Hotel Rawabi Marrakech & Spa- All Inclusive4.0 out of 5.0
Recent guest reviews
Hotel Rawabi Marrakech, is definitely the best hotel that I have ever stayed in. Both myself and my sister had a wonderful holiday loved our stay at the Rawabi. The staff were all so lovely and very helpful. The restaurant manager Omar was very friendly and welcoming. He did an excellent job of managing his staff and ensuring everything in the restaurant and bar ran smoothly, an overall excellent manager and a great person. His staff (Muhammed, Khalid, Hatim etc) were all very hard working, and always made sure that guests had everything from napkins, cutlery and a clean table. The bar staff were also excellent, in particular Abbas the bartender who is such a nice, decent guy, who really knew how to cater to each and every individual customer, not to mention he also made the best non-alcoholic cocktails ever which were not only delicious but were also equally as aesthetically pleasing. The entertainment team were all brilliant, they were excellent at making sure that everyone was having a good time and knew how to interact accordingly to each individual guest. Our room was nice and spacious, and the air conditioning was very much appreciated, it was brilliant. The bed was rather hard and uncomfortable, but was fine once I placed the duvet on top of the mattress. I enjoyed all the food over several days. However, on the last couple of days both myself and my sister didn't really enjoy the main course dishes. The desserts though were always absolutely delicious. Rawabi is very close to the airport which was very handy. The hotel is also walking distance to Jemaa el-Fnaa. However I would not recommend walking as the roads you have to cross are absolutely atrocious, they're really dangerous as they're not traffic light controlled and there are cars, motorcycles, scooters and horse drawn carriages coming from every direction. If you plan on visiting I definitely recommend getting a taxi. To finish off we would like to say a massive thank you to all the staff at hotel Rawabi who made our stay very enjoyable and memorable. If I visit Marrakech in the future I will definitely be staying at the Hotel Rawabi & spa.
No air condition - the lobby and dining room ware open to the wind. The room's air condition was insufficient and I sleep with sweat. The room was fine and big. The pool was good The food was standard but not Real Marocan
Me and my friend came to this hotel last minute after our initial hostel we booked onto was super unsafe and scary! We booked the hotel whilst in the hostel and arrived the next morning, the hotel itself was okay, compared to where we had just been it was a luxury! The rooms are nice and spacious, they are very clean and a there is a nice bathroom, full length mirror, lovely balcony, and a small fridge! The fridge wasn't super cold but cold enough to keep drinks and fruit cool! The actual hotel it's self is nice and the food is good! It's traditional moroccon food so be prepared to try new things but it's all delicious. The only down side to this hotel is the service is rubbish! When you arrive on reception the staff are very friendly but if you need anything you have no chance! Our friends at the hotel waited four hours for a towel and when our aircon didn't work we waited two hours for 'a technician is coming right now to your room' and then when he came he looked at it and said it was fine when it wasn't working we asked again and was told someone would come straight away and they never turned up! But we aren't fussy so thoroughly enjoyed our time here!
This hotel is definitely 4 star by Moroccan standards. I just want to start by saying that this hotel was booked for me. I am not saying this in any arrogant way but I do tend to always stay 5 star so when I got here it was a little shock to the system. No AC in the lobby area which was a little surprising since it was 40 degrees. Anyway got checked in and as we had booked 2 rooms one of the rooms AC was not working properly. The room also did not have any towels. When I asked for some towels it almost took 4 hours to get some. At this point I thought this was going to be a very long holiday. However we managed to get a room change on the second day and the house keeping did improve. Generally though it does take some time if you request something so just be prepared to wait a very very long time if you request something. On the whole I would say that if your not used to staying 5 star then this is a very nice hotel. The rooms are very good size and cleaned everyday. You get the usual toiletries that go with it. HOWEVER MAKE SURE YOU BRING YOUR OWN HAIRDRYER AS THE ONE IN THE BATHROOM CUTS OUT AFTER 40 SECONDS AND A 2 PIN PLUG ADAPTER TO FIT A 3 PIN PLUG FOR YOUR UK PLUG INS as the hotel only has the double pin plug sockets and don't have any adapters. The staff at the hotel are incredibly nice. The general manager Ahmed is the man to see if you want anything doing but also a girl at reception called Awla. She is always smiling and did everything to make my stay a pleasant one. There is also another receptionist who is also very nice and always tried to help me if needed. To be honest all of them were very nice. The hotel has 2 pools which are pretty ok sized and cleaned everyday. The hotel it's self does do a lot to keep you entertained. It has a mini kids club which included games, painting and more, yoga, swim aerobics and late night entertainment for the family such quizzes, song and dances. Best in mind the music is on all day and is quite loud. The performers are very nice people and are always laughing and smiling. They try so hard to keep everyone happy but especially children. We only had breakfast as part of the package. You do have to wait a bit to get an omelette made because there could be a line. But they generally have everything you need. Cereals, jams, pastries and a little more. Don't get me wrong it's not 5 star standard like what I'm used to but it's still very good. The location of the hotel is very good. About 6-10 minutes drive depending on traffic to the square which costs 50 dirhams by taxi. The same distance to the Oasiria waterpark and also the same distance more or less to menara mall in the new city which cost 70 dirhams. The airport is also about 10-15 minutes away. About a 5 minute walk is a mini shopping centre with the usual shops of clothing, a carrefour supermarket, food court with Pizza Hut, dominoes, Burger King, ice creams and more. It also has a games and arcade centre there and also soft play centres for children. There is also a little walking park area across the road from it. So in conclusion this is a nice hotel that does it best. I would on the whole recommend staying here.
I'm hoping to give a very honest review of this hotel. When myself and my partner first arrived at the Rawabi hotel, we were pleasantly surprised - lovely reception area and we were greeted with a friendly hello. At first, nothing seemed to be too much trouble. As I had booked this hotel through booking.com, we opted for the pay at the hotel option. We had also cancelled a room (free of charge) the week before our departure as we saw the same deal and the same hotel over £100 cheaper. That's the service booking.com provide - so we didn't think anything else of it. Upon payment, we were told we could only pay in the local currency, Dirham... Which unless you are very clued up can be quite confusing. After paying and going up to our room, I decided to work out the conversion back into Sterling, and found we had been overcharged over £130! I went back down to reception, explained I had been over charged and it had become clear that I had been charged for the room we had previously cancelled. No problem we thought - they can just refund the difference. I spoke to about 4 different people, none of who were willing to help. I was told 3 times that day that the manager was the only person who could resolve this, and she would come find me in my room - this never happened. After going to the reception several times and finding nobody who could help, I decided to wait until the following day to follow up as we didn't want to ruin our holiday before it had even started! The room overall was ok. Spacious and comfortable, although the lighting was terrible and there wasn't a socket available near a mirror to be able to dry or straighten your hair. The bathroom was a good size, a little tired looking but perfectly clean. We had a pool view which we first thought was great - we soon realised this wasn't so great! As we made ourselves comfortable around the pool area (which was pleasant) we were just about to relax. Like most people, we go on holiday to chill out, escape from the stress of work and enjoy some R&R. If that's what you're looking for, this is not the hotel for you. We were blasted by excessively loud music around the pool ALL DAY! it starts at around 10am and it does not stop until about midnight. I promise I am not exaggerating when I say our ears were ringing by the end of the first day. We are a young couple and enjoy music, but the volume this was played at was ridiculous. We asked on several occasions (politely) if it could be turned down, and instead of considering us we were made to feel like an inconvenience. The entertainments staff would huddle together, gossip and stare whenever we mentioned the volume, and frankly made us feel like we wanted to leave. We escaped to the bar; as we were all inclusive we thought we would drown out sorrows in a beer. Firstly, it took us about 30 minutes to get served.. People who arrived after us were served first. We ordered a beer each, and the local beer was quite nice. We decided to order another, and an hour or so later went back for a 3rd each to be told they had 'run out.' Except they didn't just run out of beer, they also run out of Coke and apparently run out of mint for a mojito - even though we watched him make the next person who arrived at the bar a mojito with lots of mint!!!!! The following day I returned to reception and demanded to see the manager - we were ready to leave and go elsewhere. After a night of no sleep and being met again to excessively loud music, we had really had enough. The manager, Aicha was incredibly lovely and listened to all of our complaints. I was refunded the over charged amount straight away, and she organised a table and free bottle of wine for us to enjoy at lunchtime as a way of apology. The music for that day did seem to be quieter, although over the course of the following days crept back up. She really did try to make us feel welcomed, but sadly we had already been made to feel alienated. At mealtimes I would queue for the hot food being served, and people behind me would get served before I would. We were talked about by staff (bar, entertainment and reception) because they thought we couldn't understand them - just because we don't speak French doesn't mean we can't understand what you're saying! This hotel caters for local families. As a British couple, we were made to feel at times unwelcome. I would like to stress this does not apply to all staff members, the restaurant staff and particularly Omar; the restaurant manager were always friendly and warm. Although we didn't have a problem with the actual hotel, our overall experience was damaged over and over again to the point where we were actually excited to return home. If you want a relaxing holiday, this isn't the place to visit. The rooms are fine, the pool is clean and the food is nice. But when you travel to Marrakech, you expect a memorable experience for the right reasons. We are still reciting the Hokey Cokey in our sleep and our ears are still ringing - we won't be returning and sadly wouldn't recommend this hotel to anyone who values their eardrums or their sanity!
I stayed at this hotel alone for 3 days I appreciate all the staff from the front desk I got my key around 10 min even that was little bit busy at the reception to housekeeping they clean my room every morning and They give even extra towel and they are so kind to me thank you so much or the restaurant they have good and tasty food,yummy breakfast and lovely staff as well , in the end I wanna say thanks to Mr Ahmed the GM of the hotel for this unforgettable holiday and the discussion we had at the pub I will be back soon to this awesome hotel .
Stayed here for 10 days in June 2017. Booked it last minute. It's a nice hotel, out from the main medina but in the tourist zone. The hotel is by UK standards 3 star but clean, comfortable and welcoming. The staff are lovely, but there's always one exception. One reception woman (older say 48+ years ) had hennered eyes, was just horrible to us. Nasty in nature and rude but she was like that with the staff too, treating and talking to them like dirt). Apart from her, everyone else was fantastic. The reception ladies and men, the room staff, cleaners, gardeners, but especially the restaurant staff were fabulous. We ( my friend and I) would like to extend our gratitude to Mr Omar Rouane the restaurant manager. He was organised, professional and good to his staff who in turn were lovely to guests. It seemed he encouraged the staff not shouted at them like the henna woman I mentioned earlier. She was nice only to the senior managers but once they left she was horrid to staff and guests alike. The restaurant was well run, clean professional and the food was delicious. Mr Rouane made his guests feel at home and went out of his way to care for us and other guests. My friend was sick one evening ( due to an insect bite in essouaria) and I went to a local pharmacy for medicines. Mr Rouane asked his staff to bring our meals to the room ( without us asking) and made sure we were ok. This was a lovely gesture and we appreciated this help very much. A good manager is an asset to a company, whether it's a hotel or other public service. Mr Rouane is an example of good quality customer care and the way he helps his staff to give great service to tourists is also something I hope the hotel appreciates. The other staff went to him with issues as well so I'm sure he was managing and helping them too. I'd recommend staying at Rawabi for its homely feel, pleasant staff, it's facilities and all round stay. Make it a base to explore Marrakesh in full. You won't be disappointed! 10/10!!!
Its location and overall facility is okay. Rooms are clean enough. AC works well. Average isolation. But the staff is awful. Most of them do not care about your needs. They just nod and do nothing. If you want an extra toiletries, you can wait for day (if you insist, they either answer back or keep on doing nothing). Poor breakfast (they better enrich their cheese selection) and also flies in the dining hall is a big problem. Last but not least your room door can be a problem (it sometimes work properly but sometimes do not--be patient and take your chance). A lot of people suffered from this issue during my visit.
Our room was very clean and the staff welcoming. The staff were always helpful, booked our taxis and were able to help us with whatever we asked. We went when the hotel was quiet so they could have taken it easy but they didn't. The evening meals were fab! We had a buffet one night and a selection from a small but very tasty menu on the other three. One night we ate out in the city and although the view was great and the ambiance very thrilling the food was not a patch o the stuff in the hotel. We got by on a mixture of English and French but some of the staff spoke English better than many of the kids I have taught. The hotel is near a shopping mall which was good to potter to and potter around when the heat became tooooooo much. I think that basically if you smile at people and treat them well they respond in a like manner. I would stay again, so would my daughter, and I wish them all a very happy Eid for next week. (It was hot, the days were long and they were fasting... they must have been worn out but they never once showed it or behaved in anything other than a friendly and helpful manner!
Nice resort in a new very nice touristic area, quite good food - both breakfast and dinner, very roomy convenient rooms, nice pool with lot of area around it. The staff was very friendly and helpful..
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Agdal within 2 miles (3 km) of Agdal Gardens, Hotel Rawabi Marrakech & Spa- All Inclusive is within a few miles (5 km) of other popular sights such as Jamaa el Fna. This 4-star hotel welcomes guests with 179 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located in central Marrakech, the hotel is also near Saadian Tombs and El Badi Palace.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception. Start each morning off right with buffet breakfast served for a fee.
The 179 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and safes. Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bidets. Phones and desks are also standard.
Guests of Hotel Rawabi Marrakech & Spa- All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, as well as an airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 372 reviews