Kervansaray Marmaris Hotel & Aparts3.5 out of 5.0
Recent guest reviews
We've just got back from a 5 night stay at this hotel. I don't really know where to begin. The good point first was that the rooms were nice and clean. We went for a Turkish bath at the hotel and I would definitely recommend it. Maya was extremely helpful, friendly, polite and promised us that we would enjoy the experience and I can honestly say, it was fantastic.The only other members of staff that were helpful were the night shift reception man, another lady at reception who had brown shoulder length hair, and the waitress at the restaurant and her husband. Gokce, the reception manager was rude and extremely unhelpful. The WIFI is crap. They said you can only have free wifi in the reception area, but even that didn't work. You have to pay for wifi if you want to use it around the hotel. Safe is also charged per day. The cleaners forget to leave clean towels and to replenish the shower gel and shampoo. In the restaurant you have to get your own cutlery and drinks from the bar. It is all self service. The food was extremely disappointing. It was tasteless. There's no choice of dishes either, very basic to be honest and if you're a vegetarian then you'd starve. The pool area was dirty. There is no life guard, but just an empty chair where the life guard is supposed to be sitting. 1 little boy would have drowned if it wasn't for another guest to quickly save him. The entertainment team just wonder around doing nothing. They don't mingle with the guests or even organise any activities. They were completely and utterly useless. I just didn't understand their purpose. The staff are miserable and don't make an effort to look after the guests. I would never rate this hotel as even a 3 *. More 2*. I wouldn't recommend this hotel to anyone. It's the worst hotel I have been to. Do not go! The worst experience I've ever had on a holiday and I've been on absolutely loads.
Fantastic holiday in this hotel! I really like all food and shows after diner. The best thing in this hotel is rooms. They always clean and from my was fantastic view. All staff is really friendly. I can say thanks for all entertainment team especially for Jerry
Few days ago with my cople friends ww was spending great time in this hotel. From first day i started like this hotel because rooms was really clean and big with fantastic view. Food was good and entertainment team was great. I want to say thanks for jerry he was helping for us a lot.
Ok so this isn't the worst hotel you can imagine, in fact on the eyes it's really nice, however I wouldn't recommend it, especially if you're a couple. Rooms are nice, pool isn't great (was very green) looked like Shrek had a massive accident, but could at least get sun loungers. Reps and people who work in hotel are very pushy, especially people In the spa bit wont take no for an answer, but is expected in turkey. Again male staff are incredibly creepy, heard two of them talking in Turkish about a young girl who's family were sat near us earlier in the day, I can't speak Turkish but could gather the words 16 and virgin, disgusting the way they were acting. Now the food, the worst ever experienced, i don't have high expectations with food, and have been to a lot of all inclusive places and will try any ethic good, but this is garbage. The same bland food every day. Burgers, chips, plain pasta, chips, burgers, plain pasta, the occasional pizza, which you have to fight over cos the people are so happy over some flavour and different food. You can tell only take a diet of chips for so long. Location isn't the best either, is manageable, but if you're a couple, I'd recommend going somewhere less fancy looking near the centre for cheaper, and going out more, as marmaris is amazing, so many good places to eat, lots of good bars, waiter service at the beach, and it's dirt cheap, can spend a full day at a bar eating, drinking amazing cocktails and end up with a bill of about £30. You'll have a better time trust me.
Just got back from marmaris stayed at this hotel.... hotel was dirty, food was the same every day. Pool food neaver changed burger and chips every day. Reps were highlight off the holiday (snipper) they look after you if u go out clubbing. Very miss leading when booking hotel. Swimming pool isn't big and the slides aren't big. Will not be back to this hotel
After visiting with my family. I have to give a big thumbs up to Beko the entertainer such a lovely guy who is great with the kids, so friendly and who looked after us all whilst away. We look forward to coming back with the kids again and thanks for some great memories.
What can I say fantastic holiday couldn't ask for any more great hotel and staff, beko was a star absolutely he was fantastic and helped make our holiday one to remember. The hotel is clean and tidy, the good is of good quality and the prices were good, I would definitely recomend
I am a regular visitor to Marmaris over the years and again had a great holiday. Thanks to everyone and especially Beko who puts himself out to make sure you have the best holiday. Marmaris is a fun place to be, shopping is great and everyone so friendly out there. Recommend a visit to anyone looking for good value for money
Kervansaray Hotel in Marmaris is worth a visit not only because of its beautiful buildings but also because of the warm and welcoming staff, who will do everything to give you the best holiday! Bekir who is one of the staff members at the Kervansaray Hotel is especially nice! He is always interested in a chat and will do everything to make you laugh and enjoy your stay - Bekir surely knows how to entertain and keep people in the best holiday-mood! I will definitely come back to Kervansaray because of Bekir - he adds unique personality to the hotel!
I just came back from my holiday. I spend great time with my friends. I was really happy about my room and all team. Food was really nice all the time I can find something different. Entertainment team was really responsible and funny I want to say big thanks for them! Especially for Jerry he was awesome!
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1572 reviews