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Hotel Club Sur Menorca

3.0 out of 5.0

Recent guest reviews

We arrived home today from a week at the Sur Minorca, I don't usually write reviews, but due to recent bad press , I felt the need. We went for a week ,myself and my partner, daughter , grandkids x2 ( boys 7 & 10) mother in law ( in her 70's) and our niece ( early 20's), this is not " our usual holiday" normally 4-5* in carribean , Costa Rica etc. If you are expecting a forgotten 4-5 * gem at a discount price you'll be sadly disapointed, but our motto is , go with an open mind , don't believe all reviews and a holiday is what you make it. The hotel was clean , well maintained and all the staff were friendly. Our room was basic, a bed, balcony ,small bathroom ( yes the shower wasn't the biggest , I'm 6'1 and 17 stone and I coped easily) , we stayed in the main hotel which we were happy with ,as, most people said its just for sleeping in.

We stayed here june 14th -21st as a group of 9. 4 adults and 5 children and we had a great week. Lovely clean hotel staff very pleasant and helpful. Food was always hot and a good selection even on kids buffet. It did get a bit repetative after few days but arent all AI holidays. Never had to wait for a table or que at the bar all week. Waterpark is really good and very clean played good music throghout day, drinks are included in all inclusive package. Hotel pool was clean there were daily activities like volley ball and scuba diving all free of charge. Great music played all day which is quite loud but never bothered us. The only bad thing i can say is the entertainment its over at the water park mini disco starts at 8 i personally thought it was the worst disco i have ever experienced same made up songs every night but the 5 kids enjoyed seeing horsey !!! Someone dressed as a horse !! Then the adult entertainment was hit and miss one night was a tribute to grease we were so excited but it was awful spanish reps miming to a grease cd didnt even have a microphone. The four tops tribute band were good and the disney show was fantastic for the kids. But the rep shows were the worst i have ever seen but it didnt spoil our holiday we just went for a walk down to the beach when we knew what entertainment wax on. Punta prima has few restaurants and shops and lovely beach there is a free bus every hour from hotel but only 10-15 munute walk away. Overall lovely holiday lovely hotel great waterpark just entertainment could do with a overhall. I would definetley return xx

I think the only positive to this holiday was the free water park that was next door. We spent most days here as it was more relaxing than the pool area as it was very cramped and not the nicest area. Drinks are limited and you can't have a large coke if you request one due to the set 'cup sizes' which I found crazy. Instead of two pints of coke, we has to have 4 small cokes. Made no sense. Restaurant wasn't very clean and food was boring and repetitive and often cold. All in all - a cheap holiday which wasn't worth the money. The sun and water park was only positives about our stay here.

We stayed here from the 2nd to 16th June on an all inclusive basis. We found it to be a lovely hotel, I travelled with my husband and 11 year old daughter. We found the food good, and certainly didn't starve! A small negative is the snack bar is only open for 30 minutes and there is no choice it is just one item, quite often it's hamburgers. A large positive is it's san Miguel on tap which my husband was delighted about! Ice creams were only available in the restaurant at lunch and tea. The splashpark was a massive hit for us, and we went most days. Their isn't much around the hotel, and the hotel offers a free bus into Punta prima every hour, which was good. There is a bus stop just outside the hotel and we got the bus to Mahon a few times, which was about €1.70 per person. For us the biggest negative was the entertainment, out of the two weeks there was only 1 night that it was any good, which was when they had a boy band tribute act on. Mainly it's the entertainment staff, which is like watching the best of the worst of britains got talent! But all in all a good holiday

Term time holiday. 6 n 7 yrs old and adults loved the water park, clean, fun and great staff, felt really well looked after and safe whilst remaining fun. Rooms clean with comfortable beds a great shower (yes a little small but no trouble for us) and ok air con. Reception was a little hit n miss but always polite. Food was absolutely lovely....was concerned after reading reviews but it really was great (not available all the time but more than enough for us- see photo for food times). On site pool was lovely (some sunbeds were a bit broken) . Area is very quite so don't come here for a party holiday. It is lights out at 11pm but this was lovely for us. Beaches are small but beautiful formed. Didn't use the kids clubs much as under 8s activities were a bit babyish for my two and I couldn't get them out the water park anyway. Beer may have been a little watered down but there is lots of other options and it still tasted good and ment you could drink more 😂. Entertainment was better some nights than others but the kids had a blast which ment we could have drinks and a chat. All in all great family holiday - as with all things it's about what is important to you and what your used to but it was a great choice for us 😁

Arrived back yesterday from a week all inclusive with my daughter, cousin and her daughter. We got a great deal with First Choice (booked 6 weeks before). Firstly I'd like to say that the hotel is lovely, clean, recently refurbished rooms with showers, TV & hairdriers, well maintained gardens, friendly staff and helpful manager. Food was very good and plentiful - for lunch and dinner there was always a good selection of salads, breads, at least one fish dish and two or 3 meat dishes, vegetarian selection, paella or other rice dish, pasta, and sometimes steak, chicken and even langoustines from the grill. Desserts were cakes, flans, ice cream and always loads of fresh fruit - strawberries, melon, cherries, peaches, plums, apricots, bananas, pineapple etc. A nice touch was the children's buffet - again with several choices and plastic plates and cutlery so they could help themselves. Drinks were self service at meal times - beer, red, white or rose wine, and soft drinks or water. Breakfasts were also great - cold meats, cheeses, yoghurt, cereal selection, breads and croissant, toast, jams and honey or chocolate spread, fresh fruit again and of course the Full English - eggs, bacon, beans, sausages, mushrooms, fried bread or hash browns etc. tea, coffee and juices. There were snacks 3 times a day for just half an hour - toasties, burgers, hot dogs etc. The hotel is well situated - only about 20 minutes from the airport, has a free hourly shuttle bus to lovely Punta Prima beach (2 sun loungers & a parasol hire for 15 Euros per day) 5 minutes away, & has a bus stop right outside so you can get into Mahon for 1.70 Euros. Now for the downside. This is not a hotel for anyone wanting a bit of peace! Being in term time we hadn't expected so many children of all ages. The main pool is average size and sun loungers are very close together. The pool was soon crowded with large floats, kids jumping in the pool and throwing balls etc. (There is a lifeguard on duty but although there was a sign saying no diving, they didn't stop it.) Loud music pumps out from 10am till 11pm (the bar is next to the pool). The entertainment team arrive several times a day for games in the pool and shout out over microphones. To find a bit of space we headed over to the Splash water park just across the road which was included in our package. This has only been opened a year or two and is lovely & more spacious. In general it was quieter but on some days, whole hordes of local children come on school trips for the morning! With regards to entertainment we were disappointed. The brochure advertise quizzes and bingo but these never took place. Every evening at 8pm there was a kids mini disco on a stage in the middle of the water park. It seemed the same each evening and went on for an hour. Then came the "adults" time, but this often didn't start until 9.45pm. The first night was a Four Tops tribute band which were good, although the acoustics aren't great. But the rest of the shows were really poor and we couldn't hear what the entertainment staff were saying most of the time as the sound quality was so bad. Amidst all this the scores of children were running wild around the park, throwing balls on strings (the latest craze!) and wrapping them around peoples legs or nearly tripping them up or hitting them on the head, & shooting darts out of toy guns etc. We gave up after a few evenings and played cards in the hotel lounge. Of course the hotel cannot be held responsible for how children are allowed to behave, and there were some pretty bad instances during our week there. One couple were so drunk they had difficulty looking after their 4 month old baby. Another family let their toddler wander away from them and he walked past us in the dining room and wee'd in the corner! But the worst case was when my 23 year old daughter & myself came back from the Splash park at 9.45pm and found a little girl aged about 3 wandering about by herself looking for a toilet. She had left the Splash park on her own, crossed the road and walked into the hotel. She then went to the lift, pressed the button and got in on her own. I managed to alert the receptionist who was great and ran up the stairs and got her out of the lift, carried her back down to reception where she and another member of staff tried to talk to her. I believe she was German and just managed to give them her name. They then had to go back to the water park to find her parents. I dread to think what could have happened to her had we not spotted her and alerted staff! As I said a lot of this is not a reflection on the hotel but the guests. It is such a shame as it could have been lovely. I would suggest they had another pool in a quieter area of the garden with no music for people who want to escape the mayhem. Some other entertainment such as the advertised bingo or quizzes would be great, & better air conditioning in the dining room and lounge which were so hot. We did enjoy our week in Minorca, but only by escaping to local beaches a few days. We visited Binibequer, Punta Prima, Biniancolla and had a wander around Mahon with a lovely one hour boat trip around the harbour for 12.5 Euros each. The weather was amazing - so hot and clear blue skies all week. It is a beautiful island but if I go back it would be to a villa or somewhere more relaxing!

I was a little unsure of where to take my 2 children on holiday as it was the first time doing it alone. We made friends for life here but not sure if I would go back!! The staff were lovely and it was clean it certainly wasn't worse than a 3 star but wasn't better either!! The food and entertainment were a let down for me but my children loved it all from start to finish. The water park is incredible but tbh they were happiest by the main pool in the hotel. The food is very basic and repetitive but a lot of all inclusive resorts are especially as only 3 star. The evening entertainment is shocking and the main bar shuts at 11 fair enough turn the music off but to ask us to stop laughing is ridiculous!!! Overall we had an amazing week menorca is a beautiful island and we made a new family so we left happy x

Arrived home on the 22nd June 2017 from staying at this hotel for one week all inclusive for 2 adults and 2 children (8&6). Arrived late in the evening around midnight and they had arranged food for us which was nice, just breads cheese ham etc but it was enough at that time. Checked into the room was clean but quite small and we were overlooking the car park to the splash park, balcony very small no way the 4 of us would be able to sit out plus only 2 chairs! However, it was quiet and after speaking to other guests who were staying over the restaurant/bar area we were happy! Rooms- they were cleaned every day and fresh towels given if you wanted them. Hotel staff- were friendly on the whole, few moody looking faces but then they seem to work all day everyday so not sure id be too happy either. Jose on the restaurant door taking your room numbers is an asset to the hotel he is charming, friendly and interactive with the children had them laughing and learning Spanish at every meal time. The hotel manager was also very helpful when we asked about going to Mahon for the day he provided maps bus times tickets for glass bottom boat Trip etc he was full of useful information. Food- to be honest we found the food good, there was always a good selection even for my 2 fussy eaters! We never went hungry, only used the snack bar once as we missed lunch as at the beach and we had hotdogs but my daughter is veggie so they provided her with a cheese toastie which was good. Drinks - this was a down fall I thought as if you don't drink fizzy drinks then there is no real option. I'm sick of Fanta and coke to be honest and kids just wanted squash or juice but the orange juice and pineapple juice tasted strange so we had to buy bottled water. Alcohol options were fine though. Splash park- best part of the holiday we went everyday kids loved it and so did we. Slides were fab and a good mix for all ages my youngest isn't adventurous with slides but she was happy on the little ones and in the pirate ship and lazy river while the eldest went on everything. Life guards appeared to be on the ball and many times we saw them help the younger kids get out of the slide pools. Loads of sunbeds available, free drinks with the all inclusive and one day we decided to eat here as we missed lunch after a trip to the beach and it's very cheap around €13 for 2 burger meals and 2 kids meals. Area- surrounding area is nice but very quiet and not really much to do. We went to punta prima a few times (walked and caught the free bus) and went for a walk down son ganxo we got a taxi to binibeque beach which is gorgeous and we went to Mahon for the day bus was €1.70 each, each way. We went on the glass bottom boat which kids enjoyed and only cost around €30 for us all. Entertainment- we didn't get involved with day time entertainment but at night it was a let down kids disco (8-830) every night was same routine same songs etc my two didn't like it at all. This needs improvement in my opinion as we felt lost in the evening as not much to do. Overall- we enjoyed our holiday and kids were sad to leave. They want to come back here again for the splash park but I don't think we would return only because of location and not much to do (not the hotel) but we would come back to menorca again as it's a beautiful island.

Before booking this hotel, ask yourself what do you want from the break! My wife and I wanted a week in the sun spent recharging the batteries by the pool with the kids fully enjoying themselves...This is exactly what we got from the holiday. Our daughters are 11 & 7 and all they wanted to do for the week was spend as much time in Splash World as they could and that is what we done from 10:00AM - 18:00PM every day - We were able to relax in a lovely clean surrounding with the kids having the time of their lives. We booked the holiday on the 27th May and arrived in Punta Prima on the 14th June and left on the 21st June. We gave Thompsons our budget and holiday criteria, we got exactly what we wanted in both family fun and budget. Hotel The hotel is small and very clean...There's a nice small reception area and then two lounge areas where you can receive their free WIFI **This is very hard to gain connection** 1 x Main Pool with baby area (Very hard to get a space around the pool, that wasn't an issue as we spent all of our time in Splash World, there's plenty of space there at all times). Music is played at the hotels main pool all day until 11:30PM which I didn't really agree with as it's a family hotel but that didn't affect us as our room was not directly above it. Some people did complain as their children struggled to sleep...The evening entertainment is over at Splash World and to be honest I didn't understand why that bar didn't stay open until 11:30 and the outside hotel bar close at 22:30 - Perhaps the hotel could look at doing that? 1 x Baby pool with Kids club and Park 1 x Outside pool bar 1 x Restaurant - Indoor and out door seating (Outdoor area quite small) 1 x Shop 1 x Gym You can eat and drink at Splash World too...All drinks are inclusive but the food has to be paid for...We ate in Splash World 3 times over the week and it never cost us more than 20 euros a time and the food is good there. Alternatively you can return to the main restaurant between 12:30 and 14:30 to eat. Breakfast is served 08:00 - 10:30 Lunch is served 12:30 - 14:30 Dinner is served at 19:00 - 21:30 The food in the restaurant was great...I was a little apprehensive to the food as I read a lot of negative reviews on this site but honestly we didn't go hungry once! Breakfast had a choice of - Full English, Cereal, Yogurts, Croissants, Fresh Fruit etc.. Lunch had a variance of choice but mainly Fresh Salad, Chips, Meats, Fish and a selection of desserts. Dinner had a great choice of food - Soup of the day for starters, Amazing Fresh Salads including Lettuce, Tomatoes, Olives, Pickles, Cheese and Fish. There was always a selection of meats Pork, Roast Veal, Chicken Cooked in different Styles, Mushrooms cooked in various ways...There was always a different rice dish on every night Spanish Style, Chinese Style, Cheese Risotto etc... Some nights also had fresh food cooked for example King Prawns done on an open grill, Pork, Veal Etc...We especially enjoyed Saturday night where there was a huge selection of Cheeses from around the world enjoyed with a nice glass of Red Wine. We normally ate a little later as the restaurant was always very full between 19:00 and 20:00 - The outside are was small too, it would of been nice to sit out there more than what we did. Snack bar is open 11:00 - 11:30 ** 15:00-15:30** 22:00-22:30 - The snack bar serves either Cheese and Ham toasties, Hamburgers or Hotdogs but only ever one choice at a time and snacks are limited to two per person Drinks available at bars - Soft drinks Fanta Orange, Fanta Lemon, Kids Cocktails, Coke, Sprite, Water, Tea, Coffee and Hot Chocolate - Large bottles of water had a charge of 1 Euro Alcoholic drinks - San Miguel on draught, Decent Red and White wine and local spirits included in the all inclusive Splash World This place is amazing for adults and children...6 large slides, 2 smaller slides a pirate ship, Lazy river, 5 or 6 pools - The place was great! It is worth mentioning that the Lifeguards at Splash World are fantastic there were always at least 8 - 10 on duty at all times and they took there jobs very seriously...They were incredible at dealing with the large number of people in the park There are two shops inside Splash World too, our children spent a fortune there! **TIP** As the hotel rooms are not huge and the shower enclosures quite tight, my wife and children got their evening showers in the huge, clean, empty changing rooms provided in Splash World...They got out of the pool at about 17:20 and headed off to get showered and dried hair etc there rather than in the room. Entertainment Kids mini disco was at 20:00 - 20:30 followed by the ''Adult Entertainment'' this was quite poor but aren't they always on holiday...? Rooms The rooms were just a simple plain white room with balcony...I stayed in the main hotel and quite small and not cleaned daily...I think our bedding was changed twice even though we left the ''Please make our room up sign on the door'' again not the end of the world but it would be nice to have your room made up daily as on holiday it's nice to have a nice crisp bed to climb into. The hotel walkways are dated with poor décor and carpet but again this wasn't what we paid for and the children didn't take a blind bit of notice...If I went into the hotel expecting 5***** luxury I would of had a much more been kidding myself. As mentioned earlier...Ask yourself, what do you want from the break...? If you want to chill out, relax, children to be happy with nice food and drink on a budget book here and you won't be disappointed...If you're looking for 5***** accommodation with not many children at the hotel look elsewhere, or you could pay extra and stay in a Premier Suite or Villa style apartment. PS - I would of liked to see more staff smiling and been more interactive...Daniela in the outdoor dining area had a beaming smile all of the time and was always very courteous, more staff should try to be like her :) Also I liked the fact hat the hotel had reps there advising about skin care in the sun at certain times on certain days...We purchased some After Sun cream from them for 20 Euros, you may think this is expensive but it is great stuff...We checked the price online once we got home and it's more expensive from the internet...It just shows that the hotel cared for you and the family.

Just arrived home yesterday-this was third visit to this hotel. Some of the bad reviews given are so unreasonable I was wondering if it was the same hotel!The rooms are clean and comfortable,and ours were cleaned each day by the same friendly lady.the restaurant is open 8to 10.30 in the morning,12.30 to 2.30 lunchtime and 7till 9.30 in the evening,so can people who are in the hotel not manage their time so they get all they want to eat at those times without the need for a snack bar open all day long?The snacks available at 3-3.30 and 10-10.30 were pretty basic but surely it's meant to just tide you over between meals anyhow.The pool gets very busy but we went over to the water park every day ,always loads of sunbeds there so you can get away from the crowds.Such a bonus having the water park,we loved just sitting in the jacuzzi or floating round the lazy river.Entertainment was the worst bit,the only decent evening was a Four Tops tribute band -hearing people sing badly at karaoke is entertaining only to their families.Some reviews said you had to be in bed by 11.Not sure where they get that from,the all inclusive bar shuts at 11 but we stayed up till way past that -just make sure you get a few extra drinks before 11.If you want drinks after 11,you have to pay at bar inside and this is common in inclusive hotels.Shuttle bus to punta prima gets busy but the driver will come back if you don't all get on.We preferred to walk as it's only 15/20 mins . All in all we had a lovely holiday,as long as we kept away from the minority mouthy guests !

Carrer dels Equinoccis, s/n Sant Lluis Menorca

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Punta Prima Beach, Hotel Club Sur Menorca is within 3 miles (5 km) of Museo Etnologico Molí de Dalt. This 3-star hotel welcomes guests with 252 rooms and conveniences like a water park, an outdoor pool, and free self parking. Also close to this Sant Lluis hotel are Illa de l'Aire Lighthouse and Es Calo Blanc.


Dining

Free breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.


Rooms

All of Hotel Club Sur Menorca's 252 rooms are air-conditioned and have an array of amenities, including balconies, safes, and phones. Guests can expect to find TVs with satellite channels.


Property features

Guests of Hotel Club Sur Menorca enjoy a water park, an outdoor pool, and a children's pool. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and laundry facilities.

Room options

Double Room

Full 1 | Sleeps 2

Double Room (2 adults + 1 child)

Twin 3 | Sleeps 3

Triple Room (for 3 adults)

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 1559 reviews