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3.7 / 5Good
1,047 reviews


  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available


What's nearby

  • Popular Location
    King Fahad Gate
    3 min walk
  • Popular Location
    Abraj Al-Bait Towers
    7 min walk
  • Popular Location
    Well of Zamzam
    8 min drive

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    About this area


    In the city center and near a train station, Hotel Pullman ZamZam Makkah is in an area with good shopping. Kaaba and Great Mosque of Mecca are notable landmarks, and travelers looking to shop may want to visit Makkah Mall.

    Popular Location

    What's nearby

    • King Fahad Gate - 3 min walk
    • Abraj Al-Bait Towers - 7 min walk
    • Great Mosque of Mecca - 18 min walk
    • Kaaba - 18 min walk
    • Well of Zamzam - 8 min drive

    Getting around

    • Jeddah (JED-King Abdulaziz Intl.) - 75 min drive


    • Al Zahra – Serves breakfast, lunch, and dinner.
    • Al Yasmine – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
    • Tea Garden – Coffee shop offering international cuisine. Serves light fare. Open 24 hours.

    About this property

    Hotel Pullman ZamZam Makkah

    Along with 2 restaurants, this hotel has a coffee shop/café and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, 24-hour room service, and concierge services are onsite. All 1315 rooms provide free WiFi and free wired Internet, flat-screen TVs with satellite channels, and conveniences like dining areas and sitting areas. Other amenities available to guests include Select Comfort beds, 24-hour room service, and minibars.

    Property amenities


    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi

    Parking and transportation

    Valet parking: SAR 200 per day
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SAR 90.00 per person
    2 restaurants and 1 coffee shop/café
    24-hour room service

    Things to do

    Shopping mall

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Rollaway/extra beds (surcharge)
    Separate dining area
    Snack bar/deli


    ATM/banking services
    Free newspapers in lobby

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Turndown service

    Languages spoken


    Business services

    Computer station
    Meeting rooms


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel


    Designated smoking areas

    Room amenities


    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Egyptian cotton sheets
    Free cribs/infant beds
    Premium bedding
    Rollaway/extra beds (surcharge)
    Select Comfort bed


    Bathtub or shower
    Free toiletries
    Hair dryer


    32-inch flat-screen TV
    Premium channels
    Satellite channels

    Food and drink

    Dining room


    Connecting rooms available
    Iron/ironing board (on request)
    Separate sitting area
    Turndown service
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


      Not very friendly if you are not an Arab!!!

      On arrival we were not greeted in a style which we were expecting! The Male Arab receptionist was extremely Miserable, he informed me that I did not book a room even when I showed him the confirmation on my phone, he then called the reservation dept and handed the phone over to me to speak to him by myself. Eventually the reservationist found my booking and apologised for the inconvenience caused! I did receive the free upgrade for my troubles! The hotel was not up to my exceptions. The only positive remark I would make is that their resturant Manager was very kind and friendly and the chambermaids were also very nice. However the front desk team were a massive let down. The hotel looks very old and tired! And could do with new furniture, TV, etc. I will not be staying at this hotel again! It’s a no way a 5 star deluxe! I would give it maybe a 3 star! Also if you are in a rush to go to the Haraam, you would have to take the lift to the Haraam level, then walk through a very busy shopping centre, down the bridge, and then eventually you will be on the forecourt of the Masjid! To save time and to be treated with respect, please stay at the Hilton suites! That is where I will be staying next time I am going to Makkah In shaa Allah.

      Stayed 7 nights in Jan 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      thank you


      Stayed 4 nights in Feb 2020


      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      2 star hotel charge 5 star price. Faust were broken. Bad house keeping. Very old and not maintain property. Lights were not working.

      Stayed 6 nights in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Memorable best place in the world

      Stayed 3 nights in Feb 2020


      • Liked: Staff & service

      Carpet needs to be replaced, room smells. It looked like the rooms haven’t been used in months

      Stayed 7 nights in Feb 2020

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