The property is very old. The carpet seems so dirty and needs to be replaced.
Spacious, clean and quiet. Staffs are very nice and attentive when you approached them.Breakfast buffet is good and server willingly served you coffee or any fruits when requested. Shuttle driver was courteous and arrived on time to drive us to the airport. I like to stay there again if I ever go back to Manila someday.
The hotel was really clean and the staff was super friendly ... I would recommend this hotel.
I was very impressed with customer service, they were very eager to help you with anything you needed. Food service i rate as very good. Did not have any dis likes.
Location is convenient and accessible to airport, MOA and major attractions. Nice spacious rooms. Good customer service.
Room is big enough and has good bed and excellent shower room was reserved for 3 persons but towel and toiletries was set for 2 persons only. Waited several hours just to get extra towel w 2 phone calls
Awesome staff, good food , good location , clean rooms Near shopping and airport
Very good locational, awesome staff , clean rooms , good amenities
Great service from super motivated and well led staff!!!!!!!
Rooms were very nice, comfortable beds, great staff. The breakfast buffet had a very large variety to choose from and the egg bar was very good for cooking the eggs however you liked them. The Lounge on the 19th floor provided for beautiful sunset viewing while enjoying a variety of offerings and beer, wine or cocktails.
Located in Malate, JEN Manila by Shangri-La is within a 5-minute walk of Cultural Center of the Philippines and within 15 minutes of other popular attractions like Manila Yacht Club. This 308-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking.
Enjoy dining at one of 2 onsite restaurants including Latitude, which specializes in Asian cuisine. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
JEN Manila by Shangri-La's 308 rooms are individually furnished and provide electric kettles, free local calls, and free bottled water. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bidets, and bathrobes. Other standard amenities include safes, ironing boards, and desks.
JEN Manila by Shangri-La features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for PHP 979.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a computer station.
The property is very old. The carpet seems so dirty and needs to be replaced.
Hi! Thank you for sharing your recent stay with us. Your feedback about the carpet is currently being address with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Spacious, clean and quiet. Staffs are very nice and attentive when you approached them.Breakfast buffet is good and server willingly served you coffee or any fruits when requested. Shuttle driver was courteous and arrived on time to drive us to the airport. I like to stay there again if I ever go back to Manila someday.
Dear Mr. Frank, Thank you for sharing your recent stay experience with us. Your kind words for our hotel, team, service and our breakfast are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
The hotel was really clean and the staff was super friendly ... I would recommend this hotel.
Dear Ms. Paula, Thank you for sharing your recent stay experience with us. Your kind words for our hotel, team and our service are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Dear Guest, Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
Hi! Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
Hi! Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
Hi! Thank you for sharing your recent experience with us. We are glad that you had a wonderful stay and we see you again soon. Kind regards. Frencie Duadua Hotel Manager
Hi! Thank you for sharing your most recent stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
I was very impressed with customer service, they were very eager to help you with anything you needed. Food service i rate as very good. Did not have any dis likes.
Hi! Thank you for sharing your recent stay experience with us. Your kind words for our team is well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Hi! Thank you for sharing your stay experience with us. We are glad that you had a wonderful stay and we see you again soon. Kind regards. Frencie Duadua Hotel Manager