It was good to sleep, but there was roaches, the kitchen appliances was over used, and it smelled like a toilet as the fragrance of the room. This hotel chain used to be good, but its now an apartment for people. Some people lived there.
The front desk staff were amazing! They were very helpful and accommodating to my changing schedule. !
I love the laundry room with the vending machines on the first floor. I love the kitchenette and the fact that the WiFi actually works, unlike its sister hotel. The rooms are nice for an affordable hotel, and my only complaint is that the rooms, while they appear clean, haven't actually been cleaned. You should at least mop the floors and get rid of the cobwebs on the ceiling. This is a pandemic, people want to feel safe. I also have a problem with all the guests who aren't wearing masks in the hallway or being instructed to wear masks. This is a mandate, it's not optional.
Guest was too loud and noisy too loud kids running around
The staff was excellent, very friendly. Charles was at the front desk, very helpful, very nice, super good guy. The room was ok, the kitchen was falling apart and the fridge was very loud and rattled all night. The secondary door lock was broken, the bathroom towel rack was missing only the towel rack mount was on the wall. The shower really is my only big complaint, it was very dirty and the edges were covered in mold, it backed up and I was showering in a puddle of dirty shower water and it ran out and flooded the entire bathroom. At least the bed was relatively comfortable, so I was able to get a few hours sleep after listening to hall noise and a loud fridge for a while.
Clean room. Had what I needed. Good price. Would stay again.
Not clean the bathtub was dirty and they had bedbugs
We booked two bed room, we were given one bed room, when we asked how that is possible, they simply said they can't help in any way.
Hotel staff rude upon arrival and gave not eye contact. Dingy towels and covers. I expected more from this area.
It was clean enough and comfortable enough, but the walls were thin and the neighbors were noisy. Other than that it was fine. I would stay again if I needed to.
This was just a one night stay. It was my boyfriend's birthday weekend. I needed somewhere we could stay after a night of celebrating. The location was perfect from where we were going out to. The price was great! They had a grab and go breakfast which I wasn't expecting. Most hotels with full kitchens don't offer ANY breakfast. I would stay here again!
No elevator. Requested a non-smoking room, got a smoking room.
Everything here was great. I look forward to returning SOON
I found this hotel while searching for one that I stayed at nearby. My original hotel was completely booked so I settled for this one. To say It ruined my anniversary is putting it mildly. The check in was done wrong and I was double charged for a room that should have been free, the hall smelled awful, and the room was dirty. The floor was sticky and the carpet and furniture was gross. To top off my night the front desk clerk called the police on some guests and the flashing police lights interrupted what was left of our night. I tried speaking with the front desk manager the next morning and he was rude and unapologetic. I usually dont write reviews I just move on and forget about it but I spent with the double charge $180 on the lousy place and I dont want anyone else to get duped. Even in a bind I wouldn't ever stay here again.
Upon entering the building, I felt as if it was an apartment building. The room was large. The bathroom (just like every extended stay room I have rented) had hairs in the tub. So the staff has not properly cleaned once again. The bed was hard, as usual. For the amount of money charged, at least the rooms should be clean.
First, the hotel has changed names so even when you follow GPS you don't think you are at the right place, and once you find out you are indeed at the right place you will have wished the GPS was wrong. Upon entering the room it reeked of urine. the source of the smell was found when we discovered the toilet had been used by the last guest and never flushed. Don't know how long the room sat like that but by the time we got there the water was stagnant and unbearable. It's safe to say the bathroom was never cleaned. We requested a cleaning and were told housekeeping would take care of it first thing in the morning. They never showed up the whole weekend. I had to get extra towels, and clean linens for the sofa bed myself. Even thought we had four people in our room, they refused to give me any pillows for my daughters. I had to go around and clean all of the counters, tables, tv stand, and night stands myself. They were covered in sticky food residue and crumbs. Had I known where a vacuum was I would've done the floor too as it was covered in crumbs and old food. We were afraid to take our shoes off in the room and kept them on until we were ready for bed. The bed was like a sheet covered box. NO BLOW DRYER! What the heck?! We were in town for a wedding and I had no blow dryer in my room to do my hair for the ceremony. Luckily no one had to lose their life as someone was able to scrounge one up at the front desk. I do an immense amount of traveling and this place was #2 on the list for WORST TRIP EVER! The only one that beats it is the room that had blood splatter all over the walls from some homicide, but that's another story. Don't stay here if you value your health, and life.
great staff, nice and roomy all a studio apt can be
All the staff were extremely friendly, greeting me right inside the door, which was so nice on such a dreary day! The room was basic, but clean. There was a bit of an odor inside the room, but I either became used to it, or it went away. The bed was comfortable, the wi-fi free, and the treadmill worked. Couldn't have asked for more. Oh, the only thing that was bothersome was the smell of smoke - apparently, smoking and non-smoking rooms are located on the same floor.
My stay at this hotel was nothing to brag about. It's kind of a dumpy place, but it wasn't horrific, and if I am ever in a place with my budget that I need to save as much money as possible I would definitely stay there again. It was a big room and it had a kitchen. There were only a couple of weird things, 1) They gave me smoking instead of non, and 2) They didn't have any shampoo at the hotel, you need to bring pretty much everything yourself...except for towels.
Located within a leisurely stroll of Westport Plaza, Extended Stay America Select Suites St Louis Westport Craig is within a few miles (5 km) of Creve Coeur Golf Club. This 72-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Select Suites St Louis Westport Craig features free WiFi in public areas, conference space, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has a vending machine.
It was good to sleep, but there was roaches, the kitchen appliances was over used, and it smelled like a toilet as the fragrance of the room. This hotel chain used to be good, but its now an apartment for people. Some people lived there.
The front desk staff were amazing! They were very helpful and accommodating to my changing schedule. !
Megan, thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our Front Desk Team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management
I love the laundry room with the vending machines on the first floor. I love the kitchenette and the fact that the WiFi actually works, unlike its sister hotel. The rooms are nice for an affordable hotel, and my only complaint is that the rooms, while they appear clean, haven't actually been cleaned. You should at least mop the floors and get rid of the cobwebs on the ceiling. This is a pandemic, people want to feel safe. I also have a problem with all the guests who aren't wearing masks in the hallway or being instructed to wear masks. This is a mandate, it's not optional.
Laura, thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our thoughtful amenities. However, we are sorry our room was not in a spotless condition. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. Please know, we realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Guest was too loud and noisy too loud kids running around
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you once again, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
The staff was excellent, very friendly. Charles was at the front desk, very helpful, very nice, super good guy. The room was ok, the kitchen was falling apart and the fridge was very loud and rattled all night. The secondary door lock was broken, the bathroom towel rack was missing only the towel rack mount was on the wall. The shower really is my only big complaint, it was very dirty and the edges were covered in mold, it backed up and I was showering in a puddle of dirty shower water and it ran out and flooded the entire bathroom. At least the bed was relatively comfortable, so I was able to get a few hours sleep after listening to hall noise and a loud fridge for a while.
Dawn, thank you for being our guest. We are glad you enjoyed the comfort of your bed and the service provided by Charles and other associates, but we apologize for the inconvenience you had in your room. Your feedback is discussed with our housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Clean room. Had what I needed. Good price. Would stay again.
Mike, all of us at Extended Stay America appreciate your review. It's great to know you were impressed with the cleanliness of your room as well as the value we offer We look forward to welcoming you back soon. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not clean the bathtub was dirty and they had bedbugs
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
We booked two bed room, we were given one bed room, when we asked how that is possible, they simply said they can't help in any way.
I apologize for the disappointing visit you had with us. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are redoubling our training efforts to make sure this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, General Manager
Hotel staff rude upon arrival and gave not eye contact. Dingy towels and covers. I expected more from this area.
Dear Ashley, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management