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Recent guest reviews

The property is very old. The carpet seems so dirty and needs to be replaced.

Spacious, clean and quiet. Staffs are very nice and attentive when you approached them.Breakfast buffet is good and server willingly served you coffee or any fruits when requested. Shuttle driver was courteous and arrived on time to drive us to the airport. I like to stay there again if I ever go back to Manila someday.

The hotel was really clean and the staff was super friendly ... I would recommend this hotel.

I was very impressed with customer service, they were very eager to help you with anything you needed. Food service i rate as very good. Did not have any dis likes.

Location is convenient and accessible to airport, MOA and major attractions. Nice spacious rooms. Good customer service.

Room is big enough and has good bed and excellent shower room was reserved for 3 persons but towel and toiletries was set for 2 persons only. Waited several hours just to get extra towel w 2 phone calls

Awesome staff, good food , good location , clean rooms Near shopping and airport

Very good locational, awesome staff , clean rooms , good amenities

Great service from super motivated and well led staff!!!!!!!

Rooms were very nice, comfortable beds, great staff. The breakfast buffet had a very large variety to choose from and the egg bar was very good for cooking the eggs however you liked them. The Lounge on the 19th floor provided for beautiful sunset viewing while enjoying a variety of offerings and beer, wine or cocktails.

3001 Roxas Boulevard Pasay Manila

Hotel highlights

  • Walking distance to Manila Bay and Star City
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Malate, JEN Manila by Shangri-La is within a 5-minute walk of Cultural Center of the Philippines and within 15 minutes of other popular attractions like Manila Yacht Club. This 308-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking.


Dining

Enjoy dining at one of 2 onsite restaurants including Latitude, which specializes in Asian cuisine. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

JEN Manila by Shangri-La's 308 rooms are individually furnished and provide electric kettles, free local calls, and free bottled water. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include safes, ironing boards, and desks.


Property features

JEN Manila by Shangri-La features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for PHP 979.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a computer station.

Room options

Deluxe Room, 2 Twin Beds, Bay View

2 Twin Beds | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Bay View

1 King Bed | Sleeps 2

Guest reviews for JEN Manila by Shangri-La

Everyone (30) Family (10) Other (1)
5
Everyone

By on Mar 10, 2020

Review comment responded on Mar 11, 2020

Hi! Thank you for sharing your stay experience with us. We are glad that you had a wonderful stay and we see you again soon. Kind regards. Frencie Duadua Hotel Manager

3
Family Family with small children

The property is very old. The carpet seems so dirty and needs to be replaced.

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

Hi! Thank you for sharing your recent stay with us. Your feedback about the carpet is currently being address with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

5
Family Family

Spacious, clean and quiet. Staffs are very nice and attentive when you approached them.Breakfast buffet is good and server willingly served you coffee or any fruits when requested. Shuttle driver was courteous and arrived on time to drive us to the airport. I like to stay there again if I ever go back to Manila someday.

By , from Hercules, CA on Feb 21, 2020

Review comment responded on Feb 27, 2020

Dear Mr. Frank, Thank you for sharing your recent stay experience with us. Your kind words for our hotel, team, service and our breakfast are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

5
Friends

The hotel was really clean and the staff was super friendly ... I would recommend this hotel.

By , from Newark on Feb 19, 2020

Review comment responded on Feb 21, 2020

Dear Ms. Paula, Thank you for sharing your recent stay experience with us. Your kind words for our hotel, team and our service are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

4
Everyone

By on Feb 10, 2020

Review comment responded on Feb 20, 2020

Dear Guest, Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager

4
Everyone

By on Feb 2, 2020

Review comment responded on Feb 21, 2020

Hi! Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager

4
Everyone

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

Hi! Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager

5
Everyone

By on Oct 28, 2019

Review comment responded on Nov 7, 2019

Hi! Thank you for sharing your recent experience with us. We are glad that you had a wonderful stay and we see you again soon. Kind regards. Frencie Duadua Hotel Manager

3
Everyone

By on Jul 29, 2019

Review comment responded on Jul 31, 2019

Hi! Thank you for sharing your most recent stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager

5
Everyone

I was very impressed with customer service, they were very eager to help you with anything you needed. Food service i rate as very good. Did not have any dis likes.

By on Jul 16, 2019

Review comment responded on Jul 19, 2019

Hi! Thank you for sharing your recent stay experience with us. Your kind words for our team is well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

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