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Recent guest reviews

It was a very beautifull place.

We had to move rooms as the thermostat was broken, The refrigerator needed replacing. They did let us move rooms and that room had a worse refrigerator, they did bring us a new one. The staff was great. the grounds and pools were well maintained. As far as the drinks, nothing top shelf, but if you like beer, margarita's & pina colodas, you'll be fine. The rooms new refurbishing Lots of choices in Mazatlan, dont know if I would stay here again though.

Good

Had such a horrible experience at Rui Emerald with receptionist Maria and night security Gamaliel at the sports bar. Maria told me I did not have to stay there that I had other options. She told me if I needed something to go out of my room and go get it . Therefore I left Rui Emerald and checked in at Star Palace and they were wonderful. Alberto bartender at the discoteque was courteous respectful went out of his way to help us a true professional.

Overall experience was good, but customer service received was often illusive and inconsistent. For example, I wanted to use my RIU class points for a day pass, the hotel refused. I was told i could exchange my points into local pesos, then told by another staff member that they can’t do that. Replenishment of beverages in the room did not happen, I was told I have to make a compliant for someone to do something, there’s no proactive checking by operational staff at the hotel. The fridge/freezer gave up, so had to throw away drinks and food stored due to the bad smell. There was no coffee or condiments in the room, the list goes on.

We had to leave to anther hotel we lost our money the staff was not friendly the worst experience

Everything

The service and the swimming pool are very good, The food I did not like at all, I was eating outside every day

Beautiful property excellent service. Friendly staff I would highly recommend this hotel.

Overall we were quite happy but had a bad tone set when upon arrival the pillow cases were dirty and no water was provided in the room. Minibar refills had to be requested which we were never informed of which caused an issue also. Mariachi bands daily were annoying. We missed some of the entertainment because we never found the second venue for shows 😢

In general, it is a good hotel. Me and my family enjoyed our stay there

This was our 7th visit to the RIU Emerald Bay. You get great value for your money! It is a beutiful property with great staff who work very hard to give everyone the best experience possible. My wife and I think they offer a wide variety of foods that are above average. I am a picky eater and I am always able to find something I like. We love that the property is well maintained and clean. The RIU has plenty of beach chairs and I like that they keep the area roped off so vendors cannot walk right up to you and try to sell you things. This RIU is not located in the golden zone but it is a close enough walk down the beach to a few shops, restaurants, and my favorite Looney Beans Coffee shop. We will be back in the future!

It is very noisy during the day and night. Bands are so loud. The food was just ok.

N/A

Calzada Camaron Sabalo Mazatlán SIN

Hotel highlights

  • Walking distance to Solar Eclipse April 8th 2024 and Witches Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Cerritos, Riu Emerald Bay - All Inclusive is adjacent to Solar Eclipse April 8th 2024 and within a 10-minute walk of other popular attractions like Witches Beach. This 1028-room, 3.5-star property has 5 outdoor pools along with a full-service spa and a free water park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Las Tres Islas, one of 5 onsite restaurants.


Rooms

Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, ceiling fans, and laptop-compatible safes are also standard. Housekeeping is available on request.


Property features

Riu Emerald Bay - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Room options

Junior Suite, Jetted Tub, Ocean View (U)

1 King Bed | Sleeps 2

Junior Suite, Sea View (M)

1 King Bed | Sleeps 2

Duplex (U)

1 King Bed and 2 Twin Sofa Beds | Sleeps 6

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

4 Double Beds | Sleeps 8

Guest reviews for Riu Emerald Bay - All Inclusive

Everyone (15) Couples (8) Family (13)
4
Everyone

By on Mar 25, 2024

4
Everyone

By on Mar 5, 2024

4
Partner Couples

It was a very beautifull place.

By on Feb 22, 2024

Review comment responded on Feb 23, 2024

Dear Jose,Thank you for your wonderful words, which we will share with our great team. That way, we can make sure you were pleased in every way.We look forward to your next visit and hope that we can once again achieve your utmost satisfaction.See you then!Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

4
Partner Couples Friends

We had to move rooms as the thermostat was broken, The refrigerator needed replacing. They did let us move rooms and that room had a worse refrigerator, they did bring us a new one. The staff was great. the grounds and pools were well maintained. As far as the drinks, nothing top shelf, but if you like beer, margarita's & pina colodas, you'll be fine. The rooms new refurbishing Lots of choices in Mazatlan, dont know if I would stay here again though.

By , from Casa Grande on Feb 9, 2024

Review comment responded on Feb 12, 2024

Dear Suzanne,The best news is to learn you enjoyed your stay.Your kind remarks will be forwarded to our team.Thank you very much for choosing us and your fabulous feedback.Kindest Greetings!Hotel Riu Emerald BayOnline Reputation Manager

5
Everyone

Good

By on Jan 28, 2024

Review comment responded on Jan 31, 2024

Dear Víctor M,Thank you for your comment,We continually strive to provide the best quality and, to ensure, that all our guests return home with beautiful memories of their vacation with us.We note that in your case we met our goal.Now we just need you to come back to visit us again soon.Yours faithfully,Hotel Riu Emerald BayOnline Reputation Manager

1
Partner Couples

Had such a horrible experience at Rui Emerald with receptionist Maria and night security Gamaliel at the sports bar. Maria told me I did not have to stay there that I had other options. She told me if I needed something to go out of my room and go get it . Therefore I left Rui Emerald and checked in at Star Palace and they were wonderful. Alberto bartender at the discoteque was courteous respectful went out of his way to help us a true professional.

By on Jan 7, 2024

Review comment responded on Jan 9, 2024

Dear Elizabeth,Thank you for your valuable feedback.As our goal is to deliver the best service, it is disheartening to read that we fell short of your expectations in some aspects. We are constantly looking for ways to improve our service therefore we are grateful for the feedback and we forwarded them to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for.Kind regards, Hotel Riu Emerald BayOnline Reputation Manager

3
Everyone

Overall experience was good, but customer service received was often illusive and inconsistent. For example, I wanted to use my RIU class points for a day pass, the hotel refused. I was told i could exchange my points into local pesos, then told by another staff member that they can’t do that. Replenishment of beverages in the room did not happen, I was told I have to make a compliant for someone to do something, there’s no proactive checking by operational staff at the hotel. The fridge/freezer gave up, so had to throw away drinks and food stored due to the bad smell. There was no coffee or condiments in the room, the list goes on.

By on Nov 16, 2023

Review comment responded on Nov 20, 2023

Dear Roshan K,Thank you for your honest comments regarding your recent stay. As providing the highest level of hospitality is one of our key values and we make every effort to provide our guests a fantastic experience, we regret that your experience with us was not what you expected and we wish to apologize for the inconvenience. We have shared your comments with our team and will work to ensure guest concerns are adequately resolved. We very much hope all confidence is not lost and you will allow us to welcome you back to ensure all elements of your stay are flawless.Yours sincerely,Hotel Riu Emerald BayOnline Reputation Manager

1
Family

We had to leave to anther hotel we lost our money the staff was not friendly the worst experience

By on Jul 29, 2023

5
Family

Everything

By on Jul 29, 2023

3
Family

The service and the swimming pool are very good, The food I did not like at all, I was eating outside every day

By on Jul 23, 2023

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