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New World Manila Bay Hotel (Formerly Hyatt Regency Hotel)

5.0 out of 5.0

Recent guest reviews

I was surprised how beautiful the hotel is located in such poverty around it. However, I loved the action around it. Great stores, mall, restaurants, massages, and the like. It was an amazing experience. I would definitely stay in this hotel again.

Great staff and location. Always friendly and patient. Location is best in Malate!

It was exceptional! Very comfortable stay in the heart of manila close to the shopping mall , manila bay , cultural center of the Philippines , and has the best location for commuter travel.

OK, the hotel was modern, clean, and the staff were friendly and courteous. I like the room, good size and clean, only down side the shower didn't drain which flooded the bathroom. When I checked in they talked me into a premium plan which included an all you can eat buffet for diner and breakfast which cost about 250 dollars or so, which included alcohol. Not really worth the cost as there are cheaper and better eateries within the Metro area. When I checked out was billed for room service. The only problem with that is I never ordered room service. The front desk refused to believe me and as I was on my way to the airport found it more prudent to pay than to sit around arguing to someone who obviously thought I was lying to them.

Hotel was nice and close to everything we needed. The suite was huge and the view of Manila Bay was fantastic. We were able to walk to the mall. We were close to the American Embassy and many eating establishments.

I expect too much since this is a 5-star hotel. We forgot to request in advance a non-smoking room hence we ended up staying on a smoking room. The soda and juice at the minibar were way too expensive.

Overall had a good stay at this hotel. Staff was very nice, helpful and friendly. Room cleanliness was good but not always replenished completely. Upon checking out was billed excessively for a variety of items, but they did make adjustments. Just feel I should have been charged reasonably to begin with.

Employee's were kind and curtious.No problem getting around..Cab service and curb service were perfect.

No complaints, avg stay. here on business. I would reccomend this to another. The price was great compared to the service I received

I stayed here for a short business trip. I enjoyed it because while it did not take that long to get to Makati for meetings, I found the whole area more authentic and interesting. This may not be for everyone, as the 'real Manila' is a crowded and sometimes overwhelming place, but I liked it. The staff, amenities, etc. were all up to 4 star standard. I will stay there again.

Not as 5 start hotel as advertised. There is a $25.00/ day charge if you want to use the internet in your room, on top of the $184.00/night, plus taxes. I asked for 2 double/queen beds instead of 1 King size and their definition of 2 beds is "2 single beds put together". They charged us $1.00 per local call from our room, and by the mintue after 15 mintues and forgot to mention that there is per mintue charge when calling a local cell phone number. Great customer service with the exception of Front desk staff. We forgot to leave a tip for the lady that cleans our room, so we brought down the money to the front desk and asked to give it to her. When the lady came to our room the next day to clean, we asked if the front desk gave her the tip we left for her, she never got it. Will I stay there again and recommend the hotel to friends and family.... most likely NOT.

It took a few days for me to figure out that the air freshener sprayed in the room irritated my throat and left me with a lingering cough. Although they agreed to stop using it in my room and I turned off the fan, each time I left and removed the key card, the fan would start and recirculate the air freshener from other rooms back into mine. Windows did not open. I was trapped. I coped by spending time in the fitness center and covering my mouth with a damp cloth while in the room. Also, if I were paying out of my own pocket, the internet access seemed very expensive, I couldn't use more than one device at a time without paying separately, and there was no multi-day or bandwidth limit option.

The Hyatt in Manila delivered the same excellent and reliable Hyatt quality I'd expect from any Hyatt location. The Lounge located beside the lobby offered quality burgers and an extensive drink menu - including various teas, espresso drinks, and fresh juices as nonalcoholic options. The Hyatt offered three restaurant choices: Chinese, Steakhouse, and a main hotel restaurant. The Market Cafe, the main hotel restaurant, had extensive breakfast, lunch, and dinner buffets, as well as a menu. The fitness center was well stocked with towels, fresh water, and state of the art fitness equipment. The pool staff was especially helpful. I asked for a mixture of fresh fruit juice, and while they didn't have the particular mixture I asked for stocked at the pool bar, they called down to the restaurant and had the juice mixed and delivered poolside. This was a very nice touch that is typical of Hyatt's attention to detail and guest satisfaction. The guest rooms were well lit and handsomely decorated. The bed was comfortable. There was a separate bathtub and shower enclosed behind a glass door to keep the rest of the bathroom from becoming steamy. A particular nice touch was the night light setting which cast a dim light on the floor from under the night stands on each side of the bed as well as in the bathroom. The light was just bright enough to see your way around without disturbing anyone else in the room. The only improvements I might request of the Hyatt are later pool hours and a 24 hour fitness center. During my stay, the pool closed at 8:00pm and the fitness center closed at 11:00pm.

Only stayed one night at the hotel, but I have to say by far the best hotel in Manila. It is located in the heart of the entertainment zone of the city. The amenities and room quality is better than the other hotels in the area. If I go to Manila again, then I will be staying only at the Hyatt from now on.

Annoyed that they charged so much to drive me to the airport. I assumed they would hae an airport shuttle.

Checking in was a fast and easy. The staff was very friendly and respectful. The hotel itself was very clean and modern. The room had a nice view, but we especially enjoyed the spacious bathroom. We were able to arrange a ride to the SM Mall of Asia with the transportation department also.

1588 Pedro Gil Corner MH Del Pilar Manila Manila

Hotel highlights

  • Walking distance to Baywalk
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Ermita within a short walk of Baywalk, New World Manila Bay Hotel (Formerly Hyatt Regency Hotel) is within a mile (2 km) of other popular sights such as Rizal Park. This 376-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 3 restaurants. Located in central Manila, the hotel is also near SM Mall of Asia and San Agustin Church.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

The 376 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect 32-inch LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also standard.


Property features

Guests of New World Manila Bay Hotel (Formerly Hyatt Regency Hotel) have access to a full-service spa, a casino, and karaoke. For transportation, you can make use of an airport shuttle (available 24 hours) for PHP 2800 per vehicle one way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a health club.

Room options

Premier Suite, View

King 1 | Sleeps 2

City Room, 1 King Bed, View

King 1 | Sleeps 2

City Room, View

Twin 1 | Sleeps 2

Deluxe Room, 1 King Bed (Residence Club)

King 1 | Sleeps 2

Guest reviews for New World Manila Bay Hotel

Everyone (5) Business (4) Couples (2) Family (2) Other (3)
5

great hotel in the middle of the manila night life

Everyone

I was surprised how beautiful the hotel is located in such poverty around it. However, I loved the action around it. Great stores, mall, restaurants, massages, and the like. It was an amazing experience. I would definitely stay in this hotel again.

By , from Utah on Apr 22, 2017

Review comment responded on Apr 25, 2017

Dear Guest, Thank you for sharing your feedback following your recent stay. I am pleased that you had an enjoyable stay. We look forward for your future visits. Sincerely, Mark J. Heywood General Manager

5

very nice~!

Everyone

Great staff and location. Always friendly and patient. Location is best in Malate!

By , from L on Nov 9, 2016

5

perfectly in the heart of the old city center of m

Everyone

It was exceptional! Very comfortable stay in the heart of manila close to the shopping mall , manila bay , cultural center of the Philippines , and has the best location for commuter travel.

By , from las pinas on Jun 21, 2016

4

the hustle

Everyone

OK, the hotel was modern, clean, and the staff were friendly and courteous. I like the room, good size and clean, only down side the shower didn't drain which flooded the bathroom. When I checked in they talked me into a premium plan which included an all you can eat buffet for diner and breakfast which cost about 250 dollars or so, which included alcohol. Not really worth the cost as there are cheaper and better eateries within the Metro area. When I checked out was billed for room service. The only problem with that is I never ordered room service. The front desk refused to believe me and as I was on my way to the airport found it more prudent to pay than to sit around arguing to someone who obviously thought I was lying to them.

By on Apr 6, 2016

5

very nice hotel. close to everything we needed.

Everyone

Hotel was nice and close to everything we needed. The suite was huge and the view of Manila Bay was fantastic. We were able to walk to the mall. We were close to the American Embassy and many eating establishments.

By , from Philippines on Mar 27, 2016

3

mediocre

BusinessTravelers

I expect too much since this is a 5-star hotel. We forgot to request in advance a non-smoking room hence we ended up staying on a smoking room. The soda and juice at the minibar were way too expensive.

By on Oct 27, 2015

4

enjoyable stay

Singles

Overall had a good stay at this hotel. Staff was very nice, helpful and friendly. Room cleanliness was good but not always replenished completely. Upon checking out was billed excessively for a variety of items, but they did make adjustments. Just feel I should have been charged reasonably to begin with.

By on Sep 20, 2015

4

wonderful comfortable time

Singles

Employee's were kind and curtious.No problem getting around..Cab service and curb service were perfect.

By on Nov 16, 2014

4

ok stay

BusinessTravelers

No complaints, avg stay. here on business. I would reccomend this to another. The price was great compared to the service I received

By on Jan 9, 2014

4

suitable for both business and pleasure

BusinessTravelers

I stayed here for a short business trip. I enjoyed it because while it did not take that long to get to Makati for meetings, I found the whole area more authentic and interesting. This may not be for everyone, as the 'real Manila' is a crowded and sometimes overwhelming place, but I liked it. The staff, amenities, etc. were all up to 4 star standard. I will stay there again.

By on Feb 25, 2012