On our first night there upon arrival, greeting was spectacular. However the scent smell of the foyer was a turn off as I walked in. I understand it is a dog friendly stay, but it was just not pleasant. The room was OK not what I expected for what I paid for .l that evening so I asked my 19-year-old daughter to please go to the reception And she find yourself in the middle of an altercation physical and verbal between a guess and the receptionist, police were called and he was chaotic because it happened right next to my room
It was okay. Disappointing breakfast - granola bars, coffee (not offering decaf) and oatmeal packets.
Easy on-off I84, good surrounding services
The bath tub nozzle was falling off the wall, room smelt like cigarettes and the beds were not comfortable. Air conditioning didn’t stay on long so the room kept getting really hot
Hallways and room smelled like cooking odors and cigarette smoke. Facility and my room were in generally poor condition. Not a pleasant place to stay.
Room was clean. Customer service was excellent. Overall, everything was great.
.Nice hotel and friendly staff and a good price. Has all your needs met...bed was a little uncomfortable
Would like to see a continental breakfast with real food rather than coffee and muffins. As far as coffee goes, no creamers offered without sugar. A container of half and half costs a dollar....
Found dead bugs in the sheets, they don't change linens once over the course of three days. There is literally nothing out for breakfast two of the mornings we are there... They just put nothing out. Lady at the desk will welcome you after a long drive with a KGB style interrogation on why you are asking for a rollaway bed for your booked 3 person room with 2 twins... Don't worry, they don't have them. Just go somewhere else.
Close to everything, very convient Easy access to the main highway
The room and facility was extremely clean. The rooms have been renovated and we're very nice. Beds were comfortable and linens were nice.
We had a great time while staying here. Staff were helpful and the room was very clean. Value for money!
No ice machine! Kitchen had no dishes or silverware. Only 2 plastic glasses in the room.
Dirty and Stinks !!! the floor looked like it hasn't been clean in months ! I will NEVER AGAIN stay at one of the properties !
Decent place. Strong smell of curry when I first entered the room, very overpowering. Everything else was okay.
Semi-decent place. Lighting in the room was a little off, nothing completely terrible. Pretty clean, didn't see any bugs in my room. Bed was pretty comfortable. Pretty good place to stay.
Extended Stay America Select Suites Hartford Manchester is located within a few miles (5 km) of Shoppes at Buckland Hills and Promenade Shops at Evergreen Walk. The 104 rooms at this hotel include kitchens, refrigerators, and microwaves.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests staying at Extended Stay America Select Suites Hartford Manchester enjoy free WiFi in public areas, laundry facilities, and a vending machine. You can put free parking to good use if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
On our first night there upon arrival, greeting was spectacular. However the scent smell of the foyer was a turn off as I walked in. I understand it is a dog friendly stay, but it was just not pleasant. The room was OK not what I expected for what I paid for .l that evening so I asked my 19-year-old daughter to please go to the reception And she find yourself in the middle of an altercation physical and verbal between a guess and the receptionist, police were called and he was chaotic because it happened right next to my room
It was okay. Disappointing breakfast - granola bars, coffee (not offering decaf) and oatmeal packets.
Michael, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Easy on-off I84, good surrounding services
Peter, thank you for choosing to stay at Extended Stay America . We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
The bath tub nozzle was falling off the wall, room smelt like cigarettes and the beds were not comfortable. Air conditioning didn’t stay on long so the room kept getting really hot
Thank you for your review. We apologize your suite did not provide the comforts you desired and for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We will share your concerns with the housekeeping and maintenance teams for review and action. Also, your feedback regarding the bed will be shared with the appropriate team so that steps can be taken to improve our future guest experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Hallways and room smelled like cooking odors and cigarette smoke. Facility and my room were in generally poor condition. Not a pleasant place to stay.
Thank you for taking the time to review your stay with us. We apologize for the odor you experienced while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Room was clean. Customer service was excellent. Overall, everything was great.
Thank you for the excellent review of Extended Stay America. We're delighted to know you loved your well-maintained room and that the service provided by our associates met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
.Nice hotel and friendly staff and a good price. Has all your needs met...bed was a little uncomfortable
Tony, thank you for selecting Extended Stay America for your visit and for sharing your comments. We are happy to read that you liked our courteous associates and affordable rates. However, we are sorry you found the sofa bed uncomfortable. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Sincerely, Hotel Management
Karen, thank you for staying with us. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management