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Recent guest reviews

Clean property that needs some updating. Quick check in, friendly staff. They dont allow smoking in the hotel so staff and patrons crowd the front door so you walk through the second hand smoke.

In need of some attention to decor and detail. For example in our bathroom the oblong toilet bowl had a seat for a round toilet. The breakfast was subpar.

I liked the housekeeping person named Christina, she made our stay a little better. The room stank even after housekeeping came in and deodorized it. The rooms have paper-thin walls and we could every word when someone was in the next room on the phone. Children and dogs were running up and down the hall with no adult supervision.

Thank you ! We had a quick rest halfway on our trip!

Quiet room. Rooms need renovation. Staff told me they’ve started but haven’t made it to all the rooms. Everyone was very friendly.

Hotel was next to interstate and I could hear traffic. Breakfast was cereal and small prepackaged muffins. You could do a waffle. Everything was clean but very old and worn.

This is an order facility but you can tell it was once a very nice place. The room was extremely clean. I dropped something behind the refrigerator & it was spotless. Good breakfast. In the cooler are sausage & eggs. Private door to the parking area. Big plus! It’s not really five stars but at least a 3 1/2 to 4. I’ve stayed in 5 star that weren’t as nice. Great stay for the price

Hotel was dirty! Smelled bad. Terrible road noise which I know couldn't be helped, maybe some better insulation or windows.

Just off the interstate and quick check in connected to friendly staff made for a good overnight stay.

Decent for the cheap price. Budget hotel. Small square bed pillows..Not even standard size. Room was clean. They stopped serving the free breakfast at 9 am, which is too early, in my opinion. Shower saver head made showering less than pleasant, as water pressure was weak. Would stay again if I had to, but would search others nearby if I had the time.

Checking in was fast, friendly and about what you expect. Close to fast food places to eat (Burger King, Pizza Hut, etc..). Room was "as described" and in good shape. Had to fiddle a bit with the air conditioner unit but it worked after a fashion. Seems reasonably safe area. Parking was available but scattered. Nice to have a fridge in the room. Didn't use microwave or coffee maker. Bathroom was clean but one bath towel had a few light visible stains on it. The blanket on the bed likewise had off-color markings on it. IMHO those should have been thrown-out and replaced. A few noticeable usage marks on the doors and shower curtain areas, but overall the room was in reasonable shape. I'd stay here again on a overnight to elsewhere. Not sure I'd stay more than 1 night, however.

Convenient to 81north. Saved time traveling up north. Everything was clean and it was nice to wake up to waffles in the am. Our stay was less than 24 hours, but probably will stay there on the way home to N,C.

We had an excellent night's sleep here. With a continental breakfast, it was a good value. The hot water did not work in our room and the staff promptly discounted the room 25%. Good response.

The WiFi did not work in the room. I had to go out into the hall if I wanted a barely functional signal. Some lights did not work. The bathroom light reminded me of the kind of light you'd expect in a dingy highway rest stop.

We were in town for my sons wedding the staff were very friendly and helped when needed the handicapped accessibility was wonderful had bars everywhere you would need them the bed was comfortable and there was plenty of room to move in a wheelchair

First I was forced to stay here. I was charged over the phone. I thought I had to sign something. Then u wasn't aware of a $50 charge for some ridiculous reason. Then the clerk advised breakfast ended at 10am when in fact it ended at 9:30. The room wall were thin. I heard people next door slamming items in the next room. Someone tried coming into the room that night.

checked in late, the front desk was very helpful and friendly. Room was clean and comfortable.

The hotel is very dated. Room was very small, stains and holes in the carpet. Bathroom lighting was dim and bathroom fan made noise. Holes in the blanket and bedspread. However, the room was clean (except carpet stains) and we appreciated that. Breakfast was ok.

The hotel was a nice stop on our way to NC. All got a good nights rest.

Viking Way Martinsburg WV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center
  • Laundry facilities

Located within a mile (2 km) of Martinsburg Mall, Red Roof Inn Martinsburg is within 2 miles (3 km) of Wonderment Puppet Theater. This 62-room hotel has free in-room WiFi, free self parking, and a 24-hour business center.


Rooms

All 62 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

Red Roof Inn Martinsburg features free WiFi in public areas, a 24-hour business center, and a computer station. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include laundry facilities, a TV in a common area, and a vending machine.

Room options

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Deluxe Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Room, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Red Roof Inn Martinsburg

Everyone (10) Couples (8) Business (5) Family (14) Other (2) Friends (2)
1
Everyone

By on Dec 14, 2020

3
Family Family

Clean property that needs some updating. Quick check in, friendly staff. They dont allow smoking in the hotel so staff and patrons crowd the front door so you walk through the second hand smoke.

By on Aug 10, 2019

Review comment responded on Aug 12, 2019

We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and comments about our property. Please do come see us again.

3
Business Business

In need of some attention to decor and detail. For example in our bathroom the oblong toilet bowl had a seat for a round toilet. The breakfast was subpar.

By on Jul 5, 2019

Review comment responded on Jul 5, 2019

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and toilet. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

1
Family Family

I liked the housekeeping person named Christina, she made our stay a little better. The room stank even after housekeeping came in and deodorized it. The rooms have paper-thin walls and we could every word when someone was in the next room on the phone. Children and dogs were running up and down the hall with no adult supervision.

By on Jun 24, 2019

Review comment responded on Jun 27, 2019

We appreciate your rating of our hotel and the feedback you have shared pertaining to our housekeeping and room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4
Family

Thank you ! We had a quick rest halfway on our trip!

By on Apr 13, 2019

Review comment responded on May 1, 2019

Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

4
Everyone

Quiet room. Rooms need renovation. Staff told me they’ve started but haven’t made it to all the rooms. Everyone was very friendly.

By on Feb 1, 2019

Review comment responded on Feb 2, 2019

Thank you for taking the time to share. We appreciate your feedback regarding our staff and room. We appreciate you taking the time to share your experience.

3
Everyone

Hotel was next to interstate and I could hear traffic. Breakfast was cereal and small prepackaged muffins. You could do a waffle. Everything was clean but very old and worn.

By on Dec 15, 2018

Review comment responded on Dec 15, 2018

Thank you for being a valued guest and for providing us the feedback regarding our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

5
Everyone

This is an order facility but you can tell it was once a very nice place. The room was extremely clean. I dropped something behind the refrigerator & it was spotless. Good breakfast. In the cooler are sausage & eggs. Private door to the parking area. Big plus! It’s not really five stars but at least a 3 1/2 to 4. I’ve stayed in 5 star that weren’t as nice. Great stay for the price

By , from Indy on Oct 29, 2018

Review comment responded on Oct 30, 2018

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

2
Everyone

Hotel was dirty! Smelled bad. Terrible road noise which I know couldn't be helped, maybe some better insulation or windows.

By on Aug 28, 2017

Review comment responded on Sep 2, 2017

Thank you for your recent feedback and I do apologize for the discomfort you experienced during your stay. We take comments from our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.

4

easy access

Everyone

Just off the interstate and quick check in connected to friendly staff made for a good overnight stay.

By , from Tennessee on Apr 19, 2017

Review comment responded on Apr 29, 2017

Hi Pete, We appreciate your time in sharing with us your review following your stay here at our hotel. It is heartwarming to hear that you were pleased with the accommodation and services, we look forward to having the opportunity of providing your next accommodation needs. Kind regards.

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