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Manila Pavilion Hotel & Casino

3.5 out of 5.0

Recent guest reviews

The water coming out all pipes were brown... the room service on the phone did not work. had to call the front desk to ask them to call room service to call me to make a order. Hotel recommended i visit a beach about 2hrs away. Using the hotel car service witch i recommend you never do they took me and my guess to the beach. Witch was a private beach and could not get in to use it. was still charged way to much for something that i could not do. Hotel charges for having a guess visiting. The pool is completely disgusting... tiles in the pool were missing and the area around it looked like a world war 2 abandon air field.

Good hotel friendly staff from time of check in.the security guards all friendly and assist you in anything you need from getting a cab and being safe.the room and bathroom are very spacious.the breakfast buffet is awesome many choice of food.the hotel is walking distance to Robinson mall.

Hotel very clean room was comfortable good bed and sheets.breakfast buffet was awesome many items to choose to eat.robinson mall 5 minutes walk.many restaurants near by and good night life with bars.check in was smooth very fast.costumer service was friendly at check inn with smiles.the hotel has security staff to assistance in anything from taxi to information

I always stay in this hotel and I would highly recommend it. The best thing here is their breakfast buffet.

Unexpected charges. Hotel room is dirty and aminities are not provided. Staff are not friendly especially from the restaurant, they don't care about the food allergy coz they said they are not aware of it. My boy has a peanut and nuts allergy that is why I am so strict with food contamination and always asks questions but they are not giving importance in it. Buffet food display is carrying only of one serving tool for all types of dishes and most of the people was using hands therefore because they saw that no utensils to use fo the buffet. I mentioned this to the manager and even the chef but they did not do anything until my whole 8days of stays finished. We end up eating most of the time outside and not having our privilege to have paid breakfast at all. Telephone operators are forgetful when you asked for a guest request. What a terrible stays we had. I'm not recommending these hotels to anyone especially if you have a kids or having anaphylaxis allergies.

Very nice location close to all fast food and Robinsons Manila. Staff needs a lil bit more training. One incident was i run to the room to drop something while our car is waiting one of the guard ask us to move and park somewhere else to give way for cab who is also waiting for a guest. So i ended up walking all the way to seven eleven. And my mom was so mad bout it and they said they didnt ask us to move. I think just a lil bit more training for customer service and some respect would be nice.

Courteous and respectful staffs. Service with a smile. Aircons and doors are just too loud.

I had a very nice stay at Manila Pavilion Hotel. Very clean and the staff couldn't be better. I will be staying there again.

A very accessible location to the major business destinations in Manila. Accessible transportation 24/7 and many establishments around for tourists. The breakfast buffet is a must with good selection and variations each day. The staff are ever friendly except for the guards posted at the doors. I have already recommended this place to family members. I am definitely going back on my return trip to the Philippines.

Stayed at the hotel and they accused my 2.5 year old daughters of scratching up their tables. the table were scratched when I checked in but they would not believe me. I will never and I say again never stay at this hotel again, nor am I going to recommend it to any of my friend whom frequent the Philippines.

good location staff good, easy to call cab, good choice of mid level restaurants

check in check out efficient. Location central. Mall and good choice of restaurants within walking distance

location great- easy access to attractions, restaurants transportation. staff friendly and reasonable. Lobby impressive.

The hotel staff was very friendly, and helpful. The only slight problem was that they never gives us face towel or enough toilet paper. I had to asked the cleaning staff everyday for my face towel.

We were placed in a room directly under a room that is being redone. We arrived at the hotel after a 15 hour travel at 2:30 . At 5 am the construction work started. We found the hall ways outside our room not just a little soiled. But filthy. The overall cleanliness puts it I a 3 . The breakfast was spectacular. Great assortment of food and waitresses helpful. The manager changed our room so we could sleep. Thank heavens.

The room is ok but the toilet needs remodeling. I'm a non-smoker and once you go outside your room, you can smell as if someone is blowing smoke right into your face. The staff members are very polite and courteous. Overall, I had a good night sleep and proceeded to my next flight the following day without any delay.

The positives are a great staff. Very friendly and helpful. Great breakfast buffet. Excellent casino. The price is decent. The room wasn't as fancy as on internet but still ok. We expected a free shuttle from the airport as was mentioned on the internet . You have to order in advance and they charge $2000 peso (about $50) for this service. All in all, it's a decent place for a vacation stay. Nice view from the room window we had at the hotel of Manila.

I asked for a non-smoking room. Didn't get it. The carpet was dirty and had numerous cigarette burns. The people in the adjoining room were smokers and the smoke came into my room under the door. The bathroom was dated and had black mold on every grouted surface. They put one towel in a room for three people. The tv was an old 19 inch model (my guess 15 years old). The closet had three hangers. Even on the 19th floor we still got lots of street noise. Worst of all? The staff was indifferent. The indifference began at the time of check in. They wanted to run my credit card even though I had prepaid for the room for the entire six days. They put a $300 charge on the card and called it a daily deposit telling me that I might use that much from the mini-bar in the room. The mini bar was totally empty. I refused to sign the credit card receipt and phoned my credit card company immediately. This is a cheap, noisy, and dirty hotel. Giving it one star is over rating the hotel.

The lobby was good, but the room needs a lot of improvement, our room has 19 inch TV which has a very limited channels, the carpet needs to be replace, it's too old and dirty. When we checked out, nobody help us carry our luggage to a waiting taxi.. Also the staffs at the breakfast buffet are not really helpful. But the front desk are helpful and nice.

Maria Orosa St. Cor United Nations Ave Manila

Located in Ermita, Manila Pavilion Hotel & Casino is a leisurely stroll from popular sights such as Children's Museum and Robinson's Place. This 489-room, 3.5-star hotel has a restaurant along with conveniences like a casino and an outdoor pool. It's in the historical district and also 0.7 mi (1.2 km) from Manila Ocean Park.


Dining

This hotel serves as home to a lobby lounge, along with a buffet restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


All of Manila Pavilion Hotel & Casino's 489 recently renovated rooms provide iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and 40-inch LED TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free newspapers, and free bottled water are also available.

Rooms


At Manila Pavilion Hotel & Casino, guests enjoy a casino, an outdoor pool, and a fitness center. Onsite parking is available, both free self and paid valet parking (PHP 100 per day)—also useful is limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 5 meeting rooms, and conference space.

Property features

Room options

Deluxe Premium Room

King 1 | Twin 2 | Sleeps 4

Ambassador Room (with Access to Ambassador Club Lounge)

King 1 | Twin 2 | Sleeps 2

Ambassador Suite (with Access to Ambassador Club Lounge)

King 1 | Sleeps 2

Executive Suite

King 1 | Sleeps 2

Guest reviews for Manila Pavilion Hotel & Casino

Everyone (8) Business (6) Couples (9) Family (5) Other (13) Friends (1)
1

bad service

Everyone

The water coming out all pipes were brown... the room service on the phone did not work. had to call the front desk to ask them to call room service to call me to make a order. Hotel recommended i visit a beach about 2hrs away. Using the hotel car service witch i recommend you never do they took me and my guess to the beach. Witch was a private beach and could not get in to use it. was still charged way to much for something that i could not do. Hotel charges for having a guess visiting. The pool is completely disgusting... tiles in the pool were missing and the area around it looked like a world war 2 abandon air field.

By , from Atlanta,GA on Apr 29, 2017

4

nice hotel clean rooms great breakfast buffet

Everyone

Good hotel friendly staff from time of check in.the security guards all friendly and assist you in anything you need from getting a cab and being safe.the room and bathroom are very spacious.the breakfast buffet is awesome many choice of food.the hotel is walking distance to Robinson mall.

By on Feb 20, 2017

Review comment responded on Feb 27, 2017

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We look forward to the pleasure of having you back with us again soon!

4

nice hotel close to shopping

Everyone

Hotel very clean room was comfortable good bed and sheets.breakfast buffet was awesome many items to choose to eat.robinson mall 5 minutes walk.many restaurants near by and good night life with bars.check in was smooth very fast.costumer service was friendly at check inn with smiles.the hotel has security staff to assistance in anything from taxi to information

By on Feb 14, 2017

Review comment responded on Feb 27, 2017

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We are delighted to hear that you very much appreciated the cleanliness of our guestrooms & beds, the wide variety of our breakfast buffet, the accessibility of our location, and the friendly and fast service provided by our staff. We look forward to the pleasure of having you back with us again soon!

5

nice staff, excellent breakfast buffet, clean room

Everyone

I always stay in this hotel and I would highly recommend it. The best thing here is their breakfast buffet.

By on Dec 23, 2016

Review comment responded on Jan 5, 2017

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We look forward to the pleasure of having you back with us again soon!

1

staff was racists. you didn't feel welcomed.dirty.

Everyone

Unexpected charges. Hotel room is dirty and aminities are not provided. Staff are not friendly especially from the restaurant, they don't care about the food allergy coz they said they are not aware of it. My boy has a peanut and nuts allergy that is why I am so strict with food contamination and always asks questions but they are not giving importance in it. Buffet food display is carrying only of one serving tool for all types of dishes and most of the people was using hands therefore because they saw that no utensils to use fo the buffet. I mentioned this to the manager and even the chef but they did not do anything until my whole 8days of stays finished. We end up eating most of the time outside and not having our privilege to have paid breakfast at all. Telephone operators are forgetful when you asked for a guest request. What a terrible stays we had. I'm not recommending these hotels to anyone especially if you have a kids or having anaphylaxis allergies.

By , from british columbia on Dec 4, 2016

3

bathroom sink leaks , and the room smells terrible

Everyone

By on Nov 10, 2016

Review comment responded on Nov 18, 2016

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear that you liked our food and staff. We have relayed the carpet stain and comfort room issues to the concerned people. We deeply apologize for these. We look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!

4

walking distance to everything

Everyone

Very nice location close to all fast food and Robinsons Manila. Staff needs a lil bit more training. One incident was i run to the room to drop something while our car is waiting one of the guard ask us to move and park somewhere else to give way for cab who is also waiting for a guest. So i ended up walking all the way to seven eleven. And my mom was so mad bout it and they said they didnt ask us to move. I think just a lil bit more training for customer service and some respect would be nice.

By , from Corolla, NC on Sep 11, 2016

Review comment responded on Sep 14, 2016

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear that you appreciated the accessibility of the location of our property. It is important to us that our guests feel welcome and comfortable at our hotel. That requires a helpful, friendly and very obliging service at anytime. The behavior of our employees admits no excuse. We will ventilate this topic with those responsible and address the problem right away. We look forward to the pleasure of having you back with us again soon!

4

wonderful staffs

Everyone

Courteous and respectful staffs. Service with a smile. Aircons and doors are just too loud.

By on Jun 13, 2016

5

very nice hotel

Singles

I had a very nice stay at Manila Pavilion Hotel. Very clean and the staff couldn't be better. I will be staying there again.

By on Nov 24, 2015

4

business & leisure trip

BusinessTravelers

A very accessible location to the major business destinations in Manila. Accessible transportation 24/7 and many establishments around for tourists. The breakfast buffet is a must with good selection and variations each day. The staff are ever friendly except for the guards posted at the doors. I have already recommended this place to family members. I am definitely going back on my return trip to the Philippines.

By on Oct 8, 2015