I don’t like the services to expensive place for the poor services I don’t recommend to go this hotel
I thought the people there were very nice. I thought the staff (for the most part did a really good job) However, we went multiple days without our room being cleaned although we went to a manager on it. We were told if we upgraded to Premium, we would get a bottle of tequila and a bottle of wine, and we didn't, and the thing that bothered my wife the most was the coldest you could get the room down to was 25C or ~75F. We had to go out and buy a fan. I think we expected a very good experience, and what we got I think was really good for Manzanillo, but maybe not what we were looking for.
I didn't like the cleanes in my bathroom
It was ok except for being a vip costumer I was supposed to be able to check in at noon and didn’t get the room until 3:00pm and there was no upgrade as far as I am concerned
Great service, friendly staff
This was my third time in this place and so far it was my worst experience. I finally was able to afford a room with sea view and i got only partial view room. According per staff, none of the rooms have full sea view only partial. When I reserved the room it said sea view not partial sea view. I told them if I wasn’t getting sea view to just give me back the extra money I paid for sea view and to put me in a room w just garden view. They said they couldn’t downgraded my room. I traveled with my cousin and he only paid for garden view and he got his room in the same location as mine and didn’t have to pay extra as i did for “sea view.” They “upgraded” me to a premium room which it was just two floors up and two rooms over my first room so it was just the same view just partial sea view. The “premium” room needed some maintenance. The balcony’s door screen was broken. The bathroom door was broken. One of the sinks was broken. Later on, I realized the lamps needed lightbulbs. Staff was friendly except for the lady serving snacks next to the beach. I usually go and order for the rest of our group, so my order was two hotdogs and hamburger and she seemed upset probably because I ordered three different items. The buffet restaurant was under construction, so we had to dined outdoors and share tables with other guests. Food was okay. They only have 1-2 staff doing check ins and it can take a while. I feel cheated because I didn’t get the view i paid for.
We were in the area just for 2 days and this hotel was a perfect getaway for us. We had “prime” all inclusive and enjoyed the “prime “ bar with snacks and excellent drinks. The staff at the hotel was friendly and helpful. The Mexican restaurant was amazing , they treated us like royalty. We will definitely come back.
The faucets on the washbasins were to short and it was very difficult to wash ones hands. Also, the cold water pressure fluctuated to the point where there was no cold water flowing at all (very annoying when taking a shower).
El personal muy amable y servicial,mucha seguridad a la salud, la comida buena no había saturación de gente, lo malo es que están descuidando la estructura, las reparaciones que hacen las hacen mal y se nota de lejos la piscina tenía mucho negro alrededor y la agua se veía sucia y mucha arena en el fondo
The pools were nice. What we did not like was: 1. Waiting in long lines to have breakfast, 2. Only having two options of restaurants to eat from, 3. The snack area running out of food, 4. Servers indicated they were understaffed in serving drinks in pool areas therefore drinks were hardly an option, 5. Checking in to the resort took about two hours, 6. Waiters in the restaurants would constantly forget to bring our drinks, 7. We had to move rooms three times, this was frustrating, 8. The resort did not offer the COVID test so we had to leave back to the airport to acquire it.
Everything was good except the food specialist he desert bad bad bad
The housekeeping is top. The reception, the bell captain and his crew excellent. The wifi is a complex system difficult to access. The Staff is unable to help at least in English. This has been the weak point of this hotel for years.
Beautiful place. Great Service. Staff ware awesome 👏
Awsome place for family & tranquil place to just come & relax
todo está muy bonito y muy tranquilo la playa muy agradable
Barceló Karmina All Inclusive places you next to Las Hadas Golf Course and within a mile (2 km) of Playa La Audiencia. This 324-room, 4-star property has 6 outdoor pools along with a private beach and a full-service spa.
There are ample dining options with 4 onsite restaurants, including Bugambilias, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service.
TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
Barceló Karmina All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking and an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
I don’t like the services to expensive place for the poor services I don’t recommend to go this hotel
Estimado Huésped: Damos las gracias por el tiempo dedicado por su valoración en su reciente visita al hotel Barceló Karmina. Estamos encantados de saber mediante su calificación que su reciente experiencia en Barceló Karmina fue de su agrado cumpliendo con sus expectativas. Saludos cordiales, Guest Experience Manager.
I thought the people there were very nice. I thought the staff (for the most part did a really good job) However, we went multiple days without our room being cleaned although we went to a manager on it. We were told if we upgraded to Premium, we would get a bottle of tequila and a bottle of wine, and we didn't, and the thing that bothered my wife the most was the coldest you could get the room down to was 25C or ~75F. We had to go out and buy a fan. I think we expected a very good experience, and what we got I think was really good for Manzanillo, but maybe not what we were looking for.
Dear Guest: We were very disappointed to read about your experience during your stay in our Barceló Karmina hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Our primary commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, regularly checks our installations, revises restaurants' menus and products, undertakes regular service training so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to XXX and encourage you to point out any imperfection if any appears, we commit to doing our utmost to make sure that you have a fantastic holiday experience among us. Best regards, Guest Experience Manager.
I didn't like the cleanes in my bathroom
Dear Guest: Thorough cleaning is an absolute must for Barceló, and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions, we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Best regards, Guest Experience Manager.
Estimado Huésped: Lamentamos su evaluación sobre su reciente estancia con nosotros, nos hubiera gustado saber en qué aspectos quedamos por debajo de sus expectativas, esto con la finalidad de actuar en consecuencia. Esperamos poder contar nuevamente con su visita. Saludos cordiales, Guest Experience Manager.
It was ok except for being a vip costumer I was supposed to be able to check in at noon and didn’t get the room until 3:00pm and there was no upgrade as far as I am concerned
Dear Guest: On this occasion, we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, which is why we have shared their sincere opinion with all the corresponding departments to improve our gastronomic alternatives. Best regards, Guest Experience Manager.
Great service, friendly staff
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments.Best regards, Guest Experience Manager.
This was my third time in this place and so far it was my worst experience. I finally was able to afford a room with sea view and i got only partial view room. According per staff, none of the rooms have full sea view only partial. When I reserved the room it said sea view not partial sea view. I told them if I wasn’t getting sea view to just give me back the extra money I paid for sea view and to put me in a room w just garden view. They said they couldn’t downgraded my room. I traveled with my cousin and he only paid for garden view and he got his room in the same location as mine and didn’t have to pay extra as i did for “sea view.” They “upgraded” me to a premium room which it was just two floors up and two rooms over my first room so it was just the same view just partial sea view. The “premium” room needed some maintenance. The balcony’s door screen was broken. The bathroom door was broken. One of the sinks was broken. Later on, I realized the lamps needed lightbulbs. Staff was friendly except for the lady serving snacks next to the beach. I usually go and order for the rest of our group, so my order was two hotdogs and hamburger and she seemed upset probably because I ordered three different items. The buffet restaurant was under construction, so we had to dined outdoors and share tables with other guests. Food was okay. They only have 1-2 staff doing check ins and it can take a while. I feel cheated because I didn’t get the view i paid for.
Dear Guest:In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.
We were in the area just for 2 days and this hotel was a perfect getaway for us. We had “prime” all inclusive and enjoyed the “prime “ bar with snacks and excellent drinks. The staff at the hotel was friendly and helpful. The Mexican restaurant was amazing , they treated us like royalty. We will definitely come back.
Dear Guest: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are very grateful for your compliments towards our staff, whose kindness and helpfulness are one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Guest Experience Manager.
The faucets on the washbasins were to short and it was very difficult to wash ones hands. Also, the cold water pressure fluctuated to the point where there was no cold water flowing at all (very annoying when taking a shower).
Dear Stephen: On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.
Dear Guet:We were very disappointed to read about your experience during your stay in our Barceló Karmina hotel, while an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you experienced while staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.