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Best Western Mayfield House Hotel

3.0 out of 5.0

Recent guest reviews

Slightly worn and tired looking hotel but comfortable and inclusive. Trying hard to be more sophisticated but not quite getting there. Too many small details inconsistent or not particularly refined. Well cooked and presented food. Options from core menu better than specials. Vegetables just about stayed the right side of over-cooked. Lemonade from a 2l bottle was flat. Allergy awareness a bit haphazard with wafer served with ice cream, then merely removed when pointed out.

Greeted by very helpful staff to a very welcoming dog friendly room clean with everything you could possibly need great food plus the chance off taking our dog into the snug to eat our meal when ordering drinks ask for a surprise a great range off strange beers and larger a must thanks to all the staff for a great stay

We spent a few days in this hotel as part of a walking group visiting the Cotswolds. It is well run, with friendly and helpful staff. The food is excellent and the hotel itself attractive, even including a croquet lawn in the garden. The only small problem we encountered in room 19 was that the shower would either run boiling hot or freezing cold, with no satisfactory temperature beyond a few seconds, as one tried to find a happy medium. However we did have a bath so that was sufficient. One also had to be careful not to bang one's head on the low beam in the room. There was plenty of parking and it was quiet at night.

I stayed at the Best Western Crudwell last week for 3 nights and had a fantastic experience. We booked two rooms for 3 adults and our dog. We had a brilliant time there and would highly recommend it. The pet friendly rooms are across the way from the hotel and have easy access to outside. The staff made our stay truly memorable and they could not have done enough for us. We particularly want to say thanks for Graeme (Duty Manager) and Sian. Both went above and beyond in helping us in every way they could. Thanks for everything! The hotel has plenty of parking and is located in a quiet little village. It has a restaurant and the food is good. There is also a restaurant/pub just about 2 mins walk from hotel which is quite trendy. This hotel loves pets and you can take your dog into reception area. They also accomodate pets in bar area so you can eat there. It was lovely to arrive in on first morning for breakfast to find a table reserved for us where we could eat breakfast with our dog....we were not expecting that at all, which was lovely. Graeme walked us through main hotel areas on arrival so we knew where everything was. Not something you normally get. The grounds of the hotel are well maintained. There is good WIFI in hotel. Its a very relaxing place. Food was very good both for breakfast and dinner. Thanks Sian for getting us sorted with freezer blocks and also the beans....its the little things! Thanks Graeme for giving us some direction on good locations to visit while staying there. Overall there is nothing I can fault this hotel with. The staff make it a truly amazing stay and would return in a heart beat.....hated to leave! Will be back

Had a very enjoyable stay. The staff were efficient and friendly, the food was good both for breakfast and dinner, and everywhere was clean. A couple of things could have been better : the shower was a bit temperamental, the wines were overpriced, the breakfast could have done with some beans or something to add some moisture, oh yes and the ceilings are a bit low in places.

We've just returned from a 2 night stay. We were in the area to attend a wedding at Winkworth Farm which is 10mins away. The staff were friendly throughout our stay, breakfast was really tasty and the overall experience was enjoyable. Our room was a standard double and for the price paid the room was acceptable, well appointed despite being a little tired looking. The bed was really comfortable and we slept well. The only downside was the bathroom which was absolutely tiny. I'm 5ft3" and even I found the shower cubicle claustrophobic. All in all, for the price paid and given the fact we were using the hotel as a base for attending a wedding, rather than specifically choosing this hotel for a break away, we had a good stay. I would recommend this hotel for anyone attending weddings / events in the various popular venues nearby.

the staff were brilliant and the food excellent along with the service, the hotel was in a very good location but our overall stay was marked down because we were disappointed with our room. the bed was a mattress on a wooden box and very hard, we had 3 sleepless nights. The bathroom facilities were so small, well enough said and the noise was the fault of inconsiderate guests but I would go again but ask for a different room.

DO NOT GO TO THIS HOTEL. - The rooms are absolutely appalling, old, unclean and overpriced. Some of the staff are terribly rude and the manager or owner seems to be completely unaware of all the problems that this "motel" has. The bar is awful only serving one beer on tap. One of the staff was completely and obviously drunk on the job and the head housekeeper never seemed to work at all, maybe the cause of the disgusting rooms. A perfect example of an establishment that has totally been run into the ground.....

Booked through Groupon and got a smashing room .Staff were very polite and very welcoming. Good sized room on groundfloor. Breakfast cooked to order ,good selection. Evening meal on 1st night was included ,very tasty. Would gladly book again .

We booked this hotel at the last minute. We managed to book a superior room on HB at a good rate. The room was quite large with a massive bathroom. The wardrobe was in the bathroom which we found rather quaint. The room overlooked the croquet lawn. Be prepared for creaky floorboards as it is an old building. The breakfast was cooked to order and the dinners were very good. We paid £20 for meals with an allowance of £28 off the menu. This worked out very good value. All the staff were very friendly and efficient. All in all it was an excellent break.

Crudwell Malmesbury Wiltshire Malmesbury England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Located in Crudwell, Best Western Mayfield House Hotel is within a 15-minute drive of Malmesbury Abbey and Cotswold Country Park and Beach. This 28-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking. Centrally located in Malmesbury, the hotel is also within a 15-minute drive of Highgrove House and Gardens and Corinium Museum.


This hotel is home to a fine-dining restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to 9:30 AM.


All 28 rooms feature coffee makers, phones, and desks. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries.

Property features

Guests of Best Western Mayfield House Hotel enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. Free parking is available if you drive. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, express check-in, and free newspapers.

Room options

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Superior Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 627 reviews