Copthorne Hotel Manchester4.0 out of 5.0
Recent guest reviews
Great hotel in a location that’s handy for everything. Stayed in a club room which allows you free breakfast. Rooms are basic but nice. Tram station is just across the road and Old Trafford less than a 10 minute walk away. Would book again
Buy large bottle of water to bring with you as tap water NOT good. Would not recommend paying for breakfast. Good tea and coffee making facility in room. Always a good supply of very hot water in bathroom.
Great Hotel for our visit to Old Trafford to watch Manchester United. Good value for money with a good bar and lovely breakfast. 15 minute walk to stadium. 40 minute walk to City Centre. Tram stop across the road.
We pre-booked online and got a fantastic rate, especially considering there was a football match on. Location is good for visiting Old Trafford and the complimentary parking, especially in a match day, is a bonus. Hotel is lovely and clean, food reasonably priced and rooms spotless.
I recently visited this hotel, having travelled for 8 hours we arrived at the hotel early at around 10.30 am. I asked the reception staff if we could check in early as I had planned a surprise reunions with my partners family for his birthday) We were informed that the room was not ready. I explained we would wait in the bar area & if there was a possibility of the room being ready could they inform us. At 1.45 I approached reception (check in is at 2.00pm) & asked if the room was ready. I was informed it would be another couple of hours. At that point the manager approached reception & asked if there was a problem, I found that a strange question to ask but I explained the surprise etc.., the manager stated “ everyone has to wait but we could get ready in the toilets’ disgusted with this reply I pointed out check in is clearly stated at 2.00pm it was then the person behind reception telephoned housekeeping who informed him the room was in fact ready!!! When entering the room suite room I found there was one towel, no tea or coffee packets, the window was open and the radiator had been turned off. It had been snowing so you can imagine how cold it was. Worst than this the room was filthy.
We only needed to stay for a football match, which is quite an expensive time to stay. We paid almost 3x as much as we did for a room at the historic and lovely Grand Hotel in Brighton. Breakfast - not included. Peeling stickers on the wall in the bathroom to let you know the water is hot and to wet the bathmat so as not to slip on the floor. Hotels dot com had listed this as a four-star property. While folks were nice and it served its purpose.... it was not on par with a four-star property.
Hotel is right on the waterside and pretty easy to find. Parking is free if you type in your reg on the console when you check-in, but there's loads of signs in the car park telling you to pay at the machine! If I'd had change on me, I'd have paid in the car park before getting to reception and wasted my money! Staff on reception very friendly and efficient. Room overlooking the water is spacious and has all the facilities you'd expect, but the bathroom in particular is a bit dated. It's fairly quiet and comfortable enough. Staff in the bar very friendly and helpful. Food in the bar was OK and reasonably priced. Drinks choice was a bit limited though. Had my colleagues arrived a bit earlier, we'd have likely walked over to media city and dined at one of the restaurants there. Can't comment on breakfast as the hotel is still on Xmas hours and breakfast (normally starts 6.30am) doesn't start until 8am by which time I'll have already checked out! If you do decide to take breakfast, book it on check-in for £10 rather than pay £15.95 'on the door'! On the whole, I'd happily stay here again if the price was right, about £70!!
Before I write my review of my experience staying at this Hotel on Saturday 30th December, I would like to say that this is in no way a personal attack on any individual, however I feel it is very important for the management to be aware of certain issues and it is up to the individual to to know if there was any form of prejudice involved along with the poor behaviour, as we are as Indian couple. I booked this Hotel as part of a birthday treat for my wife as I was taking her to watch Man Utd v Southampton and the Hotel is situated within walking distance of Old Traffford so I thought it was perfect. On arrival, there was a queue of people waiting to check in, I assume most of them were there to watch the game also. Whilst standing in the queue for about minutes, one gets to hear the same conversation taking place by the reception staff to the guests. There was a young gentleman and a short lady called Sonia who were checking the guests in and being very informative regarding whether the guests had breakfast included or not, if so, telling them where the restaurant was, explaining where their room was and directing them to the lifts etc. When I arrived at the desk, I was served by Sonia, I told her my surname for my reservation. No greeting at all, she presented me with a reservation form, wrote 2 crosses on the form and asked me to fill in my address and sign by the crosses. Once completed, she handed me the key cards to the room, didnt even bother to tell me what room I was staying in, didnt say anything else to me, just handed me the keys. Straight away I found this very rude considering the repeat conversations she had with all the guests before me in the queue. My wife was upset about this straight away but I just let it go. The room itself was clean and comfortable albeit slightly dated and could do with a refurb, but we were pleased with the room. After the game, we returned to the Hotel about 7.45pm and had a drink at the bar (Lynn the barmaid was very friendly and warm). We asked for the restaurant menu as we decided that we would stay at the Hotel and relax and dine there as it had been a long drive up from Southampton. The menu looked pretty good so my wife asked the waitress if we had to book and she said it wasnt really needed as they would have a table, all the same we put our name down for 8.30pm. We came down to the restaurant at 8.45pm, took a seat (there were less than 20 people in the restaurant). We ordered some drinks and then placed our order for food about 9pm. At 10.05pm we still had not received our food, so at this stage I decided to cancel our order and suggested to my wife we would get a takeaway, and as I used to live in Manchester, I knew that very popular Indian Restaurant Akbars was close by and we can go there and get a takeaway. We went to reception as my wife wanted to express our disappointment to the manager, and this is where we experienced some outrageous behaviour. There was a middle aged woman in reception and my wife asked to speak to the deputy manager. The lady replied that there was only a duty manager working, so my wife asked if she could speak to him. The receptionist then asked "Which one, the tall one with the beard or the short FOREIGN ONE?" My wife remaining diplomatic said it was the shorter gentleman to which the lady replied "That must be Adam, but I don't think thats his real name, and don't ask me what his surname is as I wouldn't be able to pronounce it" I could not believe that a staff member could speak so rudely about her line manager, and that to a guest of the Hotel who is of Foreign descent although we are british by birth. It was an outrageous thing to say. Anyway, Adam the duty manager arrived and he was extremely sorry about our experience in the restaurant, he was very nice and could not apologise enough and said he would not charge us for the drinks we had in the restaurant. We told him we were going to get a takeaway and could we have some plates and cutlery for our room, he said it was no problem and when we returned with the takeaway, he personally delivered our plates and cutlery to our room. The takeaway was lovely but I will save that for their review. In the morning we headed down to breakfast and waited by the entrance for a waitress to seat us. After 10 minutes of being ignored, we went into the restaurant and walked up to a waitress and asked if she could make a note of our room number (444) and could we sit down. She said she would have to check with her colleague and see if there were any tables available (There were at least 7-8 vacant tables so she could easily have sat us down). Eventually we sat down and my wife asked a waitress if we could have some coffee on our table. The reply from the waitress was "Coffee is self service" and pointed to some pump flasks to fill our own cups. We thought this was a bit strange until the duty manager brought over a jug of coffee and apologised for the wait. So why would the waitress tell us its self service when every other table is being served coffee to their tables? We were not attended to or spoken to by any of the waitressed, however about 5 minutes later, the same waitress walked a couple to their table close to us, sat them down, asked them if they would like tea or coffee and then began to explain the set up for the breakfast bar etc. So why would a waitress treat one couple with complete ignorance and then provide another couple with immaculate customer service within the space of 5 minutes. we actually reluctantly had breakfast only because we were hungry and had a long drive home ahead of us, otherwise we both could not wait to leave this place as we didnt want to experience any more rude and ignorant behaviour. All in all, for a Hotel in the Millenial group, we were appalled by the behaviour of certain members of staff and for the record, even if I was offered an all expenses paid weekend stay including all food and drink to return to this Hotel, we would never stay at this Hotel again.
Hotel well located for Manchester Quays and Old Trafford but lacks attention to detail for the price being paid. Had to wait for breakfast, despite being early, because of a lack of staff to clear and reset tables. Room was overly hot.
The check in to the hotel was seamless, the reception staff were efficient and allowed us to check in early with no questions asked. The hotel was average, clean (maybe a little tired) but the heating was belting out, it felt like a sauna walking down the hallways and was a little uncomfortable. The hotel was booked as part of a package to watch Man U play against Southampton. We (4 adults) arrived after the game to have a meal. We were seated before 8pm and didn’t get our main meal until 9.35. There were 8 tables seated (mainly couples), and one waitress serving. The wait staff spent most of the time talking near the cash register, I think they thought they were camouflaged by a plant and a wicker wall divider but we’re in clear view from where we were seated. In terms of service: - The wine delivered to our table was not what we ordered, when we told the staff member they apologised (it was written down incorrectly) and went to swap it. We were then told that the one we ordered wasn’t cold as the fridge was switched off, they went down to the storage room and found a semi-cold one which we accepted. - The wine wasn’t even poured, just dumped on the table. - When we ordered our starters we were told that the baked Camembert would take 30 minutes to cook, we amended our order being cautious of the time to nachos, we still waited 30 minutes for our starters to arrive. - Dessert came and the lemon tart was stale, this was taken off of our bill, but the waiter wouldn’t believe us when we said it was disgusting (and was a little rude). - The two waiters only appeared when money needed to be taken and were reluctant to assist the waitress. Breakfast was much better, however the coffee ran out and the staff neglected to refill. A disappointing stay for the money that was spent at this hotel.
- Walking distance to Old Trafford
- Free parking
- Onsite dining
- 24-hour business center
Old Trafford is a short stroll from Copthorne Hotel Manchester, and other popular attractions like Imperial War Museum North are within a mile (2 km). This 97-room, 4-star hotel welcomes guests with a restaurant, free self parking, and a 24-hour business center. It's also close to Museum of Science and Industry and Castlefield Roman Fort.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.
All 97 rooms provide coffee makers, free newspapers, and safes. Guests can expect to find WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Video-game consoles, ironing boards, and desks are also standard.
Copthorne Hotel Manchester features WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and free newspapers.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 1598 reviews