Sofitel Mauritius L'Imperial Resort & Spa5.0 out of 5.0
Recent guest reviews
We are still here at the hotel. Our deluxe sea view room is quite nice, however, not much of a sea view and the room seems very tired, in need of an update. My poor review is predominantly aimed at the the food. In particular the prices the lack a variation. The prices of the wine are astronomical and the quality poor. We are here on a B&B stay so fortunately we are not forced to eat here. One of the most expensive buffets @ approximately £40 each plus drinks. Sadly we will not be dining here often. Not the hotels fault, most guests seem to be up extremely early to secure the beach beds and loungers. We got up at 730am and they were all taken, even though unused for the whole day!!! Oh, and the lunch menu isn’t due to change for the whole 3 weeks whilst we are here. 😱😟
Emailed Sofitel 3 weeks ago to make my mum's birthday a special one. Asked for 2 simple things... a cake at dinner and a nice bouquet with a card. And guess what? They forgot both! When I was checking in I had to remind them of the bouquet, so they made us wait so they could fix the bouquet. Attached pics of the bouquet and card. At first I asked for a bouquet at 750rs... they told me it would be rs. 900.. i said ok thinking it will be nicer... didnt expect this. Now after dinner I spoke to the manager Mr. Pravind and told him that the cake never showed up! He and his staff Ms Patsy, the chef at the Mauritius corner who does crevettes flambée, the pasta chef and ice cream guy are the only reason i went from rating terrible to poor! These guys sure made up for others mistakes. Thank u dinner team and Mr Pravind who brought a cake to my mums room later. However my daughter was already sleeping and my dad and husband as well. Oh by the way this hotel is definetly not children friendly either. Very upset customer!
We stayed at the hotel for a week and it was very nice. Our first room had some hygiene issues but we where offered a new room right away. The new room was great. Food was very good. WIFI very fast. beach was very nice, but I prefer the beach in the north of the island.
I was lucky enough to experience the Sofitel as part of a conference delegation. A spectacular setting, a spectacular hotel, great staff and good food. The resort-style amenities made me wish that I wasn’t just there to work.
High quality hotel place on lovely stretch of beach. The buildings are situated in beautiful gardens with lots of flowers and birds. The rooms have good spacious balconies or terrasses with quality furniture, where you can withdraw and relax. The rooms are well laid out, spacious, and contain everything you need. Wi-Fi is free and worked very well in our room. Inside the rooms are cozy and the bed fine. Furniture starts showing the tooth of time, but we were very comfortable ind our room, which most of the time was serviced to perfection. The whole area is nicely landscaped and everything happens in a nice quiet pace. The staff is extremely service minded and friendly. Most staff members try to deliver a very personal service. The choice for dining is not so broad. The chinese restaurant is good and decently priced. We were not so happy with the buffet restaurant for but could avoid it, since we were not at half board. Breakfast there is fine with a very broad variety. The cafe/lunch restaurant by the beach is also very nice, in great proximity of the water. We just did not understand why it is not used for casual dining at night. Such a great spot underutilized. Kestrel bar has live music every evening. Can be a bit noisy, but we enjoyed the action. Outside taxis are waiting with a number of fixed priced tours, which we found to be very fairly priced.
The pros : nice reception area. The cons : very poor condition of the facilities. Female toilets smelling very bad. Male changing room are in bad condition also. Unlike all other hotel spas in mauritius they refused to grant any discount for residents in mauritius.
After spending 3 weeks in Africa we had decided to spend 5 days on the West coast of Mauritius for some well earned luxury and were quite frankly blown away by the beauty and elegance of this resort. Whilst there were a few bumps and scratches in the room ie well used (but maintained to a good standard) the high achievers at the resort were the food, the service and the gardens (and of course the beach). You can not fault the service and whilst it is clear the back of house is run like a well oiled machine the staff were friendly, happy and very accommodating (specific logistics we had to visit a local business (Sakili) were facilitated efficiently and with a no problem at all attitude). All meals at the restaurants we dined at (Buffet, Japanese and the Seafood restaurant) were extremely delicious and to a very high standard. Buffet breakfast was the best I have had (at a similar style of resort) and only negative was my jeans were too tight when I had to eventually leave this wonderful oasis.
Other reviews cover the basics - I'll only add my experience: This is a five star report with service that does meet those expectations. The grounds and spa is where they excel - but the service lacked any enthusiasm, generally lacked professionalism, and was not what one would expect for the price of the reputation. Vikram and Vikash - were excellent, helpful, attentive, and knowledgeable. The resort otherwise appeared and felt like it was managed by teenagers. Of note for management - we spent a week here for a conference and found ourselves avoiding asking staff for help, suggestions, or recommendations as the interactions were frustrating, fruitless (except for those named above) and generally not worth the hassle of asking. I would not have felt this was a good value resort had the money spent come from my own pocket. The basic service levels one would expect from a 5* were not present except at the spa and the beach, and one specific concierge.
I have visited Mauritius twice, each time for business. This resort stages beautifully for events, including excellent food, seamless sound system, lovely lounge areas. The entranceway is dramatic and transformative and the grounds are lush, gorgeous pool affronts the beach property. My observation about staff here (as well as neighboring resorts that will remain nameless despite their being well known) is that the staff generally does not go out of its way for you, or for you to get it right. Ex: Drink? Bottle of sparking water, no ice. What arrives? You guessed it. Over and ovwr....
We checked into this hotel on the 18th October 2017. We found the hotel staff very friendly and everyone seemed to have a huge smile. The hotel is located on a lovely beach, with some green garden space. As for the French garden, well it more looked like it had been forgotten about. This area of the hotel needs urgent attention more like a dumping ground for old hotel equipment. It's such a shame, a lovely hotel, great location but let down in some areas. The deluxe room 305 had an infestation of ant's and the room looked a little tired, I'm struggling to say it's 5 star. The room is located on the second floor with views to the sea. The hotel's main restaurant I thought was very good indeed, breakfast was great and being diabetic I had plenty of choice. The main meals again always to a very high standard, I really enjoyed the food. We took a taxi tour to Port Louis booked at the hotel, our driver took us to many up market factory clothing shops, forgive me but everything we saw was fake and to a very poor standard, I didn't know Gucci and Prada made items in Mauritius..... Moving on.... We saw everyday another wedding, I guess it would be a perfect location for that special day, the sunset was beautiful. Would I recommend this hotel to a friend, yes defiantly. Oh we don't have children but the swimming pool we thought was a poor design, the deepest area of the pool is located near the middle - just to think about.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Wolmar, Sofitel Mauritius L'Imperial Resort & Spa is 2.2 mi (3.5 km) from Flic-en-Flac Beach. This 191-room, 5-star hotel has a private beach, a full-service spa, and 5 restaurants. Also close to this Flic-en-Flac hotel are Barachois Shopping Center and Tamarina Golf Club.
Start your day off right with a free full breakfast, served each morning from 7 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including Ravinala, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All 191 soundproofed rooms feature furnished balconies or patios, sofa beds, and minibars. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, safes, and phones.
Guests of Sofitel Mauritius L'Imperial Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for EUR 50 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a steam room.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1937 reviews