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Puro Hotel

4.0 out of 5.0

Recent guest reviews

I chose this hotel based on most reviews. It's a beautiful hotel based near the main strip and marina. Unfortunately our room was close to the lift and below the roof terrace. We had no idea how noisy it was. On our last night, a Friday, the hotel hosted a party that went on until 2am. The way the hotel is designed meant the noise from the bar downstairs could be heard on 4th floor. We got no sleep for that night or the entire stay. Wr had booked this break to get some rest after a recent bereavment so most of our trip was ruined. The hotel should have advised us of the noise issue.

Had a lovely 2 night stay in a very nice BIG room,good breakfast and friendly staff.Very modern and sophisticated place.Perfect for young people,and it is in the very ❤️ of Palma,close to all the lovely tapas resturants.

Lovely hotel with best location in Palma just near the cathedral La Seu. Service was very friendly and helpfull making us feeling very welcome. Room was clean and modern. Breakfast was so good with fresh coffee and juices. Best scrambled egg that I have ever tasted 😋

A great stay. Very comfortable room and welcoming staff. Slightly strange art...but so cool. Centrally, food, music, hippie vibe, tourist sights, simply amazing! We stayed on the top floor, where there is a terrace bar and hot pool. Great place...highly recommended

On arrival we were greeted and made very welcome and shown to our room which was fabulous with a king size bed 42 inch tv a free to use Samsung smartphone in and out of the hotel, massive 4 x 8 metre bathroom with proper bath shower two sinks etc, The inclusive breakfast was extensive with free cava for Buck’s Fizz and fresh pressed your own oranges. Over the stay we had a free bottle of wine served in the room in a bucket of ice. A compact disk of soft music valued at 19.95€ .2 x bracelets . A 20€ voucher for drinks in the bars. A free sauna and steam room. The staff could not be more helpful . We most impressed and only metres from the old centre and cathedral would recommend to anybody who enjoys style

Puro Hotel is very different - beautiful old building lovingly restored and in a perfect position for city sights and numerous excellent bars and restaurants. Had a superb 4 day autumn break in this excellent hotel. Felt like valued guests from the time of arrival - every single member of staff was very friendly and efficient -did everything possible to make our stay memorable. The breakfast buffet catered for every taste and of superb quality. Beautiful roof and courtyard terraces which would be amazing in the summer.

The best thing about the Hotel is where it is, 5 minutes to the Cathedral and five minutes to the main shop street plus over 50 places to eat in 2 minutes, also the breakfast in the Hotel was one of the best we have had in any Hotel. The staff were helpful but just a couple of things the bedroom could have had a chair and it may sound silly but a extra waste paper bin would come in handy .

We chose Puro as it looked stylish and was right in the centre of Palma. Stayed on a Bed & Breakfast for three nights and did not use the Spa or the Restaurant. The Good 1. Location - fantastic 2. Breakfast - Very good and fresh 3. It was my birthday and I was presented with a bottle of wine in room. Nice touch. 4. Decor - edgy and very stylish 5. Beds are very comfortable. The Bad 1. Cleaning - room was cleaned on day 2 but four (yes four) dirty mugs from the downstairs coffee machine were left in our room on our return, We had to ask for 4 dirty mugs to be removed from a so called clean room! 2. One out of 3 power sockets broken in room 3. One out of two bedside lights broken and shade hanging loose supported by a broken bracket. 4. Generally my feeling is a poor attention to detail in delivery and operations - lacks passion The Ugly 1. The lighting in room is awful - my wife could barely see herself to make up. Good thing she is beautiful ;-) 2. Very limited storage. Hangers in open cupboard, but no drawers anywhere. Clothes stacked on open shelves. Good thing it was only a 3 day break! 3. No Coffee/Tea making facilities in room. If you are early birds (up before 8am) you have to ask to be let in to the dining area to use the coffee making machine! And you have to carry mugs of hot coffee from here into the lift and into your room. Quite messy. It really is unacceptable to have to plead for a hot drink and then carry it four floors to your room! 4. The sink - a "blade" style, I think they are called. This is 100% style over functionality. A truly awful thing to have to use. It does not hold water, and you have to keep water turned on to do anything. The sink - a wet area - was also the only surface to put makeup etc so a really stupid layout. 5. No English BBC, No English Al Jazera (but Arabic! Was available)Basically their satellite was not picking up key stations including a very popular German channel. Never ever been to a hotel with no notable English speaking TV stations. Thank god for the iPad/iPhone and online news! Staff we quite helpful and had promised to move rooms so we could get better TV channels but in the end they said there was no point in moving as the problem with the TV. I also pointed out in breakfast room that the only salt grinder was broken. It disappeared that day, and then reappeared still broken next morning! I did not complain about the bad bits as I just wanted to get on with a lovely break and did not want to be a serial complainer! All in all a great short break in a fantastic city. Puro looks good on the surface but dig underneath and there are a lot of bad and ugly bits. Next time in Palma we will choose a central hotel again, but it won't be Puro. I rate this average - Its a decent hotel but not great value compared to the level of expectations.

We thoroughly enjoyed our stay at Puro Hotel! It is a beautiful hotel with a real feeling of calm and serenity. Staff couldn’t have been more helpful, rooms excellent, rooftop bar superb and breakfast provided everything we needed. Overall thoroughly enjoyable and we’ll definitely be back!!

We really liked the top restaurant and the food, very good. The hotel had a very nice breakfast, plenty to choose from and a relaxing place to sit. It is the perfect location if you want to stay in the central of Palma, close to everything. But remember the night life of Palma is close to the hotel. The hotel was not quite as fresh as we had hoped for. It starts to get worn, as noted in the bathroom. At the hotels web site the information was that they provided with free shuttles to Puro Beach with free of charge sunbeds and parasols as a guest staying at Puro Hotel in Palma. Therefore we were quite disappointed when we were informed that we had to pay for the sunbeds since we had booked our rooms through We spent the day at another beach club.

Carrer de Montenegro, 12 Palma de Mallorca Mallorca

Hotel highlights

  • Walking distance to Cathedral of Santa Maria of Palma
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Old Town within a short walk of Cathedral of Santa Maria of Palma, Puro Hotel is within 2 miles (3 km) of other popular sights such as Bellver Castle. This 4-star hotel has 51 rooms and welcomes guests with free breakfast, a full-service spa, and free in-room WiFi. It's in central Palma de Mallorca and also a short walk from Lonja de Palma de Mallorca and Porta de l'Almudí.


Free buffet breakfast is offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


All of Puro Hotel's 51 rooms are individually decorated and have an array of amenities, including minibars, safes, and phones. 52-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. In-room massages are available.

Property features

Guests staying at Puro Hotel enjoy access to a full-service spa, a nightclub, and a spa tub. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Superior Room (Puro Flow)

King 1 | Twin 2 | Sleeps 2

Junior Suite (Puro Joy)

King 1 | King 1 | Sleeps 3

Suite (Puro Oasis)

King 1 | King 1 | Sleeps 3

Wing Flow

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 535 reviews