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Santa Clara Urban Hotel & Spa

4.0 out of 5.0

Recent guest reviews

The hotel is centrally located, the rooms are spacious and clean. The front desk staff were beyond helpful; restaurant suggestions were all spot on (all 5 of them in total). We would return if back in Palma.

We stayed at the Santa Clara Urban Hotel for one night. We arrived late from the airport with our 6 month old daughter. The staff ordered us pizza for us to have in our room. The room was big - had lots of space for the travel cot (provided by the hotel) - and had an outside area so we could sit up while our daughter was in bed. Beautiful bathroom and everything you could need was provided. Breakfast was lovely the next morning! Brilliant service and we would definitely return. Baby friendly too!

This hotel was fantastic. The room was lovely and staff so friendly and helpful. The spa facilities were great and location perfect. Gorgeous rooftop bar with great views of the city and surrounding area. Definitely recommend.

Spa is built with the shape and style of luxury and classic, beautiful, clean, spacious, airy, well-mannered and enthusiastic, beautiful rooms, especially relaxing and good service. great place for family and friends, and couples

Had a 3 night break with my husband at the end of April and I can’t recmment this boutique hotel enough. We had a Standard room but it felt like a superior as it was spacious, beautifully appointed with a beautiful view of the neighbouring convent. The location of the hotel was so convenient and literally a 2 minutes walk from the cathedral and bars and restaurants of the old town. The hotel was so quiet and calm and the staff were all so pleasant and helpful. Breakfast was high quality with a good selection and quality. We loved it here and would visit again!! Definitely recommend.

The room was exceptionally clean and the staff went above and beyond assisting us in our travels through Old Town Palma. They were wonderfully welcoming. We had a single room with a king sized bed and the room was larger than I expected for an older hotel. Thank you all for your assistance while we were there!

We have just returned from yet another beautiful stay and this gorgeous little hotel. Still the same staff which speaks volumes in itself! We have visited for the last 3 years and it still retains its very same high standards. The spa, location, rooms and staff are superb ! We will be going back again next spring....

We had a booking for two nights but changed it to only one (and were lucky to choose the great Nakar Hotel). We were very disappointed by the Santa Clara Hotel, which clearly lacks proper management. We noticed: - Lady at check-in answers a fairly long telephone call during our check-in, fully ignoring us at that moment. No apologies offered. - Rooftop area was closed during the day due to maintenance (which was not mentioned beforehand). Although open in the evening nobody bothered to clean up the terrace and to put chairs and cushions (stored on the stairs to the rooftop) in place. We sat down anyhow. Service staff appeared (did not clean or arrange the furniture, only put an ashtray down) and once again we were ignored. The question whether we would like to drink something did not cross his mind. - There is a horrible smell of disinfectant in the hotel, especially in the corridors. - Fittings in rooms appear like cheap cardboard. - Only one pillow. When we went to the reception to give our feedback, staff was sitting on stairs to breakfast area, chatting. One of them raised quickly though and listened to what was on our minds. We were offered a free drink and a 10% discount on our roomrate; a tiny bottle of Freixenet was put in our room. These gestures however did not make us change our mind, we decided to leave the hotel the following morning. The Santa Clara is about appearances only, there is no substance, no heart or soul put into. As soon as we checked in in the Nakar Hotel we knew it was a wise decision to leave the Santa Clara.

The only noise came from the soaring swallows recently arrived. A great location within the old town and next to the cloister santa clara. Sympathetic renovation leaving exposed stone and archway features, shuttered windows and a fantastic view from the roof terrace. We had organised a birthday surprise for family and the staff were very helpful in keeping the secret and providing the birthday breakfast and cava. Good English and German spoken, baggage storage was no problem and bike hire is available from reception. Excellent breakfast spread.

Lovely boutique style Hotel with a family feel. Nothing too much trouble. Stunning location in shadows of the Cathedral in the old town, ideal for exploring the many cobbled back streets of Palma. We will definitely be going back as so much more to do and explore.

C/ San Alonso, 16 Palma de Mallorca Mallorca

Hotel highlights

  • Walking distance to Cathedral of Santa Maria of Palma
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Spa

Cathedral of Santa Maria of Palma is a short stroll from Santa Clara Urban Hotel & Spa, and other popular attractions like Bellver Castle are within a few miles (5 km). This 4-star hotel welcomes guests with 20 rooms and conveniences like a full-service spa, free in-room WiFi, and a spa tub. Església de Monti-sion de Palma and Convent of Santa Clara are a short walk away.


Dining

For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 11:00 AM. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 20 air-conditioned rooms provide minibars, electric kettles, and safes. Guests can expect to find TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard.


Property features

A full-service spa, a spa tub, and a sauna are featured at Santa Clara Urban Hotel & Spa. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a meeting room.

Room options

Double Room Single Use

Queen 1 | Sleeps 1

Superior Double Room

Queen 1 | Sleeps 3

Junior Suite

Queen 1 | Sleeps 3

Suite

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 572 reviews