Sofitel Mauritius L'Imperial Resort & Spa5.0 out of 5.0
Recent guest reviews
Went with my fiancee. We arrived at the hotel Around 9pm, and were told that the buffet restaurant closed at 10pm and all others needed a 24h pre-booking, so we went straight to the buffet. One hour prior to the supposed end of service most stations were already emptied and not being replaced. I honestly think that if you charge the same (and not cheap) price for a client that arrives at 7pm or 9:30pm they should be offered the exact same service. Also, at the pool and beach bars waiters were taking more than half an hour Just to get the orders. More than once I had to leave my seat at the beach to order a drink. The employees try their best, but they are under numbered.
I am planning today my end of year celebrations and realized Ouf I forgot to thank you guys for your tremendous effort you made to make it a 'Sans Faute' for my friends who accompanied me for a week end at the resort. I am writing on behalf of Mr Amar Sewdyal and Mr Roy Chunnoo for whom I booked a room each. Well, I noticed so much improvement that made things so quick. I have the feeling that the check in was quicker and smoother. Malika was the one who handled our check in. Impressive service by Pravesh at the Ming Court Restaurant. This fellow definitely knows how to overwhelm a customer. At lunch, we had Kavish at the main restaurant. It was almost like a Butler service which I enjoyed for free. Great guy. At the spa, I met with a great lady, Prema. So happy,so motivated......good marketer. It is not everyday that you come across such dedicated staff. We think having discovered a rising star......Vimal the chef. He was good in his food preparation. His tastes was of very fine cuisine. Thanks to the people who cares a lot for us. I have in mind Mithun, Vikram, Chef Kishore (The detox Specialist), Darren, Sachin Bussawon the beach boy, Mahendra the F&B boss, Rajen the luggage man, Pritam the FOM etc. The music at the bar has improved a lot. Business in Mauritius is about connections and relationships. Prema at the spa proposed me packages for corporate spa retreats. Sad that till date, being a loyal client, no one from Marketing met us to establish a relationship. Thing that Mithun did on the very first day I discovered Sofitel. I sent press and TV people a couple of times to Sofitel. Not even a thank you from the Marketing Dept. Very sad. Well, we planning the celebration and we shall be in greater numbers for a Sofitel break. Till then.....keep us happy as usual.
Food was AMAZING. Room was luxurious and lovely. The staff were professional and really kind, going out of their way to make us happy. . The lady at the kids club was really special and made my daughter feel comfortable enough to stay with her.I would definitely go back and I highly recommend the Sofitel Flic en Flac
We were in a family suite. The rooms are spacious and very comfortable. Probably the best family suite we have ever stayed in. The setting is great and all the staff were very friendly. Restaurant: The food was wonderful and the buffet spread was excellent. The beach bar was closed for renovations, but that didn't bother us at all. The entertainment in the bar was okay....it was very loud, so i pity people who had a room close to the reception. Staying at the Sofitel is always wonderful experience!
An excellent resort. Despite its (big!) size, tou never feel overwhelmed by the other guests as there are enough sunbeds spread all around the beach and garden. Staff is extremely helpful and friendly. If you dont mind having no ocean view, consider the junior suite in the garden, with a zen view on the japanese garden. Food quality is really good, even at breakfast or at the diner buffet. Evenings have 2 atmosphere: piano with great singer at the main bar, or more modern at the beach bar. Cool! Rooms are large though somewhat aged, but with great comfort and plenty of amenities. I definitely would come back! (As an example, this resort is to my opinion better than the Westin both for quality of food and beach)
My family and I had a memorable stay at the hotel. The warm welcome we received from the staffs made us feel homely. The arrangement was well done. Our rooms were comfortable and well decorated. The food was very tasty and delicious. All the staffs were friendly and jovial.They took good care of us. Special thanks to: Mr Ferreira Mahan Taurachand Cathy L'Esperence Kishore Andhin Claudine Adolphe Vishal Chattun Mariola Seebrunah Daren Armoogum Pravind Canhye Marina Suraj Preetam
This hotel looks nice on the surface but has many issues to resolve. The service is very poor, staff doesn't really seem to care much if any issues arise. We asked to switch rooms and had so many issues and stalls with the process we gave up, at one point they told us to pack our bags and be ready in 10 minutes and then called saying the other room had a door that needed fixing so it would take longer and we kept calling reception and finally gave up to go to the beach as no one seemed to know what was happening. The rooms here could use an upgrade considering the caliber of the hotel but are nice, especially if you get a good deal. The entrancecand common areas a really nice as well. Also on the plus side, I really enjoyed the free activities like snorkeling which was great and the glass bottom boat ride. The beach and island are great. Also beware of steep taxi prices here, it is very expensive to go anywhere far, this was our first time to the island and we definitely felt we overpaid during our stay. Breakfast was Ok, lots of variety and there are decent restaurants close by for about 8 dollars cab one way.
We left this hotel a week ago and I cannot wait to go back. Everything was spot on. From the small requests I had in the beginning being honoured over email (we wanted a 2nd floor room for the views) to the surprises on check in. From the second we walked in we were treated like royalty and it continued into the week. The rooms are beautiful and are kept very clean and comfortable. The maids visited twice a day to make the room up as well as keep on top of towels & toiletries. Even small details such as the shower were impressive. Quite frankly I could not fault a single thing about the comfort all week.The restaurant staff were the hardest working, friendliest people I have ever encountered in a hotel, and the chefs were equally as friendly as the waiters making sure we were enjoying our food and our stay in general. This service continues at the poolside where the friendly bar staff cannot do enough for you, they all made our stay an absolute pleasure. Especially Kumar who always welcomed us with a smile and a chat when giving us our pool towels. The only negative comments I can make about the hotel are the following: the notice we were given of the dress code.You are not permitted to wear shorts in the bar or restaurants areas in the evening - with no compromise. This is not a problem at all - but sadly I flew 12 hours unprepared for it. Luckily I managed to pick up some chinos in Cascavelle shopping centre (worth a visit!) I booked through expedia where this wasn't mentioned (if it was I didn't see it, but I did look at the hotel details) I also did not see it on the website, I hear it's there but I did have a look at the restaurants in advance and did not seat. I also noticed the bar was quite empty in the evening and lacked a bit of atmosphere- possible because of the rather expensive drinks prices. It's a shame because the musicians in the evening are always very good! Other than these two points - I can honestly say I would not hesitate to come back here as it remains the best hotel I've ever stayed in, we thoroughly enjoyed our holiday in Mauritius and look forward to seeing the team again. I cannot recommend it enough and we will be back! Thankyou for a great holiday.
Just look at those pictures! Highly recommended hotel. Love the Sofitel service and style, here they know how to spoil their guests. The hotel is located at the west side of the island so no strong winds here, the wind comes 80% of the time from the south-east. The big sunbeds in the (beautiful) gardens, the pool and on the beach are so nice! Merci beaucoup Sofitel L'Imperial for a great time!
My friend and I recently visited this hotel not for the first time. It is a beautiful hotel, set on the west side of the island on a beautiful stretch of beach. The staff are wonderful, the food is excellent, rooms are spacious and elegant. Every member of staff from the housekeepers, beach towel desk, waiters, waitresses, beach staff, bar staff, managers and reception could not do enough for us. We stayed for two weeks, on half board. It is the third visit for myself, having visited 20 years ago, and six years. I am so looking forward to the next visit.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Wolmar, Sofitel Mauritius L'Imperial Resort & Spa is 2.2 mi (3.5 km) from Flic-en-Flac Beach. This 191-room, 5-star hotel has a private beach, a full-service spa, and 5 restaurants. Also close to this Flic-en-Flac hotel are Barachois Shopping Center and Tamarina Golf Club.
Start your day off right with a free full breakfast, served each morning from 7 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including Ravinala, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All 191 soundproofed rooms feature furnished balconies or patios, sofa beds, and minibars. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, safes, and phones.
Guests of Sofitel Mauritius L'Imperial Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for EUR 50 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a steam room.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1897 reviews