Apartamentos Roc Lago Park3.0 out of 5.0
Recent guest reviews
We stayed as a family of 3. We booked through Hotel.com. 100% we would stay again and we will. We arrived at midnight and I had an issue with the room. It smelt bad. It was explained that this was the 1st time the room had been used this season. We asked to move and this was immediately done by the very helpful Maria from France on the front desk. Thank you Maria. We were place in the apartments over the road from the main block. No problems. If I break it down.... Rooms 3/5. A bit dated and no double beds on the complex apparently. They have everything you need and I have no complaints. Maids. 5/5 rooms cleaned every day. Thank you. Very professional. Grounds 4/5 the ground staff work very hard to keep the grounds in an attractive condition. Well done. Animation. 5/5. They do a very professional job with the limited resources available to them. Thank you to all especially Ferni. Food??? We never used the restaurant as we ate out every day self catering. Pool3/5 warm enough. Very clean. No life guard but then we don’t take our eyes off of our child anyway. Unlike some who let a couple of kids spoil it a little. Some of the sun beds have cracked ribs. Can pinch you skin. There was never an issue getting a sunbed. Really refreshing. People being sensible. A first!!! Security 2/5 This is an open complex so anyone can walk in off the street. We had our towels stolen overnight from outside our room. I wouldn’t blame the hotel for that. Just some people’s greed. We had a great stay and met some great people. Thank you. See you soon.
Currently staying here and although it’s nice appartments and great location Staffing issues seem to be a problem !! Just been down to breakfast with my two year old No bowls !! No knifes !! No spoons!! The bloke cooking is never there to serve always in the back so by the time you have waited your other food is cold . We had to sit at a dirty table that was never cleared and stacked high with dirty pots . Maid service is very poor no fresh bedding all week And only two towels per day even though there is three of us I can live without the appartment been cleaned all week but I do like fresh towels everyday I don’t think it’s a lot to ask and even though my daughter is 2 surely she deserves a towl !!! Believe it or not we do wash her daily !!! The food is nice here but like I say crap service Not the staffs fault they are all nice and obviously try hard Clearly a high up manager issues with not enough staff !!! Stayed here before and loved it This time I will make me think before returning again !!
My husband and I went here last year. I was happy with the hotel then however there were sone issues this year. Firstly the wardrobes stunk of mould and mildew. The shower was rusty and the ceiling was awful and filthy. I was bitten by night, only in bed though. I was waking up itching. I now have bites all over my head. The toaster was broken, switched it on and it tripped the lights in the whole block. Tried telling reception but because if the limited English they didn't get it, so we took the toaster to them to explain. They said they would send someone to repair it and maybe find a new toaster. Hours later we returned to the room to find no one had bothered with the electric. So food in the fridge was warm and had to be thrown out. Back to reception we went and explained. Also demanded a new toaster- how can you be self catering without self catering equipment. They did give us free dinner because of the food we threw away so that was decent. The other issue is everytime the maids came they left our door unlocked! Every single time. Talk about security. We didn't have free water park access because we booked with the hotel and not with a tour operator so that was a disappointment. Pool was clean, water was a lovely temperature and the pool area was lovely. Pool toilets were cleaner than the rooms. In all it was a bit disappointing but there was nothing that would stop me returning again to be fair. On a side note - the food they gave us was lovely. It was a self serve, and in my experience self serve food in a hotel is rushed and substandard. Here there is less choice, but much much higher quality, which is better. It was so tasty, really lovely food. If your travelling as an adult with no kids, request the flora park. It's across the road from the main hotel. Much quieter and relaxing there.
Great week spent at this hotel, apartments clean and very spacious swimming area brilliant especially the entertainment team had some great games of water polo. The water park was great well worth trying out especially as it was in with the price of the holiday.
Clean and spacious rooms, although during the stay i ave asked twice for a kettle and never got it for some reason.. other than that it is a great location, close to the city centre and to the main beach, couldnt really ask for more! ;)
This was a wonderful vacation and the first time my children have been abroad, and they absolutly loved it...the entertainment was superb and kept all 3 of my children busy and not saying boring...which my eldest normally does...the food lots of selection for breakfast and dinner even my picky eaters were satisfied...would really recommend this Roc Logo apartments...defintly will be going back next year...
This was our second stay here & must admit it wasn’t the best, we had to ask reception to clean our room on several occasions we were told they weren’t fully staffed so cleaning & changing of towels would be every 3rd day not good enough when you have children. I felt the hotel weren’t ready to accommodate guests & we still getting thing ready for the season which isn’t good enough when you are paying good money.
Stayed here for week in May very clean and spacious rooms were cleaned every day staff were very helpful to as for entertainer he was fantastic and funny lovely guy good worker fantastic with children he was fantastic with my nephew plenty activities for children and adults highly recommend staying here
We have been going to Roc Lago for 8 years and love it every year! This year was no different. All the staff are fantastic, especially Isma and Stanka! They are very welcoming and nothing is too much trouble. Thank you for another great holiday. See you next year!
Location is perfect overlooking a picturesque harbour and directly above a row of restaurant/bars. Some of which are amongst the best rated on the Island. In fact, Everything you need for a lovely quiet holiday is on your doorstep. The Waterpark (which was included for free in our package) was a 5 min walk. We would've utilised this 3 times but it was closed on the Saturday. The second time we took our own supplies and spent a grand total of 1.50e for a sun lounger. Great to pass a few cheap hours of fun! As other reviews have said Isma the entertainment guy is a brilliant, hard working infectious character. My kids loved him as did most. Always trying his best to keep everyone entertained. Food was decent too with plenty to choose from at both breakfast and evening meal. We went half board (not so good for the waistline. Supermarket over the road is cheap as chips to stock up the fridge. Apartments are well maintained by hard working cleaning team. In fact I couldn't find fault with any of the staff from reception to cleaning Things I'd recommend to do are; see a sunset from the rocks close to the lighthouse - spectacular! went on a 4hr boat trip with my daughter - boat sets off 1 min from the hotel and takes in 13 of the beaches on the south of the island. classic bar - a recommendation of isma - great guy who runs it and cheaper than than the others. Nice Mixture of nationalities Dutch, English, German, French, Finnish and brazilian! All mixed well together thanks to Isma's and his activities. See you again soon
- Free WiFi in public areas
- Free parking
- Onsite dining
- 2 outdoor pools
Apartamentos Roc Lago Park places you within a short walk of Aquarock Waterpark and within a mile (2 km) of Cap d'Artrutx Lighthouse. This 200-room, 3-star apartment welcomes guests with 2 outdoor pools, a restaurant, and free self parking. Also close to this Ciutadella de Menorca apartment are Cala Parejals and Poblat de Son Catlar.
This apartment serves as home to a gastropub, along with a buffet restaurant that specializes in international cuisine. You can sip a beverage at the 3 coffee shops/cafés. Start your day off with buffet breakfast, available for a fee.
The 200 air-conditioned apartments feature kitchens and balconies or patios, and there's space to spread out with sitting areas. Guests can expect WiFi and plasma TVs with satellite channels. Sofa beds, coffee makers, and phones are other standard amenities.
Guests staying at Apartamentos Roc Lago Park enjoy access to 2 outdoor pools, a children's pool, and an outdoor tennis court. You can take advantage of free parking, along with an area shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this family-friendly apartment include free WiFi in public areas, a free kid's club, and an arcade/game room.
Reviews from Trip Advisor
54.0% of guests recommend this hotelTotal of 808 reviews