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Kervansaray Marmaris Hotel & Aparts

3.5 out of 5.0

Recent guest reviews

i stayed at the kervansaray hotel for 4 nights and the only good thing i can say about this place was the spacious rooms and the cleanliness of it. (thanks to house keeping) yet everything outside the room was atrocious!! the customer service from the hotel staff was poor, they were rude, lazy, did not speak much english and quite unbothered with anything besides their mobile phones, inside pool was dirty, the canteen had a disgusting selection of food; shared with flies; weather you we're eating outside or in, for that; we chose to avoid any type of meals at this hotel our intire trip dispite the fact we had an all inclusive package, this hotel is FILTHY and every single bit of equipment at this hotel was either rusty, broken or poorly looked after, tables were dirrty, lifts were sticky and smelly and day after day people chose to leave there used cups in them, the foyer of kervanseray looks out to a cemetery which was very unpleasant to see. overall i had a fantastic holiday due to the exciting excursions booked on arrival keeping us busy from spending time in this place, i highly recommend you to not book this hotel unless you have zero standards. i have no clue how its a 4star hotel.

Made the mistake of visiting this hotel even after reading all the bad reviews. Only positive: Room was surprisingly alright (thank you to housekeeper), bathroom mouldy in places, otherwise ok standard overall..... that’s the only nice thing to say.. Food was a no-no! Absolutely horrendous! Shocked how they are still allowed to serve such distasteful stuff!!! Drink machines have a mind of their own!! Drinks served in smelly cups probably not washed from previous drinker!!! Poolside food repetitive and cold, not available for the all the hours listed!! Pool was ok but very dirty in surrounding area. Kid’s entertainment? What kid’s entertainment?! Non-existent except maybe 3 out of 7 evenings of 10-20mins with the only friendly staff member coco. Rest of staff hate being there& don’t want to do any more than they are paid for. Got a note slipped under room door on first night from hotel’s tour rep.. went to meet him next morning& he was quick to overprice all excursions(we were new marmaris so got reeled in). Biggest mistake to buy anything from them!! Would definitely return to beautiful Marmaris in a heartbeat, but won’t return to Kervansaray Marmaris Hotel even if they paid me!!!!!

We looked at all reviews before we went and it was very negative I must admit I was so nervous getting on that plane but vowed that we were there to enjoy a sun lounger and sun .. ok so ROOMS- beautiful the best we have stayed in clean well maintained comfie beds free fridge with maid service needed blankets last few nights no problem at all .. Reception -- never had a problem all very professional and polite BAR -- very young lads but worked their butts off no cocktails unless you knew what it contained diet drinks -- Fiiinshed siwwrry but lads that work all the season long hours and HARD for their age .. Entertainment -- haha .. but they do put a "show" on at night and often without anyone there I think they need good direction and a strong direction and it be good KIDS CLUB nope ... FOOD -- repatative and boring bland but food it's what you make it and chicken rice and salad is ok but for 11 days ??? We survived lol DRINKS --NO HOT CHOCOLATE NO JUICE limited diet drinks if any and alcohol all water down but in beakers which if you were smart and asked for "doubles" you got more alcohol and if you say less coke etc or ask for a shot glass now your talking lol SNACK BAR -- chips often home made sauce and some "burger meat" Furniture -- dirty and worn but a good vax clean and a throw perfect .. Cleanliness -- 2 women vs one big hotel fair play they never stopped when it rained omg did it rain they were on it mopping cleaning buffing but two only ladies = losing battle English guests -- disgraceful I was ashamed to be English fighting moaning getting drunk kids running everywhere kids chasing and encouraged to throw the cats /kittens in the pool bushes or "kick it in the head" Weather -- perfect Buddha spa -- amazing staff cater for every need curtious and flexible amazing from 8 years old to 40 ... get the gold package and be pampered for the day or split it as we did and have luxury over two .. Cats --- lots and love to be cuddled spoilt etc Hairdressers -- amazing people we had hair cuts Turkish shaves pedicures and shellac manicures for us all ... nothing to much trouble and extremely professional TRIPS -- we did the 7 islands and the jeep safari with hotel rep both fabulous trips .. 7 islands was an amazing boat trip with lots of stops for swimming in the sea and photos and pictures ... jeep safari MASSIVE WATER FIGHT take spare clothes u will get wet and about 4 stop offs for "extras" like go carting etc ;take money) u will be filmed photographed and its extra lol and the water guns are sold To u for the day (10 lira each) but is fun .. Hubbie and son went quad and buggy racing and loved it but got ditched lol We independently ( down the road booked that and the dolphin meet) we went to the dolphins meet it cost about £50 each to meet them ( not swim ) but touch and kiss them it was the best ever experience bus comes to hotel and takes u bk ... we all loved it ... but photos are extra lol Pool -- freezing and slides on 3x a day but kids loved it GAMES ROOM ----haha it smells nothing works and u pay 40 lira for pool table for an hour in a basement of grime!! SHOP --- go there for EVERYTHING including kebabs 15 minute door to door 15 lira ... FLIES -- bloody everywhere ur food ur back ur sun lounger EVERYWHERE !! Lol My rating -- 3 with a good scrub more staff lick or two of paint and enthusiastic staff strong management and a positive outlook it would be great !!!

What a disaster, first day hubby fell down the stairs on the pool balcony where the carpet was missing, tiles very slippery and dirty and he was wearing flip flops went to reception to report it and request it be noted in accident book and we were offered a bandage and some sort of fluid his knee is till swollen. Food in restaurant is awful flies dead and alive everywhere cats jumping onto tables taking food of plates not one cat but 6-10 and the smell of cat pee is awful. Flies on food, poor selection always cold and uncovered when we asked reception if food would improve we were told you have 2 choices eat here or eat out needless to say we eat out every day and being a family of 7 this did not come cheap, The last couple of days they ran out of food at the pool bar and they were constantly running out of soft drinks. Neither pools are heated the shower room was very dirty. The rooms were not cleaned maid only emptied bins and took away dirty towels to replace them with more dirty towels. View from balcony was broken bottles, broken sun loungers, cookers, chairs etc was like a dumping ground. Roof leaked when we had a storm and everywhere was soaking wet, reception chairs were very dirty. Could go on for ever I would advise people to read all the bad reviews as in my opinion they are all genuine this is a hotel from hotel. PLEASE DO NOT BOOK THIS HOTEL YOU WILL REGRET IT.

We arrived late at night , so woke up in the morning only to find our balcony looked over the local graveyard. Not what you want to see on holiday and even after a family bereavement. Things got even worse when going for breakfast, the tables were disgusting with plates with leftover food lying everywhere , flys everywhere and the food was disgusting. Sitting in reception the seats were all stained , the button to the lifts was broken. This is supposed to be a 4 Star Hotel yet I wouldn’t let my dog sleep or eat their . I spent a fortune eating out at a local bar called Sarah’s bar which was fantastic. And another local bar we called the breakfast bar. As most of the guests from the hotel eat their . The free WiFi is non existent and the want money for the other WiFi for your room , which is the same non existent . I found the staff were very ignorant and unhelpful . Please never stay at this hotel and don’t let these negative comments put you off Marmaris because Marmaris is a beautiful country . I have posted a couple of pictures below from this minging hotel.

Excellent hotel! friendly staff and great entertainer Barbie she was amazing I would definitely recommend this hotel for family's our family loved this hotel different entertainment every night and kids club

we be in 2y ago and it was one of the best hotel. this year we are shocking how going down. need to change all staff because all is so rude. food is disscusting all week we going to city center for dinner.

stayed 15th to 28th sept 2017 got there late 4.00am 1 young lad on reception no was really nice no complaints there.2 bottels of water in the fridge all good at this point I could'nt understand the complaints.then the shock hit us food omg even my husband who eats anything was stumped .fly's everywhere in restaurant one evening a little girl was sticking her fingers in the cakes while holding a feral cat.if the chef had any pride he would not have put rubbish out an called it food.even the staff where getting pizzas delivered.if the lazy people didn't leave there rubbish around it would of been fine there are bins but some guest just did not bother and finally snipper and jerry were brilliant work so hard never seen coco do anything and sorry I forgot the hair dresser did a miracle on my hair only the food let this hotel down

We were transferred to this hotel because the one we were staying at was horrendous. on arrival the foyer was full of screaming kids and adults. we were shown to our rooms on the second floor, the rooms were very good and clean, although the view from the balcony was of trees with clothes hanging from them (apparently one angry guest threw her partners clothes over the balcony) feral cats and rubbish . later we went down to the restaurant for dinner we foolishly had got dressed for dinner not realising that shorts and T shirts were the norm. dinner was a non event because we don't like chips with everything or rice we decided that although we were all inclusive we would eat out as none of the food was in any way appealing as there were flies all over the food. we spent a week at the hotel dining out every day, it was eye opening in that there were children running wild, shining laser pens everywhere with the parents just getting drunk on free booze. This Hotel should be avoided at all costs unless you like violent parents and wild children. sitting in the hotel lobby means getting covered in flies and the chairs were filthy. on our last day there was a storm and the rain poured in through the roof getting everything soaking wet, several people slipped on the wet floors. Never ever again

Went with wife n kid for a week 24th October to 31st October...1st impressions of hotel is crap our hearts sank soon as stepped through lobby doors...we are far from snobs but we strong believers in 1st impressions and this didn't deliver at all...the place was full of flies and I mean everywhere...its very unclean and not maintained very well...after 12 hrs we met up with the rep to who was bombarded with complaints from me n other people but tried hardest to sell excursions instead of listening!!!!!!!...the restaurant my god was disgusting...full of flies on the food to which there wasn't much choice morning noon n night so ended eating out most days n nights...1st morning there the choice was so poor ended up eating chips wtf!!!!! basically if u love chips then ya sorted lol...the pool area I felt was absolutely disgusting...very dirty n ripped sunbed cushions on every single sunbed and even some of beds were broken!!!!!...indoor pool was full of mould round it where staff couldn't be bothered to clean or maintain...hotel room wasn't to bad they made are bed but that's it...we purposely messed up mirror by tv which was never cleaned for the whole hair everywhere in a skinhead the wife n kid are blonde hmmmm...there must of been at least 5 fights while staying in hotel!!!!!...the staff couldn't really careless about anything as it was end of holiday season

Merkez Mh 19 Sk No 55 Marmaris Mugla

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Marmaris City Center, Kervansaray Marmaris Hotel & Aparts is within a mile (2 km) of sights such as Aqua Dream Water Park and Blue Port Shopping Center. This 220-room, 3.5-star hotel welcomes guests with conveniences like a private beach, an outdoor pool, and an indoor pool. Atlantis Water Park and Marmaris Amphitheater are also close to this Marmaris hotel.


Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Kervansaray Marmaris Hotel & Aparts's 220 air-conditioned rooms provide furnished balconies, sofa beds, and minibars. LCD TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free bottled water and phones are also standard.

Property features

Guests of Kervansaray Marmaris Hotel & Aparts enjoy a private beach, a nightclub, and an indoor pool. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this family-friendly hotel include an outdoor pool, a children's pool, and a fitness center.

Room options

Standard Single Room

Twin 1 | Sleeps 3

Triple Room

Full 1 | Sleeps 4

Family Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1572 reviews