Sofitel Mauritius L'Imperial Resort & Spa5.0 out of 5.0
Recent guest reviews
I stayed at many Sofitel hotels & resorts, but I regret having booked one for our vacation on island of Maurice. When coming back in the evening with our rental car, we never were asked for any information, we could just enter. Really, anybody could access the property. One day while out in the water, my fiancé and me were filmed by a Drone with a camera operated on the beach by another (day) guest, not respecting in any way our privacy. And, to make things worse, afterwards my fiancé was physically attacked by that person. Despite us asking for help at reception, there was no measure taken by any staff member to restore our need for personal safety. Needless to say what bad taste that incidence left in our mouth. Other than the careless and/or incompetent security personnel: beach is nice, garden beautiful, breakfast fantastic, and the rooms are okay for the age of the hotel (here and there, one can really see those 20 years).
I travel extensively - I never write reviews. Booked Sofitel for a business trip that required me to spend the week end - So a bit of a mixed purpose kind of trip. I booked it at a good price on an Expedia 40% 24hours sale, so very affordable. The problem is that if you have been to Sofitel in Vienna, New York and other cities, you expect Sofitel's "devil's in the detail" kind of service. Well let me tell you now - this is NOT what you will get here. This hotel is a well camouflaged "all-inclusive" hotel like you find so many in the Caribbean (Think Riu chain of hotel). THE GOOD: Mauritian staff are great. The personnel is friendly and courteous at all times. The hotel has years on the meter, but great efforts have been made to revamp areas to give them a feel of this decade. The gym is relatively well equip aside from the disclaimer one must sign to actually use the equipment(!?), this are good. The spa is nice although but looking it's years, the massages were good. The bar has a great breeze and a nice list of cocktails and wine (live entertainment that was quite enjoyable as well). The room was fine, but what it delivered is a great bed with nice down mattress toppers as Sofitel showcases elsewhere. The breakfast buffet with free-flowing mimosas (ok it is sparkling wine next to the fresh orange juice - one can be creative and happy) is great and food options are plentiful - from the variety of breads to the range of low fat options all the way to Indian cuisine favorites. The free internet connectivity is GREAT and you will get it from you sun bed, room, bar and restaurants as no cost. The big pool is beautiful and the queen size sun beds throughout the hotel grounds are nice. THE BAD: it all started at check-in when they tried to swing a fast one. I arrive at 20:30 and was sent to a suite (!) in the back of the hotel, next to the road looking onto the spa... yet I had booked a Sea view. Getting back to reception and making them notice the error, I was told "ho but it is a suite ... an upgrade" - should I not be the judge of that? I am alone and do not need a bigger room - booked a King Sea view - because I want the view! "Hooo"... here goes another 30 minute until I get a room. Obviously get there for a single bed set-up which was sorted out in the following 20 Minutes. The first day, I had meetings and therefore had an early breakfast at 7:00 (no sparkly of course!) and all stations were plentiful and fresh, the second day, Saturday I hit the gym at 8:30 and therefore was at breakfast at 10:00 to a packed restaurant and empty stations of food. Most importantly the veg and fruit plates were all depleted and it took some asking for replenishment to occur... this was also the case with cheeses. Clearly standard operating procedures in operations are not implemented as this is an easy fix - it is peak hour make sure food is available!!! At diner the first night I did the buffet which was quite good and had a good range to select from... the bad happened on the second night. I was encouraged to book the Asian specialty restaurant by Avinash at reception. I was told it was fully booked that first night but they did have openings for the second. I was informed that the first seating was booked at 19:00, but they still had space at 21:00 - ok! So after auto-digesting myself I made my way to the 21:00 reservation to find an EMPTY (4 tables) restaurant and no one for the teppanyaki at 21:00... when asked if the 19:00 seating was full - was assured it was a slow night!!! Are you getting the gist - this hotel wants to be good and does the job for the all-inclusive crowd but is a far cry from the Sofitel brand. The devil is in the details and this is not contemplated here. Unfortunate as the Mauritian team is stellar and friendly - management is obviously failing them.
Installations are awesome and the access to the beach make it perfect. If i have yo make a suggestion,it would to better train the staff about the service:i.e some misses in taking the order in the restaurant, or message given to tjz reception that never got to destination. Other than that, the tours proposed ( additional fees) include transport only and it s not clear since the beginning. Helpful staff.
What a trip... We, eight families had gone to Mauritius for a 6 days 7 nights trip. We stayed three days at Sofitel. The place is good. The staff courteous helpful and very warm. The rooms are spacious comfortable and well thought out (except toilets)... Pluses - •Rooms. •Property •Pool unlike many resorts or hotels is large enough to actually have a swim for those who want to swim. •Water sports. •Gym •Buffet meals (wow) esp breakfast. •Response by hotel to any problems. • Beach volleyball area... Minuses - •Toilet is ill planned. No bidet. To go to toilet one has to (if bathing) come out of the bath and nearly go to the main door...it's awkward and badly located. •Water sports guys are not very helpful. Try and ask for first floor rooms as the view from there of the ocean is wonderful. Do make use of the free water sports - snorkelling, glass bottom boat rides, water skiing, kayaking... Other activities (ocean activities like dolphin watching, scuba diving etc) are paid activities. Overall a very pleasant stay.
Second stay at this resort. Not as good as last time but still nice atmosphere and relaxing stay. Kids club staff is friendly but not so active with the children. We asked for a specific room/ block ,in the booking, but was placed in the other part of the building. The main pool is clean and nice. The Japanese garden is a nice brake from the seaside. Small collections of ice cream, the children was very disappointed on this. Good breakfast with many choices. Lunch could be a little monotonous if you stay longer than a week.
10 days trip here in Sofitel. Perfect for beach lovers, who do not want to travel on their own. If you want to travel by bus find hotel closer to city. Nearest bus stop is by hilton hotel (next to sofitel). Excluding distance from the nearest life, is this perfect hotel with beatiful garden on both sides (beach/ road). Cleaning service more than once in a day is sometimes disturbing, but your room is absolutely clean and you have enough of all you would like to have. There are 4 restaurants in hotel area you can enjoy. There is a lot of things to do during your stay: water sports, beach, beds in garden, pool relaxation area, drinks etc. It´s worth to visit this place. :)
Great service. Great beach. Great food. This time around was very pleasantly surprised by the outstanding service. Sofitel has an outstanding team under the great leadership of Mr Antonio Ferreira. To name a few: > Mr Kevin Rugjee. Mr Kevin is very gentle and ensuring all the guest needs are attended to; in a very professional and courteous manner > The entire F&B staff. I would like to name a few - Chef Kishore and Chef Raj - Restaurant supervisors Ashwin, Rakesh, Vishql > Housekeeping Ashwin
The Moment you get inside hotel, you see beautiful scenic view to take your breath away. Room sizes are good. Bathroom are strangely designed. Food was awesome. You will get Indian servings always available in dinner. Hotel is in the nice village which has nice discotheques available.
I stay here for a few days with the family and found it to be very enjoyable! The staffs was friendly and prices for drinks was very reasonable! Our room was nice and big. However I found it to be a bit dark at night time cos some of the light weren't working or not bright enough! Also we have a pull out bed for the kids and never expected them to come in when we were out to make it cos I left my wallet and iPhone out!!! The hotel had a nice pool which we enjoy. However for such a big hotel it's only had one pool which mean not much room for actual swimming and sunbathing! The buffet for breakfast and dinner was okay. The only problem I had was their didn't have enough variety of foods! Overall I do like the hotel and would stay here again but with so many others places in Mauritius to stay, it will be a long time till I return!!!
Location: The hotel on the west side of the island is a 1 hour taxi ride away from the main Sir Seewoosagur Ramgoolam International Airport which is on the east side of the island. The hotel is situated in a resort section with other hotels such as the Hilton nearby. The staff can speak French, English. At the time we were there most of the guests were French and then German…maybe there would have been more English guests during the English school holiday season. Being a small island there is no train / tram / metro service...all public transport is by buses or taxis if booked through your hotel are expensive, sometimes it’s cheaper to just negotiate with any you come across at various attractions that may be waiting. The Wolmar area where the hotel is not far from the Flic-En-Flac town. The hotel beaches are wonderful, golden sand and clear water. The Flic-En_flac town is about 30 mins walk from the hotel which has plenty of shops and eateries. Alternatively you can catch a bus from the adjacent Hilton hotel (5 minute walk) which will take you to the town. The price to the “Spar” supermarket there is 12 Mauritian Rupees per person (one way). Be careful as the drivers and conductors know you’re a tourist and *some* will rip you off. We got charged double on the first few occasions without knowing. We only knew the correct price when a few honest conductors gave us back some change from a 25 Rupee note. The price of food in the Flic-en-Flac restaurants is cheaper than the hotels, by up to 50% sometimes...but in terms of choice, you don't have the variety IMHO. There are also a few local shops around which are great for souvenirs but these are very over-priced, you may get a better deal going to the open markets in Port Louis. Food: We paid for the breakfast for our stay. The breakfast is very good. Some Danish pastries, pain au chocolat, muffins etc. The pastry section could be better, blueberry muffins instead of just chocolate all the time maybe. The hot breakfast was average...Scrambled eggs, sausages, baked-beans, hash-browns, bacon, toast…but no mushrooms & not many veggie options such as veggie sausages. The cereal choice was poor though...only 3 choices rather than packets of the Kelloggs variety packs you normally get in good hotels. Is this a standard for Sofitel hotels as we found the same with the Nusa Dua resort in Bali? There were also lots of fresh juices, meats, fruit and yoghurt. We never had dinner in the various restaurants in the hotel, because on the rare occasions we wanted to, we were told that you had to book before 3pm on that day to have a place. This was strange considering the hotel was at 50% capacity (I asked a member of staff) and hence the restaurants were nowhere near full. You can eat without reservation in the buffet restaurant, however, they charge 1500 rupees pp, the equivalent of £30, which is double the price you would pay in the UK! You can walk down the beach path to other hotels, you are only a short walk away from lots of other restaurants, some better / cheaper than this hotels, some not. We ate in the Hilton’s restaurants as they were graded better anyway. Room: The room was a good size, clean and tidy with a small balcony, small bathroom, shower bath and a separate room for the toilet. The rooms beat the equivalent rooms you have in the Hilton IMHO. The bed was large. The TV was flat screen however if it doesn't have any USB ports...which would have been nice as we bought a USB key along to watch some films. For English speakers, you have news / sports / movie channels so plenty of choice. There is a kettle for tea/coffee & you receive 2 bottles of water per day which is a nice touch. The room has a standard safe and mini-bar, iron and ironing-board & is air conditioned. Spa & beach area: There's a Spa adjacent to the hotel, we never used this so can't comment on it. The hotel has 1 large pool. There is a bit of a rush of sunbeds between 11am - 2pm so sometimes you can end up on the beach without one. Staff: Front desk staff are very good and were helpful, i.e. transport, attractions to see etc. They told us about the WIFI throughout the hotel which is free and can even be accessed from the beach. The signal strength isn’t great and it’s sometimes cuts out each day which is remedied with a reset of your device. There are about 3 people that are on the front desk and I can only say good things about them, many as expected are multi-lingual, speaking English ...so no issues with asking for anything. The hotel strangely doesn’t have an excursions desk or concierge. I was told that the majority of guests just stay in the hotel and don’t venture outside during their time there hence lack of demand. Because of this, if you want to explore the island and don’t want to venture into looking at buses etc, you can book a taxi from the hotel for trips. Depending on how far you go it can cost up to 3200 rupees for the day. This is quite expensive if there are just 2 of you, but gets cheaper the more you can get into a taxi (max 4). Some of the taxi drivers are just that – drivers – they do that job only. We did find one who was excellent (Vishal) and pointed out various interesting POI. We wanted to book him again for our next excursion, however, the way the system works, all drivers are in a queue and you just get the next available one. Also, we did find that the two way cost of a journey (taking you to a site and then bring you back) was twice the cost of a one-way trip. E.g. to the Casela Safari Park its 1400 rupees for 2-way and 700 for 1-way. But you can book a 1-way taxi ride and then just get any of the taxi’s that wait in the Casela car park for 300 rupees, saving you money. The general cost of the hotel taxis is very overpriced. They will charge the equivalent of London fares. Misc: When you get off the flight and after collecting your luggage you can change your currency for a better rate than you get in the UK. We had an exchange rate of £1= 40 rupees in the UK, but at the airport this is £1= 43 rupees. Nearly EVERYWHERE in Mauritius you can haggle for the cost...so go ahead and try it....I think the sellers in souvenir shops half expect it so always quote you a price triple what they expect, knowing you will haggle some money off. Everywhere in Mauritius, you will get locals trying to sell you things. A "No Thanks" usually suffices and you are left alone. For the amount we paid and the facilities on offer at the hotel, I would recommend this hotel....It can improve on the various things mentioned above, which would make it better IMHO. Mr and Mrs Patel, Room 249.
Located in Wolmar, Sofitel Mauritius L'Imperial Resort & Spa is 2.3 mi (3.7 km) from Flic-en-Flac Beach. This 191-room, 5-star hotel has a private beach, a full-service spa, and 5 restaurants. Also close to this Flic-en-Flac hotel are Barachois Shopping Center and Tamarina Golf Club.
Free full breakfast is included with your stay and is served from 6:30 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including Ravinala, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All 191 soundproofed rooms feature furnished balconies or patios, sofa beds, and minibars. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, safes, and phones.
Guests of Sofitel Mauritius L'Imperial Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for EUR 50 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a steam room.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1743 reviews