted Cocktail game ( catch a ball in cup). After a 3 hour break, the team returned and carried out the one afternoon activity which was either water-polo or football ( 5 a side game) on an area which was too small for a kids game let alone adults. The kids club looked good however i cannot comment as did not have children of age to attend. If you get bored easily (like me) and want some games and sports to join in with then i would recommend, stay some where else. The food was good and always had a different selection available. although some of the combinations were funky, they tasted nice and always cooked properly. The restaurant wasn't the largest but always found a table and high chair available. The room was basic but always slept well with minimal noise. My view is that a rrom on holiday is somewhere to shower and sleep so as long as its got a bed and shower you cant go wrong. All in all the hotel was clean, friendly staff and not far from the beach (shuttle available every hour) however the entertainment needs a serious re-jig!!
There was good and bad about the holiday. The good .... the staff, Were very nice (bar one) always spoke, especially to the kids. Very pleasant people. The water park was right next door but the noise wasn’t obvious. The hotel pools and surrounding areas were kept clean and always cleaned every morning. The bad .... the rooms, very basic, 3 small shelves and hanging for 10 garments. the beds, like sleeping on concrete. The food, although some people said they liked it, we were very disappointed with the selection. Strange mix of foods at times. Sick of eating chips now. There was a rowdy crowd but think management must of had words as the next day they were silent. All inclusive stopped sharp at 11pm, if you wanted to stay up later and have a drink, then make sure you get stocked up. The shutters came down and most of the lights were turned off. Although the inside was up to date and smart, it definitely can’t be classed as 4*, 3 at best. Although you are only going to use your room for sleeping and changing you would expect a little more comfort. Only one chair in the room when there are two people. Sit on the bed against the wall and the bed moves because it’s on wheels. Unable to rate the sleep quality but I give it a 1, the location is a 4 and also the service
This is the first hotel review I have done and figured as I always read them I should probably write one. We have just returned this week from the Hotel Sur Menorca where we spent a week all inclusive. booked with jet2 - our first experience with them. Hotel was always clean and tidy as was the restaurant and pool, play area and hotel grounds. Most Staff were always pleasant and went out of their way to speak to the children. Especially Jose on the restaurant entrance - every single meal he smiled and was polite, he chatted to the children about various things and taught them some Spanish. The food itself was fine, but we have had better options before but for higher star hotels. For a 3 star it was as expected and we always found something to eat (healthy and not so healthy). The show cooking was a good selection - always something different, roast beef and gravy, gammon and pineapple, fish, lamb chops, chicken. Drinks were self serve in restaurant and kids liked getting there own. We purchased a bottle of Robinsons blackcurrant from the shop and just used that with the water available as they weren't keen on the cordial on offer. When we arrived we were in a higher floor room which had 2 bedrooms and a pull out sofa in living area. We like many other families struggle to accommodate us all in one room without interconnecting which not every one does. I wasn't happy with our location so requested a low floor - we were moved within half an hour to a great room which was much better located for us and on the ground floor. Brian from reception helped me move cases and was very helpful. The entertainments team for the hotel was called 'animation' and all were fabulous. Knew the childrens names, encouraged the adults to join in volleyball/bowls/football and other activities they provided. Those that could be bothered to join in that is. The kids club is not as a high standard as others we have used no signing in or out, so I personally felt more comfortable putting my lounger near the top small quiet pool outside the kids hut so I could tell them I was outside. We weren't intending on using the club at all but the kids wanted to go. They painted, drew and played games, had face painted and met new friends. Also had a small pool which they played in near the kids hut. Mini Disco was a hit every evening with the kids ( ours are aged 9(b), 7(g) and 5 (g/b) year old twins) they also had a kids football competition at the same time as the disco so if like some of ours they would prefer that its a good option. Play park is good and kept ours busy, apparently its new this year. It had an outdoor stage which put on some brilliant entertainment. Singers and magicians (who were both pretty impressive) along with a Disney show which kept the kids happy (if your expecting the real mickey mouse, you should maybe go to paris though). Splash Park was good, but disappointed it was salt water. Kids weren't that pleased when they swallowed it. But soon learnt. Free bus every hour from the hotel till 6pm to the beach (punta prima) which was great. Beach itself was small but kids had a wonderful time and the sea was so clear. Saw some jellyfish (which we moved) crabs and fish which were an added bonus. Overall the only thing I would improve would be offering a better selection of poolside snacks and day time ice creams on the all inclusive but this is a 3* remember. Great family time had and wonderful people met, other families and Camilla, Paolo and all the animation team made the trip. The photos which were taken around the hotel of us as a family and the children were of excellent quality and we purchased some to bring home. (optional). The hotel had several nationalities staying there Spanish, Italian, French, Russian but majority English. Punta Prima is a very small town so if you are looking for something bigger head elsewhere but if like us you want to try and relax with the kids then don't hesitate. Cannot comment on Sant Lluis as we only drove through it. JET2 as a company were brilliant and any issues we had with seating on the plane was swiftly resolved. flight was smooth and staff friendly and helpful. Overall we had a brilliant time. :)
Just back from this hotel after family holiday. The food here was for the most part inedible along with the watered down drinks served in cheap plastic tumblers and near non existent entertainment at night. We actually had to go and buy a pack of cards so we had something to fill the time until bedtime. Apart from an ABBA night the entertainment was diabolical!! The staff were mostly rude and never smiled or went out of their way to help at any time apart from the one guy on the door to the restaurant who was the only one who ever made any effort to connect with the guests. The hotel itself was fine, kept very clean but totally ruined by all of the above. Definitely won’t be back here that’s for sure!!!
I don't know what the moaners were expecting from this hotel. its a 3 star at a 3 star price. the food was fine, better than expected actually, the room was clean and cleaned every day. I'm disabled and was immediately moved to a larger wheelchair friendly room. every single member of staff were friendly and couldn't do enough for us. we did pop over to the bar next door (la bolera) when we felt like, nice to have a change. we took our grandson, 9, he loved the water park, there every day bar a visit to Mahon. the bus was 5 Euros for the 3 of us. well worth a visit, had lovely tapas down a tiny street. al in all a great holiday, no its not the Ritz but its not meant to be. you go and enjoy ,it's a kids paradise. it is indeed "worth every penny"
We travelled as a family of five during half term, two adults and three children (ages 14, 13, 4). Considering this is a 3* hotel we thought it offered excellent value for money. We were allocated twin interconnecting rooms. Huge but basic rooms with great space for us all, plenty of wardrobe space, 2 balconies, 2 bathrooms (one with a bath in as requested) and space to store 5 suitcases without tripping over them all week! The room was always cleaned well and any issues we did have (no plug for bath, daughter getting locked in bathroom!) were resolved immediately by reception staff. The restaurant in the hotel could get very busy at times, but we always managed to find a table for the 5 of us. There isn't a huge variety of food on offer and sometimes the combinations were a bit odd, however I'm allergic to fish and vegetarian and still managed to eat fairly well all week. The children all ate well too; our 4 year old loves fish so she was very happy, older daughter loved the desserts and son loved the English brekkies! Hubby also said the meats that were on offer during the show cooking were really well done. Drinks were self service, the usual 3 wines, San Miguel on tap and fizzy and soft drinks/water for the kids. We spent most of our week at the waterpark-to have this included in our holiday was what made it for us! The salt water isn't that nice if you swallow it, however none of our kids noticed it enough to let it bother them! Goggles aren't allowed and I had to take my hair clip out when riding the slides. Drinks are included but you pay for snacks/lunch. (We ate there a couple of days as it was quite cheap and offered a change from the hotel restaurant) You were always guaranteed to get a sunbed and if you were near the 'baby' section, other families were on hand to keep an eye on bags etc. We did spend a couple of days around the main hotel pool and were always able to get 5 beds together-I'm not sure in the height of summer what it would be like though as it's quite a small area so I imagine would get very busy and quite cramped. Inflatables, balls and water guns are all allowed in the pools. We did sadly encounter a large family intimidating people by playing rather roughly in the baby pool (using foul language, throwing buckets of water over other people's toddlers/small children, deliberately squirting people reading with water guns etc) the lifeguard was very good at stopping this behaviour and being on hand to keep an eye overall. The hotel is quite isolated and it's a good 20/30 minute walk down to the main area of Punta Prima (which is very small-we did the walk once and then didn't feel the need to do it again!) however we thought there was plenty for children to do. A playground, table tennis, pool tables, grass area for football, LOTS of one euro 'tat' machines that all of our three loved! A shop in reception selling the usual souvenirs and the paper for hubby! On an evening a mini shop opened beside the playground selling sweets, novelty toys, nachos etc... Our 4 year old loved the mini disco each night and often was keen to watch the evening entertainment too. There was the usual mix-disney shows, magic acts, singers, groups, karaoke etc... All good fun if you didn't take it too seriously. We were there for the UEFA champions league final which was shown in the bar area and staff did tell us that they would have the World Cup games on too. The bar could get very busy, often huge queues snaked round the tables. The bar didn't offer as much on the AI as some hotels we've been too (there was only one cocktail on offer-'cocktail of the day' and no cava). Snacks from here were also quite limited, between 11-12pm and 3-4pm only. Usually mushroom pizza, hot dog or a toastie (but you didn't get a choice, you got what you were given!) no ice creams/milkshakes/slushes for kids (the ice cream vending machine was broken the whole time we were there) However the kids weren't too bothered and we were quite happy drinking beer/wine. Overall we had a fabulous holiday here, all staff were friendly (we found a hola, gracias, por favour went a long way!) the kids LOVED the waterpark, made lots of friends and thought it was the best holiday ever. Happy kids=happy parents! :-)
We were a party of 5 adults and three children. We found the hotel very clean. Good value for money as you get free access to the water park which is just over the other side of the hotel car park. We experienced no problems in the hotel. We enjoyed the food we had and experienced no problems at the bar. The hotel pool is lovely. There is also a small play area for the children. We would return here. We hired a car for three days to travel around the beautiful island of Menorca.
When you arrive at this hotel your heart will sink a bit. It looks a bit dated. However it is very clean and the staff are very good from the cleaners to the animation team. The pool at the hotel is good and the selling point of this hotel is access to the waterpark which is across the car park from the front door, Compared to other all inclusive hotels I've experienced the food offering was limited in choice of offering. However the food offered was generally good and I had no complaints. Now the bad bit. In the evening there is only one small bar. You generally have to que in a line to be served. The choice is very poor and no cocktails. They will not even make a cocktail if you offered to pay for it. My wife asked for an irish Coffee and was refused. She then ordered a white coffee and a whiskey. The coffee came in a paper cup and the whiskey in a plastic disposable glass. All drinks even in the evening are served in disposable plastic cups and glasses. This might be ok at a football match but not in a hotel. Given I paid 40 odd euros for an environmental tax and used endless single use plastics seemed a joke.The whole bar experience forced you to leave the hotel and go to the pub next door. The evening entertaiment was very poor (apart from an ABBA tribute band). People with young families are generally tied to the hotel in the evening and rely on this entertainment and bar service. If this was your time you be gutted.
Grab a cuppa! We stayed for 1 week during the May half term. We were a “party” of 11 comprising 6 adults & 5 children aged 5 to 10 years. My family of 4 stayed in a premium suite, these are situated away from the main hotel (see attached view from the room). We arrived an hour and a half before check in (check in is at 2pm) & 2 out of our 3 rooms booked were ready, check in was very thorough which meant it took some time, I imagine at busy times this could be frustrating. Our suite was great; 2 bedrooms, 2 bathrooms, living area, dining table & chairs & small kitchenette with fridge. Our balcony had an amazing view of the sea. Air conditioning worked in every room & we had free wifi - you do have to continually log in but it works well. The suite was modern and very clean, we had our room swept, beds made and towels changed every day. If you needed anything extra a quick call to reception & it was sorted straight away. There was a large main pool with sectioned off shallow pool & behind the premium suites was another larger shallow pool. We never had a problem getting sun beds, there was always plenty at 9:30-10am (we always got 6 together). The animation crew appeared twice a day to organise activities by or in the pool, they played music for a couple of hours in the morning & in the afternoon, we would have preferred the music to be played all day. You have access to the Splash Park & again sun beds are plentiful, even if it looked like no sun beds were available there were plenty stacked up that you could move. All inclusive drinks are available at the Splash Park but any food had to be paid for. The Splash Park was great, lots of shallow water and smaller slides for younger children & then bigger slides for children over 120cm and adults. The water is salt water and can be unpleasant if you get a mouthful but this didn’t stop my 7 years old daughter from 5 hours of pretty much non stop slides!!! It’s a great addition to the hotel and I would say pulls the hotels overall review up. The hotel has one restaurant for all meals & can get quite busy during the first hour of the evening and on a couple of occasions we had to wait for a table to be free. Overall the restaurant was very clean and the food plentiful and re-stocked quickly. We found there was a big variety of food available. At breakfast you had choices of sliced meats & cheeses, yogurts, fruit, cereal, bread, boiled, fried & on occasion scrambled eggs, sausages, potatoes, cooked tomatoes, cereals and a variety of condiments, dried fruits & biscuits. There were self serve drink machines, I enjoyed the coffee but it wasn’t to everyones taste and we found the fruit juices tasted artificial and strong so would add water to dilute them. At lunch and dinner there was always a wide variety of foods to choose from; rice and pasta dishes, always chips & potatoes. Many vegetable options like vegetable stew, asparagus (sooo yummy), green beans, sweetcorn & pickled vegetables. There was a salad bar that always looked fresh. Quiche, vegetable pie, chicken, venison stew (the meat just fell apart), pork loin, spring rolls, meat balls, always a fish option, pizza mushrooms and much more. There was a kids section that served items like chips, chicken nuggets, fish fingers, meatballs & rice. There was always fruit, ice cream and a selection of cakes to choose from. On at least 3 occasions there was a show cooking & one night they were serving cheese and crackers. I couldn’t fault the food and it was the one thing I was worried about after reading reviews prior to our holiday. You could also help yourself to water, fizzy pop, san miguel & wine (red, white & rose). There is a snack bar that opened twice a day 11-12pm & 3-4pm and the options were limited to one or 2 choices and these were mainly cheese & ham toastie, hot dog, hamburger, pizza and smoothie. Limited to 2 per person. The hotel has 2 bars; the main one opens at 10:30am-11pm where you can get a selection of all inclusive drinks, you could also purchase crisps and large bottles of water at an extra cost. The 2nd bar is located inside the lounge and opens at 11:15pm and all drinks have to be bought and from what I could see it was all branded alcohol. There was a maximum 4 drinks served per person rule. There was evening entertainment that took place inside the lounge area on an evening, it started with a kids disco followed by an act of some sort. On our first evening the kids disco was on the stage outside but then every other evening was held inside?! It was ok, the kids seemed to enjoy it. Outside by the stage there was a shop that opened on an evening selling a wide variety of children's novelty sweets and cheap toys, the kids loved it but it meant dipping into our money every evening, also there were some machines by the pool that cost 1 euro to get some cheap crappy toy or other, again the kids loved it?! There was a new park situated by the outdoor stage which the kids loved and on an evening would become over run with unsupervised children, forget mosquitoes (which were plentiful) it was the buzzing of kids hyped up on sugar running around having the time of their lives you had to watch for, they were no bother but it definitely wasn’t peaceful. Overall the hotel was very clean and well kept, there was some maintenance work going on around and about and a few cordoned off areas but nothing to bother anyone. I would like to give this hotel more stars but the one thing stopping me is the cost for the holiday versus the return. The hotel and grounds is not equipped for an all inclusive customer, it’s too small! There is one bar that had huge queues that went through the seating area, one restaurant that became full on an evening, the entertainment took place indoors where there wasn’t enough seating and you had to walk through it to access the toilets and reception. The hotel has a huge number of children staying but not enough to keep them entertained on an evening so they would run about the hotel grounds. And lastly the all inclusive was quite restrictive offering no ice creams but many products at an additional price. The resort is very sleepy, if you turn left out of the hotel carpark you with find a restaurant/Sports bar within walking distance. There is a free mini bus on the hour that takes you to Punta Prima Beach, here you will find a handful of restaurants, supermarkets, gift shops & a pharmacy. We ate out twice down in Punta Prima & highly recommend a visit. We didn’t visit the beach itself but the views were lovely. A taxi costs 7 euros 20 & that’s standard, shame really as the meter says 3 euros 20 but the taxi drivers were always adamant that the cost to & from the hotel were strictly 7.20. We had a great holiday with no huge complaints, would we return? Probably not, but this would be more to do with the fact with we tend to go self catering & make use of the resort.
- Free breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of Cala Biniancolla, Hotel Club Sur Menorca is within a mile (2 km) of Punta Prima Beach. This 3-star hotel welcomes guests with 252 rooms and conveniences like a water park, an outdoor pool, and free self parking. Also close to this Sant Lluis hotel are Illa de l'Aire and Cala Torret.
Free breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
All of Hotel Club Sur Menorca's 252 rooms are air-conditioned and have an array of amenities, including balconies, safes, and phones. Guests can expect to find TVs with satellite channels.
Guests of Hotel Club Sur Menorca enjoy a water park, an outdoor pool, and a children's pool. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and laundry facilities.
Reviews from Trip Advisor
71.0% of guests recommend this hotelTotal of 1739 reviews