Sofitel Mauritius L'Imperial Resort & Spa5.0 out of 5.0
Recent guest reviews
Stayed here for 8 nights on a work trip. The service was good and food was lovely. The rooms were large and decorated nicely. I had a bit of an ant problem and a water leak in my room but the staff did sort it. We were in Mauritius over the cyclone so couldn’t leave the hotel for 2 days. The staff were well prepared and helpful. The pool is a good size, could maybe do with some more sun beds, but the beach is just past the pool too and is great.
Stayed 8 nights in room 337. As a Accord Gold member I can quickly mention the benefits you get at this hotel: - a free welcome drink at the bar. - no room upgrade - no late check-out Room: very nice room, well maintained and nice ocean view. Restaurants: Great food on all of them. Service also good in all but the lunch restaurant by the beach, there the service is a little bit confused and disorganized. But overall the food experience here was great. Pool: Nice and large enough. Minus for not having a seperate pool for the kids. Beach: Very nice and well cleaned daily. Swimming is however a bit difficult due to the shallow water.
Stayed with my family in two connecting rooms facing the gardens and the beach. Rooms are great, not the best Sofitel rooms but still elegant and clean. The gardens of the hotel are the best of the West Coast of the island, great beach in front of the hotel with loads of free activities. I have been extremely well welcomed. Even though there was a little confusion with my booking, I have been put at ease and asked to relax while they fixed everything in less than 5 minutes. Breakfast is great, everyone can find its own taste. Healthy options and local specialties available. Pravind and Mariola took care of us during our stay, always looking for a great table to sit us and they were able to remember our preferences very quickly! Generally speaking, the quality of the food is good, always served in great quantity. For the service part, we can see that the staff needs a lot of training in the restaurants. One thing that need to be noticed is that everyone is extremely polite. Every time you walk by one of the housekeeper in the hotel you will be greeted with a genuine smile and a hello. Always ready to make the guests feel happy, staff will not hesitate to engage a small and interesting conversation or ensure that you had a great night. That made us feel very unique and extremely well welcomed. Front Desk ambassadors were absolutely outstanding. Davina and Chris arranged a lot of activities for us: My favorite was Canyoning at the 7 Cascades, must try! We all had a great time in this hotel, I already recommended it to my friends. The location on the Island is also convenient as we are located on the side with the more sunshine, very close to L'ile aux Benitiers and the dolphins as well!! Get ready for the breathtaking sunrises too. Finally, I would like to thank one of the ambassador in particular, Avinash Poonyth, whom is the person that really turned our stay into something absolutely sur-mesure. His smile and his true kindness reveal a lot of the Mauritian hospitality. Hard worker and professional, he deserves a lot of recognition from the management. We left in Mauritius a friend that my family and I are looking forward to see again in the future.
We have visited 4 hotels during our trip to Mauritius to finalize a huge wedding in September this year. And it is incredible how hotels’ rates do not make any difference compared to service. All hotels visited were really beautiful, and it is a fact that their real asset was the staff. But here, though the staffs work tirelessly to help and give the best service, it obvious that there is a lack of middle and upper management support. The garden is huge and it is really beautiful everywhere. The pool is large and great for family on vacation. The beach is fantastic and cannot get crowded due to size and width. Sofitel exceeded and surpassed our expectations during Cyclone period by selecting the top quality bands to entertain its guests! The great guitarist along with, particularly, his singer, who intermingles with guests and sings also in Chinese, Hindi, German, was awe-inspiring. The best of the best is the jazz funky group after, who is really at international level. The End cyclone with the two ladies and two men was just icing on the cake. David on piano is the plus point. This part of our vacation has rubbed out all the shorts of this hotel and is on track to motivate our choice for September. What we have experienced during this long trip. East, professionalism & excellence at all level: the staff, the food, the rooms, the little details. West, huge gardens and beach, the staff and particularly the various sublime bands South, its location, the price, some staffs and neatness of rooms. North, its hospitality, wide range of food and the house keeping. Award to the one who goes above and beyond the call of duty for Sofitel is Gregory. Outgoing personality, greeting everybody without formulating difference between VIPs and normal guests.
Wonderful Hotel, Very nice food, Staff very competent and reliable, especially Ashvin from the Resto Ravinalla , who took care of us and friends, making sure that our evenings at the Resto went very good. We'll definitely come back in the near future. Thanks everyone: Antonio( Director), Hansley (NIght Manager), Christian (Assitant Director), Ashvin(Outlet Manager), Nawaz (Bellboy), Kumar (Concierge Maison) THanks for everything
We travelled to Mauritius to embark a crystal cruise and thought, let's stay in a lovely resort first. Hence booked for 4 days on a pay in advance basis at L'Imperial. Great idea until Cyclone Bugliatti hit. All flights to Mauritius were cancelled, and we arrived on the first flight into the country. Notwithstanding the circumstances, there was no refund of our pre-paid first day. This was really not good enough, as contracts are generally subject to "acts of God" or factors which render the terms impossible to perform. So, charging us a 'no show' fee, when all flights to the country have been cancelled, was not really in either the spirit or the terms of our contract, and not good enough. However we had paid in advance so there was nothing we could do. On a positive note, the view from our Opera suite was wonderful, and the attitude of individual staff members was very friendly and helpful. You get free use of all sorts of holiday gear, and we had wonderful forays into the ocean on the paddle boats and sailing boats provided. Unfortunately, the jacuzzi in our room was not working, and took two days to fix, resulting in the fact we had one days use of it out of a four day booking. The staff were very sympathetic and seemed to be trying hard to fix it, and it was eventually fixed. When we went to check out, the front counter staff tried to charge us a second time for our accomodation, and kept insisting we had not paid. I had to go onto the internet on my phone, and showed them the online receipt indicating full payment several days prior to our arrival. After a lot of 'can I show this to my manager', sanity prevailed and we were not charged a second time. We were then told check in staff had somehow failed to record out pre-payment. This is also not really good enough at a Sofitel in particular, where usually everything runs perfectly. The food was nice without being exceptional, the wine was extremely expensice (thats Mauritius taxes rather than the hotel's doing). Overall, a beautiful resort in an idyllic location, marred by elements of disorganisation.
My experience in Mauritius was amazing.The staff were like family and i loved every minute of it.Only thing Anticyclones are a problems therefore planing is important visit this gorgeous place in november for the best experience.
This 5* hotel was a good find. Very comfortable, nice tropical gardens, very friendly staff, we spend a week with our family and it was fantastic Buffets (morning and evening)are great. We used the spa twice and enjoyed it very much Great service overall
We chose Sofitel Mauritius L'Imperial Resort & Spa for our honeymoon. The hotel looks really nice and the activities provided by the hotel are numerous, ranging from spa treatments, playing volleyball/tennis, snorkelling, scuba diving, swimming with the dolphins, visiting the island, attending concerts and artistic shows etc. The food is absolutely delicious and there is a wide range of dishes you can choose from. But what impressed us the most and what makes us eager to return is the quality of the people.The staff of the hotel did their best to create the most special honeymoon for us.They waited for us with gifts, they organized two romantic dinners for us on the shore of the ocean, they organized a royal breakfast for us in the terrace of our suite and they were really interested in making all their guests have the holiday of their dreams. Special thanks to the manager of the hotel - Mr. Vishal, to the manager of the beach restaurant -Mr. Jean Claude, to the waiter who created memorable dinners for us, Mr. Rahul and to the funniest and most entertaining staff member, Mr. Kumar. Thank you for your generosity and attention to details.
Doesn't meet the expectations for a 5 star hotel. The positives: Big, family friendly property which is great for strolling a toddler Good facilities; the pretty japanese garden with its waterfall, semi-open gym with direct view of the pond, day beds all over the property, nice beach The room is surprisingly nice; modern, quite spacious, wooden floor which is a big plus To improve: Inconsistent/poor service. Upon arrival and despite waiting for assistance, no one came at the reception area to help us with our luggage - and we have a small baby. My husband had to go to the lobby to fetch for assistance. In our room, there was no fruit basket or cake whereas others (we went with a group of friends) got something. Similarly, when checking in, some of us got a welcome drink, others not. At breakfast the next day, one of our friends was treated very rudely by a staff at the restaurant. Food quality is just adequate. Nothing to be excited about. Access to the common spa facilities is too restrictive. One has to book in advance in order to use the common hammam. Very inconvenient. The main pool was not heated. Too cold to swim.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Wolmar, Sofitel Mauritius L'Imperial Resort & Spa is 2.3 mi (3.7 km) from Flic-en-Flac Beach. This 191-room, 5-star hotel has a private beach, a full-service spa, and 5 restaurants. Also close to this Flic-en-Flac hotel are The Martello Tower Museum and Tamarin OceanPro Divingcenter.
Start your day off right with a free full breakfast, served each morning from 7 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including Ravinala, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All 191 soundproofed rooms feature furnished balconies or patios, sofa beds, and minibars. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, safes, and phones.
Guests of Sofitel Mauritius L'Imperial Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for EUR 50 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a steam room.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 2005 reviews